Amtrak Reviews

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12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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36 comments
#2040551

Amtrak website is a complete joke. Spent 20 minutes trying to find fares.

I can find a fare for an airline on any airline website in 60 seconds. FARCICAL.

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ID
#1146175 Review #1146175 is a subjective opinion of poster.
Product
Amtrak Website
Cons
  • Website
Reason of review
See what I wrote

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Verified Reviewer New Reviewer

I need to cancel reservation and make a new reservation

I have a reservation for Mona October 11and I would like to cancel Im call the tool free number and its been busy
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#2957074 Review #2957074 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Phone Callback Service

2.2
Called - requested call back. Hour and 20 minutes later...call back, then put on hold for 25 min. Hung up. Call Amtrak again, requesting a call back. Over an hour later, call back - then put on hold again with music and apologies for unexpected wait time...again. But after 20 minutes I gave up and will try again another day. Hint: I was trying to add a person to my roomette I had booked. Can't do it online. Thanks for wasting my time and giving me more reasons to hate Amtrak.

User's recommendation: Build a competitive railroad or buy the rights out from under Amtrak and do it right. They can't.

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ID
#2951941 Review #2951941 is a subjective opinion of poster.
Pros
  • No flight hassels
Cons
  • Attitude of company towards customers
Preferred solution
Let the company propose a solution

Poor communication with automated services

Tried to reach a customer service representative for pricing and reservations...wait time was too long and Julie automated rep was not helpful.

User's recommendation: Hire additional staff to help with increase volume of calls.

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ID
#2946486 Review #2946486 is a subjective opinion of poster.
Location
Mohnton, Pennsylvania

Excellent

3.7
On Sunday train 79 to Durham NC Conductor Kelly encountered an unruly passengers who did not get of the train in time they demanded she stop the train and let them off, as she proceeded to reassure the customers all is well she was then somehow able to have the couple sit and stop ranting and raving about stop this ---- train and let me the ------ of at the next stop the police where waiting and we went our merry way I do commend her cool composure and did not edge them on just let the police handle, the rest of the ride was 2hour late not due to the disruption by them.

User's recommendation: stay calm and let the conductors do their job and listen to announcements.

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ID
#2926911 Review #2926911 is a subjective opinion of poster.

Speak to someone about a fraudulent purchase

Received great help from a young lady named Stephanie. Awesome customer service. She put me in touch with the D.C. Amtrak police. The Amtrak D. C. Police (Officer Robb) were just as helpful !!! I am a 76 year senior and this is the 1st time a fraud ever happened to me. Keep up the good work.
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ID
#2926417 Review #2926417 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Lost ID

I lost my ID on my train and car to get a hold of anyone I took amtrack from chehales wa to Vancouver wa
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ID
#2910102 Review #2910102 is a subjective opinion of poster.
Location
Vancouver, Washington
Cons
  • Rude attendant
Loss
$200
Preferred solution
My identification card I lost on the train
New Reviewer

Change reservation

1.0
I was on hold for almost 15 minutes and then disconnected I am trying to add two people to my travel plans and it wont allow me to on my reservation

User's recommendation: No one answered my call after 45 minutes.

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ID
#2897119 Review #2897119 is a subjective opinion of poster.
Preferred solution
Would like to speak to an agent so I can add two more tickets to my travel plans

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Verified Reviewer New Reviewer

Train whistle blowing

Many times of the day and night the train conductor blows the train whistle right when he gets to my property line. Ive lived here 53 years and thats never been the case before. Its startles and is annoying. It scares the dog and makes it unpleasant to be in my backyard or pool as the train is right behind my house. Why is this?
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1 comment
#2073626

Move

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1 0
ID
#2895977 Review #2895977 is a subjective opinion of poster.
Location
Niagara Falls, New York
Cons
  • Train whistle blowing
Preferred solution
Let the company propose a solution
New Reviewer

I have not had a response

I have not had a response to my inquiry.................................................................................................................
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ID
#2891717 Review #2891717 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Preferred solution
a response
New Reviewer

Resolved: Cafe car

3.3
Update by user Sep 09, 2021

Just a suggestion.

Original review posted by user Sep 09, 2021
Morning time is coffee time. New rules concerning COVID precautions allow cards only unless it is a tip. Today the computer system is out so all sales ended. Amtrak needs to give out coffee in this situation. Something must be done to correct this issue. Passengers smelling coffee and not allowed to purchase is a sad situation. Please correct this policy to please Amtrak passengers.

User's recommendation: Give out free coffee until the issue is corrected.

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Resolved
ID
#2854377 Review #2854377 is a subjective opinion of poster.
Location
Lafayette, Indiana
Pros
  • Helpfulness of some employees
  • Great service
  • Excellent staff

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Verified Reviewer New Reviewer

Pissed been taking to this assistant who knows nothing can't even get a phone to ring I should just fly

Nobody answered I need to book Julie don't help on online for 7 hours on hold......need a person now . This is ridiculous how can you run a business like this so frustrating f

User's recommendation: Fly.

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ID
#2843270 Review #2843270 is a subjective opinion of poster.
Preferred solution
Answers
New Reviewer

I haven't received my email confirmation for two tickets that I ourchased

I purchased two tickets and I havent received my email confirmation in my email. Ive checked my account and Amtrak has charged my bank card for the two ticket purchases

User's recommendation: Keep calling.

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ID
#2835220 Review #2835220 is a subjective opinion of poster.
Location
Schaumburg, Illinois
New Reviewer

1.5
I had an experience with Amtrak my first experience actually where I had taken a trip from food from Florida to PA with a connecting train in DC. The train was held up between Florida and North Carolina several hours and I was going to be late so I had to be picked up...
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ID
#2829498 Review #2829498 is a subjective opinion of poster.
Cons
  • Lack of information
  • No explanation for delays
Loss
$354
Preferred solution
Full refund
New Reviewer

Terrible customer service

1.0
Horrible - Ive been on the phone for 4 hours and 15 minutes trying to book travel. When an agent finally answers, I cant get him to actually even book the travel
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ID
#2822582 Review #2822582 is a subjective opinion of poster.
Location
Bloomfield, Connecticut

Book tickets

Can't seem to book a ticket my grand daughter has covid n ibcant get a descent priced ride to port Isabelle texas
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ID
#2799963 Review #2799963 is a subjective opinion of poster.
Location
Austin, Texas

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