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Amtrak - Complaint #1427303

Problem solved by 12-20-2019 Found my luggage and I picked it up.
#1452344
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I have been thinking about taking a cross country trip on Amtrak, but I am extremely hesitant to do so because I have a very large stash of cash that I would be bringing with me and also I would be paying for my one way ticket with cash at the last minute. I am afraid...
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Anonymous
Anonymous

So stay home.... Problem solved....You're Welcome...

#1440703
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Amtrak Website Sucks

Been trying for an hour to buy tickets on there website. Have gotten no where. Been trying to get tickets from Providence to Washington. Looks like I’ll be driving.
1.0
Details
Customer service
Product or Service Quality
Website
#1438360
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How does Amtrak make any money at all? There website is imposdible to use.

Impossible to make ANY reservation! i spent over an hour and could not book a reservation to anywhere.
1.0
Details
Website
#1437874
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Rode 36 hours. Bathrooms apparently never cleaned, one had fecal matter for last 10 hours of trip. After 12 hours, all bathrooms were so unsanitary that I believe they were a health risk. Reached Kansas City Station and bathrooms were even more appalling. My opinion,...
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UnfoldedHighlandCattle
UnfoldedHighlandCattle

Forgot to mention, my grandfather and father were railroad engineers (not Amtrak). I loved the ride and the relaxed style of travel, BUT not worth the health risk. Afterwards ...

2.4
#1436465
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Amtrak - Lost Luggage

AMTRAK failed to check my luggage at Indiapolis IN station and at Chicago station. Learned that carry on is not a duffle bag but any luggage not checked. And you are responsible for getting your luggage on and off. I did not know this and it was not communicated to me. I was redcapped due to disability. BEAUTIFUL service. They found my luggage. I will pick it up today. Problem resolved.
4.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1430477
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I purchase a train ticket to travel to Houston, TX. I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via...
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3.3
#1427303
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We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.
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Anonymous
TickleMeMcHomeless

May I suggest going Greyhound next time? Or Hitch-Hiking? If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you al...

3.8
I liked
  • Comfortable ride
I didn't like
  • Arriving 5 hours late at lafayette station
#1424335
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TRAIN WAS SUPPOSED TO GET IN AT 7.15PM CENTRAL TIME DIDNT GET IN UNTIL 11.PM. NO HELP FROM SERVICE PEOPLE AND BRO IS NEARLY BLIND. JUST BAD SERVICE AND HELP DIDNT EVEN KNOW WHERE TRAIN WAS. BAD COMPANY FOR HELP IF U NEED HELP. HE WAS JUST PICKED UP BY FRIEND. THEY R...
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1.0
I didn't like
  • Lack of help for disabled persons and attitude
  • So bad
  • No help for disabled persons
#1410219
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The conductor woke me up in the middle of the night throwing my luggage in the middle of the isle saying I only paid for one mother *** seat and to get my *** out of the isle I asked for a supervisor as I realized the guy had his name tag covered and wouldn't give me...
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Anonymous
Anonymous

Well next time keep your @#$# out of a @#$# seat you didn't pay for and you won't have these problems. I'm sure you left something out here or did a the conductor go from zero...

2.0
I liked
  • Initiative of some employees
I didn't like
  • Jerks working for you
#1409361
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