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Amtrak Website Sucks

1.0
Details
Been trying for an hour to buy tickets on there website. Have gotten no where. Been trying to get tickets from Providence to Washington. Looks like I’ll be driving.
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Review
#1438360 Review #1438360 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I bought my daughter a ticket from Boston to NYC Penn Station in late Nov 2017, one month before she was to take the train. I spent $140 for a one-way ticket on the Acela Express. She is 22 yrs old, and had to arrive early at her job in Manhattan on 12/27/17. When she...
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Review
#1156434 Review #1156434 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Price reduction
Tags
  • Arriving Train Was Not Announced
2.7
Details
I just had an Amtrak customer service agent tell me that if I want to travel between New York and DC with a suitcase, I need to find another mode of travel because they do not have ANYWHERE to stow a suitcase onboard a train. How ridiculous! Am I supposed to fly rather...
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1 comment
Anonymous
#1194492

You can take a carry on size suitcase on any Amtrak train. And the carry-on size is much larger than aircraft, enough for 1-2 weeks worth of clothes.

There are overhead compartments and small storage areas, both far larger than aircraft.

Yes there is a hopefully shrinking cohort of customer facing staff that feel very entitled and are even negative about people upgrading to business class.

Review
#819796 Review #819796 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amtrak Train Service Review

So I've been on the train for 3 hours I needed a break I got off at the stop and the conductor starts screaming at me. Get on now or your not getting back on. I feel completely disrespected and the tone he has when speaking to other passengers is also inappropriate.
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Review
#709179 Review #709179 is a subjective opinion of poster.
Reason of review
Poor customer service
Just a friendly reminder that no one should ever use Amtrak again. Their website will purchase authorize a ton of money out of your account, leaving you with holds on funds over $1000 for a $269.50 ticket (since they attempt a purchase authorization each time you hit...
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2 comments
Anonymous
#1048720

You are a web developer and don't know how to use a phone App to purchase train tickets?

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Review
#503404 Review #503404 is a subjective opinion of poster.
Loss
$1000
Tags
  • fail
I'll keep this as brief and to the point as I can. So I bought a monthly pass for an Amtrak line from Providence to Boston round trip for a new job. This pass was advertised as giving me unlimited rides for the calendar month. I bought it on the website for $378. One...
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4 comments
Anonymous
#741078

You loose a pass that is paper or loose any passion any company you can't expect them to give another.

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Review
#421538 Review #421538 is a subjective opinion of poster.

Amtrak conductors s**k

Amtrak conductors act like they are the Russian police. I was repeatedly harassed during my trip, told I couldn't sleep, wasn't helped with luggage, was told to put my luggage where it was leaking all over, and was treated with cold verbal abuse. For this I paid! One fellow was particularly bad, but not one of the conductors would look you in the eye or offer assistance. I spent my entire trip blogging about the *** I was getting!! There is no reason for these people to have such an ugly attitude. This was like the old KGB. I will Never use Amtrak again. It was freaky.
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Review
#256020 Review #256020 is a subjective opinion of poster.

Amtrak in Boston, Massachusetts - PRICING SCHEDULE IS TOO HIGH..CAN'T RIDE

Several times a year, I would like to travel on Amtrak from Boston to New York City.....I understand that prices are lowest when booking a month in advance....roughly $46 each way. But the closer one gets to travelling, say a week before, this same ticket goes to $95 each way.....Most people including myself do not plan specific dates way ahead....more like 5-7 days ahead......So as a result, I end up taking the bus, for $18-24 each way... I wonder how many empty seats Amtrak has because of this.....They do not run it as a business. It's not like an Airline, because there are alternatives-- busses and driving in one's car......I think if Amtrak were a privately run company, they would do things differently....And they would actually show a profit......If only they would hold prices down for ticket buyers who buy with a week to go before riding, they would sell a lot more seats!
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2 comments
Anonymous
#330564

I too find Amtrak's ticket buying schemes confusing. However, fares between Boston and New York vary depending on the popularity of the particular train.

If you look you can find less expensive trains but none are as cheap at the buses on this route. Of course on Amtrak you can be sure you will not be killed on the trip, something that happens too often with today's buses.

If you like standing on the train you will want to return to the old days of private companies.

I well remember having to stand from Providence to New Haven. Amtrak has its faults but it is many times better than rail travel before Amtrak came to town.

Anonymous
#296766

unfortunately, you RARELY see an empty train in or out of Boston/nyc, most people who take the train take it to commute and will buy 10 anytime tickets, others just dont realize there are other options, some just dont care, they feel that amtrak is the simplest, and therefor best, choice :sigh

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Review
#227120 Review #227120 is a subjective opinion of poster.
On March 3rd 12:56pm EST, I booked tickets online for a trip with Amtrak. I realized I made an error in the dates and on March 3rd 2:39pm EST (1 hr and 43 minutes later), I called to have those dates changed. New dates resulted in a new price (lower). I was told by the...
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1 comment
Anonymous
#296770

They never needed you to return the bad tickets, they should have canceled them over the phone and emailed you a confirmation for the new tickets, at which point you could have printed them off in your own home. As a former employee who knew her job was to the customers, not the company, I'm sorry that people have to put up with this horrid lack of customer service skills.

I know I had to find loopholes all the time to give people back money they didnt know theyd spent! for example, one poor fellow in nyc had ordered a ticket to newark deleware, the woman sold him a ticket to newark nj instead(first class alcea, for one stop!), then refused to fix it!

I happened to be there and took him directed to the service office, they refunded the ticket, and comped him an acela ticket for his troubles! thats the kind of treatment our passenger should get, not a 'whatever, not my problem'

Review
#225699 Review #225699 is a subjective opinion of poster.

Contact Amtrak Customer Service

Mailing Address:
Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA
Phone:
(800) 872-7245
All Amtrak Contacts

Amtrak Scam for student discounts that students should have

Amtrak is running a scam for students. We at Boston University are supposed to have a student discount for the purchase of tickets, but Amtrak's online system charges students to USE the discount and it ends up costing more than normal tickets. This system is dishonest and doesn't help for us who are students in need of discounts. After discussing with Amtrak, they decided not to offer me a true discount and told me of their policy that discounts may incur extra fees. I don't see how a discount can qualify as a discount if it really is an upcharge!
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2 comments
Anonymous
#276548

Once again bob has it right, I suspect he has been there, done that?

Anonymous
#256723

Imagine trying to negotiate in good faith, a labor contract or just contracting for service (food, drinking water, dining car meals, etc. A discount that incurs additional fees ending up costing more than a straight ticket purchase. A CLASSSIC..if an Amtrak employee says they don't deal with this mentality or lack of, on a daily baisis, then they are either blind, ***, mentally impaired a habitual stranger to the truth...in short, a perfect candidate for a high level/responsible management position.

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Review
#223047 Review #223047 is a subjective opinion of poster.
Loss
$102