Amtrak Reviews

Show reviews that mention
train service trip station customer customer service people car ticket conductor
Showing 16 of 498 reviews Clear filter
Filter review
New Reviewer

Booking ticket

The agent was excellent. Very helpful and made me feel very welcome. I couldn't have asked for more. I am using auto train for the first time and had questions. This agent answered them all.
View full review
ID
#2589869 Review #2589869 is a subjective opinion of poster.
Location
Port Jervis, New York

Book reservation and trip

The first person i talked to was very RUDE and hung up on me I called back and the other Person Was Nice And Resolved my reservations. so im still gonna travel with amtrak i love your trains Thank You Sharon Belesky
View full review
ID
#2529045 Review #2529045 is a subjective opinion of poster.
Location
Kirkland, Washington
New Reviewer

Compliment

Attn: Mr Flynn, CEO I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette for Covid protection. My attendant was Anebrea (unsure of spelling) Cole. I arrived at my destination on Monday the 14th September. Ms Cole was extremely courteous and helpful. She provided an extra blanket for my comfort and was otherwise very attentive. I shall definitely travel Amtrak again in the future. Yours truly, Sandra ( in Blairstown Iowa).

User's recommendation: Travel Amtrak! No airport hassles!

View full review
ID
#2180269 Review #2180269 is a subjective opinion of poster.
Location
Montezuma, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Website is not intuitive and non functional

I know ecommerce very well. I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional. Wow is all I can say.
View full review
1 comment
#1828697

Wail, you know those trains have been subject to sabotage. I can only imagine the horror all of those passengers went through on all of the Amtrak trains that derailed off the tracks. It sounds like that sucks worse than being on a slow moving sardine city Greyhound or stuck next to a Super-Sized slob on an airplane with a screaming infant the entire trip.

ID
#1765450 Review #1765450 is a subjective opinion of poster.
Location
Neenah, Wisconsin
New Reviewer
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
View full review
View full review
2 comments
#1752476

As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!

View more comments
ID
#1662489 Review #1662489 is a subjective opinion of poster.
Pros
  • Excellent staff
Cons
  • Dummy
  • Getting rid of dining car
  • You
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
New Reviewer

Lost Luggage

AMTRAK failed to check my luggage at Indiapolis IN station and at Chicago station. Learned that carry on is not a duffle bag but any luggage not checked. And you are responsible for getting your luggage on and off. I did not know this and it was not communicated to me. I was redcapped due to disability. BEAUTIFUL service. They found my luggage. I will pick it up today. Problem resolved.
View full review
ID
#1430477 Review #1430477 is a subjective opinion of poster.
Location
Houston, Texas
Service
Amtrak Baggage Policy
Reason of review
Bad quality
New Reviewer

Horrible and totally unacceptable to arrive four hour late.

We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.
View full review
1 comment
#1615111

May I suggest going Greyhound next time? Or Hitch-Hiking?

If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you all the way to Lafayette without stopping at every little Hick town along the way like Greyhound makes you do. Plus you would have saved yourself alot of money as well.

ID
#1424335 Review #1424335 is a subjective opinion of poster.
Location
Lafayette, Indiana
Service
Amtrak Train Service
Pros
  • Comfortable ride
Cons
  • Arriving 5 hours late at lafayette station
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Business Travelers - Generally do not take train. Found MI - IL, a convenient train schedule for a day trip. Although train and the schedule was awesome; found an obnoxious train conductor, which made my trip of mine and others miserable. If you have option to stay...
View full review
View full review
ID
#1073990 Review #1073990 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Amtrak Conductor
Cons
  • Staff and specially the conductor i travelled with
Reason of review
Poor customer service
Loss
$150
Preferred solution
5 roundtrip ticket from Troy to Chicago valid for an year
New Reviewer

Rude conductor

In the past I have been able to assist my 78 year old sister with her bags into her sleeping unit without any problems. Today, however, the Alpine conductor was rude and made it rudely clear that I could not assist her onto the train. This while he and other conductors just stood and watched with no one offering assistance. This conductor should find another job where he has no personal contact with the paying customer. If the conductors are individually allowed to make their own rules then may I suggest some kind of posting at the station clarifying the rules and the authority they have regarding assisting the elderly. I have retired after many years in the hospitality industry and had the authority to hire and fire when an employee did not meet standards.
View full review
2 comments
#1341386

File a complaint---but be aware that Amtrak is a government-run and subsidized entity. The competence level is thus unreliable.

#1543411
@Machele

I agree with you. You would also think that Greyhound was run by the government.

