State: New Mexico Clear all filters (3 of 442 reviews match)
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My most recent horrendous experience was on Oct 23, 2015. I had got on the train in Chicago the previous day. The morning of the 23rd we were advised that there had been a freight car derailment near Gallup NM and we would be taking a bus from Albuquerque into Gallup...
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Company wrote 0 private or public responses to the review from Nov 12, 2015.
1.6
I didn't like
  • No help for disabled persons
  • Delays
  • Being bused from one place to another
#733491
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I recently came to experience the worst customer service I have ever dealt with, or been witness to upon taking Amtrak on an excursion from Albuquerque to San Diego. It had been a number of years since I had taken the train and my past experience with Amtrak service...
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Company wrote 0 private or public responses to the review from Jun 29, 2010.
Anonymous
Another amtrak employee

Humm, sounds like the first \'employee\' spelled it out pretty much as it is! We have a saying here when a customer voices a concern or complaint \"Sorry about your luck\". A...

Anonymous
Amtrak Employee

Aaah, you are now a victim of Amtrak\'s latest hiring model. No care is given to the qualifications, or attitude of the persective candidate, only as to how they will fit into...

#187675
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In October of 2007, my wife and I (65 years old) began a two thousand dollar Amtrak trip in a standard roomette. We were soon subjected to stultifying high temperatures and a lack of ventilation in our 6 and-a-half by 3 and-a-half foot compartment. The unsmiling,...
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Company wrote 0 public responses to the review from Sep 22, 2008.
Anonymous
joel

I rode amtrak from virginia to florida, and from 9:00 pm to 4:00 am I have no memory as if someone slipped me something. At 4:00 am in Savannah, GA I had a Sheriff and two dep...

Anonymous
laura

I have just had one of my most unpleased travel experiences and I have traveled all over the world. I always thought a wonderful way to see the country would be from an Amtra...

#136455
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