Unclaimed
Amtrak Reviews
53.9K
CLAIMED LOSSES
632
TOTAL REVIEWS
86.2K
PAGE VIEWS
3
ISSUES RESOLVED
Amtrak Reviews
Website Sucks
12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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ID
Cons
- Website
Reason of review
See what I wrote
I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
This big man had the window seat and was sleeping by the time I boarded the train. He keep touching me with is big body. He had to have his legs wider open because he was so big. I only had a little bit of space towards the Isles . My back was hurting so bad. Than the had so many delays I was scheduled for 12:30 departure and didnt leave till 3:10 am.
User's recommendation: Pray you get a good seat .
ID
Location
Rialto, California
Looking for a job
I want to get a job with amtrack trying to talk to someone about a interview and how can I fill out a application I am also wondering if there is a amtrack position open in the Dyersburg Newbern area
ID
Location
Dyersburg, Tennessee
Pros
- Comfort of seating and the fact that you have a club car
Preferred solution
A job with the company
Customer Service Set up
I am assuming you have too many customers to need me. It is just too much involved to get even the simplest question answered.
ID
Location
Norfolk, Virginia
The website schedule was in total error changing my travel from Roanoke ava to El Paso Tx
The Customer Service reo after 33 minutes stated there were NO TRAINS from Roanoke to El Paso and I ky from DC to Denver then a BUS
ID
Location
Charlotte, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my refund. It's been over 30 days
They did not help me with my problem.. I requested a refund over a month ago, when they told me it would take 8 to ten business days. Then they told me it was payed to a card I don't own! Not to me! To a card that's not mine! Not the one I paid for the round trip with! I couldn't resolve the problem until I contacted Paypal through whom I paid for the tickets. It all seems suspicious to me. Only then did someone contacted me... After Paypal got involved. I wouldn't recommend you to a homeless person..
User's recommendation: I would not.
ID
Pros
- Comfortable ride
Cons
- Hard to get a refund
Loss
$370
Preferred solution
Full refund
559274****
I need the Amtrak phone number so I can talk to live ticketing agent so i can explain him my travel route
ID
Location
Barstow, California
Preferred solution
Just information about my travel plans
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBook a trip for the 21 of Nov round trip to South Carolina
I have no complaint with you I love Amtrak guys it mighty been a mistake. I am sorry. You have 5 stars with me.
ID
Location
Fayetteville, North Carolina
Tickey
i made a mistake booking my two way ticket and it was due to sofware glitch and called to modify reservation and it was so easy and the system let me be called back rather than wait. I got called in 10 minutes and the agent was vvery courteous and imediately took charged and fix the issues within 5 moinutesgood
User's recommendation: good.
ID
Location
Chicago, Illinois
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I had purchased bedrooms out and back 4 months ahead NY-LA-NY on Lake Shore and SW Chief. The trip out was pleasant enough. But the night before my return trip, while heading to LA for the return, I received a cryptic email that my "coach" tickets to Chicago could be...
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ID
Location
New York, New York
Claim on damage to car on auto train
Our car was damaged while on the train; case # 618**** I have been waiting for a week for a follow up call.
it's 2022 and it's still horrible! It is just sitting there waiting, i guess, for me to enter a return date, even though I selected the "One Way" option from their choice area. It is literally doing nothing to help me see if there are any train trip options going from one place to another