Amtrak
Amtrak Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has 2.1 star rating based on 354 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has 2.1 star rating based on 354 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.50% of users think that Amtrak should improve its Customer Service.
58% of users say that they might use Amtrak in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Get a few quotes before taking the trip", "Watch out when redeeming points as there are problems with the eGift Cards.", "file a complaint abusive behavior would be a norm and the problem has not been resolve although Amtrak made a deal with DOJ, still abusive behavior, dirty toilet, racist and retaliatory practice.", "Need to talk with real person", "Boycott as much as possible".
Most users ask Amtrak for the refund as a solution to their issues.
Review authors value the most Number of Destinations and Billing Practices. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Schedule
I was livid your customer care service tried ripping me off I was told my ticket was 155.00 so I told them I'd call right back no more then two minutes I called back . I said I'd like to book for Two instead 310.00 he said 500.00 finally he said 410.00. I called a little later and got them both for 153.00
User's recommendation: Get a few quotes before taking the trip
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaHorrible Experience
This was my very FIRST, round-trip train ride and it was a MISERABLE experience!
The train was an hour late picking us up to leave the terminal, and we ended up being more than FOUR HOURS LATE to our destination.
There was only a 15-minute delay leaving the destination, but once again we were FOUR to FIVE HOURS BEHIND SCHEDULE GETTING HOME!
Lastly, the roof was leaking from rain over my seat!!!
*** The only reason I gave two stars is because I did make it to my family member's funeral! But you know what?
That's because I caught the train a day ahead. ***
User's recommendation: Dress warm, bring a blanket, and take pain medications prior to boarding! Bring a blanket, a pillow, and patience!
An ADA NIGHTMARE
My elderly disabled Father likes the train. He revels in his remembrance that the train is a nice way to travel.
Conventional transportation is not feasible for our accommodations, due to his medical condition. We use your services for comfort, accessibility and views. Weve made this trip a few times and there is a trend. Your sleeping accommodations are filthy.
Please see attached pictures. Take extra care to clean and sanitize everything but especially your ADA rooms. What if someone didnt have any help, they would have been reliant on you to help. Please clean the windows.
We would like to partake in the nice scenery through clean windows. FiX your PA system, its terrible. We cant hear you. Considering most cars do not have WI-FI, this brings great anxiety to people.
I cant determine pertinent information easily and reassure an elderly person whom is freaking out, due to the unknown.So here is where it gets BAD. On our journey to NY, there were really bad storms, everyone understands this. Due to delays, we missed our connecting train in Chicago. Amtrak was nice enough to put us in a hotel for 2 nights.
I was advised by an Amtrak agent a shuttle would pick us up from our hotel. There was no shuttle. I had to make arrangements for us to get to station. After being dropped off at the construction entrance, Dad had a long walk from the street to the station.
He was exhausted. After the 2 day delay, we were absolutely devastated to first out that there we no longer had sleeper car access. Our ADA sleeper car was downgraded to Coach after the all inconveniences. I still dont understand why we lost this.
Something I paid for, needed. I was absolutely flabbergasted! I PAY THE MONEY FOR THE Convience OF PRIVACY. I am escorting my dying Father to make his last rounds.
I paid in full for these accommodations in January. To add injury to insult, the Coach seats were upstairs. Dad was beyond tired and I could see the look on his face. I almost started crying but I had to keep it together.
Attending Conductor offers, Ill let you sit downstairs in the lower level Coach but if anyone comes that has a proper ticket, would be required to move. Where is your compassion? This trip really did a number on my mind, body and spirit. Due to your negligence, my Father and I were stressed, uncomfortable and highly disappointed!
Ill spare you details of our last trip and how they lost our luggage and I had to purchase clothes when we got to our destination. I also missed a class due to this. I called back after the completed trip to finalize my complaint but was devised I not Amtrak had to contact corporate with a claim number to make any further requests. Its disgusting how you treat the folks keeping you in business!
DO BETTER!
Amidst all the chaos, I would like to thank some of your exceptional employees. Without them, we probably wouldnt have made it home.
REDCAP Service!
David
Dion
Garbriel
Many others but I didnt get their names, during the chaos.
User's recommendation: Make sure you have someone with you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed lots of times and nasty
I took the train from Columbia SC to Tampa Fl. The train was suppose to be there at 1.49am but didn't get there until 7am.
When I got on train..i sat in the sit that they told me to sit in.. the seat beside me there was a nasty diaper laying on floor. The bathrooms..was disgusting ( trash and *** everywhere). The train was only running on 1 engine.
So it wasn't going the right speed. The train wobbles alot ( which is normal). Me and alot more people on that car was extremely cold..I said something to attendent..he done nothing but blow me off ( which was rude). The bathrooms...pee was all over the seats and floor and trash was over filling ( i took pic) very poor condition!
I watched utube videos they said it was a fun trip..I don't know where..cos my trip was terrible!Then about 5min to my destination in Tampa Fl ( train breaks down again). This was the terrible ride.
From sitting in train station for 7 hours to finally getting terrible. That was ..my first experience and probably my last..
