Shawna P Wfm

Refund

Train delay A car had an accident and threw someone from the car onto the train track We sat on the track for 3 hours 15 minutes from our destination the staff was great They made sure we were all comfortable thebrought us snacks and water
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Loss:
$100
Pros:
  • Miss a day of work
Cons:
  • We made it

Preferred solution: Full refund

User's recommendation: Be patient amtrac will satisfy you

Deborah W Ogp

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Because of the situation about the train and about to lose my job

Amtrak - Because of the situation about the train and about to lose my job
Amtrak - Because of the situation about the train and about to lose my job - Image 2
Amtrak - Because of the situation about the train and about to lose my job - Image 3

Trying to see who can I talk to about today? Incident on the train is the second time that I had to lose what I had to be doing because of the train and I feel y'all should give us half off the next price or something I was just calling to see what can yall do about that I just dont think its fair to us well as for me Im speaking on my behalf the other people mite not care or maybe thaws didnt really had nothing going on but when I ride the train from Orlando to Hollywood or to Miami Im on business call Im a care giver and all most lose my job the last time and now it happen again and the reason why I ride Amtrax is be cause the employee are wonderful all of the staff and I have more space And I wouldnt give up riding with you guys ever so waiting for a response from you guys.

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Preferred solution: Price reduction

User's recommendation: Think more about the customers behalf

Felicity H Wad

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Unanswered calls

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Amtrak - Unanswered calls
1/29/24 Vancouver to Seattle Amtrak train canceled. I had a business class seat. Do I get a refund for the downgrade on bus ride?
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Loss:
$220
Pros:
  • Easier traveling
Cons:
  • Late trains

Preferred solution: Price reduction

User's recommendation: Poor

Patti A Unf

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I was hurased by 3 men and nothing was done about it

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Amtrak - I was hurased by 3 men and nothing was done about it
3 men stayed up all night cussing calling other national other people names I was told after I complained they knew mafia who could get rid of bodies and no one could find them I was afraid while on the train conducte and other employees knew what was going on I'm disabled my choices were to go up stairs which I could not do or get off wait for train next day I'm by myself I couldn't do that horrible and scary they should have made them get off by the way I canceled trip back
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Cons:
  • Need better customer service

Preferred solution: Full refund

User's recommendation: Expect rude service especially in la

Anonymous

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Verified Buyer
| map-marker Ocala, Florida

You left me sitting 3 1/2 hours waiting for the bus to Lakeland, I sat for another hour in Lakeland. I got to my destination 3 1/2 hours after my supposed arrival. My return trip was little better,

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Amtrak - You left me sitting 3 1/2 hours waiting for the bus to Lakeland, I sat for another hour...
It took 16 calls before I finally found somebody to talk to at Amtrak. They did not advise me. My bus was going to be 3 1/2 hours late picking me up we were 3 1/2 hours late arriving at my destination for my sons wedding. The return trip wasnt that much better. I was 2 1/2 hours late coming home on the return trip and I was shocked to see you wanted $25 for a cheeseburger. Im supposed to go back down to my sons in May and Im wondering if I will use Amtrak or bright line and get there quicker
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User's recommendation: Drive your own car

Sandra F Xzk

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Smells like urine

Amtrak - Smells like urine
The bathroom was filthy. Had to be a layer of urine on the floor. The intercom system was worthless in my car. This was my worst Amtrak trip. If you walked in the bathroom then the rest of the car those areas also smelled like urine. After the first few hours the whole car smelled like the bathroom.
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Loss:
$286
Cons:
  • Inconsiderate people

Preferred solution: Full refund

User's recommendation: If the train is over 2 hours late the whole trip will probably reflect this.

Gini P

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Positive and negative

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We just returned from our Amtrak trip reservation 584B26. Our trip to Sandpoint, Idaho from St.

Cloud Minnesota was nine hours longer than schedule. This was due to a broken rail, brake and wheel repair to our train. When we arrived in Sandpoint our car wouldnt start due to the fact that it sat an additional nine hours in the cold, however, accolades to Amtrak employee Maggie Mjelde. She went above and beyond and helped us contact personnel to start our vehicle and kept the depot open in the 20 below weather until our Help arrived.

She was an exemplary employee.

Unfortunately, our return trip was a nightmare. There were many open seats and most had only one person occupying. We are 75 and 76,Amtrak's promised to make a pleasant trip for seniors (number five on the Amtrak website) didnt happen. After sitting side-by-side for five hours we asked one of the conductors if we could use the seat across the aisle as it was empty, he consented.we had finally fallen asleep in our separate seats when we were very rudely awakened by a conductor that just came on the train Bradley was his name.

