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I bought my daughter a ticket from Boston to NYC Penn Station in late Nov 2017, one month before she was to take the train. I spent $140 for a one-way ticket on the Acela Express. She is 22 yrs old, and had to arrive early at her job in Manhattan on 12/27/17. When she...
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Company wrote 0 private or public responses to the review from Dec 27, 2017.
1.0
#1156434
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I just had an Amtrak customer service agent tell me that if I want to travel between New York and DC with a suitcase, I need to find another mode of travel because they do not have ANYWHERE to stow a suitcase onboard a train. How ridiculous! Am I supposed to fly rather...
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Company wrote 0 public responses to the review from Mar 30, 2016.
Anonymous
Anonymous

You can take a carry on size suitcase on any Amtrak train. And the carry-on size is much larger than aircraft, enough for 1-2 weeks worth of clothes.There are overhead compart...

2.7
#819796
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Amtrak Train Service Review

So I've been on the train for 3 hours I needed a break I got off at the stop and the conductor starts screaming at me. Get on now or your not getting back on. I feel completely disrespected and the tone he has when speaking to other passengers is also inappropriate.
Company wrote 0 public responses to the review from Oct 01, 2015.
West Stockbridge, Massachusetts
#709179
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Just a friendly reminder that no one should ever use Amtrak again. Their website will purchase authorize a ton of money out of your account, leaving you with holds on funds over $1000 for a $269.50 ticket (since they attempt a purchase authorization each time you hit...
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Company wrote 0 public responses to the review from Jun 27, 2014.
Anonymous
Anonymous

You are a web developer and don't know how to use a phone App to purchase train tickets?

Anonymous
Cali

If you honestly knew how the debit card system works then you would know the authorization is not done by Amtrak but rather buy you bank. Amtrak does not have the ability to d...

#503404
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I'll keep this as brief and to the point as I can. So I bought a monthly pass for an Amtrak line from Providence to Boston round trip for a new job. This pass was advertised as giving me unlimited rides for the calendar month. I bought it on the website for $378. One...
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Company wrote 0 public responses to the review from Jun 20, 2013.
Anonymous
Anonymous

You loose a pass that is paper or loose any passion any company you can't expect them to give another.

Anonymous
Dont lose the ticket

If you could print out multiple copies, multiple people could use the same pass, which isn't particularly good for amtrak.

#421538
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Amtrak conductors act like they are the Russian police. I was repeatedly harassed during my trip, told I couldn't sleep, wasn't helped with luggage, was told to put my luggage where it was leaking all over, and was treated with cold verbal abuse. For this I paid! One...
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Company wrote 0 public responses to the review from Aug 17, 2011.
#256020
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Several times a year, I would like to travel on Amtrak from Boston to New York City.....I understand that prices are lowest when booking a month in advance....roughly $46 each way. But the closer one gets to travelling, say a week before, this same ticket goes to $95...
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Company wrote 0 public responses to the review from Mar 16, 2011.
Anonymous
Ishmael

I too find Amtrak\'s ticket buying schemes confusing. However, fares between Boston and New York vary depending on the popularity of the particular train. If you look you c...

Anonymous
Fired from amtrak for reportin

unfortunately, you RARELY see an empty train in or out of Boston/nyc, most people who take the train take it to commute and will buy 10 anytime tickets, others just dont reali...

#227120
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On March 3rd 12:56pm EST, I booked tickets online for a trip with Amtrak. I realized I made an error in the dates and on March 3rd 2:39pm EST (1 hr and 43 minutes later), I called to have those dates changed. New dates resulted in a new price (lower). I was told by the...
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Company wrote 0 private or public responses to the review from Mar 08, 2011.
Anonymous
Fired from amtrak for reportin

They never needed you to return the bad tickets, they should have canceled them over the phone and emailed you a confirmation for the new tickets, at which point you could hav...

#225699
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Amtrak is running a scam for students. We at Boston University are supposed to have a student discount for the purchase of tickets, but Amtrak's online system charges students to USE the discount and it ends up costing more than normal tickets. This system is...
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Company wrote 0 private or public responses to the review from Feb 22, 2011.
Anonymous
Amtrak employee

Once again bob has it right, I suspect he has been there, done that?

Anonymous
BadIronBob!!!

Imagine trying to negotiate in good faith, a labor contract or just contracting for service (food, drinking water, dining car meals, etc. A discount that incurs additional fe...

#223047
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