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Amtrak

Amtrak

www.amtrak.com
What is your customer experience with Amtrak?

Amtrak Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Amtrak has 2.1 star rating based on 370 customer reviews. Consumers are mostly dissatisfied.

  • 35% of users would likely recommend Amtrak to a friend or colleague.

  • Rating Distribution
  • Pros: Employees that go the extra mile, Getting off, Helpfulness of some employees.
    Cons: Horrible customer service, Late trains, Dirty.

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Media from reviews

Amtrak - False advertisement horrible customer service from half of the attendance
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Top Amtrak Reviews

Positive Review

"Payment Information"

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My question was answered satisfactorily.. thank you very much {{Redacted}}

Critical Review

"Book a ride cannot get a hold of anybody"

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I've called several times trying to get ahold of somebody to book a trip I don't know how to do this online stuff and nobody picks up

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Stephens Xjw
map-marker Columbus, Ohio

Book a ride cannot get a hold of anybody

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I've called several times trying to get ahold of somebody to book a trip I don't know how to do this online stuff and nobody picks up

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Aubreyanna Dsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delays are the Amtrak norm

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Funny, haven't been on an Amtrak train since 1977-78... They were delayed then and the same now...

Nothing has changed with Amtrak except prices LOLLOLLOL

Traveling from Lakeland, FL to Delray Beach, FL... A 3.5 hour normal ride

The train was delayed by 4 hours for this short trip...LOLLOL

Once the train a oidleft the station it rode fast and furious...fairly comfortable...

Train was maybe a 3 on cleaning from a scale of 1-10...

Price of $73.80 round-trip was somewhat reasonable...

If you can avoid taking Amtrak...do so... If not...good luck.

View full review
Pros:
  • Cheap price
Cons:
  • Too many to list

User's recommendation: Avoid Amtrak

Anonymous
map-marker San Diego, California

Bad Customer service Horrible experience

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I usually take 1 train from Los Angeles to San Diego. Recently they started doing service on the tracks causing the route to be 2 trains and 1 bus to get from Los Angeles to San Diego.

I made a small error when purchasing my ticket that the conductor said i could fix by calling the customer service number and changing my reservation. This was the last train for the night and I had no option but to take the train the following day. When I called the following day to change my reservation they said there was nothing they can do I needed to purchase another ticket.

As i was trying to explain to the customer service rep what the conductor said she was rude with an attitude and was just not helpful to the point were she was trying to frustrate me to give up and hang up. Honestly Ive had a few bad experiences with Amtrak and always tell myself I wont take Amtrak I rather just drive from Los Angeles to San Diego now.

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User's recommendation: If it’s a short trip drive there. Amtrak will change your route in a heartbeat if they have to

2 comments
Guest

Say the conductor told you there was nothing you could do, what would have changed and been different? It’s not like you had two choices and made a decision based on what he said. You still were needing to take the trip with a different ticket the next day.

Guest

"I made a small error " The End!

View more comments (1)
Suzanne S Nkz

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Verified Reviewer

Very responsive to customer needs

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Except I got on the wrong train on my return. The gate checker did not check my ticket - just waved me down the escalator.

I could not read the train info on my ticket because it was too small. The train I got on was leaving late but was going to my destination, so I followed the announcement. My train was the 5:05 to Wash DC on 4/26. I got on the 4:05, which left at 4:15.

I had to pay an extra $20 or $30 as the earlier train was more expensive. I explained to customer service; had my ticket been checked before I boarded, that charge would not have been necessary.

View full review
Loss:
$30
Pros:
  • Conductor can be of great assistance
Cons:
  • No cons

User's recommendation: Yes very positive

Francina Raj
map-marker Victoria, British Columbia

I lost my my Amal tickets

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I boarded Amtrak from ny to Chicago to Seattle Washington then bus to Vancouver BC. Today I realized I dont have my tickrtstake a picture of your physical tickets.