His demeanor and body language were very unfriendly and self-important. We were told we must occupy the seats next to each other. He then put a reserve sign across from our seats. That seat remained empty for the next mini hours, and there were no stops.

He then seated another elderly woman who must have come from another car in that seat, she had two seats, while the two of us struggled with our limited space in our car. There were six pairs of unoccupied seats with no one in either of the seats. I find it hard to understand why we should be penalized for traveling together, we pay the same amount of money as the other passengers. This was our third round-trip on Amtrak from St.

Cloud to Sandpoint Idaho. We can handle the delays due to weather, but the rude treatment that we receive from Bradley will probably mean we won't travel Amtrak.

sincerely,

Virginia, Peters, James Leonard.

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Preferred solution: Apology

User's recommendation: If traveling in groups, make sure each person has their individual destination slip.

Duaa Kdc

Rude staff

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The conductor tried to force everyone into one crowded car even though there were plenty of open seats in the next car. He was extremely rude to me when I told him there was no room in this car.
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Preferred solution: Apology

Anonymous
map-marker New York, New York

Stuck in a train…again

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Amtrak continues to be the absolute worst in terms of reliability, yet they still have travelers by the balls because its still supposedly the easiest way to travel from DC to NYC. Maybe if they built a track around Philly, things would get better. Right now its abysmal. Im still on a train that was supposed to arrive 2.5 hours ago, and we still have more than an hour to go. And who does one complain to? Amtrak is as government as any organization can be because they dont care one single bit.
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User's recommendation: Fly instead

Jessica H Yjv

Scammed out of tickets

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I bought tickets to visit my family and noticed that I was charged for them, but was never sent an email/ text receiving them. When I called, I was refused help, stating they had not charged me nor could they even find my info. I was hung up on after only a couple of minutes, and was never given my tickets nor my money back.
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Loss:
$244
Cons:
  • Scams costumers out of money
  • Terrible service and expensive
  • Rude workers

Preferred solution: Full refund

Anonymous
map-marker Washington, District Of Columbia

Wants to buy a ticket

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I brought a ticket and they won't somebody bought a ticket and they won't get my money back and it was never used they try to keep $100
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Anonymous
map-marker Tampa, Florida

Check reservation

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The customer service rep was very professional and knowledgeable! Was not happy with the answer that my saets couldn't be reduced from $275 ! apiece! Never paid mote than $89 apiece or less on previous trips for couch seats!
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Alex L Tee

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| map-marker Oklahoma City, Oklahoma

Broken tray

Amtrak - Broken tray
Amtrak - Broken tray - Image 2
i am on Acela. I am a writer my tray table is broken they wont move me to a comparable seat and told me to call reservations for a refund. $226 for a broken tray and no solution. I would have flown but I need to write today. Amtrak *** me.
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User's recommendation: fly and never take Amtrak

Romelo Gjf
map-marker Edison, New Jersey

Response to an email

Im getting emails pissed customer . I was never Pissed. I called to ask a question not sure how they say I was pissed. I asked about a train leaving from New Brunswick nj to va and was told it does not leave out of New Brunswick. Ive taking it from there numerous of times so called with inquiry thats all nothing more nothing less
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Anonymous
map-marker Seattle, Washington

The unfriendly interaction

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We are traveling to Vancouver from Seattle. We checked in at the counter around 7:30 AM on Tuesday 2/27/2024 at the King street Amtrak station. The staff name Tina is very rude and not helpful. She has unwelcoming demeanor. I think she is racially biased towards us. I never has met any service staff that is this rude and disrespectful. She does not belong to this counter that need to interact with many Amtrak customers. Bottom line is if you cannot contain your attitude and biases, you cannot work at the check in counter or any customer service PERIOD!
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User's recommendation: Avoid if you have a choice.

John J Unv

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Not enough space to write what I want

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Wrote nice long detailed information about what happened how crummy getting hold of Amtrak is and how nice the lady was finally when I got to talk to somebody which took over an hour and then after I get done writing all this it says oh can only be 255 characters so you better not write what so you can't write what you want it doesn't want to know once like someone sentence deal who knows. My suggestion to Amtrak was to try to get a price themselves without telling them who they are and find out how disgusted if you want to go by a train you ain't gotthey'll get over trying to find prices or any other information

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Preferred solution: Sorry there's not enough room in this box to write what I need to write so I'm not even going to try again.

User's recommendation: If you're going by train you have no choice

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