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I am n an Amtrak train now. One employee told me to get on a particular car, and the other employee rudely told me I did not have a ticket. Then, she told me I was on the wrong car, because the one I amon is “business class.” This is amusing, because the lady time I...
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Anonymous
TJ

I can't believe these reviews. What does your ticket have written on it? If it says Business class, then that's the car you ride in. Surely you made the reservation. It's just...

#1182786
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LUGGAGE was damaged and it wasn't noticeable until I tried to open the compartment to get my medication and found it is broken and cant open it. Amtrak was rude and said I should have checked it at the station. Had not checked because everything looked good until I...
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Anonymous
TJ

I'm trying to understand your complaint. If you did not check this bag with Amtrak, then it must have been in your possession all the time. So if this compartment in your lugg...

h.kitchener
h.kitchener

Not unusual. Happens often with common carriers like airlines, etc. Just get it open and then throw it away. It's always best to not buy expensive luggage for this reason.

1.6
#1162084
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I bought my daughter a ticket from Boston to NYC Penn Station in late Nov 2017, one month before she was to take the train. I spent $140 for a one-way ticket on the Acela Express. She is 22 yrs old, and had to arrive early at her job in Manhattan on 12/27/17. When she...
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1.0
#1156434
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12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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Anonymous
TJ

Really, I just tried to make the same round trip on their website and had NO PROBLEM. All I did was click the far left box where it says "ONE WAY" and a "ROUND TRIP" box appea...

1.0
I didn't like
  • Website
#1146175
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Myself and my five year old granddaughter boarded amtrak 303 leaving Dwight at 1049 am November 21st . I was told thier wasnt any seats together at this time but thier would be at the next stop , so my granddaughter and i went back to the cafe car to get something to...
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1.0
#1135068
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I'm currently sitting in an unmoving Amtrak train. A freight train in front of us has broken down and is waiting for a part. We were already an hour behind schedule. Now that's 2 hours. God knows how long we'll be sitting here. Only 29 mules from my destination. Of...
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Anonymous
Renee 5

We are also sitting on an Amtrak train in Albuquerque now for 1 1/2hrs. No air conditioning. Said they had to add more cars on for a new stop? Bathrooms are dirty. Someone b...

1.0
#1129913
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Amtrak - Inconsiderate passengers

I am currently on a train from memphis to new orleans. These folk have a dang radio on. Snapping, dancing, yelling out. Other passengers trying to map. Oh no, they want to party. I have never seen such ignorance
#1129250
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Amtrak - Horrible , bath super dirty , expensive snacks and old no

They simply don’t care
1.0
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Exchange, Refund and Cancellation Policy
Level of Comfort
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#1126555
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Just got back from CA. with AMTRAK . WE did have sleep in & roommate & even first class but we had the worst experience of our life this time. They had many delays that instead getting there at 3'00 PM we got there at !'00AM & they lied to say they don't know where are...
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#1119890
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Just horrible service. The "people" behind the counter, for the most part, are complete A-HOLES! I was travelling from Oceanside to Fullerton and looked at the schedule the evening prior to my departure. When I arrived at the Oceanside station, the A-hole said that the...
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Anonymous
Joe Stenn

These are the same people that give local DMV a bad reputation. They dont give a crap about their passengers, they are rude, non-caring and just overall extremely unprofession...

LogicalOne
LogicalOne

I believe it. Had a similar experience last year. I refuse to take Amtrak because of their terrible customer service. I feel a certain ethnicity really makes this business and...

2.3
I liked
  • Comfort of seating and the fact that you have a club car
I didn't like
  • Jerks working for you
#1119443
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