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1.8
Details
Claude A. Robinson - Disrespectful, Inhumane, Power Hungry Amtrak Conductor
I was taking the train in the early morning and I had a duffel bag on the seat next to me, I didn't think much of it because there were only 3-4 people in the entire car, given the time it was not a busy time at all. The initial conductor came and checked my...
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17 comments
Anonymous
#1727913

Yep. This conductor should be terminated.

Had a run in with him myself.

I think he may be racist and anti-women. Not sure, but it appears he has severe mental health issues.

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Review
#1267241 Review #1267241 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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20 comments
Anonymous
#1737018

Amtrak has a "contact us" email option on their website but no one ever replies to the emails. I have sent 5 about a refund.

No answer.

I live in China so it's hard to call. I guess these thieves just get to silently keep my money.

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Review
#1146175 Review #1146175 is a subjective opinion of poster.
Cons
  • Website
Reason of review
See what I wrote
4.0
Details
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
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1 comment
Anonymous
#1752476

As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!

Review
#1662489 Review #1662489 is a subjective opinion of poster.
Pros
  • Excellent staff
Cons
  • Getting rid of dining car
  • You
  • Dummy
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
Tags
  • What A Horrible Site
  • Impervious To Human Interaction
3.0
Details
I made train reservations on August 30, 2019. The first agent made incorrect reservations so I had to call again. The second agent making reservation said her name was Lexi. She was not familiar with how to make the reservations. I have to travel by bus to Amtrak...
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Review
#1651841 Review #1651841 is a subjective opinion of poster.
Reason of review
Order processing issue

Amtrak website is horrendous!!!!!

2.2
Details
Never works!! Doesn't take my password and when I request a new one, a reset email never arrives! Wasted time and poor service will sink Amtrak.
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Review
#1614394 Review #1614394 is a subjective opinion of poster.
Pros
  • Train ride is usually good
Cons
  • Website blows
Reason of review
Bad quality
Loss
$1
Preferred solution
I just want a receipt

Amtrak in Philadelphia, Pennsylvania - AWESOME! Customer Service Employee Divas

5.0
Details
On July 19, 2019 I took the 6:42pm AMTRAK train (138) from Baltimore Penn to Philadelphia 30th St Station, Train. Prior to my trip I had a grueling drive from Philly to Bmore to return a rental car. I had not booked a ticket for this particular trip...to focus trying to get to Penn Station. Two female employees assisted me with getting a ticket after being on the train. One of the attendants professionally informed the of Amtrak policies on booking ticket and attendant booked me a reasonable priced ticket. I was able to relax and greatly appreciated getting home to Philly at decent hour. Thank you, Cynthia and Christian
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Review
#1594071 Review #1594071 is a subjective opinion of poster.
Pros
  • Employees that go the extra mile
Cons
  • Na na
Reason of review
Good customer service

Amtrak - AM track website sucks

I can probably drive from Dallas to San Antonio faster than I could figure out their stupid website.
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Review
#1673707 Review #1673707 is a subjective opinion of poster.
Cons
  • Cant make reservations
Reason of review
Order processing issue
Preferred solution
Just get a damn website the we can navigate. I've tried for 5 (five) years to to make reservations
Tags
  • Website Sucks
1.0
Details
On June 8 2019 me in my husband decided to take the train to Miami to catch our flight out the country.Big mistake the train was late to pick us up. It was supposed to be a 20 hr train ride, that was a lie. We boarded the the at 10 at night.we was supposed to be in...
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1 comment
Anonymous
#1717503

Well, it could have been worse. You could have taken the Greyhound Bus. I have known many passengers (myself included) who were so disgusted with everything that they got off of the bus and hitch-hiked the rest of the way to their destination, and got there alot quicker than if they had stayed on that dog.

Review
#1563838 Review #1563838 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund

Amtrak in Philadelphia, Pennsylvania - Worst website in the world

website is near impossible to use, when you search for trains the site creates a small sub-screen at the bottom so you can only see one train at a time, this is way beyond stupid
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Review
#1536459 Review #1536459 is a subjective opinion of poster.
Reason of review
dysfunctional website

Contact Amtrak Customer Service

Mailing Address:
Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA
Phone:
(800) 872-7245
All Amtrak Contacts

Amtrak in Norfolk, Virginia - Website drove me insane

Amtrak's website for reservations used to be pretty straightforward but today I drove myself to insanity trying to make it work for me. After many attempts to secure a reservation I gave up and called their 800 number. It was a bit of a wait but MUCH easier and got it done in about 7 minutes with a friendly operator. FIX YOUR WEBSITE AMTRAK! IT'S AWFUL!
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Review
#1517990 Review #1517990 is a subjective opinion of poster.
Reason of review
Poor customer service