View more comments (1)
ID
#1062787 Review #1062787 is a subjective opinion of poster.
Service
Amtrak Conductor
Reason of review
Poor customer service
Preferred solution
Post rules for all to see

Traveling on Amtrak

Between April 1-15, I traveled 6, 473 miles on Amtrak: Klamath Falls, Oregon to Sacramento, Sacramento to Chicago, Chicago to New Orleans, Lake Charles LA to Los Angeles, Los Angeles to Klamath Falls, Oregon. All of it was in a roomette. The food was the best on the Coast Starlight and the worst on the City of New Orleans. The steak was great and the hamburger was like eating cardboard. Traveled on the California Zephyr in a roomette and all the bathrooms in the sleeping car were out of order. Everyone had to go to the next cars to go to the bathroom during the night. Awful. A week later, traveled on the Sunset Limited in a roomette and someone had tried to use the toilet when the train stopped in San Antonio and the power was turned off. If you don't know, the toilets don't work without power and the person used water to try to flush the toilet. Somehow water and *** ran from the upper level to the lower level and it was raining *** into the lower level. How much fun is that? Having traveled Amtrak every few years, I can say that the food is getting worse with each budget cut. Some employees are great and others just sit around and *** with each other. If you don't have any expectations, you will be fine.
View full review
ID
#1036775 Review #1036775 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Bad quality

Amtrak Train Service Review

I was on train 97 going south grom Fayetteville NC to Orlando Fl.March 22.i had my walker and cane.my walker wss lost ive be trying to no avail to get it back.please help.i only get machines.the train was late by hours.i requested accessible seat.but to no avail..thats the reason it got away from me.Renee Birkett. 321 458 **** reneebirkett41@***.com
View full review
ID
#1024768 Review #1024768 is a subjective opinion of poster.

Singing Necessary?

On Train #774 (the afternoon of May 22, 2016) from San Juan Capistran, CA to Oceanside, CA, a AMTRAK male employee came on the PA system and sang a lengthy song. It was very inappropriate and quite unnecessary. Save it for karaoke night off of the train. Please. This is my complaint. I don't have 100 words to enter here. So to meet the word requirement, da da da da da da da da da da da da da da da da da da da da da da da da da da da da Greg Hughes an otherwise loyal AMTRAK rider
View full review
ID
#852649 Review #852649 is a subjective opinion of poster.
Location
Oceanside, California
Service
Amtrak Customer Care
Cons
  • Singing
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

Amtrak - Train Service Review from Rensselaer, New York

1/23/16 3:40PM TRAIN 49 TO CHICAGO AND FINA DESTINATION EMERYVILLE, CA. ON ANNOUNCING THAT THAT RESERVATIONS WERE BEING TAKEN....THE MENU IS ALSO ANNOUNCED.....SO I ASKED WHAT THE MENU IS....HE TOLD ME YOU CAN GET UP AND MOSSY ON TO THE DINING CAR..GET A MENU READ IT AND YOU WILL KNOW.....THE WOMAN RIGHT IN THE SEAT IN FRONT OF MY SEAT ASK THE SAME QUESTION AND HE....CALLED THE MENU VERBATUM.....IF HE HAD SAID YOU ARE A FREQUENT RIDER....IT ID THE SAME MENU.....I WOULD HAVE SAID OKAY....BUT HE RESPONDED TO MY QUESTION WITH ARROGANCE...AND ANSWERED ANOTHER AS IF HE WAS SELF EQUIPPED AND READY TO PLEASE HIS PASSENGERS..IF HE HAD SAID THE MENU IS THE SAME ..OR ARE YOU A MEMBER RIDER...THEN IT IS THE SAME MENU.........REWARDS MEMBER# ..570648**** GAIL MITCHELL.....
View full review
ID
#776484 Review #776484 is a subjective opinion of poster.
Location
Rensselaer, New York
Service
Amtrak Train Service
Reason of review
Poor customer service
New Reviewer

