Amtrak Reviews

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New Reviewer

Phone Callback Service

Called - requested call back. Hour and 20 minutes later...call back, then put on hold for 25 min. Hung up. Call Amtrak again, requesting a call back. Over an hour later, call back - then put on hold again with music and apologies for unexpected wait time...again. But after 20 minutes I gave up and will try again another day. Hint: I was trying to add a person to my roomette I had booked. Can't do it online. Thanks for wasting my time and giving me more reasons to hate Amtrak.

User's recommendation: Build a competitive railroad or buy the rights out from under Amtrak and do it right. They can't.

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ID
#2951941 Review #2951941 is a subjective opinion of poster.
Pros
  • No flight hassels
Cons
  • Attitude of company towards customers
Preferred solution
Let the company propose a solution
New Reviewer
I had an experience with Amtrak my first experience actually where I had taken a trip from food from Florida to PA with a connecting train in DC. The train was held up between Florida and North Carolina several hours and I was going to be late so I had to be picked up...
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ID
#2829498 Review #2829498 is a subjective opinion of poster.
Cons
  • Lack of information
  • No explanation for delays
Loss
$354
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad Vacation Made Worse

Missed my train in part due to misinformation from Amtrak. Also am not able to log on the website and the toll free number has been busy for many days now. I couldn't get a hold of anyone and am ading for either a credit or refund.

User's recommendation: You're in your own.

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1 comment
#2051463

Update: Amtrak gave me a complete refund. However, they still didn't notify me in any way.

Instead, I found out when I called my bank. Nice, but they still won't tell you what's going on.

ID
#2797820 Review #2797820 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
Amtrak is completely worthless. I've been trying for two days to book a one-way trip from Eugene, OR, to Bellingham, WA. On their website, I select segment 1 (Eugene to Seattle), which it accepts. But when I select segment 2 (Seattle to Bellingham), it just returns me...
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ID
#2666541 Review #2666541 is a subjective opinion of poster.
Location
Grants Pass, Oregon

Unauthorized use of credit card

Amtrak - Unauthorized use of credit card
Amtrak - Unauthorized use of credit card
Amtrak - Unauthorized use of credit card
Was charged for Two tickets for $171 , $251 I should of only been charged no more than $57 Please return monies back to account.
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ID
#2628793 Review #2628793 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I took the Valley flyer from New Haven Ct to Greenfield Ma and things were horrible from the start. The train was delayed by a half-hour, yet the electric sign at the station lied and said it was arriving on time. I rode Amtrak before and loved it this time it was...
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ID
#2591875 Review #2591875 is a subjective opinion of poster.
Preferred solution
Apology

Headphones? What Headphones?

I have heard it many times. During the announcements that are made there is mention that "Please use headphones if you are using an electronic device". I completely agree and enjoy not listening to people yapping on their phones or playing their music. Recently I was traveling from Washington to Philadelphia and I did not hear such an announcement. I asked the Conductor why no announcement was made to that effect. She stated that there was no policy of requesting people to use headphones or earbuds except in the quiet car. On my return trip, I noticed the same thing. No announcement about wearing headphones. I asked the Conductor on this trip, a nice young man, and he stated the same thing, pointing out that the old schedules and policies had it in there but sometime before 2000 it was removed. Some make the announcement since they want to promote a nice quiet atmosphere, but no policy exists anymore. I checked the very confusing website, and sure enough there was no mention of such a policy. I was also very disappointed with this nonsense about going "Cashless". I use cash everywhere I go. Thankfully I can get something to eat before and after my trip because everyone else accepts CASH.

User's recommendation: Sit in the quiet car. Bring your own food, that's what the crews do!

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ID
#2455982 Review #2455982 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Amtrak Customer Care
Pros
  • Safe and fairly reliable
  • Train ride is usually good
Cons
  • Cashless
  • Confusing policies
New Reviewer

Complaints

I was traving from Santa Barbara on 3/15/20 on Thruway at 7:35 am and ti was very very cold that so when we gone half was i ask driver to please can u turn heater th ed bud is very COLD been early morning HE REPLIED GO SIT IN THE BACK HERE IN FRONT IT GETS FOGGY and that's damm lies ,i take same route once a month back and forth no one ever said that to me GO SIT IN THE BACK. We pay to ride bus and ride comfortably for 4hrs and I hope u people have talk w him.ma

User's recommendation: To make us SINORS comfortable.

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ID
#1829412 Review #1829412 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Do not except to get a good meal on Amtrak anymore!!! PICNIC TRAIN!!

