Amtrak
Reviews and Complaints
Lansdale, Pennsylvania
Need to cancel reservations
No direct phone # to call. Long wait times. Referred to customer service @ again no direct phone # to call & long wait times all over again.
Hayward, Wisconsin
No amtrak tickets
- - Tickets promised by May 25 were not emailed and payment was charged, and on May 27 we were told there are no tickets in the system.
Need my tickets!!! Stold my hard earned money and not received tickets from [GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] WA and back.
The lady told us the tickets would be in my email by the 25th of May thay did not arrive.
So today on the 27th of May we called amtrak and they told us that we don't have any tickets, but they took are money. Ware are our tickets?
User's recommendation: Do not use
Bakersfield, California
None necessary! Both drivers were awesome
[GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] 5 1/2, delay! Arriving at 2:30a..[GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] delay 3 1/2 hours.
Arriving 6:00p. Great drivers both ways. They were very apologetic and reassuring. But the dekay times were horrible!
Then we were so late getting to [GEOGRAPHIC_DATA] that we could not get any food or get off the bus!!
All closed!! There should be some kind of compensation
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Verified ReviewerTrying to buy a ticket from Sanford Florida to Dover New Hampshire.
- - Wants to buy a ticket from Florida to New Hampshire.
- - Is having difficulty and requests assistance.
- - Contact info provided: phone and email.
I would like to buy a ticket to get from Florida to New Hampshire. I am having difficulty accomplishing that.
I would like some assistance in doing that.
My phone number is 207509****. Email is pweeks723@***.com Im not pissed yet.
User's recommendation: I don’t have one
New York, New York
I’m ordering tickets
The woman told me my card was declined . I have used it all day!
Then I was cut off after almost completing the reservation! I lost contact with with Amtrack.
Philadelphia, Pennsylvania
Place an order for 2 tickets
- - No one responded.
- - Only chat options were offered; I waited.
- - I had to provide ticket details, name, phone, email, and address.
No one responded. Only offered CHAT options which I tried for too many minutes and got nowhere other than providing what tickets I needed followed by providing my name, phone # and then my email and then my address and then whenever I asked to speak to an agent there was no response. Wasted time!
Preferred solution: Tickets from San Diego to San Juan Capatrano CA
User's recommendation: Talk to an agent if you can.
Philadelphia, Pennsylvania
Unable to get confirmation of an order placed 6 times! Am unable to talk to anyone, other than a false representative calling from 866/305-****
Could not purchase tickets from San Diego to San Juan Capistrano.HELP!
Five times I have placed an order for 2 tickets from San Diego to San Juan Capistrano and never receive a confirmation. Is 866/305-**** an Amtrak number?
- I never had a problem before this
Preferred solution: Place a ticket or AND receive confirmation of the order
User's recommendation: Difficult to order on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bensalem, Pennsylvania
Customer service
- - The Amtrak app is not accessible on iPhone with VoiceOver for visually impaired users.
- - I submitted a rectification request and have not heard back.
The Amtrak application for people who are visually impaired/blind using an iPhone with voiceover is not accessible. It is the hope that this is rectified to make easy navigation for such users to actually utilize the system. I put a request for this to be rectified and have yet to hear anything back
Chesapeake Beach, Maryland
Poor Equipment
- - The Next Generation Acela seating differs.
- - Some seats face backward and don't recline.
- - Cafe car has no seats; eating tables are standing.
"Next Generation" Acela is absolutely AWFUL!
I was booked on a trip and was later told that it was a New Acela train.
Amtrak must not have known that the seating would be different since I was told to sit in a seat that did not exist.
I figured I would just sit in the cafe car, but the new trains do not have any seats there. not one!
the eating tables are for standing only!
I was finally told that there was a seat available to me, but it was facing opposite from the way the train was going. Half of the seats are backwards. What lunatic thought of this?
The seats do not recline. the bottom cushion scoots forward.
They are not comfortable especially for the elderly going any kind of distance. My trip to Philly was the worst experience Ive ever had!stay away from the New
User's recommendation: Stay away from the new Acela!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice change!!
- - Pop-up showed price was $100 higher than quoted.
- - Finished the transaction; may rethink booking with Amtrak.
I was in the middle of keying in my credit card information to purchase tickets when a pop-up came and notified me that the price was now $100 more than they had quoted me! For goodness' sake, that is the most absurd and underhanded vendor procedure I have ever heard!
The transaction was in progress, and they made a significant change! Honestly, I was concerned this was some type of scam and was worried about finishing the transaction...but I did, much to my chagrin! Awful way to treat a customer!
I will think twice in the future before booking with Amtrak!
Nancy Lia
- Very difficult to book online
- Poor website
Preferred solution: Price reduction
"AMTRAK!" ITS HASSLE FREE, FAST. AND LETS YOU REALLY SEE AMERICA
- - The experience was great.
- - The reviewer sought Amtrak travel information for a USA vacation; the representative knew her stuff.
MY EXPERIENCE WAS GREAT. TO REPEAT, I WAS NOT "PISSED OFF" (YOUR "COPY" DIDN'T APPLY).
I SIMPLY WAS SEEKING INFORMATION ABOUT TRAVELING AMTRAK ON A VACATION ALL OVER THE USA. AND YOUR CUSTOMER SERVICE REPRESENTATIVE "KNEW HER STUFF."
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Verified ReviewerWhy “PissedConsumer.com?” I didn’t think to look at it at first when I was trying to communicate with Amtrak.
I had repeated difficulty trying to get schedules and book tickets online. The phone call worked fine.
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Verified ReviewerReservation 5525AC
We were disconnected on the phone call and I suggest you call me back at: (302) 430-****.
Thank you,
Chuck Ward
Preferred solution: Upgrade
User's recommendation: Call me back. 302-430-****
Horrible management
Horrible agents gang up on people and customer relations is a big Joke Amtrak sucks trainsare old and dirty
User's recommendation: Run trains are dirty
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Verified ReviewerDelays are the Amtrak norm
- - Lakeland, FL to Delray Beach, FL; 3.5 hours normally.
- - This trip had a 4-hour delay.
- - Round-trip was $73.80; cleaning about 3/10.
Funny, haven't been on an Amtrak train since 1977-78... They were delayed then and the same now...
Nothing has changed with Amtrak except prices 
Traveling from Lakeland, FL to Delray Beach, FL... A 3.5 hour normal ride
The train was delayed by 4 hours for this short trip...
Once the train a oidleft the station it rode fast and furious...fairly comfortable...
Train was maybe a 3 on cleaning from a scale of 1-10...
Price of $73.80 round-trip was somewhat reasonable...
If you can avoid taking Amtrak...do so... If not...good luck.
- Cheap price
- Too many to list
User's recommendation: Avoid Amtrak
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