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Danny T Rlk

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Verified Reviewer

Nasty, Dirty , Disgusting Trains

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Amtrak CEO Stephen Gardner, should be ashamed of himself and his company. I took Amtrak for the first time since 1982 , when the trains were disgusting, dirty and filthy. I was on the same train on 1/24/25 and February 3, 2025 and I feel for the people who ride these filthy and disgusting trains. Both times the trains had no heat or internet and most of the conductors uniforms are dirty and dingy,. please tell me that they get a clothing allowance and yes they need some Tide Detergent and Heavy Bleach for the collars. Damn it doesn't take a rocket scientist to know how to was a white shirt and just because the uniforms are blue dont mean they won't smell, if you don't wash your *** and Pants. At best you may be able to get away with wearing the uniforms 2-3 days at best if the employee does not sweat a lot. The union and my tax dollars must not mean a whole lot because imagine this is the winter time and I can smell those nasty uniforms, I could imagine how they smell in the spring and summer time?

Mr. Gardner, you need to ride your Nasty, Unsanitary Trains and you would clearly would see, they are even safe for homeless people to ride on. It took me using a entire of bag of Clorox bleach lemon wipes to get both my seats clean

on Train 86 and 93. Thankfully I am not limited to transportation but I will say this much, no one came on the train to clean either train during the exchange of engines in Washington. I see why people were wearing mask on the train. Gave a lady $5.00 for a mask the smell was horrible and the last thing, during the safety inspection by the Amtrak Police Officer, his damn uniform was Dirty and Dingy and he was out of uniform it ain't like they get under the train . I have seen my homeless people take pride in t appearances, maybe we need to go back to basics and make people earn their jobs...Cleary Amtrak and their prospective unions forgot about their upbringing, When you look and feel clean, you work better...

Guess, I'll be flying or driving to my destinations...

Respectful Much Needed Feedback

Danny T

View full review
Pros:
  • Always late
Cons:
  • Never on time it is switch and bait hustle

Preferred solution: Full refund

User's recommendation: Take Every Train Out Of Service And Deep,Clean The Interior/Exterior

Jon F Bse

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Verified Reviewer

Lost luggage

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On Feb 13th, 2025, I checked my bag with important expense reports, a laptop, and specialized work clothes after transporting the command center to the Palisades fire zone. I left my power unit in California to return home.

I took the #4 train to switch in Chicago to the #448 train to Rochester, New York, claim check: 02-66-02. This bag was stolen, and I lost valuable documents and tools for my employment as a high-value transporter. It happened right out of the security of checked baggage! Amtrak should not be an option to travel with this unprofessional approach to security!

Then, they offered me compensation of $100 for my inconvenience. This is a total insult to me as a professional transporter.

Do not travel Amtrak! You'll be making a mistake!

View full review
Loss:
$5000
Cons:
  • Worst security

User's recommendation: Don't Travel Amtrak

Anonymous
map-marker Indianapolis, Indiana

Dissatisfied customer

Customer Amtrak senior citizen ride once a month. Had an issue with my help had to cancel reservations until I can get someone to ride with me on a train.

It was a value ticket $7.65 was removed from the previous ticket and I was still charged the same $30.65 for another ticket on a different day my question was to the customer service representative if the ticket cost the same why do I have to pay additional seven dollars for the cancellation that was made 24 hours in advance customer service representative supervisor happen to be very nasty and told me that that's what the policy was so there was nothing I can do about it. My reason for writing this comment is that I write Amtrak once a month from Chicago to Michigan senior citizen with a disability that's not entitled to no discounts at all and it's better that if I ride with someone if I'm not feeling well to make Amtrak responsible for my health issues sad

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1 comment
Guest

Amtrak would NEVER be responsible for your health issues. You aren’t doing THEM a favor by traveling with someone.

Your medical info has no relevance to ticket price. Nor does a disability.

