Melvin S Rns

Round trip ticket purchase

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Too soon to tell. I'll be back after the round-trip has ended; nevertheless, excellent services upon arrival on February 2nd 2024.
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Pros:
  • Excellent service
Cons:
  • Lower prices and provide courtesy refreshments
Maria A Soc

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Verified Reviewer

About the charge manny time On card

Amtrak - About the charge manny time On card
My wife purchased the Amtrak ticket last Wednesday theyre Charge 5 times on my card. So I would like to refund that charge
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Loss:
$188

Preferred solution: Full refund

User's recommendation: badly

Athalia G

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Accommodations

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Amtrak - Accommodations
A bus driver on my bus connection from Emeryville to San Francisco would not operate the wheelchair lift for me. He said it had been around 6 months since he used it and did not want to take the time to figure out how to use it again because he had forgotten how to. He then asked me if I could just walk. I then forced myself to hobble up the stairs and in return hurt myself doing so. After calling Amtrak to report the incident, the person over the phone tried to make me at fault for not calling Amtrak prior. When I arrived at the station initially, I talked to the people at the desk and informed them I was in a wheelchair (this was my first time traveling with Amtrak while in a wheelchair), and they said I would be accommodated both on the train and bus.
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Loss:
$36
Pros:
  • Affordable travel
  • Lots of destinations and stops
Cons:
  • Does not make sure all drivers accommodate
  • Not very clean
  • Unorganized

Preferred solution: I would like a direct apology from the bus driver. I did receive a voucher, but I believe it was very unprofessional of the phone operator to blame me for the mistake of the bus driver. I want to make sure this never happens to anyone else.

User's recommendation: I may have been too kind to the phone operator when reporting the incident. Hold your ground even when they try to blame you for their mistakes.

Peter B Pli

A complaint about my damaged luggage

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Amtrak - A complaint about my damaged luggage
They broke my luggage when I took it off the train I am handicapped, and I needed help getting my luggage off the train. When the conductor grabbed a hold of my bag, they dragged it off and it hit the ground so hard that it broke the wheels off, and it ripped the shell of the luggage and its not repairable.
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Loss:
$100

Preferred solution: Full refund

Christina M Gev

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My ticket said it was paid

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Amtrak - My ticket said it was paid
Paid and money was taken out. Fleeing Domestic violence the only money I had was taken. An I was told it wasn't paid for. But my money is in limbo. Thank God the people at the Fairhaven station are kind and letting me stay in the train station while I wait for a ride.pay at the station not on phone or app.
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Loss:
$145

Preferred solution: Full refund

User's recommendation: Pay at the station not on phone or app

Juan L Mzx

Rose ur worker said she's been there 25 years no one will fire her for her *** attitude

Amtrak - Rose ur worker said she's been there 25 years no one will fire her for her *** attitude
I walked up to the Amtrak on truxtun to get tickets for 4 adults and two children when my little brother asked her the restroom code then he came back to ask for the code when this nasty attitude women made a remark stating if hes stupid does he need to write down with a stupid face then we got into words then I told my brother slow and didnt need her ugly Rafaels I said Im gonna make a complain and she responded Im rose I been here 25 year I cant get fired so good luck..i said okay I took a picture of her and I got a lot of flowers on TikTok Im put u on blast and said go ahead u stick do *** me okay..but all my million followers will know not come to ur Amtrak station because of people like you..-all she do is laugh while her co workers look worried of her bossy saying Im 25 years untouchedwill see then
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Preferred solution: Apology

Deneshia Ybw

Amtrak Sucks

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DONT DO IThere is my review of our trip from Florida to NYC. It sucked from start to finish, $2,600 round trip for a horrible experience. We had a bedroom on a viewliner 1 on the way from Fl. to NYC and a viewliner 2 on the way back and both sucked. We had to stuff toilet paper and towels between the gaps in the doors that close off the two adjoining rooms, the cabinet doors, and between the ladders and the walls to keep them from banging and tapping. You will pull your back out when trying to clean your *** in that small bathroom and the toilet is so small an average sized man can not get his *** inside the toilet while going number 2 (do note most *** and *** during the same seating). On the way up to NYC the shower would not stop leaking so there was always water on the floor and on the way back the toilet lid would not stay up as you were standing to *** and the bathroom door would come unlatched and open on its own exposing your *** to the world. Oh, and on the way up the closet door latch was broken. The new viewliner already has cracks in the fiberglass and even the staff said they do not like the new design. And OH there is this, all the way up and all the way back we enjoy the smell of sewer gas, aka *** fumes, and it took a day after each trip for it to clear out of our noses. The food also mostly SUCKED... burger was good, our breakfast was good (coffee sucked), and the mousse cake and cheesecake were good. The fancy LOOKING meals tasted like cheap frozen dinners. The tracks were horrible throughout most of the trip, we rocked around almost the entire trip. Nothing like paying $2,600 to experience a living *** All of those *** promoting Amtrak on YouTube will find their little special place in *** alongside the Amtrak CEO and upper administration. Our family will NEVER ride on another Amtrak train and we will surely spread the word about our horrific experiences. And to think our taxes subsidize Amtrak --- If you are a masochists, ride Amtrak and if you are a Sadist, recommend Amtrak---
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Loss:
$2
Pros:
  • People
Cons:
  • Everything other than the people

