Amtrak

My elderly disabled Father likes the train. He revels in his remembrance that the train is a nice way to travel.

Conventional transportation is not feasible for our accommodations, due to his medical condition. We use your services for comfort, accessibility and views. Weve made this trip a few times and there is a trend. Your sleeping accommodations are filthy.

Please see attached pictures. Take extra care to clean and sanitize everything but especially your ADA rooms. What if someone didnt have any help, they would have been reliant on you to help. Please clean the windows.

We would like to partake in the nice scenery through clean windows. FiX your PA system, its terrible. We cant hear you. Considering most cars do not have WI-FI, this brings great anxiety to people.

I cant determine pertinent information easily and reassure an elderly person whom is freaking out, due to the unknown.So here is where it gets BAD. On our journey to NY, there were really bad storms, everyone understands this. Due to delays, we missed our connecting train in Chicago. Amtrak was nice enough to put us in a hotel for 2 nights.

I was advised by an Amtrak agent a shuttle would pick us up from our hotel. There was no shuttle. I had to make arrangements for us to get to station. After being dropped off at the construction entrance, Dad had a long walk from the street to the station.

He was exhausted. After the 2 day delay, we were absolutely devastated to first out that there we no longer had sleeper car access. Our ADA sleeper car was downgraded to Coach after the all inconveniences. I still dont understand why we lost this.

Something I paid for, needed. I was absolutely flabbergasted! I PAY THE MONEY FOR THE Convience OF PRIVACY. I am escorting my dying Father to make his last rounds.

I paid in full for these accommodations in January. To add injury to insult, the Coach seats were upstairs. Dad was beyond tired and I could see the look on his face. I almost started crying but I had to keep it together.

Attending Conductor offers, Ill let you sit downstairs in the lower level Coach but if anyone comes that has a proper ticket, would be required to move. Where is your compassion? This trip really did a number on my mind, body and spirit. Due to your negligence, my Father and I were stressed, uncomfortable and highly disappointed!

Ill spare you details of our last trip and how they lost our luggage and I had to purchase clothes when we got to our destination. I also missed a class due to this. I called back after the completed trip to finalize my complaint but was devised I not Amtrak had to contact corporate with a claim number to make any further requests. Its disgusting how you treat the folks keeping you in business!

DO BETTER!

Amidst all the chaos, I would like to thank some of your exceptional employees. Without them, we probably wouldnt have made it home.

REDCAP Service!

David

Dion

Garbriel

Many others but I didnt get their names, during the chaos.

I took the train from Columbia SC to Tampa Fl. The train was suppose to be there at 1.49am but didn't get there until 7am.

When I got on train..i sat in the sit that they told me to sit in.. the seat beside me there was a nasty diaper laying on floor. The bathrooms..was disgusting ( trash and *** everywhere). The train was only running on 1 engine.

So it wasn't going the right speed. The train wobbles alot ( which is normal). Me and alot more people on that car was extremely cold..I said something to attendent..he done nothing but blow me off ( which was rude). The bathrooms...pee was all over the seats and floor and trash was over filling ( i took pic) very poor condition!

I watched utube videos they said it was a fun trip..I don't know where..cos my trip was terrible!Then about 5min to my destination in Tampa Fl ( train breaks down again). This was the terrible ride.

From sitting in train station for 7 hours to finally getting terrible. That was ..my first experience and probably my last..

I was kicked off of the train before my destination in the middle of Utah when my destination was Colorado, because of my skin color and my ethnicity! They hate people who are not African-American and don't have the darkest skin they are very racist and they don't want to admit it because to them it's very sensitive and how could they do anything wrong to anybody else!

They have retaliated against me for filing several complaints online with Amtrak and also two police reports with salt Lake City and Provo Utah both places they tried to kick me off it weren't successful until Provo! Problem was I needed to go to Denver cuz that's where I paid for my ticket that's where I was going to stay with a friend that was helping me out I used all my money to buy that ticket too I was in between work and had nowhere else to go on that was stranded in a random city that was not my destination! The workers on all the transit took kept asking me for my last name I had a reserved seat on my last train and one lady was putting people in my reserved coach seat and one next to me so seat number 19 was supposed to be for me but they kept putting people in there that already had their own on seat on Amtrak!!! They put people going to Chicago and Denver in the last car of the train and people that were Irish in the last car of the train they have something against Irish people!

They discriminate they hate that ethnicity! This place is just the same you might as well call them the Greyhound bus even though they are the Amtrak the workers wear the same uniform and just look like bus drivers!!! You can only be one skin color you can only be African American or black! Otherwise they hate and they will kick you off the train and before your destination when you haven't said anything and you are actually a shy person who doesn't talk to anybody on trains with random people you don't know!!!

Also they tried to force you to accept a random bag they put next to your bags on the shelves above your seat that isn't yours and have police try to force you to take it as well because they want to smuggle with drugs from one state to the next and have you distribute it against your will!!!

Don't even go into an Amtrak station they treat people with disabilities like animals!

I saw the way they were treating this disabled woman who could barely walk!! They were just screaming and yelling at her Non-Stop!

