Amtrak Reviews and Complaints
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I was taking the train in the early morning and I had a duffel bag on the seat next to me, I didn't think much of it because there were only 3-4 people in the entire car, given the time it was not a busy time at all. The initial conductor came and checked my...
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Review
Service
Reason of review
Poor customer service
Amtrak - AM track website sucks
I can probably drive from Dallas to San Antonio faster than I could figure out their stupid website.
Review
Product
Cons
- Cant make reservations
Reason of review
Order processing issue
Preferred solution
Just get a damn website the we can navigate. I've tried for 5 (five) years to to make reservations
Tags
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
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1 comment
As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!
Review
Service
Pros
- Excellent staff
Cons
- Getting rid of dining car
- You
- Dummy
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
Tags
I made train reservations on August 30, 2019. The first agent made incorrect reservations so I had to call again. The second agent making reservation said her name was Lexi. She was not familiar with how to make the reservations. I have to travel by bus to Amtrak...
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Review
Service
Reason of review
Order processing issue
Amtrak website is horrendous!!!!!
Never works!! Doesn't take my password and when I request a new one, a reset email never arrives! Wasted time and poor service will sink Amtrak.
Review
Product
Pros
- Train ride is usually good
Cons
- Website blows
Reason of review
Bad quality
Loss
$1
Preferred solution
I just want a receipt
Amtrak in Philadelphia, Pennsylvania - AWESOME! Customer Service Employee Divas
On July 19, 2019 I took the 6:42pm AMTRAK train (138) from Baltimore Penn to Philadelphia 30th St Station, Train. Prior to my trip I had a grueling drive from Philly to Bmore to return a rental car. I had not booked a ticket for this particular trip...to focus trying to get to Penn Station. Two female employees assisted me with getting a ticket after being on the train. One of the attendants professionally informed the of Amtrak policies on booking ticket and attendant booked me a reasonable priced ticket. I was able to relax and greatly appreciated getting home to Philly at decent hour. Thank you, Cynthia and Christian
Review
Service
Pros
- Employees that go the extra mile
Cons
- Na na
Reason of review
Good customer service
On June 8 2019 me in my husband decided to take the train to Miami to catch our flight out the country.Big mistake the train was late to pick us up. It was supposed to be a 20 hr train ride, that was a lie. We boarded the the at 10 at night.we was supposed to be in...
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1 comment
Well, it could have been worse. You could have taken the Greyhound Bus. I have known many passengers (myself included) who were so disgusted with everything that they got off of the bus and hitch-hiked the rest of the way to their destination, and got there alot quicker than if they had stayed on that dog.
Review
Service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Amtrak in Philadelphia, Pennsylvania - Worst website in the world
website is near impossible to use, when you search for trains the site creates a small sub-screen at the bottom so you can only see one train at a time, this is way beyond stupid
Review
Product
Reason of review
dysfunctional website
Amtrak in Norfolk, Virginia - Website drove me insane
Amtrak's website for reservations used to be pretty straightforward but today I drove myself to insanity trying to make it work for me. After many attempts to secure a reservation I gave up and called their 800 number. It was a bit of a wait but MUCH easier and got it done in about 7 minutes with a friendly operator. FIX YOUR WEBSITE AMTRAK! IT'S AWFUL!
Review
Reason of review
Poor customer service
Amtrak in Bowie, Maryland - Sunday Experience
My sister and I are both older. We boarded and Acela Train in Washington DC at one o clock and went to New York. After reading comments like these on this website and others, we were both a bit hesitant. Still Amtrak is the most convenient from city to city, and off we went. The Conductor greeted us cheerfully, recognized that I needed help during the trip, even getting food for us from the club car. When the train got to New York, he made sure a porter helped us from the train to the taxi stand. With all of the negative comments about the staff, I think it's worthwhile to praise those who really deserve it. He deserves it and then some. Bless you sir, Bless you.
Review
Service
Pros
- Employees that go the extra mile
Reason of review
Good customer service
Amtrak's "Website" is a Broken "TRAIN-WRECK" (how appropriate)
Amtrak's website is a mess. I'm an I.T. professional AND a website designer. It is IMPOSSIBLE to actually get through all the broken *** to actually find EVEN prices for a round trip. The site fails, gives bogus error messages and can't "fight its way out of (its own) web paper bag." PATHETIC
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Yep. This conductor should be terminated.
Had a run in with him myself.
I think he may be racist and anti-women. Not sure, but it appears he has severe mental health issues.