I had been sitting in lower level for over and hour when Wayne came up to me and asked me to move to the upper deck because lower was reserved for handicap (there was no one in need of the seat I was sitting in and there was several other seats available). I had no problem moving just asked him if he would help me with my 60lb back up the stairs.
He stated "you are responsible for your own luggage I will not carry that up there for you". I told him I would do it myself. Another passenger watched me struggle with my luggage and got out of his seat to help me carry it. He was just as disgusted as I was!!
Who ever is his boss needs to check his attitude!
Once again when he asked me to move I gave no problem. I didn't deserve that treatment!!!