Amtrak

I usually take 1 train from Los Angeles to San Diego. Recently they started doing service on the tracks causing the route to be 2 trains and 1 bus to get from Los Angeles to San Diego.

I made a small error when purchasing my ticket that the conductor said i could fix by calling the customer service number and changing my reservation. This was the last train for the night and I had no option but to take the train the following day. When I called the following day to change my reservation they said there was nothing they can do I needed to purchase another ticket.

As i was trying to explain to the customer service rep what the conductor said she was rude with an attitude and was just not helpful to the point were she was trying to frustrate me to give up and hang up. Honestly Ive had a few bad experiences with Amtrak and always tell myself I wont take Amtrak I rather just drive from Los Angeles to San Diego now.

Amtrak CEO Stephen Gardner, should be ashamed of himself and his company. I took Amtrak for the first time since 1982 , when the trains were disgusting, dirty and filthy. I was on the same train on 1/24/25 and February 3, 2025 and I feel for the people who ride these filthy and disgusting trains. Both times the trains had no heat or internet and most of the conductors uniforms are dirty and dingy,. please tell me that they get a clothing allowance and yes they need some Tide Detergent and Heavy Bleach for the collars. Damn it doesn't take a rocket scientist to know how to was a white shirt and just because the uniforms are blue dont mean they won't smell, if you don't wash your *** and Pants. At best you may be able to get away with wearing the uniforms 2-3 days at best if the employee does not sweat a lot. The union and my tax dollars must not mean a whole lot because imagine this is the winter time and I can smell those nasty uniforms, I could imagine how they smell in the spring and summer time?

Mr. Gardner, you need to ride your Nasty, Unsanitary Trains and you would clearly would see, they are even safe for homeless people to ride on. It took me using a entire of bag of Clorox bleach lemon wipes to get both my seats clean

on Train 86 and 93. Thankfully I am not limited to transportation but I will say this much, no one came on the train to clean either train during the exchange of engines in Washington. I see why people were wearing mask on the train. Gave a lady $5.00 for a mask the smell was horrible and the last thing, during the safety inspection by the Amtrak Police Officer, his damn uniform was Dirty and Dingy and he was out of uniform it ain't like they get under the train . I have seen my homeless people take pride in t appearances, maybe we need to go back to basics and make people earn their jobs...Cleary Amtrak and their prospective unions forgot about their upbringing, When you look and feel clean, you work better...

Guess, I'll be flying or driving to my destinations...

Respectful Much Needed Feedback

Danny T

On Feb 13th, 2025, I checked my bag with important expense reports, a laptop, and specialized work clothes after transporting the command center to the Palisades fire zone. I left my power unit in California to return home.

I took the #4 train to switch in Chicago to the #448 train to Rochester, New York, claim check: 02-66-02. This bag was stolen, and I lost valuable documents and tools for my employment as a high-value transporter. It happened right out of the security of checked baggage! Amtrak should not be an option to travel with this unprofessional approach to security!

Then, they offered me compensation of $100 for my inconvenience. This is a total insult to me as a professional transporter.

Do not travel Amtrak! You'll be making a mistake!

Customer Amtrak senior citizen ride once a month. Had an issue with my help had to cancel reservations until I can get someone to ride with me on a train.

It was a value ticket $7.65 was removed from the previous ticket and I was still charged the same $30.65 for another ticket on a different day my question was to the customer service representative if the ticket cost the same why do I have to pay additional seven dollars for the cancellation that was made 24 hours in advance customer service representative supervisor happen to be very nasty and told me that that's what the policy was so there was nothing I can do about it. My reason for writing this comment is that I write Amtrak once a month from Chicago to Michigan senior citizen with a disability that's not entitled to no discounts at all and it's better that if I ride with someone if I'm not feeling well to make Amtrak responsible for my health issues sad