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Amtrak has told me that I can apply an unused ticket to future travel, except that is it so incredibly difficult that it appears in cannot be accomplished.

They just take your money and will not refund a refundable ticket. I have been on hold at the reservation department again, now for more that 35 minutes.

There is no way to purchase a ticket online and to enter the ticker number to apply to the purchase of a new ticket and reservation.

It addition, the level of rudeness and ineptitude demonstrated by the staff is outrageous. Why should my tax dollars support this kind of abuse?

Monetary Loss: $87.

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