Amtrak Reviews

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Refund order by mistake

I didn't mean to order the ticket it was a mistake I was browsing over the prices and put things together and order it by mistake I need a refund, im Currently behind on bills
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ID
#2609952 Review #2609952 is a subjective opinion of poster.
Location
Killeen, Texas

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Verified Reviewer
New Reviewer
I took the Valley flyer from New Haven Ct to Greenfield Ma and things were horrible from the start. The train was delayed by a half-hour, yet the electric sign at the station lied and said it was arriving on time. I rode Amtrak before and loved it this time it was...
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ID
#2591875 Review #2591875 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Booking ticket

The agent was excellent. Very helpful and made me feel very welcome. I couldn't have asked for more. I am using auto train for the first time and had questions. This agent answered them all.
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ID
#2589869 Review #2589869 is a subjective opinion of poster.
Location
Port Jervis, New York
New Reviewer

At this point they suck

I have gotten nothing but the run around. I want to surprise my husband and go up to connecticut i have had nothing but trouble with amtrak. got my travel plans put cant get it paid. i got gift cards like you suggested still cant get it paid at this point you should give me the trip for free. im 79 and my husband is 80. i have been sent here there and everywhere you can think of. we are to leave the 18th of june and return july 23. someone please get back to me ASAP I want this taken care of NOW. time is running out. Judy Jones 863 273 ****

User's recommendation: at this point i would not tell any one to go by amtrak.

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ID
#2578142 Review #2578142 is a subjective opinion of poster.
Preferred solution
the trip paid for and no more problems. ASAP

Bad service

Yes Bad service this was my first time taking Amtrak I took a train from New York to Pittsburgh while I was in New York station a good woman that works there but not for the Amtrak yes for New Jersey transportation or whatever was very nice to me as well as to my company but on the other hand there was an Amtrak lady in the lobby where are you going to go to the gates is a woman dad is very disrespectful she has no class she dont knows how to deal with public. Very preponderant very dictatorship and with a night or two uncalled for

User's recommendation: Don’t get close to this scarecrow.

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ID
#2534956 Review #2534956 is a subjective opinion of poster.
Cons
  • So bad

Book reservation and trip

The first person i talked to was very RUDE and hung up on me I called back and the other Person Was Nice And Resolved my reservations. so im still gonna travel with amtrak i love your trains Thank You Sharon Belesky
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ID
#2529045 Review #2529045 is a subjective opinion of poster.
Location
Kirkland, Washington
New Reviewer

My room was not very clean, and the food was disappointing.

I have been riding with Amtrak for at least 30yrs or more, but this last trip was the worst that I've ever experienced. I was on train 92 Rm H. Since the pandemic, I've been carrying my cleaning supplies, Lysol spray, wipes and gloves. I cleaned the bathroom, which wasn't to bad, but still dirty. I closed the curtain that night and they were filthy. They were full of dust and dirt. I couldn't reach the top ones, so dust was flying around all night. The food that night was terrible dry and hard, meatballs w/Pasta. The breakfast was enjoyable, but they ran out of my lunch selection. I did tell the porter about it, asked about Wi-Fi which never worked. I was very disappoint.
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ID
#2491764 Review #2491764 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Amtrak Sanitary Conditions
Pros
  • Comfortable ride
  • Friendly employees
Cons
  • Dirty
Preferred solution
Let the company propose a solution
New Reviewer

I was asked some one in customer service she was not very helpful for a senior citizen I think your company should be more understanding when all the person to asking instead of a person that that is

Ticket information and if you would have any cancellations for a ticket next week if you have one for Wednesday coach isn't there a way you can email me and let me know if you have a seat available for me, it's very important I get back to Sacramento California think it's very important that you should try to. Be more helpful with older people that would like to have a nice ride home when I just lost my brother last week and I going through a lot of family problems right now thank you for taking the time to please read my text Anna

User's recommendation: Right now I don't think I would tell my friends to take a trip.

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ID
#2462170 Review #2462170 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Please try to find me a seat on next train live Wednesday because I would very much prefer to get out of here and go back home in Sacramento California

Headphones? What Headphones?

I have heard it many times. During the announcements that are made there is mention that "Please use headphones if you are using an electronic device". I completely agree and enjoy not listening to people yapping on their phones or playing their music. Recently I was traveling from Washington to Philadelphia and I did not hear such an announcement. I asked the Conductor why no announcement was made to that effect. She stated that there was no policy of requesting people to use headphones or earbuds except in the quiet car. On my return trip, I noticed the same thing. No announcement about wearing headphones. I asked the Conductor on this trip, a nice young man, and he stated the same thing, pointing out that the old schedules and policies had it in there but sometime before 2000 it was removed. Some make the announcement since they want to promote a nice quiet atmosphere, but no policy exists anymore. I checked the very confusing website, and sure enough there was no mention of such a policy. I was also very disappointed with this nonsense about going "Cashless". I use cash everywhere I go. Thankfully I can get something to eat before and after my trip because everyone else accepts CASH.

User's recommendation: Sit in the quiet car. Bring your own food, that's what the crews do!

