Amtrak Reviews
Amtrak Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has a 2.2 star rating from 220 customer reviews, with 33% likely to recommend; overall sentiment is mostly dissatisfied and unfavorable.
Key Takeaways for Future Customers
- Expect frequent delays and service disruptions noted in Amtrak reviews.
- Prepare for booking and payment friction; contact channels may have long wait times.
- Many customers request refund or eVoucher remedies after problems.
Negative Feedback / Risk Areas
- Recurring customer complaints about horrible customer service and slow response.
- Late trains, signal and mechanical delays causing missed connections and hardship.
- Booking errors, declined cards, duplicate holds, and issues with refunds and cancellations.
Positive Feedback
Some employees are helpful and accommodating; reviewers value number of destinations and occasional friendly agents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has a 2.2 star rating from 220 customer reviews, with 33% likely to recommend; overall sentiment is mostly dissatisfied and unfavorable.
Key Takeaways for Future Customers
- Expect frequent delays and service disruptions noted in Amtrak reviews.
- Prepare for booking and payment friction; contact channels may have long wait times.
- Many customers request refund or eVoucher remedies after problems.
Negative Feedback / Risk Areas
- Recurring customer complaints about horrible customer service and slow response.
- Late trains, signal and mechanical delays causing missed connections and hardship.
- Booking errors, declined cards, duplicate holds, and issues with refunds and cancellations.
Positive Feedback
Some employees are helpful and accommodating; reviewers value number of destinations and occasional friendly agents.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Cant get card registered for payment....
Can't get the card registered for payment. Keeps saying declined; it won't take a payment on any cards. Can't figure out why.
Preferred solution: A ticket purchased
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Date: August 1, 2026 SUBJECT: URGENT...
- - 7.5-hour Reno-Sacramento delay strands traveler overnight at the station.
- - Seeks full refund, eVoucher, and lodging assistance.
This is my last comment because this situation has turned into a legal situation . DON'T TAKE AMTRAK !
Got a message saying amtrak responded . That was false .
No response . This is a legal matter now
Now its going to be 9 hours late . I am seeking a lawyer now .
This is beyond unbelieveable .
My mind is made up . Not even a refund and a room will make this okay now .
Its now going to 8.5 hours late . With nothing from amtrak. This is going to be very bad and i am going to seel legal counsel.
Been waiting almost 5 hours now . Its hot here in the sac amtrak station and i am pissed.
My son takes a trip every year For the past 2 years we have drove him to sac to get on amtrak. We wont be doing that again next year.
Still sitting here inside amtrak . Its like 75 defrees inside here amd i have been here since, 3pm so thats 4 hours so far. Giving my son 2 free burgers on the train will not stop this pissed off mother from receiving proper customer service and proper compensation .
Called amtrak whom sqid no customer care agents were available o. The weekemds .
The front amtrak worker here at the station told me that my son has to be the one to complain . 2 free burgers o. The train meams nothing to me , his mother and ride.
I will not support him taking am amtrak next year or ever again. I will drive him either.
SUBJECT: URGENT COMPLAINT 7.5-HOUR TRAIN DELAY (RENO TO SACRAMENTO) &
SEVERE CUSTOMER HARDSHIP
To Whom It May Concern,
I am writing to formally log an urgent complaint regarding the extreme delay of the train from Reno to
Sacramento scheduled for today, August 1, 2026. This train was officially scheduled to arrive at
3:00 PM but is currently tracking to arrive at 10:30 PM, representing a staggering 7.5-hour delay on
what should be a relatively short regional trip.
This egregious delay has caused an immense, unacceptable hardship for my family.
I am currently
waiting at the Sacramento station to pick up my son. I live five hours away from home, meaning this
delay forces me to wait stranded at the station deep into the night. Because of the timing, I am now
completely unable to safely drive the five hours back home tonight.
Furthermore, due to this unexpected and massive shift in schedule, I am put in a precarious financial
situation. I do not have the disposable budget or available money to secure a motel room tonight.
Amtrak's severe lack of operational reliability has effectively left a parent stranded hundreds of miles
from home with zero recourse.
