Review about Amtrak Train Service from New York, New York

Woke up at 5:30am to be at train station at 6:30am for 7am ride from pen station to Boston.Arrived and found out ride was delay an hour.

At 7:45 train was delayed to 8:30am!No sorry, no compensation for 1.5 hours delay!

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Exchange, Refund and Cancellation Policy
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Reason of review:
Bad quality
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Amtrak Train Service
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review #808693

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Aug 04 #1194493 Cambridge, Massachusetts

Sounds like a delay one might have at the airport too. They will be lenient on changes if late. I have only gotten credit for future trips if the Acela was a few hours late. And they consider customer Amtrak travel history and by extension potential for future travel when considering compensation.

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Jun 07 #1169789

Of course there is no compensation for a delay - they don't guarantee times of arrival or departure. Stop being so entitled.

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Mar 21 #1131466

They don't owe you any compensation for being delayed, somethings things like that happen. It's called life.

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