Most helpful review
12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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52 comments
#2179058

it's 2022 and it's still horrible! It is just sitting there waiting, i guess, for me to enter a return date, even though I selected the "One Way" option from their choice area. It is literally doing nothing to help me see if there are any train trip options going from one place to another

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ID
#1146175 Review #1146175 is a subjective opinion of poster.
Product
Amtrak Website
Cons
  • Website
Reason of review
See what I wrote

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst customer service ever

I bought a ticket from amtrack for a bus. But I tried to board at a different station. The driver didnt accept the ticket. The customer service agent is extremely rude. I didnt know that I couldnt board at a later station but they could have atleast explained it to me nicer.
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ID
#3560964 Review #3560964 is a subjective opinion of poster.
Cons
  • Horrible customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Cancel reservations

Had an emergency and have to cancel reservations. Miscarriage and could not leave. Requesting reimbursement for Amtrac ticket.
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ID
#3557328 Review #3557328 is a subjective opinion of poster.
Location
Dekalb, Illinois
New Reviewer

I was on hold over 1 hour trying to get my e ticket sent to me.

I paid for my tickets and the. They transferred me to another number so I could give them my e mail address so my e tickets could be sent. No one ever came on the line. They said a 30 minute wait. I waited for over an hour and no one came on. They got my money and I never got my e ticket. This is ridiculous. Sorry service
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ID
#3554685 Review #3554685 is a subjective opinion of poster.
Location
Van Buren, Arkansas
Loss
$124
Preferred solution
I would like to talk with agent so I can get my e ticket

Customer complain

I have already done this I have been trying to get in touch with someone in regards to my experience on the train from Seattle to Emeryville April 29 I got quite sick after eating the steak and crab cake in the dining cartIve been trying to get in touch with someone
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ID
#3549820 Review #3549820 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

My experience with dining in the dining cart

I got quite sick from the food that I had in the dining cart on 28 April as I was traveling back home from Seattle on the Amtrak starlight train it causes great nausea for me and I had to vomit quite a few times while I was on the train upon coming home I was unable to eat anything for at least two days just some liquids today is May 2 and Im feeling better able to keep down some food dont know what was wrong with the steak that I ate or possibly the crabcake but it definitelyMade my experience quite unbearable
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ID
#3535795 Review #3535795 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$250
Preferred solution
Full refund
New Reviewer

Prices and tickets

One way second class one adult April 30 leaving Rugby,ND going to Spokane,wa I need a price on that ticket please or answer the phone
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ID
#3508277 Review #3508277 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer
I insist this letter is sent to Head office . Bought my ticket B6B03A on 13 Dec21 Ben az to Min Tx Upon boarding my ticket was checked and approved. When reaching Beaumont I asked the conductor on estimated time of arrival in Mineola Tx whereupon he informed me I was...
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ID
#3468859 Review #3468859 is a subjective opinion of poster.
Location
Palm Coast, Florida
Loss
$530
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst experience ever

I booked the California Zephyr out of Glenwood Springs traveling thru the Rocky Mountains and arriving in Denver. I had planned this trip for months. Flew from Charlotte NC to Eagle just take the train. Delay after delay after delay. Train arrived 7 hours late and it was pitch black when it departed station. Missed dinner reservations with friends I had not seen in years and arrived in Denver at 1:55 am instead of 6:30pm. I will not ever take another Amtrak train. Spent hundreds and not one Amtrak employee apologized for the long long long delay

User's recommendation: Don’t do it.

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ID
#3434771 Review #3434771 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado
Loss
$350
Preferred solution
Full refund
New Reviewer

Nobody’s helping me with the date or time our prices are

I am not getting what I need I need to go from Modesto California to Albany Oregon am trying to find a date for the train warranty hair and what the prices will
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ID
#3432988 Review #3432988 is a subjective opinion of poster.
Location
Sacramento, California
New Reviewer

Booking

Firstly, the website is overloaded with images and unnecessary graphics making navigation very frustrating. It seems to be impossible to book tickets from the UK and their contact form doesn't work.

User's recommendation: Fly or drive.

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ID
#3410185 Review #3410185 is a subjective opinion of poster.
Location
Cobham, England
Preferred solution
Let the company propose a solution
New Reviewer

Reservations and customer service

I realize these are difficult times for everyone. BUT to wait for 1 1|2 hours for an agent to answer the phone is unacceptable as is being cut off not once but twice while finally being connected to an agent. As I write this I've been waiting for Nico, my agent, to return to my call. (He put me on hold 20 minutes ago). I've used Amtrack several times and never experienced this. Amtrak needs to improve their wait time and customer assistance!
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ID
#3408670 Review #3408670 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Preferred solution
Let the company propose a solution

My diabetic dads food got stolen in front of a red cap very poor service

My dad just traveled from n.c to mass disabled so he had a red cap the red cap agreed to watch his things well he went to the bathroom when he returned all his food had been stolen so as a diabetic he was very sick from not eating from Washington to boston mass his name is walter pratt it's just not right any questions please feel free to call me. ken 191********
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ID
#3401676 Review #3401676 is a subjective opinion of poster.
Location
Asheboro, North Carolina
New Reviewer

Because time of arrival you stranded me in chico

You've got reason why. also I know now why the government subsidises them with billions every year. Over 300 billion this year They trip over there feet.

User's recommendation: No more subsidy for the loosers.

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ID
#3401041 Review #3401041 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$118
Preferred solution
Full refund
New Reviewer

I need to speak to an agent

Train driver is exceeding money when they are of already paid for the tickets they are on the train . The driver is asking ask for $40 more before the come to California he is mad cause I havent paid that money and says if I dont pay this money he is going to return them back to Minnesota . I need help and stop this driver from doing this
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ID
#3391855 Review #3391855 is a subjective opinion of poster.
Location
Woodland, California
Loss
$590
Preferred solution
Get my people reach there Destination to Davis California
New Reviewer

I didn’t receive any refund

Amtrak - I didn’t receive any refund
I have booked a amptrack ticket for Saturday but due to some reason I had to cancel my reservation. But still, I didnt receive any refund for my cancellation.
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ID
#3388176 Review #3388176 is a subjective opinion of poster.
Cons
  • Late trains
  • Way too many delays
Preferred solution
Full refund

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