This is an entirely unacceptable way to treat passengers and their
families.
Because Amtrak's failure has disrupted my safety, budget, and travel plans so severely, I expect
immediate intervention from Customer Relations. At minimum, I am demanding:
1. A full refund of the ticket fare purchased for this trip.
2. Substantial eVoucher compensation to account for the gross negligence, 7.5 hours of lost time,
and stranded conditions.
3.
Immediate assistance or reimbursement for emergency overnight lodging arrangements if
Amtrak cannot safely facilitate or expedite our situation tonight.
I look forward to your immediate response and a swift resolution to this matter. I am tracking this
issue closely and hope Amtrak will take accountability for the severe distress this has caused.
This means I will not get home until 4:30 AM, which means I will be driving back unsafe and all night and also missing work tomorrow. I am prepared to sue.
Sincerely,
Melissa Massey Moulton
530340****
melissamariemasseymoulton@***.com
Preferred solution: I want free lodging.5 hrs from home,his train that should of been here at 3pm is arriving @***.waiting at train station for 7.5 hrs,then drive home all night.i am gonna miss work tomorrow. I took today off &now get 2 drive home unsafe.
User's recommendation: 2 free burgers on the train doesnt cover it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour Service SUCKS!!! In 3 months I...
- - Frequent train delays and cancellations; 48 incidents in 3 months.
- - Monthly travel costs over $2,000.
- - Poor access to customer support.
NEVER USE AMTRAK!!! Fly, Rent a Car, Bus, Walk, or even Hitchhike!!! JUST NEVER USE AMTRAK, THEY SUCK!!!
After spending over $2,000 a month, you have either delayed or cancelled my booked train 48 times in those 3 months!!! That's shameful and a disgrace for a business to be that incompetent and unreliable.
I need to apply there since I'd like to get paid for doing nothing, not having a clue, and to walk around trains and stations just B.S.-ing with my friends while getting paid!!!
I'd also like to know how your ticket agents are experiencing higher than usual call volume 24 hours a day, 7 days a week??? If you can never reach an agent no matter what time of day it is, then it's not unusual!!!
- Starbucks on the way here was good
- Cant fall asleep because someone might steal your belongings
- Train almost always cancelled
- Train almost always delayed
Preferred solution: Full refund
User's recommendation: Fly or Rent a Car!!! Service here SUCKS and is NOT WORTH THE MONEY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost internet connection on the train.
Train had to stop malfunctioning or something in that order. I couldnt get any reception. Im handicap so stay connected to my spouses when traveling by myself.
User's recommendation: Stay connected with your on internet communication.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTricket problem
The destination on the ticket is wrong. It's supposed to be Harrisburg to Philadelphia so I can go home. I paid for it over the phone, Sabrina Jones.
Preferred solution: Can yall swap in city around on the ticket im in Harrisburg trying to get to Philadelphia
User's recommendation: Can you swipe the around
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clifton, New Jersey
Resolved: No reply to my injury on Amtrak June 11th plus couldn't change my return trip to another to a later time with accessible seating. I'm applaud
Got hurt on the train June 11, 2026; there was no help. On my own, what a disgrace.
The crew told me that's not their job to assist with the handicap or injury. The incident report wasn't done till later. I heard from Amtrak police.
I haven't heard from the safety coordinator from Amtrak. No compensation indicated, and I'm so upset.
- No customer service at all especially for the disabjed
Preferred solution: Compensated for my injury and the disrespect.
User's recommendation: Protect yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Very helpful agent
Agent helped secure a sleeping car, Wr road the Southwest Chief from Chicago to Kingston AZ it was uncomfortable in the coach . The staff were I unfriendly and the woman coach conductor was rude.
User's recommendation: Don’t go coach
Orlando, Florida
Did not receive confirmation number
- - Platform not user-friendly; same-trip charges occur.
- - No confirmations or emails; card charged three times.
Amtrak held on balance in my credit card of 3 times. I have not to date receive anything from Amtrak to acknowledge bookings.
No customer service. No email. Platform was not User friendly.
The system is complicated and doesnt provide a feedback to confirm if Customers are doing the right thing. Too many payments request for payment of the same trip.