I was kicked off of the train before my destination in the middle of Utah when my destination was Colorado, because of my skin color and my ethnicity! They hate people who are not African-American and don't have the darkest skin they are very racist and they don't want to admit it because to them it's very sensitive and how could they do anything wrong to anybody else!

They have retaliated against me for filing several complaints online with Amtrak and also two police reports with salt Lake City and Provo Utah both places they tried to kick me off it weren't successful until Provo! Problem was I needed to go to Denver cuz that's where I paid for my ticket that's where I was going to stay with a friend that was helping me out I used all my money to buy that ticket too I was in between work and had nowhere else to go on that was stranded in a random city that was not my destination! The workers on all the transit took kept asking me for my last name I had a reserved seat on my last train and one lady was putting people in my reserved coach seat and one next to me so seat number 19 was supposed to be for me but they kept putting people in there that already had their own on seat on Amtrak!!! They put people going to Chicago and Denver in the last car of the train and people that were Irish in the last car of the train they have something against Irish people!

They discriminate they hate that ethnicity! This place is just the same you might as well call them the Greyhound bus even though they are the Amtrak the workers wear the same uniform and just look like bus drivers!!!

You can only be one skin color you can only be African American or black! Otherwise they hate and they will kick you off the train and before your destination when you haven't said anything and you are actually a shy person who doesn't talk to anybody on trains with random people you don't know!!!
>Also they tried to force you to accept a random bag they put next to your bags on the shelves above your seat that isn't yours and have police try to force you to take it as well because they want to smuggle with drugs from one state to the next and have you distribute it against your will!!!
Don't even go into an Amtrak station they treat people with disabilities like animals!

You don't have Wi-Fi you lied and said you do there's no hot spots people need that for work shame on you guys for charging as much money as you do on those roommates it's not big enough for two people that second bookshelf you call a bed is absolutely ridiculous especially if you have any type of back or leg problems you can't even attempt to climb up the side of the wall to get to that second bed the bathrooms are disgusting look like they haven't been cleaned in years you guys are thieves and liars but I'm sure you already know that that's what you guys walk around acting like customers don't exist cuz you could care less

Trying to see who can I talk to about today? Incident on the train is the second time that I had to lose what I had to be doing because of the train and I feel y'all should give us half off the next price or something I was just calling to see what can yall do about that I just dont think its fair to us well as for me Im speaking on my behalf the other people mite not care or maybe thaws didnt really had nothing going on but when I ride the train from Orlando to Hollywood or to Miami Im on business call Im a care giver and all most lose my job the last time and now it happen again and the reason why I ride Amtrax is be cause the employee are wonderful all of the staff and I have more space And I wouldnt give up riding with you guys ever so waiting for a response from you guys.

I purchased a business class train ticket from WAS to BAL on 06/30/2024 (Reservation Number: 26973F; Northeast Regional 66). The train was supposed to depart from WAS at 10 pm and arrive at BAL at 10:49 pm.

However, the train was delayed until 10:48 pm. I tried to cancel the reservation, but the website was experiencing technical difficulties, and it was too late to reach someone in Customer Relations at 10 pm. Since 10 pm on 06/30/2024, I have been trying to contact Customer Relations for a refund. Kevin McClafferty responded to my email by offering me 250 reward points (907141****) for a future Amtrak trip inconvenience.

Amtrak has the absolute worst customer service. It is nearly impossible to reach Customer Relations on the phone. It appears that having a monopoly on train travel allows you to disregard customers.

I want my $51 refunded! I am disappointed with Amtrak!

I needed to book nine tickets on an Amtrak train from Memphis to New Orleans. Online booking only allows a maximum of eight passengers.

So, I had to phone Amtrak from the UK. Getting through was a nightmare with numerous adverts while held in a 15-minute queue. The operator was helpful, but I had to spell out each of our names and provide dates of birth. The system wouldn't accept my mobile number - I don't know why.

Fortunately, my credit card payment was processed, but the whole transaction took 45 minutes. Why is there a limit of eight people on an online booking?

When I tried to split the booking yesterday, it wouldn't accept my credit card due to a problem and requested I try again later, but wouldn't store any of the details I had input. Amtrak needs to greatly improve.

We are from the UK and travelled on the Empire Builder train from Chicago to Seattle 23-26 July 2024. We were running slow on the first full day as the heat was buckling the rails.

Then one engine developed a fault overnight, and it took nearly three hours at Spokane to replace it. Once finally resuming our journey an engine broke down again but the crew managed to repair it an hour later. We would now be six hours late arriving into Seattle. Shortly after a stop at a major station we halted as the crew's shift had ended.

Another crew was being sent out - by freight train which would take a further two hours as there was no vehicle access to our location!!I Why could this change not have been done in the station just passed?? We would now be nine hours late into Seattle.

Unfortunately just before Everett the train was involved in a fatal collision with a trespasser, needing a coroner and other officials to attend.

This was a terrible incident, and I was sorry for the crew and deceased, but it would not have happened if the crew change and repairs had been organised properly.

We were left without any food, hot drinks or blankets from 2.00pm till we finally arrived at Seattle at 2.00am, 15 hours late!! No-one checked to see if we were ok even once during that time.

We will never travel on Amtrak again.