
Amtrak
Amtrak Overview
Amtrak has 2.3 star rating based on 282 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.
Amtrak has 2.3 star rating based on 282 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.Recent recommendations regarding this business are as follows: "Chris Charles attendant the best", "Do not travel Amtrack.", "1. Hire people to man the telephones and assist call in customers. 2. Publish the basic information on the WEB so it can be retrieved for information and planning.", "First, get an Apple Tag or a Tile! Second, contact the lost and found at the end station. They really were helpful.", "No comment haven't made the trip yet".
Most users ask Amtrak for the refund as a solution to their issues.
Review authors value the most Location and Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews






































Lost suit case 31 August filled out paperwork no contact
- Good service
- Bad security on luggage
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout the charge manny time On card
Preferred solution: Full refund
User's recommendation: badly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccommodations
- Lots of destinations and stops
- Affordable travel
- Unorganized
- Does not make sure all drivers accommodate
- Not very clean
Preferred solution: I would like a direct apology from the bus driver. I did receive a voucher, but I believe it was very unprofessional of the phone operator to blame me for the mistake of the bus driver. I want to make sure this never happens to anyone else.
User's recommendation: I may have been too kind to the phone operator when reporting the incident. Hold your ground even when they try to blame you for their mistakes.
A complaint about my damaged luggage
Preferred solution: Full refund

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy ticket said it was paid
Preferred solution: Full refund
User's recommendation: Pay at the station not on phone or app
Rose ur worker said she's been there 25 years no one will fire her for her *** attitude
Preferred solution: Apology
Amtrak Sucks
- People
- Everything other than the people
Preferred solution: Full refund
User's recommendation: Don't EVER use Amtrak!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pay for ticket someone else booked for me
User's recommendation: Pay at station
I really enjoyed my journey, peaceful and comfortable. Can’t wait for the next time
User's recommendation: Dining car and a roomette
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook 5 years old granddaughter on train 5 hour delay once on train was tortuous
- Enjoyable
- That was severe delay
Preferred solution: Apology
User's recommendation: hesitate if you need to be on time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lost Ticket Information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I just took amtrak day before yesterday me an my girl an train was six hours late so made us six hrs late on are plans when we got to are destination an no money back on how much it cost with was 250.
User's recommendation: No coment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation
- Various locations
- And vouchers
- Refunds
- Discounts for 2 children
- And traveling with pets accomodation
Preferred solution: Full refund
User's recommendation: Very comfortable way to travel convenient locations and pleasant staff
Reservations
- Good travel
Preferred solution: reserve a round-trip for October 10 leaving in the morning around 10:00 AM at union staAcela tp phila 30 st the same day from 30th St., Station Philato Wash DC Acela leaving 6 o’clock in the evening
Customer relations
- I like the sleeper and view
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Please get informed
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