A Dozen Thoughts for Amtarak Travelers

1) Don't board the train with a chip on your shoulder. It is YOUR attitude that dictates how you are treated by the Amtrak staff (and your fellow passengers). Rather, boarding the train with the attitude of, "Hello, Amtrak. What can I do to make your job easier today?" That would go a LONG way toward making your travel experience more enjoyable for everyone. 2) Almost all of Amtrak's employees are human beings (although some possess some super-human powers, so they may be from another universe). If you act like you think you are royalty, they may not accommodate your self-elevated status quickly enough to satisfy you. If you act like you think of them as your personal lowly servants, they may not immediately assume that lowly state in an appropriately humble way to satisfy you. Do not expect anyone to genuflect in your presence, or kiss any part of your anatomy in adoration, awe, respect, or reverence. 3) The train is often behind schedule, and almost all of the time it is due to circumstances beyond Amtrak's control. Yes, there are occasional mechanical "opportunities," but you have those with your own home, car, computer, workplace, etc. Most of the time delays are the result of infrastructure, maintenance, and rail use conflicts. There are occasional passenger issues (i.e., medical, security, safety, etc.) that can cause major delays. Sometimes delays are caused by hostile passengers that require unscheduled stops (sometimes in the middle of nowhere) so local, state, and federal law enforcement can assist Amtrak in adjusting their personal travel schedule. Occasionally a vehicle driver feels it necessary to attempt to (unsuccessfully) beat a train to a crossing, bringing ALL rail traffic to a grinding halt until the mess can be cleaned up and the tracks repaired. In spite of its partnership with the federal government, Amtrak is still unable to control washed out bridges, soggy rail bed, tornadoes, floods, landslides, hurricanes, blizzards, etc. Getting hostile with the dining car staff because you think you're behind schedule will NOT make the train move faster. There's a dude up in the engine that has his hand on the throttle, and he is in radio contact with a dispatcher who is facilitating all of the rail traffic in the area. It is not his responsibility --- nor does he have the time or motivation --- to justify to you why he is doing what he is doing. 4) Sometimes not everything works perfectly all of the time (electric outlets, WiFi, air conditioning, plumbing, etc.), much like your own home, apartment, or office. You are traveling in a very complex machine. If someone plugs a high-wattage appliance into an outlet designed for a razor or cell phone charger, it's gonna blow the system. If someone plugs the plumbing with a full diaper, it's gonna back up. Amtrak will NOT stop the train just because you can't connect to the Internet. Running out of your favorite beer in the club car does not constitute a national emergency. 5) Not all Amtrak employees are fully aware of all of the factors influencing your progression down the tracks every minute. It is not their responsibility to interrupt their duties to become fully aware of why your train is traveling at the speed it is (or is stopped "in the middle of nowhere") just to satisfy your curiosity. Relax. Chances are you and the train will probably arrive at about the same time….unless you get obnoxious about it. If you do, the train can arrive way ahead of you. Let the Amtrak employees do their job without creating yet another issue for them to deal with. 6) Use the seat(s) reserved for you --- and ONLY the seat(s) reserved for you --- unless you make specific adjustments with the Conductor. Be considerate of your fellow travelers and not slop your junk (and audio --- your right to listen to music stops where other people's ears begin) over into adjacent seats and public spaces. Just because that seat next to you is empty right now, there is no guarantee that it will remain unoccupied past the next station. 7) Recognize that some people simply should NOT be allowed out in public, let alone travel in a public conveyance. Don't be one of them. You should still be considerate and tolerant of your fellow passengers, no matter how difficult they make it. 8) If you brought food on board, remember that everyone in the car is going to be forced to endure the stench wafting from your stash. Opening a container of sardines, limburger cheese, garlic sandwich, or some other odiferous culinary delight, can make the whole car smell like something died for hours or days. YOU may like a food that's smelly and stinky, but the other people in the car may not feel the same way. ALWAYS clean up after yourself (especially the restroom). Unless your mother is traveling with you, you'll have to do it yourself. 9) Keep your cell phone conversation private. The rest of the people in the car are NOT the least bit interested in hearing a one-sided conversation about your business deal, domestic problems, latest gossip, hot date, or mindless chit-chat for hours on end --- or even for a minute. That's just rude. Do NOT argue with (or simply ignore) the Amtrak employee who just reminded you of this, unless you want a major adjustment in your travel plans. 10) The dining car practices "community seating." That means that others will share the table with you. This is NOT optional, even in an "empty" dining car. You'll meet some very interesting people that way. If you can't tolerate that long-standing practice, eat in private at your seat or in your bedroom. Don't get belligerent with the dining car staff just because you feel like being anti-social at the moment. You will not get the passionately sensitive and genuinely sympathetic response you think you deserve. 11) It is NOT the responsibility of any Amtrak employee to make sure you detrain at the proper location. Although they will do their best to give you courteous, personal attention in advance of your stop, Amtrak can only do so much to protect you from your own stupidity, inattention, laziness, inadequate planning, and ignorance. 12) Remember that Amtrak's sole purpose for existence is to get you from point "A" to point "B" as quickly and safely as possible. Fortunately, "safely" trumps "quickly." The Amtrak personnel probably did not know all of the parameters and circumstances influencing your specific trip when they published the schedule months ago. Deal with it. Stuff happens. Getting to enjoy extra time on the train means that you are really getting your money's worth. Train delays probably will not cause the world to come to an end. When you perceive an earth-shattering disruption in your travel plans, ask yourself, "Will any of this really matter 5 years from now?"
View full review
11 comments
#1187644

With all the bad reviews of customer service plus my own experience/nightmare, I would say you probably work for Amtrak. I was stuck on a train for hrs w no one in sight to help me as I am diabetic and my sugars had dropped to a dangerous level.

