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Verified Reviewer
New Reviewer

No service

Amtrak - No service
I tried to figure out how to schedule a mildly complicated round trip ticket on their website Moorpark, CA to Oceanside, CA). The web site was of no use. I tried calling their phone number (from overseas) and waited an hour and a half on hold but no one answered my call.

User's recommendation: Use their competitor Metrolink.

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ID
#3226965 Review #3226965 is a subjective opinion of poster.
Location
Brisbane, Queensland
New Reviewer

Canceled trip without being able to reschedule with a human

Im pissed and frustrated that my trip was canceled, and the number that I was left with was a number that no one ever answers.

User's recommendation: Not to travel with Amtrak.

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ID
#3212865 Review #3212865 is a subjective opinion of poster.
Location
Bellevue, Washington
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Travelin

Too long waiting waiting for someone to respond um your phone ca And try to not to keep keep people on line learn that long Be online about 3 or 4 hours or more before someone answered answer one they're hanging up on youll

User's recommendation: Wish there could be a little faster faster than having people on how you get along.

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ID
#3204367 Review #3204367 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Cons
  • Dirty
Loss
$100
Preferred solution
Let the company propose a solution

Change reservation

Superb cooperation from BWI staff! Assisted in a rerouting that was improvised with special attention to assisting in a prompt departure

User's recommendation: Best northeast corridor way to go!

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ID
#3192932 Review #3192932 is a subjective opinion of poster.
Location
Annapolis, Maryland

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Verified Reviewer
New Reviewer
I planned to use AMTRAK for travel between CVS and TRE and then TRE to ALX. I saw AMTRAK's pledge to refund travel through January 4, 2022: this turns out NOT TO BE AN ACCURATE PROMISE. I am 70-years old and was planning to visit households with unvaccinated children...
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ID
#3191952 Review #3191952 is a subjective opinion of poster.
Pros
  • Service to ne cities
Cons
  • Customer service severely limited
  • Lack of response to covid-19 pandemic concerns
Loss
$123
Preferred solution
Full refund

Website terrible

It used to be really easy to check dates and schedules and book a trip on the Amtrak website. Now that they have "upgraded" the site it is TERRIBLE! Web designers, and the companies that hire them, really should try their product out from the consumer end. Now I just cost them time and money by calling guest rewards instead of quickly booking my trips online. Very disappointing.

User's recommendation: Call to get info and book.

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ID
#3181397 Review #3181397 is a subjective opinion of poster.
Location
Moab, Utah
New Reviewer

Send my reservations to my email-

I made reservations this AM- & representative said he would send itinerary, prices to my email& he didnt
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ID
#3167552 Review #3167552 is a subjective opinion of poster.
Location
Salinas, California
Preferred solution
Deliver product or service ordered
New Reviewer

This question is being asked before I even make the car it just popped up

You should check your site this question is being asked extremely too early. I wasnt able to make the car before this question popped up

User's recommendation: Check your site.

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ID
#3167471 Review #3167471 is a subjective opinion of poster.
Location
Schenectady, New York

Very delayed train ride

My train was delayed 4 hours due to a tornado in Kentucky and bad weather around. then it was delayed a hour because the air flow system came off so the maintenance has to redo it. Then we waited another hour because someone hit the train track in tolono Illinois so they had to fix it before we could get past.

User's recommendation: If it is important go an extra day early.

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ID
#3147439 Review #3147439 is a subjective opinion of poster.
Location
Chicago, Illinois

My ticket didn't come in my email

I didn't receive my ticket in my email I've be riding Amtrak for years and never had this problem.al

User's recommendation: Make sure u get your email.

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ID
#3144256 Review #3144256 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

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Verified Reviewer
New Reviewer

Impossible to get a refund

I purchased a ticket for my nephew online, I accidentally sent it to the wrong email, called to try and get it rectified, needless to say I was on the phone 2 separate times for a total of 90 minutes. The first time I bever got to speak to anyone. The second time I was told that my nephew was a no show, I explained what happened and was informed that it was doubtful I would get my money back and I would have to send an email. That was on Monday I am still waiting for a response. Nice to know that 151.00 is no big deal to them. I am beyond livid yes in part it was my fault, I feel they need a better system in place because their site is clear as mud!
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ID
#3137960 Review #3137960 is a subjective opinion of poster.
Location
Hastings, Nebraska
Pros
  • Helpfulness of some employees
Cons
  • Lack of information
Loss
$151
Preferred solution
Full refund
Hello I have been trying to get an email to Amtrak through the website for a couple of months. All I ever get is We've encountered an issue sending your feedback. Check that you've entered a subject and your message/feedback. On every occasion I have repeated to ensure...
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ID
#3122680 Review #3122680 is a subjective opinion of poster.
Location
Tauranga, Bay Of Plenty
Preferred solution
Actual useful information to allow my wife and I make arrangements for cross-America train journey in the future.
New Reviewer

Left at the station

I'm at the Amtrak station in winnemucca and was there on time getting my luggage and the train left me I have court n Marysville now I'm not going too make it too my destination what do I do t

User's recommendation: Let them get enough time too on board the train I u stand your a busy.

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ID
#3117144 Review #3117144 is a subjective opinion of poster.
Location
Winnemucca, Nevada
New Reviewer

Cancel part of my reservation

All I get is a busy signal for their customer service number. I need to cancel part of my reservation, and their online chatbot refers me to calling the main customer service number, but all I get is a busy signal.
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ID
#3083695 Review #3083695 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Change my trip month, to dec 15 and 16th, please leave the same time,

Customer service gave me the wrong month of our travel, not meant for Nov. we need it for Dec. please change the month but leave the same times of train please!!
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ID
#3066919 Review #3066919 is a subjective opinion of poster.
Location
City Of Saint Peters, Missouri