Brenda F Vet

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Verified Buyer

Left us at the train station, even saw us with luggage, had been waiting on late train for just short of 5 1/2 hours. Unbelievable

Amtrak - Left us at the train station, even saw us with luggage, had been waiting on late train...
Amtrak to arrive at 1:22 with a one-hour layover. When we showed up in Hastings at 2:53, we immediately walked to get on. They saw us. A couple before us barely got in the door. Despite looking right at us, they pulled away. You have broken the heart of our granddaughter. We won't see her graduate. It's unbelievable. We sat there from 9:30 pm and you have taken so much away from our family. A $500.00 loss, and you probably won't even care.
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Loss:
$526

Preferred solution: Full refund

User's recommendation: ABSOLUTELY NEVER EVER

Deborah W Ogp

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Because of the situation about the train and about to lose my job

Amtrak - Because of the situation about the train and about to lose my job
Amtrak - Because of the situation about the train and about to lose my job - Image 2
Amtrak - Because of the situation about the train and about to lose my job - Image 3

Trying to see who can I talk to about today? Incident on the train is the second time that I had to lose what I had to be doing because of the train and I feel y'all should give us half off the next price or something I was just calling to see what can yall do about that I just dont think its fair to us well as for me Im speaking on my behalf the other people mite not care or maybe thaws didnt really had nothing going on but when I ride the train from Orlando to Hollywood or to Miami Im on business call Im a care giver and all most lose my job the last time and now it happen again and the reason why I ride Amtrax is be cause the employee are wonderful all of the staff and I have more space And I wouldnt give up riding with you guys ever so waiting for a response from you guys.

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Preferred solution: Price reduction

User's recommendation: Think more about the customers behalf

Zoraya L

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Verified Reviewer

Horrible Service and Ever Delay and Poor Bathroom Maintnance

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Whenever I travel from Winter Haven to Miami, there's a significant problem with the schedules. They're always late.

My last trip was a nightmare. The trip, which was scheduled to leave at 2:30, didn't depart until 7:30 at night, arriving at my destination at 11:00 due to mechanical problems at the West Palm Beach stop. Half the train cars were closed. I needed to eat, and the cafeteria was closed; the bathrooms were overflowing with urine.

The passengers act as if they're at home - they occupy seats with piles of packages and lie down as if they're in their beds. Their cell phones blare movies at full volume, and it's impossible to rest. I'm truly disappointed because I'm a regular patron of this service, and I don't travel for enjoyment but out of necessity. Additionally, the times I've requested a refund due to improper service, they've refused to comply.

It's shocking that a train service in the USA could be this poor. As a frequent user, it's disheartening to see how much the service has deteriorated.

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Loss:
$400

Preferred solution: Full refund

User's recommendation: Improve in Everything!!!!

Felicity H Wad

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Unanswered calls

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Amtrak - Unanswered calls
1/29/24 Vancouver to Seattle Amtrak train canceled. I had a business class seat. Do I get a refund for the downgrade on bus ride?
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Loss:
$220
Pros:
  • Easier traveling
Cons:
  • Late trains

Preferred solution: Price reduction

User's recommendation: Poor

Patti A Unf

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I was hurased by 3 men and nothing was done about it

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Amtrak - I was hurased by 3 men and nothing was done about it
3 men stayed up all night cussing calling other national other people names I was told after I complained they knew mafia who could get rid of bodies and no one could find them I was afraid while on the train conducte and other employees knew what was going on I'm disabled my choices were to go up stairs which I could not do or get off wait for train next day I'm by myself I couldn't do that horrible and scary they should have made them get off by the way I canceled trip back
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Cons:
  • Need better customer service

Preferred solution: Full refund

User's recommendation: Expect rude service especially in la

John J Unv

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Verified Reviewer

Not enough space to write what I want

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Wrote nice long detailed information about what happened how crummy getting hold of Amtrak is and how nice the lady was finally when I got to talk to somebody which took over an hour and then after I get done writing all this it says oh can only be 255 characters so you better not write what so you can't write what you want it doesn't want to know once like someone sentence deal who knows. My suggestion to Amtrak was to try to get a price themselves without telling them who they are and find out how disgusted if you want to go by a train you ain't gotthey'll get over trying to find prices or any other information

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Pros:
  • Only train in town
Cons:
  • Websites out there want to charge your money to talk to amtrak
  • Getting a hold of some prices are a real person to talk to

Preferred solution: Sorry there's not enough room in this box to write what I need to write so I'm not even going to try again.

User's recommendation: If you're going by train you have no choice

Anonymous

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Verified Buyer
| map-marker Ocala, Florida

You left me sitting 3 1/2 hours waiting for the bus to Lakeland, I sat for another hour in Lakeland. I got to my destination 3 1/2 hours after my supposed arrival. My return trip was little better,

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Amtrak - You left me sitting 3 1/2 hours waiting for the bus to Lakeland, I sat for another hour...
It took 16 calls before I finally found somebody to talk to at Amtrak. They did not advise me. My bus was going to be 3 1/2 hours late picking me up we were 3 1/2 hours late arriving at my destination for my sons wedding. The return trip wasnt that much better. I was 2 1/2 hours late coming home on the return trip and I was shocked to see you wanted $25 for a cheeseburger. Im supposed to go back down to my sons in May and Im wondering if I will use Amtrak or bright line and get there quicker
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User's recommendation: Drive your own car

Sandra F Xzk

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Verified Buyer

Smells like urine

Amtrak - Smells like urine
The bathroom was filthy. Had to be a layer of urine on the floor. The intercom system was worthless in my car. This was my worst Amtrak trip. If you walked in the bathroom then the rest of the car those areas also smelled like urine. After the first few hours the whole car smelled like the bathroom.
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Loss:
$286
Cons:
  • Inconsiderate people

Preferred solution: Full refund

User's recommendation: If the train is over 2 hours late the whole trip will probably reflect this.

