Amtrak Reviews

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Excellent

On Sunday train 79 to Durham NC Conductor Kelly encountered an unruly passengers who did not get of the train in time they demanded she stop the train and let them off, as she proceeded to reassure the customers all is well she was then somehow able to have the couple sit and stop ranting and raving about stop this ---- train and let me the ------ of at the next stop the police where waiting and we went our merry way I do commend her cool composure and did not edge them on just let the police handle, the rest of the ride was 2hour late not due to the disruption by them.

User's recommendation: stay calm and let the conductors do their job and listen to announcements.

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ID
#2926911 Review #2926911 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Hurricane Henri Change Date Penalty

300% Penalty accessed due to hurricane forced change in travel. Safety should come 1st. It should never be a money making opportunity to take advantage of due to a hurricane warning. 3x times what was originally paid over 3 months before the scheduled trip. Asking Amtrak to do the right thing and eliminate surcharge considering the Hurricane warning.
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ID
#2799545 Review #2799545 is a subjective opinion of poster.
Loss
$53
Preferred solution
Full refund
New Reviewer

Fresh air smoke stops

Update by user Aug 10, 2021

All other smoke stops r usually announced

Update by user Aug 10, 2021

No one has apologized

Original review posted by user Aug 10, 2021
#98 Silver meteor Miami to New York in Savannah Ga-No announcement was made about this stop being a smoke stop when I asked why there was no announcement I was told we did not announce it on purpose ..so why? I can smoke in 30secs but Amtrak needs to announce this as a smoke stop ..this should be necessary and no announcement is Totally UNACCEPTABLE if u wish for ur guests to continue to ride the train as a CHOICE for travel this should be corrected -smoke stops announced PLZ

User's recommendation: If Amtrak doesn’t fix this don’t choose Amtrak.

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2 comments
#2054976

I found out more information about this subject .. some train crews r really nice and some are not… so sad that I am not as important as dogs or kids or freight trains that often delay trains yet : I have rode almost every single Amtrak and never seen a smoker delay a train .. they don’t want to be left behind for a drag!

#2051616

Smoking weed in the dining car can be hazardous to your appetite.

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ID
#2760496 Review #2760496 is a subjective opinion of poster.
Location
Savannah, Georgia
Service
Amtrak Train Service
Pros
  • Great travel choice
Cons
  • No announced smoke break
Preferred solution
Apology
New Reviewer

Booking ticket

The agent was excellent. Very helpful and made me feel very welcome. I couldn't have asked for more. I am using auto train for the first time and had questions. This agent answered them all.
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ID
#2589869 Review #2589869 is a subjective opinion of poster.
Location
Port Jervis, New York

Book reservation and trip

The first person i talked to was very RUDE and hung up on me I called back and the other Person Was Nice And Resolved my reservations. so im still gonna travel with amtrak i love your trains Thank You Sharon Belesky
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ID
#2529045 Review #2529045 is a subjective opinion of poster.
Location
Kirkland, Washington
New Reviewer

Compliment

Attn: Mr Flynn, CEO I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette for Covid protection. My attendant was Anebrea (unsure of spelling) Cole. I arrived at my destination on Monday the 14th September. Ms Cole was extremely courteous and helpful. She provided an extra blanket for my comfort and was otherwise very attentive. I shall definitely travel Amtrak again in the future. Yours truly, Sandra ( in Blairstown Iowa).

User's recommendation: Travel Amtrak! No airport hassles!

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ID
#2180269 Review #2180269 is a subjective opinion of poster.
Location
Montezuma, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Website is not intuitive and non functional

I know ecommerce very well. I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional. Wow is all I can say.
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1 comment
#1828697

Wail, you know those trains have been subject to sabotage. I can only imagine the horror all of those passengers went through on all of the Amtrak trains that derailed off the tracks. It sounds like that sucks worse than being on a slow moving sardine city Greyhound or stuck next to a Super-Sized slob on an airplane with a screaming infant the entire trip.

ID
#1765450 Review #1765450 is a subjective opinion of poster.
Location
Neenah, Wisconsin
New Reviewer
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
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2 comments
#1752476

As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!

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ID
#1662489 Review #1662489 is a subjective opinion of poster.
Pros
  • Excellent staff
Cons
  • Getting rid of dining car
  • Dummy
  • You
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
New Reviewer

Lost Luggage

AMTRAK failed to check my luggage at Indiapolis IN station and at Chicago station. Learned that carry on is not a duffle bag but any luggage not checked. And you are responsible for getting your luggage on and off. I did not know this and it was not communicated to me. I was redcapped due to disability. BEAUTIFUL service. They found my luggage. I will pick it up today. Problem resolved.
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ID
#1430477 Review #1430477 is a subjective opinion of poster.
Location
Houston, Texas
Service
Amtrak Baggage Policy
Reason of review
Bad quality
New Reviewer

Horrible and totally unacceptable to arrive four hour late.

