Great Falls, Montana
Not resolved

Half way through our vacation we were notified by Amtrak that our return trip was cancelled with no real explanation why. We have now acquired extra debt and so far no reimbursement from Amtrak.

Tried to get transferred to customer relations and was put on hold for over an hour before I hung up. Amtrak shame on you for your poor handling of this situation. You have lost 2 customers,that is if you care.

We have traveled with Amtrak before and had a pleasant experience and could not understand the complaints we encountered,but now we can identify with them. Amtrak you need to examine your customer service department.

Product or Service Mentioned: Amtrak Customer Care.

Monetary Loss: $125.

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