Amtrak
Amtrak Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has a 2.1 star rating from 207 reviews, with 34% likely to recommend and a 70% unfavorable distribution. Consumers report many customer complaints and frequently request refunds for delays, cancellations, booking failures, accessibility and cleanliness issues despite a high price level.
Key Takeaways for Future Customers
- Expect booking friction; phone and chat often unresponsive.
- Prepare for possible delays, cancellations and refund requests.
- Some staff are helpful; weigh value against reported service and price.
Negative Feedback / Risk Areas
- Widespread poor customer service and long hold times.
- Frequent late trains, cancellations and messy equipment.
- Problems with refunds, exchanges, ticket confirmation and payment processing.
- Accessibility and discrimination complaints reported.
Positive Feedback
Reviewers note employees who go the extra mile, occasional responsive agents, comfortable seats on some routes and a broad number of destinations valued by travelers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amtrak has a 2.1 star rating from 207 reviews, with 34% likely to recommend and a 70% unfavorable distribution. Consumers report many customer complaints and frequently request refunds for delays, cancellations, booking failures, accessibility and cleanliness issues despite a high price level.
Key Takeaways for Future Customers
- Expect booking friction; phone and chat often unresponsive.
- Prepare for possible delays, cancellations and refund requests.
- Some staff are helpful; weigh value against reported service and price.
Negative Feedback / Risk Areas
- Widespread poor customer service and long hold times.
- Frequent late trains, cancellations and messy equipment.
- Problems with refunds, exchanges, ticket confirmation and payment processing.
- Accessibility and discrimination complaints reported.
Positive Feedback
Reviewers note employees who go the extra mile, occasional responsive agents, comfortable seats on some routes and a broad number of destinations valued by travelers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change reservation
No one picked up the call and I need to change my reservation. How can I do this? Please help me soon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to buy a ticket from Sanford Florida to Dover New Hampshire.
- - Wants to buy a ticket from Florida to New Hampshire.
- - Is having difficulty and requests assistance.
- - Contact info provided: phone and email.
I would like to buy a ticket to get from Florida to New Hampshire. I am having difficulty accomplishing that.
I would like some assistance in doing that.
My phone number is 207509****. Email is pweeks723@***.com Im not pissed yet.
User's recommendation: I don’t have one
New York, New York
I’m ordering tickets
The woman told me my card was declined . I have used it all day!
Then I was cut off after almost completing the reservation! I lost contact with with Amtrack.
Philadelphia, Pennsylvania
Place an order for 2 tickets
- - No one responded.
- - Only chat options were offered; I waited.
- - I had to provide ticket details, name, phone, email, and address.
No one responded. Only offered CHAT options which I tried for too many minutes and got nowhere other than providing what tickets I needed followed by providing my name, phone # and then my email and then my address and then whenever I asked to speak to an agent there was no response. Wasted time!
Preferred solution: Tickets from San Diego to San Juan Capatrano CA
User's recommendation: Talk to an agent if you can.
Philadelphia, Pennsylvania
Unable to get confirmation of an order placed 6 times! Am unable to talk to anyone, other than a false representative calling from 866/305-****
Could not purchase tickets from San Diego to San Juan Capistrano.HELP!
Five times I have placed an order for 2 tickets from San Diego to San Juan Capistrano and never receive a confirmation. Is 866/305-**** an Amtrak number?
- I never had a problem before this
Preferred solution: Place a ticket or AND receive confirmation of the order
User's recommendation: Difficult to order on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bensalem, Pennsylvania
Customer service
- - The Amtrak app is not accessible on iPhone with VoiceOver for visually impaired users.
- - I submitted a rectification request and have not heard back.
The Amtrak application for people who are visually impaired/blind using an iPhone with voiceover is not accessible. It is the hope that this is rectified to make easy navigation for such users to actually utilize the system. I put a request for this to be rectified and have yet to hear anything back
Chesapeake Beach, Maryland
Poor Equipment
- - The Next Generation Acela seating differs.
- - Some seats face backward and don't recline.
- - Cafe car has no seats; eating tables are standing.
"Next Generation" Acela is absolutely AWFUL!
I was booked on a trip and was later told that it was a New Acela train.
Amtrak must not have known that the seating would be different since I was told to sit in a seat that did not exist.
I figured I would just sit in the cafe car, but the new trains do not have any seats there. not one!
the eating tables are for standing only!
I was finally told that there was a seat available to me, but it was facing opposite from the way the train was going. Half of the seats are backwards. What lunatic thought of this?
The seats do not recline. the bottom cushion scoots forward.
They are not comfortable especially for the elderly going any kind of distance. My trip to Philly was the worst experience Ive ever had!stay away from the New
User's recommendation: Stay away from the new Acela!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice change!!
- - Pop-up showed price was $100 higher than quoted.
- - Finished the transaction; may rethink booking with Amtrak.
I was in the middle of keying in my credit card information to purchase tickets when a pop-up came and notified me that the price was now $100 more than they had quoted me! For goodness' sake, that is the most absurd and underhanded vendor procedure I have ever heard!
The transaction was in progress, and they made a significant change! Honestly, I was concerned this was some type of scam and was worried about finishing the transaction...but I did, much to my chagrin! Awful way to treat a customer!
I will think twice in the future before booking with Amtrak!
