I bought my daughter a ticket from Boston to NYC Penn Station in late Nov 2017, one month before she was to take the train. I spent $140 for a one-way ticket on the Acela Express. She is 22 yrs old, and had to arrive early at her job in Manhattan on 12/27/17. When she...Read more
I just had an Amtrak customer service agent tell me that if I want to travel between New York and DC with a suitcase, I need to find another mode of travel because they do not have ANYWHERE to stow a suitcase onboard a train. How ridiculous! Am I supposed to fly rather...Read more
Amtrak Train Service Review
So I've been on the train for 3 hours I needed a break I got off at the stop and the conductor starts screaming at me. Get on now or your not getting back on. I feel completely disrespected and the tone he has when speaking to other passengers is also inappropriate.
West Stockbridge, Massachusetts
Just a friendly reminder that no one should ever use Amtrak again. Their website will purchase authorize a ton of money out of your account, leaving you with holds on funds over $1000 for a $269.50 ticket (since they attempt a purchase authorization each time you hit...Read more
I'll keep this as brief and to the point as I can. So I bought a monthly pass for an Amtrak line from Providence to Boston round trip for a new job. This pass was advertised as giving me unlimited rides for the calendar month. I bought it on the website for $378. One...Read more
Amtrak conductors act like they are the Russian police. I was repeatedly harassed during my trip, told I couldn't sleep, wasn't helped with luggage, was told to put my luggage where it was leaking all over, and was treated with cold verbal abuse. For this I paid! One...Read more
Several times a year, I would like to travel on Amtrak from Boston to New York City.....I understand that prices are lowest when booking a month in advance....roughly $46 each way. But the closer one gets to travelling, say a week before, this same ticket goes to $95...Read more
On March 3rd 12:56pm EST, I booked tickets online for a trip with Amtrak. I realized I made an error in the dates and on March 3rd 2:39pm EST (1 hr and 43 minutes later), I called to have those dates changed. New dates resulted in a new price (lower). I was told by the...Read more
Amtrak is running a scam for students. We at Boston University are supposed to have a student discount for the purchase of tickets, but Amtrak's online system charges students to USE the discount and it ends up costing more than normal tickets. This system is...Read more
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