The policy is set and no one is rude because you don’t like the answer. If you don’t like how things are run, go where they operate as you expect.

AT F Cvy

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Verified Reviewer

Horrible

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This is the worst experience ever!

My family has been at this train station since 2:30 pm...it's currently 9:55pm...There has been no communication as to why the delay.

We have been on this train sitting... No communication other than a bottle water and kiddie snacks.

Horrible Horrible Horrible!

Again, no one is making any announcements as to why we're just sitting here.

I'm demand a full refund for this Horrible experience.

Not Happy with this service!

View full review
Loss:
$160

Preferred solution: Full refund

User's recommendation: Don't do it!

Cindee J
map-marker Hayward, California

Poor customer service very unsatified

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I purchased a one way ticket from San Diego to Hayward for my friend inline for $150+! My friend is old and has mental illness and misunderstood the 4AM for 4PM and she was marked as a no show when she was not present at 4 am.

It was a misunderstanding. I do t want refund ! I want my dear , old friend to get to Hayward on a train asap from San Diego, ca.

Im asking g amtrac to HONOR my ticket because services were not rendered. I should be a valued customer and receive excellent service to accommodate my trip !

View full review
Anonymous
map-marker San Luis Obispo, California

Booking trip and lost Help!

The automated answers were sooo very frustrating...and it was hard to get a live agent. When I finally did though, she was amazing and only took a few minutes to get my train ticket!!

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User's recommendation: Ask for a live person right up front!!

Mike H Xza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst way to travel

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Uncomfortable, smelly, expensive, and they continually beg you to come spend money at the cafe cart because it is plainly obvious that this is a failing company and business, and I for one cannot wait for them to go bankrupt.

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Preferred solution: Apology

User's recommendation: Never EVER

Mary B Aqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I received an email on 03/25/25 saying my scheduled train was not operating due to a mechanical issue. I was offered other forms of transportation but chose to get my money back, which they agreed to. This is for reservation #7360E3 and #73639A.

View full review
Loss:
$117
Pros:
  • Relaxing and great way to travel
Cons:
  • More diversity training

Preferred solution: Full refund

Anonymous
map-marker Cedar Rapids, Iowa

The train was dirty the bathrooms were disgusting no toilet paper. The staff was rude, we were 6 hours late to our destination. I wouldn't recommend Amtrak to anyone. Never again

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We were supposed to be at our destination at 8pm and arrived at 1 am. The train was just dirty. The seats were comfortable that was the only good thing

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Anonymous
map-marker Dallas, Texas

Most unbearable experience of my life.

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Some of the most UNCOMFORTABLE, STIFFEST AND DOWNRIGHT NOISIEST 26 hours of my life, going from Ocala to North Carolina, was not able to get a SECOND of sleep on any of the 4 vehicles I rode. Two trains and two busses.

Please save yourself the trouble and just fly, its faster and not worth the back pain.

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User's recommendation: don’t. DO NOT.

Shey Pco

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Horrible Experience

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Amtrak - Horrible Experience
Contains 1 confidential file for company representatives
Original review updated Jul 22, 2024

This was my very FIRST, round-trip train ride and it was a MISERABLE experience!

The train was an hour late picking us up to leave the terminal, and we ended up being more than FOUR HOURS LATE to our destination.

There was only a 15-minute delay leaving the destination, but once again we were FOUR to FIVE HOURS BEHIND SCHEDULE GETTING HOME!

Lastly, the roof was leaking from rain over my seat!!!

*** The only reason I gave two stars is because I did make it to my family member's funeral! But you know what?

That's because I caught the train a day ahead. ***

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User's recommendation: Dress warm, bring a blanket, and take pain medications prior to boarding! Bring a blanket, a pillow, and patience!

About

Related Companies

Pacific Surfliner, Amtrak Cascades

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 18 out of 155 in Trains category

Area Served

USA

Payment Methods

VISA

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