The Amtrak Rails have cut back on providing customers with the pleasure of riding the train and experiencing the Dining Cart. If you are planning on riding the train, your experience will be like riding on a PICNIC TRAIN. People will start pulling our large Igloo containers and sandwiches. The experience of sitting in the dining cart is no longer. For the 30 hours that my husband and I sat on the train was not what we expected. I will never put myself through that again and the bathrooms on each cart are NOT clean.
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2 comments
#1793018

I think that Amtrak should have a McDonalds restaurant car on all of it's trains. I am sure that everyone would love eating the delicious fare.But the only issue would be that the greedy mudda fuddas at Amtrak would want to charge three times the normal price for everything, and I am sure that many people would balk at that,

#1821208
@PissedConsumer1793018

WTF??? TWENTY-FIVE DOLLARS FOR A BIG MAC VALUE MEAL???

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ID
#1726868 Review #1726868 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Amtrak Train Service
Reason of review
Notice of food changes on the train
Loss
$264
Preferred solution
Full refund
New Reviewer
Website reservation systems doesn't work. Despite having an account for years with all my info, about 1/2 the time I can't get a reservation or my credit card to go through properly. So then I have to call and wait to book via an agent. Last night I wasted over an hour...
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3 comments
#1801380

Why not just *** a ride on a freight train like the hobos do. Just make sure that you always have a warm coat and a gallon of water with you at all times. And maybe a can of mace to spray on any bulls who may try hassle you.

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ID
#1694773 Review #1694773 is a subjective opinion of poster.
Location
Manhattan, New York
Pros
  • It exists
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction

New Carrolton Maryland, the PG County Homeless Shelter

I take the train pretty frequently. One of the helpful Conductors told me I should write about this experience after I complained to her about it. This station closes on Saturday and Sunday so that the homeless and destitute have a place to sleep. I was walking to my train and saw a man urinating on the wall on a Saturday. He just turned to me and laughed, walked a few steps and laid down to sleep. Completely disgusting! Amtrak needs to reopen this station during the weekends so that there is staff available to make this a decent place to catch a train again!
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1 comment
#1766427

That gentleman that you saw sounds like one of the people who work for the Social Security Administration. He simply does not give a flying F.

ID
#1683253 Review #1683253 is a subjective opinion of poster.
Location
Owings, Maryland
New Reviewer

Amtrak website is horrendous!!!!!

Never works!! Doesn't take my password and when I request a new one, a reset email never arrives! Wasted time and poor service will sink Amtrak.
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ID
#1614394 Review #1614394 is a subjective opinion of poster.
Location
Westwood, New Jersey
Product
Amtrak Website
Pros
  • Train ride is usually good
Cons
  • Website blows
Reason of review
Bad quality
Loss
$1
Preferred solution
I just want a receipt
New Reviewer

Disgusting bathrooms

Rode 36 hours. Bathrooms apparently never cleaned, one had fecal matter for last 10 hours of trip. After 12 hours, all bathrooms were so unsanitary that I believe they were a health risk. Reached Kansas City Station and bathrooms were even more appalling. My opinion, you risk your health by riding Amtrak.
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1 comment
#1621053

Forgot to mention, my grandfather and father were railroad engineers (not Amtrak). I loved the ride and the relaxed style of travel, BUT not worth the health risk.

Afterwards an Amtrak ticket agent said it was my fault for not complaining.

Classy response huh. My opinion, you substantially risk your health if you travel Amtrak.

ID
#1436465 Review #1436465 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Service
Amtrak Customer Care
New Reviewer
The conductor woke me up in the middle of the night throwing my luggage in the middle of the isle saying I only paid for one mother *** seat and to get my *** out of the isle I asked for a supervisor as I realized the guy had his name tag covered and wouldn't give me...
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5 comments
#1646069

Maybe next time you should try going Greyhound and see if you like their service any better.

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ID
#1409361 Review #1409361 is a subjective opinion of poster.
Location
Mission, Texas
Service
Amtrak Train Service
Pros
  • Initiative of some employees
Cons
  • Jerks working for you
Reason of review
Poor customer service
Preferred solution
Full refund

Website doesn’t work

Tried checking train ticket prices on their website. Spent some time trying a bunch of different things to get it to display train options, but it just brought me back to the same page. Finally gave up and booked a plane ticket instead. Probably cheaper than Amtrak too. Amtrak is worthless
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ID
#1315005 Review #1315005 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Product
Amtrak Website

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