- Nasty and very cold
- Delayed
Preferred solution: Nothing but a better trip for everyone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey Violated Civil & Human Rights
I was kicked off of the train before my destination in the middle of Utah when my destination was Colorado, because of my skin color and my ethnicity! They hate people who are not African-American and don't have the darkest skin they are very racist and they don't want to admit it because to them it's very sensitive and how could they do anything wrong to anybody else!
They have retaliated against me for filing several complaints online with Amtrak and also two police reports with salt Lake City and Provo Utah both places they tried to kick me off it weren't successful until Provo! Problem was I needed to go to Denver cuz that's where I paid for my ticket that's where I was going to stay with a friend that was helping me out I used all my money to buy that ticket too I was in between work and had nowhere else to go on that was stranded in a random city that was not my destination! The workers on all the transit took kept asking me for my last name I had a reserved seat on my last train and one lady was putting people in my reserved coach seat and one next to me so seat number 19 was supposed to be for me but they kept putting people in there that already had their own on seat on Amtrak!!! They put people going to Chicago and Denver in the last car of the train and people that were Irish in the last car of the train they have something against Irish people!
They discriminate they hate that ethnicity! This place is just the same you might as well call them the Greyhound bus even though they are the Amtrak the workers wear the same uniform and just look like bus drivers!!! You can only be one skin color you can only be African American or black! Otherwise they hate and they will kick you off the train and before your destination when you haven't said anything and you are actually a shy person who doesn't talk to anybody on trains with random people you don't know!!!
Also they tried to force you to accept a random bag they put next to your bags on the shelves above your seat that isn't yours and have police try to force you to take it as well because they want to smuggle with drugs from one state to the next and have you distribute it against your will!!!
Don't even go into an Amtrak station they treat people with disabilities like animals!
I saw the way they were treating this disabled woman who could barely walk!! They were just screaming and yelling at her Non-Stop!
- Sometimes cheap
- Beautiful scenery from taking a train
- Horrible customer service from many of the drivers and workers
Preferred solution: Full refund
User's recommendation: Avoid the Amtrak, especially the California Zephyr Train
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service inefficient
Several phone calls about the problem I am having with redeemed points not being honored is being ignored. If you document phone calls then you an see what the problem is all about.
I need to either have the eGift cards working or that all those points get restored back to my account.
There is no reason why they are being rejected at the restaurants as there is no experation date.
How do I get proper attention to this problem?
- Good when going well
- Problems trying to get problems resolved thru customer service
Preferred solution: proper attention to my eGift Card problems not being honored when trying to redeem at restaurants
User's recommendation: Watch out when redeeming points as there are problems with the eGift Cards.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertisement horrible customer service from half of the attendance
You don't have Wi-Fi you lied and said you do there's no hot spots people need that for work shame on you guys for charging as much money as you do on those roommates it's not big enough for two people that second bookshelf you call a bed is absolutely ridiculous especially if you have any type of back or leg problems you can't even attempt to climb up the side of the wall to get to that second bed the bathrooms are disgusting look like they haven't been cleaned in years you guys are thieves and liars but I'm sure you already know that that's what you guys walk around acting like customers don't exist cuz you could care less
- Give me some time
- Alot
Preferred solution: Full refund
User's recommendation: Be more honest with people tell him that those roommates are only for one person and don't lie to people until people that you have Wi-Fi when you know you don't and retrain your attendance cuz some of them are absolutely rude and ridiculous
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaHuman & Civil Rights are Violated
I've seen the way they treated this lady who couldn't even walk!
They have retaliated against me for filing several complaints online with Amtrak and also two police reports with salt Lake City and Provo Utah both places they tried to kick me off it weren't successful until Provo! Problem was I needed to go to Denver cuz that's where I paid for my ticket that's where I was going to stay with a friend that was helping me out I used all my money to buy that ticket too I was in between work and had nowhere else to go on that was stranded in a random city that was not my destination! The workers on all the transit took kept asking me for my last name I had a reserved seat on my last train and one lady was putting people in my reserved coach seat and one next to me so seat number 19 was supposed to be for me but they kept putting people in there that already had their own on seat on Amtrak!!! They put people going to Chicago and Denver in the last car of the train and people that were Irish in the last car of the train they have something against Irish people!
They discriminate they hate that ethnicity! This place is just the same you might as well call them the Greyhound bus even though they are the Amtrak the workers wear the same uniform and just look like bus drivers!!!
You can only be one skin color you can only be African American or black! Otherwise they hate and they will kick you off the train and before your destination when you haven't said anything and you are actually a shy person who doesn't talk to anybody on trains with random people you don't know!!!
>Also they tried to force you to accept a random bag they put next to your bags on the shelves above your seat that isn't yours and have police try to force you to take it as well because they want to smuggle with drugs from one state to the next and have you distribute it against your will!!!
Don't even go into an Amtrak station they treat people with disabilities like animals!
User's recommendation: Avoid the Amtrak and Greyhound Bus, especially the California Zephyr Train
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrip was miss represented
Misled. Was told of lovely chef-prepared regional meals.
