
Amtrak
Reviews and Complaints
Amtrak Reviews
Too many phone calls
User's recommendation: It's overrated.
- Horrible customer service
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Verified Reviewer New Reviewer- Service to ne cities
- Customer service severely limited
- Lack of response to covid-19 pandemic concerns
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Verified Reviewer New Reviewer- Power outlets
- Great seat spacing
- Boarding
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Verified Reviewer New ReviewerAmtrak Website
User's recommendation: Don't waste time on the website call directly to book.
Resolved: Cafe car
Just a suggestion.
User's recommendation: Give out free coffee until the issue is corrected.
- Great service
- Excellent staff
- Helpfulness of some employees
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Verified Reviewer New ReviewerBought wrong ticket
User's recommendation: I would recommend that if your not sure and a first time purchasing a ticket to try and get a live Agent to speak with.
Booking a trip
- Friendly employees
- Food
- Confusing policies
Companies Similar to Amtrak
Absolutely terrible website.
User's recommendation: Good luck.
Bad experience
- Initiative of some employees
- See review
Lexi gave shoddy service.
Sunday Experience
- Employees that go the extra mile
Lousy Online Service
Passengers stink
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Verified Reviewer New Reviewer- Comfort of seating and the fact that you have a club car
- Jerks working for you
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These are the same people that give local DMV a bad reputation. They dont give a crap about their passengers, they are rude, non-caring and just overall extremely unprofessional. Even in their VIP Club Acela (in Penn Station NYC) they have a click, joking, laughling boisterius, very unprofessional attitude; more like a ghetto attitude to be honest