Amtrak

I bought a round ticket across the United States. No real cooperation with the agent so I waited an hour or two and I decided that this trip was not for me. I went back to the counter the woman there. Vicki was very nice and gave me a refund now it should have been deleted immediately its like it never happened anyway, my credit card was charged and now I am overdrawn on my bank account. I just spoke to a really nice gentleman and he said it would take 3 to 5 days. I cant imagine why since I changed it immediately. This is very poor customer service. Thank you Deborah backus. My reservation number was 641291. He told me my reference number is 01283**** please change this immediately User's recommendation: Zero

The train stopped at Irvine and we got onto a bus until Oceanside and back on the train until I got off at old town. The conductor assisted me with my luggage and bags full of presents, but I dont know if the conductor told the new conductor that got on at union station that I needed assistance. I did not ask for assistance when the train stopped, and we got onto the bus I thought all the luggage will go onto the bus automatically I have never taken the bus from the train before I dont know if the luggage was lost on the train or on the bus but when I go to old town, I have no luggage. Or a trash bag full of presents! I feel that Amtrack is responsible for the cost of the luggage labeled as belonging to Robyn Siers and 32 birthday presents from my birthday luncheon and the 12 presents I had purchased for my three grandsons at Disneyland and at Las Vegas. If my train ticket did not say with Assistance then I do not feel you are responsible for covering the expenses of all of the receipts I have for my underwear, my toiletries, my make up, and my clothes I have tried to buy some of the presents for my grandsons, but not all of them one of the presents for my birthday with $500 gift cards and another was a hand-painted wine glass for $65 which I will have the receipt for as long as as well as the receipt for shipping. ONLY because my train ticket said with ASSISTANCE so I believe you need to take the responsibility of the cost of replacing all of my belongings and all of my gifts. Please contact me as soon as possible My phone number is 818-321-****. My email address is sw2xoxo@***.com The luggage clothes and gifts are: Luggage $179.00 Clothes. $1500.00 Gift cards $ 500.00 Wine glass $65 Total. $2,314 I use Amtrak all of the time when I had an ill friend d I went once a month for two or three years from the Van Nuys station to San Luis Obispo station and Ive also gotten numerous times in the van I station to the old town station what time doing at least three or four times for this vacation! The personnel at the van I station are fabulous, and we know each other by first names!! I have always been treated well and gotten any help. Ive needed in the past, and Im sure I will continue to in the future! Ive always enjoyed, and Ralph to everyone about using Amtrak!

I'd like to get my money back for my my ticket wiring horrible experience that we were 16 hours behind I'd be put up in a motel I mean it was it was one of the most worst experience I've ever had on an Amtrak on the way back the train hit a truck and we're way behind again in LA I had a 7 hour layover which I wasn't supposed to have and real real name when I got to Fort Worth Texas there was no train and had to get an Uber to take us the rest of the way home there were three men and myself in the Uber in the Uber that I did not know you know and you know I'm a woman and I was scared I mean the whole experience was just a bad experience and you know I've never had that bad experience with Amtrak but I'm just you know that that's putting people in real risky situations so I'm senior citizen and you know I just don't appreciate that especially for the money I paid

I was at a people less station in a town that everything closes at 8:00pm. I was waiting for my train scheduled departure time of 7:20pm 8:20 pm, 9:20 pm, rolls by Still no train. I am standing on a platform without any benches & no overhead protection & only a stand behind yellow line when it starts to pour rain. I am disabled & now I'm scared, soaking wet & waiting on hold with Amtrak & my phone died! I'm so upset with Amtrak for not informing me that train wouldn't be coming & I'm stranded. I want Amtrak to refund & compensate me not ONLY for my train ticket but also for $35 ticket change fee & $80 hotel room charge I had to pay I've called & called & sent email without any response back! User's recommendation: Take a plane