Amtrak Reviews

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12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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36 comments
#2040551

Amtrak website is a complete joke. Spent 20 minutes trying to find fares.

I can find a fare for an airline on any airline website in 60 seconds. FARCICAL.

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ID
#1146175 Review #1146175 is a subjective opinion of poster.
Product
Amtrak Website
Cons
  • Website
Reason of review
See what I wrote
New Reviewer

Change reservation

Can we use my paid reservation to the next trip? From Los Angeles Union Station to San Diego, CA. Thanks
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ID
#2709722 Review #2709722 is a subjective opinion of poster.
Preferred solution
Change my reservation
New Reviewer

Abuse!

WtfI was made to Carry my Baggage after having Spine Surgery?!?!?!.I was laughed at and made fun of. Can someone call me back on this asap???

User's recommendation: Don't know yet.

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1 comment
#2037939

IF you can't handle your bags, have someone travel with you. It's not their responsibility. Your medical issues are irrelevant.

ID
#2704817 Review #2704817 is a subjective opinion of poster.
Location
Syracuse, New York
Preferred solution
Will discuss over phone.

Refund

amtrack train from lafayette louisiana to new orleans on friday the 16th 9:10 leave time 3 hrs late .I have been trying to get refund for 3 days.rev number 4EA73D
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ID
#2699058 Review #2699058 is a subjective opinion of poster.
Location
Athens, Georgia
New Reviewer
Ive called three times and they say if you wanna call back they would say an hour or hour and a half call back then they call back then I had to wait another 22 minutes for somebody to come on to talk to me. Every time I was trying to get some information they hung up....
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ID
#2698163 Review #2698163 is a subjective opinion of poster.
Location
Moorpark, California
Preferred solution
I would like to have somebody call me from the corporate office I appreciate.
New Reviewer

Baggage

I was unable to get my bags when I was dropped off, and then unable to get ahold of anybody to rectify the situation. So now Im waiting to call tomorrow morning and see if anyone answers the numerous numbers that they provide
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ID
#2689831 Review #2689831 is a subjective opinion of poster.
Location
Milpitas, California

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Verified Reviewer
New Reviewer

Important too complicated get me a live agents

It is about upgrading my return trip to a Roomette because I am a senior 83 years old with certain difficulties and when I was sold a ticket on coach I was not told that in order for me to get any services I have to climb back-and-forth stairs consistently for the last for five days because the train was terribly delayed and I became sick I lost like 3 to 4 days of my vacation I still cant hardly walk or move so I need somebody to make arrangements for my return in August 30 or later. Initially when I realize the problem I tried to upgrade it in Chicago in Denver it was refused. definitely accommodate me
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ID
#2686736 Review #2686736 is a subjective opinion of poster.
Location
Emeryville, California
Preferred solution
My upgrade upgrade on my return.Please contact me Do not call and leave me hanging for two hours. And do not have a computer talking to me.It is extremely stressful all I want is a solution.

I’m trying to get a round trip ticket

I been hold for 3 hours or more I been calling since last week trying to make a reservation to get a ticket.Still nobody picking up the phone or anything..Is there anybody else I can talk to bout this because it has to be somebody I can talk to bout this issue going on
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ID
#2667070 Review #2667070 is a subjective opinion of poster.
Amtrak is completely worthless. I've been trying for two days to book a one-way trip from Eugene, OR, to Bellingham, WA. On their website, I select segment 1 (Eugene to Seattle), which it accepts. But when I select segment 2 (Seattle to Bellingham), it just returns me...
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ID
#2666541 Review #2666541 is a subjective opinion of poster.
Location
Grants Pass, Oregon
New Reviewer

Worst trip ever

Roughest ride ever. Will never ride Amtrak again. Went from Denver to Chicago. Will never recommend Amtrak.

User's recommendation: Don’t ride Amtrak.

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ID
#2662668 Review #2662668 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Cons
  • Uncomfortable
Preferred solution
Price reduction
New Reviewer

Train broke down from Chicago 352

To complain it was the worst trip ever a ride from Chicago to Ann Arbor took 10 hours instead of 5 the train left. Chicago at 1:25 and broke down in Hammond Indiana for 2 hours until the 3:59 train came with an engine to help us get moving I missed all the family graduation the party everything. was over. The train was hot they gave us water which was hot and snack packs . The staff was very apologetic but I fault the company old people like me love the train I am 65 and have only have sight in one eye because of an injury. Please contact me
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ID
#2660710 Review #2660710 is a subjective opinion of poster.
Pros
  • Staff was great
  • Train staff
  • Employees who do go the extra mile
Cons
  • Arriving 3 hours late
Loss
$100
Preferred solution
A voucher to compensate the time loss and the family graduation/ family reunion I missed because of this
New Reviewer

I need to talk to a human. Phone number rings busy for the last hour

My ticket. Ticket #470439. Phone rings busy. Why 100 symbols. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$"$$$$""""""""######'!!!@@@!@!
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ID
#2653580 Review #2653580 is a subjective opinion of poster.
Pros
  • Safe and fairly reliable
Cons
  • Being bused from one place to another
Preferred solution
Times changed with no layovers.

To find the amount of a round-trip from Baltimore Maryland to Los Angeles California and back

Havent heard anything , Left a message with my request for knowledge about a round-trip ticket and havent heard anything in almost 2 hours. If I dont hear tomorrow I guess I will try again. Its very hard to make a planned trip when nobody gets back to you

User's recommendation: Keep trying, a human Has to be involved somewhere along the line.

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ID
#2646859 Review #2646859 is a subjective opinion of poster.
Location
Dundalk, Maryland
New Reviewer

Booking a trip

I called yesterday to reserve a trip called back today to pay for it was put on hold for a hour called back waited for a call back never got the call back if you like to reach me you can do so at 323 399 **** thanks
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ID
#2644810 Review #2644810 is a subjective opinion of poster.
Pros
  • Friendly employees
Cons
  • Food
  • Confusing policies
Preferred solution
Let the company propose a solution

Unauthorized use of credit card

Amtrak - Unauthorized use of credit card
Amtrak - Unauthorized use of credit card
Amtrak - Unauthorized use of credit card
Was charged for Two tickets for $171 , $251 I should of only been charged no more than $57 Please return monies back to account.
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ID
#2628793 Review #2628793 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Absolutely terrible website.

I want to know the regular train times, when they leave, on what days, and then try to figure a travel schedule from that. Can't do that as you have to put in travel dates to get any info. Maybe I'm missing something, but if I am, its because they are making it very difficult to find.

User's recommendation: Good luck.

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ID
#2619843 Review #2619843 is a subjective opinion of poster.
Location
Watertown, New York

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