There was NO ONE that came down the aisle for almost 5 hrs. I needed HELP.

Your employees were not helpful nor were they even close to polite. I won't even consider this ever again.

#1169790

I don't know who you are, but I freaking love this. Thank you!

From an Amtrak employee.

#1098304

Seriously...if you start out with the attitude as a "customer service agent" of "Hello, Amtrak. What can I do to make your job easier today?", we immediately have an issue.

I didn't even need to read the rest of your post (though i did the time) to understand you are a disgruntled employee.

This attitude is exactly what everyone is posting...we aren't here to mare your job easy, we're here to get from point A to point B. Again, if you are so upset by the fact that people treat you like a blue collar employee vice an executive or CEO, get out of the customer service business!

#1167840
@PissedConsumer1098304

It's clear that #1 was meant especially for fools like you. To think that you would have to be nice to people you consider beneath you must make your brain boil.

People like you equate customer service with subservience. People like you believe that someone in the customer service business should take whatever *** you have to sell them.

It's clear the only way people like you can validate themselves is to try and run down someone else just because they feel the can.

I would say to you if you can't be civil, stay at home and don't ruin other's trips with your banal, pitiful act.

#1169797
@PissedConsumer1098304

Clearly, you didn't understand the post, even IF you did read it all (but I'm sort of doubting that you did). I can't speak for other employees, but I do my job, and I do it well.

My positive reviews speak for themselves!

And I can honestly say, everything on this list is pretty spot on. Amtrak is so strange - the way some people treat us, you couldn't get away with this stuff on the airlines (or anywhere else)!

#1086716

1 - I will agree - attitude is everything. Sometimes things happen and people get stressed.

2 - Disagree - the majority of Amtrak employee are in a customer facing service position, which means they should be as cordial as possible at all times.

Should they kiss people's feet? No, but being rude shouldn't be expected just because they are "human beings".

3 - Agree again - never expect an Amtrak train to be on time, it's just the reality of train travel in the US.

4 - Agree - it does seem that "enroute" maintenance is non-existent..

5 - People have been commenting and complaining about this? Guess I missed it.

6 - 200% Agree - Amtrak seat hogs are the worst. 7 - That happens everywhere it's life.

8 - Yes - I hate smelling other people's stinky food. If only Amtrak made them eat it in the cafe car. 9 - At least some trains have quiet cars. When they are enforced 10 - I can see why some people get bent out of shape with the dining car seating esp if they've never been in one before.

Too bad the attendants can't understand this and explain the reasoning for it. 11 - Yeah that's a no-brainer 12 - Sad but true, gone are the days of the glamour of rail travel.

#1070773

How much they pay you to spew this ***?

#1070781
@PissedConsumer1070773

I do not get paid by Amtrak. I am not an employee of Amtrak.

I am a frequent Amtrak traveler who has seen some really nasty people riding the rails. Most of the problems people experience are self-generated.

Your comment would indicate that you are in that category. Congratulations.

#1098322
@Lynee

Aaahhhhh, so it makes sense now...you're one of those people that writes an extra long diatribe about things you absolutely know will spur debate...and then you hover like a vulture waiting for the replies that you can attack. Enjoy your time....and your own "odifurous culinary delight".

#1169792
@PissedConsumer1098322

So...You ran out of argument, so you make fun of them for being online? That makes no sense.

View more comments (10)
ID
#741500 Review #741500 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Amtrak Train Service
Cons
  • Rude passengers
Reason of review
Good customer service

Coaster Tickets Review

Attempted to board train 772 at Solano Beach Station going southbound. Conductor Mitch refused to allow us to board with a Coaster ticket and screamed Amtrak does not accept coaster tickets at me and my wife, contrary to the subsidy agreement etc. very embarrassing and inconsistent as we travelled from SD to Solana Beach with big smiles from amtrak crew mcgeebee@***.com
View full review
ID
#658188 Review #658188 is a subjective opinion of poster.
Location
Long Beach, California
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article