If you decide to travel in a private room, my advice to you is - hold onto your valuables. We caught our train attendant, Pete, going through our things.
He told us he was changing the sheets - an hour into the ride, with 5 more hours to go. At the end of the ride we realized that our wallet, which never left the room, was missing. What's worse - the train attendant actually asked us to wait 24 hours before doing anything, in case the wallet turns up. It didn't.
We called customer service - they told us to call during the work week (it was Sunday.) We called on Monday - they opened a case and we haven't heard from them after that. A week later we called to follow up - and the representative told us that we should have called Amtrak police. Nobody told us this entity even existed.
Very well, we reported the theft to Amtrak police, and today, two months after the incident, we are still waiting for the resolution. Oh, and the detective in charge of our case is now on a month-long vacation, and nobody else can touch his cases.
This reviewer shared experience about "theft on the train" and wants this business to issue a full refund as the author lost $377. annaz is overall dissatisfied with Amtrak. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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