We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.
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1 comment
#1615111

May I suggest going Greyhound next time? Or Hitch-Hiking?

If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you all the way to Lafayette without stopping at every little Hick town along the way like Greyhound makes you do. Plus you would have saved yourself alot of money as well.

ID
#1424335 Review #1424335 is a subjective opinion of poster.
Location
Lafayette, Indiana
Service
Amtrak Train Service
Pros
  • Comfortable ride
Cons
  • Arriving 5 hours late at lafayette station
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Business Travelers - Generally do not take train. Found MI - IL, a convenient train schedule for a day trip. Although train and the schedule was awesome; found an obnoxious train conductor, which made my trip of mine and others miserable. If you have option to stay...
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ID
#1073990 Review #1073990 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Amtrak Conductor
Cons
  • Staff and specially the conductor i travelled with
Reason of review
Poor customer service
Loss
$150
Preferred solution
5 roundtrip ticket from Troy to Chicago valid for an year
New Reviewer

Rude conductor

In the past I have been able to assist my 78 year old sister with her bags into her sleeping unit without any problems. Today, however, the Alpine conductor was rude and made it rudely clear that I could not assist her onto the train. This while he and other conductors just stood and watched with no one offering assistance. This conductor should find another job where he has no personal contact with the paying customer. If the conductors are individually allowed to make their own rules then may I suggest some kind of posting at the station clarifying the rules and the authority they have regarding assisting the elderly. I have retired after many years in the hospitality industry and had the authority to hire and fire when an employee did not meet standards.
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2 comments
#1341386

File a complaint---but be aware that Amtrak is a government-run and subsidized entity. The competence level is thus unreliable.

#1543411
@Machele

I agree with you. You would also think that Greyhound was run by the government.

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ID
#1062787 Review #1062787 is a subjective opinion of poster.
Service
Amtrak Conductor
Reason of review
Poor customer service
Preferred solution
Post rules for all to see

Traveling on Amtrak

Between April 1-15, I traveled 6, 473 miles on Amtrak: Klamath Falls, Oregon to Sacramento, Sacramento to Chicago, Chicago to New Orleans, Lake Charles LA to Los Angeles, Los Angeles to Klamath Falls, Oregon. All of it was in a roomette. The food was the best on the Coast Starlight and the worst on the City of New Orleans. The steak was great and the hamburger was like eating cardboard. Traveled on the California Zephyr in a roomette and all the bathrooms in the sleeping car were out of order. Everyone had to go to the next cars to go to the bathroom during the night. Awful. A week later, traveled on the Sunset Limited in a roomette and someone had tried to use the toilet when the train stopped in San Antonio and the power was turned off. If you don't know, the toilets don't work without power and the person used water to try to flush the toilet. Somehow water and *** ran from the upper level to the lower level and it was raining *** into the lower level. How much fun is that? Having traveled Amtrak every few years, I can say that the food is getting worse with each budget cut. Some employees are great and others just sit around and *** with each other. If you don't have any expectations, you will be fine.
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ID
#1036775 Review #1036775 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Bad quality

Amtrak Train Service Review

I was on train 97 going south grom Fayetteville NC to Orlando Fl.March 22.i had my walker and cane.my walker wss lost ive be trying to no avail to get it back.please help.i only get machines.the train was late by hours.i requested accessible seat.but to no avail..thats the reason it got away from me.Renee Birkett. 321 458 **** reneebirkett41@***.com
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ID
#1024768 Review #1024768 is a subjective opinion of poster.

Singing Necessary?

On Train #774 (the afternoon of May 22, 2016) from San Juan Capistran, CA to Oceanside, CA, a AMTRAK male employee came on the PA system and sang a lengthy song. It was very inappropriate and quite unnecessary. Save it for karaoke night off of the train. Please. This is my complaint. I don't have 100 words to enter here. So to meet the word requirement, da da da da da da da da da da da da da da da da da da da da da da da da da da da da Greg Hughes an otherwise loyal AMTRAK rider
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ID
#852649 Review #852649 is a subjective opinion of poster.
Location
Oceanside, California
Service
Amtrak Customer Care
Cons
  • Singing
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

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