User's recommendation: Make sure you are getting proper service and check account to see if funds are being held more than 1 time for the same trip.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Park Hills, Missouri
So I called today Sunday 28th June 2026 I wanted to buy my ticket today I asked her could you please find the cheapest one way she asked the I said 14 on after is good for me she said she could not lo
Stay on top of it
Horrible Custermer service I called today *** I wanted to buy my ticket today I gave her the date 14 of July and any after that one way she said she could not go pass 3 days the cheapest was 289.$ the one before that 189.00$ earlier but she could not hold a reservation till my card got unlocked I'm a senior over 55 disabled I'm going to be a great grandma I needed to get to *** I still do I'm so sad go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
How do i Get amtrak to Respond Quickly?
- - Reach the support team via official channels for quick help.
- - They help with bookings, itineraries, payments, cancellations, and refunds.
To get amtrak to respond quickly you can reach Main contact Amtrak customer service l-８５５-７３O-O７７３ through its official support channels, l-８５５-７３O-O７７３ including phone and online chat, for assistance with flights, hotels, vacation packages, car rentals, booking changes, cancellations, refunds, and other travel-related questions. The support team can help you manage reservations, update itineraries, address payment or booking concerns, and provide guidance before, during, and after your trip.
Main contact Amtrak customer service l-８５５-７３O-O７７３ through its official support channels, l-８５５-７３O-O７７３ including phone and online chat, for assistance with flights, hotels, vacation packages, car rentals, booking changes, cancellations, refunds, and other travel-related questions. The support team can help you manage reservations, update itineraries, address payment or booking concerns, and provide guidance before, during, and after your trip.
- Great convenience
Preferred solution: Full refund
User's recommendation: How to reach amtrak
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Verified Reviewer |
Chicago, Illinois
Can’t find my voucher
Can't find voucher, and don't have that much to say. I would like to speak to Alice, the person, please.
- No wifi
Preferred solution: Find my voucher to use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWater fountain out of service in *** of ***
I called the phone, but the automated voice service gave the message that due to high call volume, my call cannot be answered.
Preferred solution: A decent service for customers using the Penn Station
Chicago, Illinois
I'm still stranded in Indianapolis, Indiana, I investigated the makebelieve employee. Can't say to much about. My Rail pass#95F05F JEROME. I would like to request a refund! My phone# 317850****!
I'm stranded on an I was cursed all night but a make-believe hate criminal make-believen they work at amtrax
Pontiac, Michigan
1-800 Not Answered Timely
Should have better service options (call-back) for customers calling in to purchase a ticket. I am 73 years old.
I tried to purchase ticket on line. It was very challenging.
After holding the line for a long time, a representative finally answered the phone. I was relieved to get help.
Brooklyn, New York
No air conditioning in my car
It is very hot and there is no air conditioning in the car. Crescent train 19 from Charlotte to Atlanta.
Talking to staff, and apparently it has been that way for 3 days. You have small children, and people with medical issues have to endure this hardship, and anyone on this train should be compensated for this.
- No one should be put in this situation
Preferred solution: Full refund
User's recommendation: Do not put any customers on this train until that matter is fixed.
Waynesboro, Virginia
Confirm status
Everything resolved I love Amtrak and looking forward to my experience thank you for being available and patient to an old man!!
User's recommendation: Amtrak is very available to you and very accommodating
About
,
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 15 out of 158 in Trains category
USA
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The delay is not egregious. Amtrak has to deal with lots of barriers to service, largely because the infrastructure in this country is woefully inadequate. The way to change this is to vote for pro-infrastructure candidates and measures, not pretend you are getting a lawyer.
Amtrak offers no cash compensation for delays. At their discretion, they offer food/hotel vouchers to the ticket holder. You have no claim to anything as you are not the passenger.
Its not going to be 9 hours late . I am seeking a lawyer now .
There is no exvise for this . I fo t care .
Put him in a urber . This is a lawsuit now
Its going to be at least 1130 before my sons train arrives . I live 5 hrs away.
We will never depend on amtrak again . This is so so bad .