Anonymous
map-marker Philadelphia, Pennsylvania

Train is almost 1 hour Late

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First we love riding the train from Philadelphia to South Carolina. We were in SC last September and the train came late that time. We would appreciate a notice about the lateness just an explain. Email or text message are preferred.We know things happen that's out of our control. Thanks was emailing me about this issue. Blessing Gregory Wilson & Eva Wilson May 3rd 2024 to May 14th 2024 train 97 going and 98 coming.
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Gini P

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Verified Reviewer

Positive and negative

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We just returned from our Amtrak trip reservation 584B26. Our trip to Sandpoint, Idaho from St.

Cloud Minnesota was nine hours longer than schedule. This was due to a broken rail, brake and wheel repair to our train. When we arrived in Sandpoint our car wouldnt start due to the fact that it sat an additional nine hours in the cold, however, accolades to Amtrak employee Maggie Mjelde. She went above and beyond and helped us contact personnel to start our vehicle and kept the depot open in the 20 below weather until our Help arrived.

She was an exemplary employee.

Unfortunately, our return trip was a nightmare. There were many open seats and most had only one person occupying. We are 75 and 76,Amtrak's promised to make a pleasant trip for seniors (number five on the Amtrak website) didnt happen. After sitting side-by-side for five hours we asked one of the conductors if we could use the seat across the aisle as it was empty, he consented.we had finally fallen asleep in our separate seats when we were very rudely awakened by a conductor that just came on the train Bradley was his name.

His demeanor and body language were very unfriendly and self-important. We were told we must occupy the seats next to each other. He then put a reserve sign across from our seats. That seat remained empty for the next mini hours, and there were no stops.

He then seated another elderly woman who must have come from another car in that seat, she had two seats, while the two of us struggled with our limited space in our car. There were six pairs of unoccupied seats with no one in either of the seats. I find it hard to understand why we should be penalized for traveling together, we pay the same amount of money as the other passengers. This was our third round-trip on Amtrak from St.

Cloud to Sandpoint Idaho. We can handle the delays due to weather, but the rude treatment that we receive from Bradley will probably mean we won't travel Amtrak.

sincerely,

Virginia, Peters, James Leonard.

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Preferred solution: Apology

User's recommendation: If traveling in groups, make sure each person has their individual destination slip.

Duaa Kdc

Rude staff

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The conductor tried to force everyone into one crowded car even though there were plenty of open seats in the next car. He was extremely rude to me when I told him there was no room in this car.
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Preferred solution: Apology

Anonymous
map-marker New York, New York

Stuck in a train…again

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Amtrak continues to be the absolute worst in terms of reliability, yet they still have travelers by the balls because its still supposedly the easiest way to travel from DC to NYC. Maybe if they built a track around Philly, things would get better. Right now its abysmal. Im still on a train that was supposed to arrive 2.5 hours ago, and we still have more than an hour to go. And who does one complain to? Amtrak is as government as any organization can be because they dont care one single bit.
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User's recommendation: Fly instead

Jessica H Yjv

Scammed out of tickets

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I bought tickets to visit my family and noticed that I was charged for them, but was never sent an email/ text receiving them. When I called, I was refused help, stating they had not charged me nor could they even find my info. I was hung up on after only a couple of minutes, and was never given my tickets nor my money back.
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Loss:
$244
Cons:
  • Terrible service and expensive
  • Scams costumers out of money
  • Rude workers

Preferred solution: Full refund

Debra Xqz

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Verified Reviewer
| map-marker Wilmington, North Carolina

Forfeited $150 because original traveler hated the travel experience and NO longer wants to travel

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Horrible when it comes to cancelled travel. Received a voucher that has to be used by the original traveler though I bought the ticket! My son was so anxious on the ride he COULD NOT take the return and now I learn that I have to forfeit 150 dollars and CANNOT redeem it though I am the purchaser. Foolishness, just rubbish, its a money grab. I will NEVER again!!
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User's recommendation: Make sure the person can travel B4 buying!!!

Anonymous
map-marker Washington, District Of Columbia

Wants to buy a ticket

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I brought a ticket and they won't somebody bought a ticket and they won't get my money back and it was never used they try to keep $100
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Anonymous
map-marker Columbus, Ohio

The last two times I cought Amtrak the delay ways to much the time we left 930 am from Johnstown pa to Philadelphia I arrived 600 in the afternoon an didn't get a refund or a coupon with a discounext

The last two times I cought Amtrak my train was 3;hours late because of the tracks before u reach Harrisburg my hole day was gone an all my appointmentdls I couldnt make. The next the train was 2 hours late pulling in to phiy bought times Amtrak didn't off nothing I was hungry an my son he 7 I feel they should of offered a discount on the next ride but now I found out greyhound did it better.iam on the bus an it was cheaper.thn
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User's recommendation: Take the bus

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