Preferred solution: Full refund

User's recommendation: Don't EVER use Amtrak!

Vick Isw

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| map-marker West Sacramento, California

Pay for ticket someone else booked for me

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Amtrak - Pay for ticket someone else booked for me
I purchased a ticket over the phone. The money came out of my account. But was told it wasn't purchased yet. But the money was taken from my account. Am they are still saying it wasn't received. I am fleeing a dv relationship. An wasn't able to get on the bus or get my money back. Farhaven station customer service is amazing for letting me stay here until I can get a ride.
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User's recommendation: Pay at station

Wanda S Cio

I really enjoyed my journey, peaceful and comfortable. Can’t wait for the next time

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Amtrak - I really enjoyed my journey, peaceful and comfortable. Can’t wait for the next time
Great experience, and wonderful food! Our attendant on the train, Ms. Doris is absolutely amazing. Straight to the point but , kind considerate and knows she job thank you Ms.Doris.
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User's recommendation: Dining car and a roomette

keith a Qwu

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Took 5 years old granddaughter on train 5 hour delay once on train was tortuous

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Amtrak - Took 5 years old granddaughter on train 5 hour delay once on train was tortuous
funny how engine dont work coming out of Dc again 5 year old was totured by wait so were others. staff as nice as possible. gave out snacks
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Pros:
  • Enjoyable
Cons:
  • That was severe delay

Preferred solution: Apology

User's recommendation: hesitate if you need to be on time

Arvo Dpr
map-marker Whiting, New Jersey

I need to get into my chime account online

Amtrak - I need to get into my chime account online
I need you to call me Ive used my right email nothing is happening . I am Sheila McFadden my date of birth is August 28 1967 . Social 144 56 ****
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User's recommendation: Don’t message on your password

Benita Qbc

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Verified Reviewer
| map-marker Seattle, Washington

Lost Ticket Information

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I told the rep. that I lost my ticket info. and she kept on telling me to talk to the people I was traveling with to get the ticket and credit card related info. I told her I wasnt sure who made the reservations or on which credit card it was made on. Could she give me the ticket # based on the train departure place and time with my Name only and she kept on telling me I could get the info. from the people Im traveling with even though I made my reservation separate from them.
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Ismaeel Sys

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Verified Reviewer
| map-marker Green Bay, Wisconsin

I just took amtrak day before yesterday me an my girl an train was six hours late so made us six hrs late on are plans when we got to are destination an no money back on how much it cost with was 250.

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Train was six hrs an I didn't get re endorsed let alone even a apology 123456****01112****#$%&*<%##/_=$_<(>
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User's recommendation: No coment

Liz P Mwm

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Verified Reviewer

Reservation

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I had a pleasant phone experience with the agent. They resolved my situation and helped me process my transaction in a smooth manner. I plan to travel with Amtraki soon.
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Pros:
  • Refunds
  • Various locations
  • And vouchers
Cons:
  • Discounts for 2 children
  • And traveling with pets accomodation

Preferred solution: Full refund

User's recommendation: Very comfortable way to travel convenient locations and pleasant staff

Gwendolyn W Huq

Reservations

I was asking for a evening train return from Philadelphia to Washington on the Acela and I was asking for a morning train on the same day July 10 going from Washington to Philadelphia on an evening train time around somewhere 6 oclock. I wasnt getting the wreck time that I could schedule.
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Pros:
  • Good travel

Preferred solution: reserve a round-trip for October 10 leaving in the morning around 10:00 AM at union staAcela tp phila 30 st the same day from 30th St., Station Philato Wash DC Acela leaving 6 o’clock in the evening

Mary Ann H Opi

Customer relations

I called to ask for changed if the time before 24 hours But there seemed to be a suspicious response told me I call on Monday because Amtrak has no personnel to help me with the changes My ticket is done by a third party. I'm confused. All I need is for Amtrak to help me enjoy my first time on the rails. How can I give a great report and promote you to travelers?
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Pros:
  • I like the sleeper and view
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Please get informed

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