Nancy Lia
- Poor website
- Very difficult to book online
Preferred solution: Price reduction
"AMTRAK!" ITS HASSLE FREE, FAST. AND LETS YOU REALLY SEE AMERICA
- - The experience was great.
- - The reviewer sought Amtrak travel information for a USA vacation; the representative knew her stuff.
MY EXPERIENCE WAS GREAT. TO REPEAT, I WAS NOT "PISSED OFF" (YOUR "COPY" DIDN'T APPLY).
I SIMPLY WAS SEEKING INFORMATION ABOUT TRAVELING AMTRAK ON A VACATION ALL OVER THE USA. AND YOUR CUSTOMER SERVICE REPRESENTATIVE "KNEW HER STUFF."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy “PissedConsumer.com?” I didn’t think to look at it at first when I was trying to communicate with Amtrak.
I had repeated difficulty trying to get schedules and book tickets online. The phone call worked fine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation 5525AC
We were disconnected on the phone call and I suggest you call me back at: (302) 430-****.
Thank you,
Chuck Ward
Preferred solution: Upgrade
User's recommendation: Call me back. 302-430-****
Horrible management
Horrible agents gang up on people and customer relations is a big Joke Amtrak sucks trainsare old and dirty
User's recommendation: Run trains are dirty
Pembroke, North Carolina
June 24th trip no AC
- - Flight BWI to Florence had no A/C.
- - A/C was out and a reschedule should have been offered, as elderly travelers included a heart patient.
From Bwi in Md. to Florence S.C.
no Ac.
They knew when we got on the AC was out..we should have been given a choice to reschedule.
There were three of us ages 78,75,and 74. One was a heart patient with high blood pressure.
I had to keep putting wet paper towels on my neck.
. It was a horrible experience.
User's recommendation: Give us a choice to reschedule especially the elderly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelays are the Amtrak norm
- - Lakeland, FL to Delray Beach, FL; 3.5 hours normally.
- - This trip had a 4-hour delay.
- - Round-trip was $73.80; cleaning about 3/10.
Funny, haven't been on an Amtrak train since 1977-78... They were delayed then and the same now...
Nothing has changed with Amtrak except prices 
Traveling from Lakeland, FL to Delray Beach, FL... A 3.5 hour normal ride
The train was delayed by 4 hours for this short trip...
Once the train a oidleft the station it rode fast and furious...fairly comfortable...
Train was maybe a 3 on cleaning from a scale of 1-10...
Price of $73.80 round-trip was somewhat reasonable...
If you can avoid taking Amtrak...do so... If not...good luck.
- Cheap price
- Too many to list
User's recommendation: Avoid Amtrak
Fresno, California
Singled out prejudice
- - White conductor helped locate a solo seat.
- - 2 hrs in, a black conductor demanded my seat for two.
- - There was no solo seat; I felt targeted due to color.
Got on train and asked white conductor where I could find a seat to sit by myself for duration of my ride. 2 hrs into my ride black conductor comes up to me and demanded my seat for 2 people to sit next to each other. 1 had some kinda of disability. Several other seating options available. But just demanded my seat in the middle of my trip, after I was all set up for the 4 hr trip.
Walked whole train front to back and found no seating to myself...don't like strangers, hence the very back seat at the end of the train...by myself to sleep.
When I traveled the whole Train... was asked to sit down by black conductor, found 1 [ other than white ] person sitting where I was and bag in seat next to her.
Think I was picked out because of my color and convenience.
Conductor acted like he had something to prove.
" *** even threatened to throw me off train.
Wish I had video... but that o ly happens on the set up you tubers.
Good luck
Reverse racism is real.
San Diego, California
Bad Customer service Horrible experience
- - LA to SD route now uses 2 trains and 1 bus.
- - Ticket error couldn't be fixed by rude customer service; a new ticket was required and I'll drive.
I usually take 1 train from Los Angeles to San Diego. Recently they started doing service on the tracks causing the route to be 2 trains and 1 bus to get from Los Angeles to San Diego.
I made a small error when purchasing my ticket that the conductor said i could fix by calling the customer service number and changing my reservation. This was the last train for the night and I had no option but to take the train the following day. When I called the following day to change my reservation they said there was nothing they can do I needed to purchase another ticket.
As i was trying to explain to the customer service rep what the conductor said she was rude with an attitude and was just not helpful to the point were she was trying to frustrate me to give up and hang up. Honestly Ive had a few bad experiences with Amtrak and always tell myself I wont take Amtrak I rather just drive from Los Angeles to San Diego now.
User's recommendation: If it’s a short trip drive there. Amtrak will change your route in a heartbeat if they have to
Say the conductor told you there was nothing you could do, what would have changed and been different? It’s not like you had two choices and made a decision based on what he said. You still were needing to take the trip with a different ticket the next day.
About
,
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 17 out of 156 in Trains category
USA
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The company has a policy in place for reserving accessible spaces for those with disabilities or mobility issues. The steps for doing so are on their website.
Barring you following those steps, it sounds like you need to purchase a second ticket (for an empty seat) or find another travel option. There is no such thing as reverse r@ cism. Regardless, you did not experience r@ cism. You experienced a situation where an entitled individual (you) did not take advantage of reserving accessible accommodations or simply threw a fit when trying to use seating you did not pay for.
You did not get your way and decided skin color was the cause.
It was not. You failed yourself.
You don't own the train car. If you can't handle being around others, next time walk.