Most helpful review

Website Sucks

12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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47 comments
#2179058

it's 2022 and it's still horrible! It is just sitting there waiting, i guess, for me to enter a return date, even though I selected the "One Way" option from their choice area. It is literally doing nothing to help me see if there are any train trip options going from one place to another

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ID
#1146175 Review #1146175 is a subjective opinion of poster.
Cons
  • Website
Reason of review
See what I wrote

I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.

Amtrak - I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
Amtrak - I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
Amtrak - I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
Amtrak - I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
Amtrak - I had to sit next to a big fat man that took some of my seat. He keep moving and snoring the whole 5 hours I was on the train. I could barley move. I had a horrible experience.
This big man had the window seat and was sleeping by the time I boarded the train. He keep touching me with is big body. He had to have his legs wider open because he was so big. I only had a little bit of space towards the Isles . My back was hurting so bad. Than the had so many delays I was scheduled for 12:30 departure and didnt leave till 3:10 am.

User's recommendation: Pray you get a good seat .

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ID
#4181610 Review #4181610 is a subjective opinion of poster.
Location
Rialto, California

Looking for a job

I want to get a job with amtrack trying to talk to someone about a interview and how can I fill out a application I am also wondering if there is a amtrack position open in the Dyersburg Newbern area
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ID
#4154507 Review #4154507 is a subjective opinion of poster.
Location
Dyersburg, Tennessee
Pros
  • Comfort of seating and the fact that you have a club car
Preferred solution
A job with the company

Customer Service Set up

I am assuming you have too many customers to need me. It is just too much involved to get even the simplest question answered.
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ID
#4153629 Review #4153629 is a subjective opinion of poster.
Location
Norfolk, Virginia

The website schedule was in total error changing my travel from Roanoke ava to El Paso Tx

The Customer Service reo after 33 minutes stated there were NO TRAINS from Roanoke to El Paso and I ky from DC to Denver then a BUS
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ID
#4152027 Review #4152027 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't received my refund. It's been over 30 days

Amtrak - I haven't received my refund. It's been over 30 days
Amtrak - I haven't received my refund. It's been over 30 days
They did not help me with my problem.. I requested a refund over a month ago, when they told me it would take 8 to ten business days. Then they told me it was payed to a card I don't own! Not to me! To a card that's not mine! Not the one I paid for the round trip with! I couldn't resolve the problem until I contacted Paypal through whom I paid for the tickets. It all seems suspicious to me. Only then did someone contacted me... After Paypal got involved. I wouldn't recommend you to a homeless person..

User's recommendation: I would not.

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ID
#4149390 Review #4149390 is a subjective opinion of poster.
Pros
  • Comfortable ride
Cons
  • Hard to get a refund
Loss
$370
Preferred solution
Full refund

559274****

I need the Amtrak phone number so I can talk to live ticketing agent so i can explain him my travel route
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ID
#4147561 Review #4147561 is a subjective opinion of poster.
Location
Barstow, California
Preferred solution
Just information about my travel plans

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Book a trip for the 21 of Nov round trip to South Carolina

I have no complaint with you I love Amtrak guys it mighty been a mistake. I am sorry. You have 5 stars with me.
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ID
#4145000 Review #4145000 is a subjective opinion of poster.
Location
Fayetteville, North Carolina

Tickey

i made a mistake booking my two way ticket and it was due to sofware glitch and called to modify reservation and it was so easy and the system let me be called back rather than wait. I got called in 10 minutes and the agent was vvery courteous and imediately took charged and fix the issues within 5 moinutesgood

User's recommendation: good.

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ID
#4135650 Review #4135650 is a subjective opinion of poster.
Location
Chicago, Illinois

Round trip NY to LA - return serious issues

I had purchased bedrooms out and back 4 months ahead NY-LA-NY on Lake Shore and SW Chief. The trip out was pleasant enough. But the night before my return trip, while heading to LA for the return, I received a cryptic email that my "coach" tickets to Chicago could be...
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ID
#4117420 Review #4117420 is a subjective opinion of poster.
Location
New York, New York

Claim on damage to car on auto train

Our car was damaged while on the train; case # 618**** I have been waiting for a week for a follow up call.
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