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ID
#2455982 Review #2455982 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Amtrak Customer Care
Pros
  • Train ride is usually good
  • Safe and fairly reliable
Cons
  • Cashless
  • Confusing policies
New Reviewer

Letting the World Know

Amtrak runs as well as any government organization- poorly! Our trip to Portland and back from San Jose was quite disappointing, after seeing ads about the coastal route. Windows, floors, carpets, walls, were all dirty. The bathrooms were right out of airplane land, old as the 70s, perhaps. Food service was warmed up, prepackaged food, no service. One leg of the trip, it came in a white bag, handed over for us to unpack. For breakfast, the same service consisted of everyone selecting their breakfast packages of oatmeals and yogurts from one table. So much for guest separation during COVID. So much for table service. This was a bad cafeteria on wheels. Dont travel by Amtrak.

User's recommendation: Find a different method of travel.

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ID
#2298559 Review #2298559 is a subjective opinion of poster.
Location
San Jose, California
Service
Amtrak Train Service
Pros
  • Friendly employees
Cons
  • Food
  • Dirty
  • Needs to be refurbished
Preferred solution
Apology
New Reviewer

Starving

I booked a ticket from san bernardino ca to modesto a nine hour trip, when recieving confirmation there was a notice that "all food service will be paid by debit or credit card no cash" anticipating a snafoo I brought along a Nissan cup a soup expecting hot water readily available, 6 hours into my trip I am feeling the effects of not eating all day I venture to the cafe, low and behold NO FOOD SERVICE!!!!!!! Worse yet no hot water and conductors refused to heat my cup of soup in either of the two readily available micro waves and was made an example of by the conductor who while announcing the next stop informed the entire train that anyone disembarking to purchase snacks or food would be left behind adding "There is no food or snacks available" this is pathetic if I manage to make the last three hours without complications I will be surprised, I called the customer service line and the response I received was and I quote " And what is it you would like me to do?
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1 comment
#1957271

Best to pack some sandwiches and apples and fresh fruit and drinks on your Amtrak ride. The prices of the food and drink in the Cafe car are Highway robbery, only over the rails so I guess yoy could say they are train robbery prices.

I once paid Amtrak's high prices for a sandwich and snapple on my train ride from Oakland to Bakersfield and I vowed never again.

I recently rode Amtrak from New Orleans to Lafayette and I enjoyed some fruit cups and an apple on my ride. I was very hungry and would have very much have enjoyed getting a sandwich and a drink from the cafe car, but I didn't want to let them rip me off.

ID
#2284950 Review #2284950 is a subjective opinion of poster.
Service
Amtrak Customer Care
Cons
  • Website blows
  • No food for 9 hours rude intimidating behavior by conductors
  • Uncomfortable
Loss
$3
Preferred solution
Full refund
New Reviewer

Compliment

Attn: Mr Flynn, CEO I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette for Covid protection. My attendant was Anebrea (unsure of spelling) Cole. I arrived at my destination on Monday the 14th September. Ms Cole was extremely courteous and helpful. She provided an extra blanket for my comfort and was otherwise very attentive. I shall definitely travel Amtrak again in the future. Yours truly, Sandra ( in Blairstown Iowa).

User's recommendation: Travel Amtrak! No airport hassles!

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ID
#2180269 Review #2180269 is a subjective opinion of poster.
Location
Montezuma, Iowa

Our special trip from Glenwood Springs to Emeryville was horrible. The train was overfilled by Train Jam. No place to move other than stay in our seat.

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental railroad. Because of Train Jam we never want to use Amtrak again. Dead

User's recommendation: Don't use Amtrak. Filthy bathrooms, crowded trains with Train Jam people, and the trapped feeling of being stuck in horrible surroundings.

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1 comment
#1926465

Sounds like school. Yuck.

ID
#1842179 Review #1842179 is a subjective opinion of poster.
Location
Emeryville, California

FOOD SERVICE

Amtrak - FOOD SERVICE
I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for my purchases with cash anywhere I go. When I get to the train and wish to buy a cup of coffee and the person behind the counter says "sorry...credit cards only" I get pretty steamed. I had to starve between Washington and New York. Thank you Amtrak for taking the "Customer" out of "Customer Service"!

User's recommendation: Purchase meals and food items ahead of your train travel.

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ID
#1842137 Review #1842137 is a subjective opinion of poster.
Service
Amtrak Customer Care
Pros
  • Friendly employees
  • Train ride is usually good
  • Generally timely and reliable
Cons
  • Food service
Preferred solution
Deliver product or service ordered

Bad experience

Amtrak has a new crop of reservation people when you call 1-800-USA-RAIL, and they don;t know beans! These *** issued me a ticket for a train going the wrong direction. I spoke very clearly that I wanted to go from Philadelphia to New York. The conductor was very nice and assisted me in making the change, but explained that since the people at the phone number are contracted, they have had a lot of problems.
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ID
#1842123 Review #1842123 is a subjective opinion of poster.
Service
Amtrak Customer Care
Pros
  • Initiative of some employees
Cons
  • See review