Amtrak
Amtrak Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has 2.3 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has 2.3 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
36% of users would likely recommend Amtrak to a friend or colleague.
- Rating Distribution
Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
Cons: Horrible customer service, Late trains, Dirty.Recent recommendations regarding this business are as follows: "Expect rude service especially in la", "Avoid if you have a choice.", "don’t ride", "*** naw", "I am contacting corporate office! My daughter could not eat for 2 days! I AM NOT HAPPY".
Most users ask Amtrak for the refund as a solution to their issues.
Review authors value the most Location and Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was hurased by 3 men and nothing was done about it
- Need better customer service
Preferred solution: Full refund
User's recommendation: Expect rude service especially in la
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnanswered calls
- Easier traveling
- Late trains
Preferred solution: Price reduction
User's recommendation: Poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPositive and negative
We just returned from our Amtrak trip reservation 584B26. Our trip to Sandpoint, Idaho from St.
Cloud Minnesota was nine hours longer than schedule. This was due to a broken rail, brake and wheel repair to our train. When we arrived in Sandpoint our car wouldnt start due to the fact that it sat an additional nine hours in the cold, however, accolades to Amtrak employee Maggie Mjelde. She went above and beyond and helped us contact personnel to start our vehicle and kept the depot open in the 20 below weather until our Help arrived.
She was an exemplary employee.
Unfortunately, our return trip was a nightmare. There were many open seats and most had only one person occupying. We are 75 and 76,Amtrak's promised to make a pleasant trip for seniors (number five on the Amtrak website) didnt happen. After sitting side-by-side for five hours we asked one of the conductors if we could use the seat across the aisle as it was empty, he consented.we had finally fallen asleep in our separate seats when we were very rudely awakened by a conductor that just came on the train Bradley was his name.
His demeanor and body language were very unfriendly and self-important. We were told we must occupy the seats next to each other. He then put a reserve sign across from our seats. That seat remained empty for the next mini hours, and there were no stops.
He then seated another elderly woman who must have come from another car in that seat, she had two seats, while the two of us struggled with our limited space in our car. There were six pairs of unoccupied seats with no one in either of the seats. I find it hard to understand why we should be penalized for traveling together, we pay the same amount of money as the other passengers. This was our third round-trip on Amtrak from St.
Cloud to Sandpoint Idaho. We can handle the delays due to weather, but the rude treatment that we receive from Bradley will probably mean we won't travel Amtrak.
sincerely,
Virginia, Peters, James Leonard.
Preferred solution: Apology
User's recommendation: If traveling in groups, make sure each person has their individual destination slip.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaBroken tray
User's recommendation: fly and never take Amtrak
The unfriendly interaction
User's recommendation: Avoid if you have a choice.
Round trip ticket purchase
- Excellent service
- Lower prices and provide courtesy refreshments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceled train & difficulty getting refund
- Easy travel once on train
- Unreliable and late or cancellation
Preferred solution: Price reduction
User's recommendation: Late trains and cancellations; poor response to request for refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnfriendly staff
- Nice leg room
- Nice diner is only for 1st class passengers
Preferred solution: Retrain staff or hire people that have customer service skills
User's recommendation: 50/50
Customer service representatives do not know much about specials
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible trip for the cost.
Preferred solution: Price reduction
User's recommendation: Drive.
No seats
User's recommendation: *** naw
GIFT CARD REFUND
User's recommendation: I am contacting corporate office!! My daughter could not eat for 2 days! I AM NOT HAPPY
Rip Off
I booked tickets online on February 1, 2024 for 7 adults and 1 child from New York to Philadelphia. I entered ages to take advantage of the discounts.
The total fare showing online was approximately $321.00. I didn't look at the receipt immediately which was sent to me via email. My group was celebrating my 60th birthday in New York and New Jersey and I had a lot going on.
A few days later, I look at my receipt and find out I was charged $651.20. I was shocked!!!
Of course I called Amtrak and they give me a BS excuse. No way would I have booked those tickets for that amount. We had an option to rent cars, which would have been more cost effective.
We would have just drove instead.
Never, ever taking Amtrak again. My advice is to take a screen shot of what you are quoted online and look at your receipt immediatley.
- Someone else drives
- Amtrak is a scammer
Preferred solution: Price reduction
User's recommendation: Take a screen shot of the cost of your tickets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaWant to talk to someone bout my service dog
User's recommendation: Train travel is the best , mega leg room! Not crammed in a plane with 0 leg room! I just love the and the travelers are exceptionally nice too!
Have no idea what is going on
Preferred solution: nothing to never ride amtrak again
User's recommendation: don’t ride
My call
User's recommendation: Take the call back
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