Received the same microwaved 5 choices served on a plastic tray with plastic silverware. Breakfast and lunch rolled into brunch with the same food, no choices. Wanted tea, only sweetened bottle available. Wanted oatmeal, only Quaker Instant with no flavor choice.
I wanted plain. Spent over $7000.00 for this fall foliage trip from Texas to Maine. It was supposed to have a viewing lounge. Nope, never.
And the regular window in our sleeping car was too dirty to see out of. Was told of a comfortable sleeping car, but it was dirty. We spent more than 10 hours on a cramped, full bus! And more than 5 hours on a cramped commuter train, not even business class.
Clean linen yes, nothing special and the pillows were foam wedges. The hotels they booked for us were nice, we used our own Marriott points to upgrade the room.
- Short trips
- More than 4 hours
Preferred solution: Price reduction
User's recommendation: Save yourmoney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFilthy train
People pay for a pleasurable experience with a beautiful view when traveling from Portland to Vancouver. Amtrak delivers a view through filthy windows.
Who cares about customer expectations? Amtrak certainly does not.
- Cost effective
- Dirty
Preferred solution: Apology
User's recommendation: Don't have high expectations on a government funded transportation service.
Rude, racist and discriminatory practices
I had requested seating for PWD, I was denied, all seating were empty throughout the 19 hr trip. retaliatory practices and the staff are used to embarassed passengers.
no sleep on my 19 hr trip, coming back is worst.I could not move my leg ,somehow I let them know that the walker was put behind where I sit, The same abusive staff got me seated , I asked for help and now all of the staff are taking turns embarrassing me. n 2020, Amtrak settled with the United States Department of Justice (DOJ) to resolve claims that the company violated the Americans with Disabilities Act (ADA):
Settlement
Amtrak paid over $2 million to more than 1,500 people with disabilities who experienced discrimination while traveling by train.
Accessibility
Amtrak agreed to fix inaccessible stations in its intercity rail transportation system.
Strategic plan
Amtrak created a five-year strategic plan to make its stations accessible to people with disabilities.
The plan includes:
Prioritizing projects
Updating the plan annually
Submitting drafts to the DOJ and FRA
Receiving feedback from the DOJ
The ADA is a civil rights law that prohibits discrimination against people with disabilities in many areas of public life, including transportation. The law gave Amtrak 20 years from its enactment in 1990 to make its stations accessible.
You can read the settlement agreement and the complaint on the DOJ website.
User's recommendation: file a complaint abusive behavior would be a norm and the problem has not been resolve although Amtrak made a deal with DOJ, still abusive behavior, dirty toilet, racist and retaliatory practice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTraumatized from the *** Train
10/01/24- San Antonio to NOLA. Apparently, there are folks who ride for days to a week who don't bathe. The train reeked of human stench. People were eating, sleeping, *** for 15 hours. A man had a medical emergency and lost bowel control, and no one cleaned it up for 6 hours. Picture guys standing up to *** on a swaying train. Yes, urine on everything.
The staff were kind. The conductor handled the guy's emergency extremely well, especially considering the girlfriend was holding his leg, screeching that they had no money because they had hooked up on Facebook and were riding the train to LA.
This will make you an avowed misanthrope.
Do not recommend.
- Filth stench misery
Preferred solution: Save others From this madness
User's recommendation: Stay away from this *** Ride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
These people stole my money customer service is unresponsive and unapologetic about many hours on hold I have spent issue still unresolved the worst people to deal with as
- Monopoly
- Very poor 1 star service consistently
Preferred solution: Full refund plus 250$ compensation
User's recommendation: Boycott as much as possible
Fraud
I am calling office of inspector general today as you guys will not address my problem of fraud from one of your employed I called 3 times yesterday with no satisfaction. It was my bank who called me and informed me about Amtrak trying to take almost 300 out of my account yesterday and the only way you could have got my numbers
Bucket List Ride
Our train had crew problems. 5 hour delay in Minot ND because the conductor needed to sleep.
What? Who dropped the ball here? Trains are hugely susceptible to delays. Don't ever make plans for right after the train ride.
Wait until the next day for those. Amtrak has a long way to go to be considered something special.
Starting with having two train rails going across our country with one going in each direction. Our train system sucks compared to Europe.
User's recommendation: DO NOT plan things for right after your train ride and get the biggest room you can or sleep in coach, you won’t be happy with anything else.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Scottsdale, ArizonaCarolinian cancelation
I bought 2 round trip tickets & my credit card was charged for 2 x $181.40 Amtrak states I only booked 1 ticket. I was forced to buy a 3rd ticket today for $212.
That is $31more. Agent told me to contact my bank for a refund of 2nd charged ticket.
It is Amtraks error at my expense & my bank Capital One is blamed. This is NOT a good way to do business!
User's recommendation: Cross you fingers that you don’t get taken advantage of like I did
About
,
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 18 out of 147 in Trains category
USA
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Why didn't you book (and pay for) one of these seats instead of getting on and hoping for the best? You sound old and should know better, OR you tried to get over and ended up getting under.