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12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket.

It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them.

Why do I need 100 words?

I've said everything I need to say. Blah blah blah {{Redacted}}

Product or Service Mentioned: Amtrak Website.

Reason of review: See what I wrote.

I didn't like: Website.

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Anonymous
#1585740

It's like going onto a government agency website.

Anonymous
#1566423

Having the same issues. What a bunch of idiots.

Anonymous
#1512363

We too, used to have no trouble figuring out our trips. For example, we used to be able to put in our starting point (Ann Arbor, MI) and our final destination (Miami, FL).

The site would show all runs, all prices and all times. Now, you have to put in each and every leg (whether you know what it is or not), and patch it together.

This is NOT user friendly. Please fix it, or we won't be riding ever again.

Anonymous
#1404206

Really, I just tried to make the same round trip on their website and had NO PROBLEM. All I did was click the far left box where it says "ONE WAY" and a "ROUND TRIP" box appears. Pretty simple.

Anonymous
to TJ #1443934

TJ, good for you! I love Amtrak, am a competent user of transportation websites (nd the internet, and a variety of software in general) and I was pulling my hair pulling trying to make a reservation on the website.

Nothing seemed intuitive. Things were not labeled or titled clearly, but my favorite was when, upon clicking the calendar icon it opened so far up on the page, that it was covered by the url box. No, pc not have a problem.

Eventually i scrolled down and green the pop up calendar appeared below the icon instead of above. Just one example of poor design on their website.

Anonymous
to ILoveAmtrakButTheySuck #1573339

The website needs so much work. Auto train tix don't work via mobile.

And I went through all the hassle of checking best prices, but it won't let me make a reservation now unless my husband signs up for rewards. Ugh.

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