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Amtrak in Bowie, Maryland - Sunday Experience

2.9
Details
My sister and I are both older. We boarded and Acela Train in Washington DC at one o clock and went to New York. After reading comments like these on this website and others, we were both a bit hesitant. Still Amtrak is the most convenient from city to city, and off we went. The Conductor greeted us cheerfully, recognized that I needed help during the trip, even getting food for us from the club car. When the train got to New York, he made sure a porter helped us from the train to the taxi stand. With all of the negative comments about the staff, I think it's worthwhile to praise those who really deserve it. He deserves it and then some. Bless you sir, Bless you.
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Review
#1459036 Review #1459036 is a subjective opinion of poster.
Pros
  • Employees that go the extra mile
Reason of review
Good customer service
As I wait for an incoming train at the Parkesburg station I am so embarrassed at the condition for this stop. It’s falling apart, overhead structure are ready to fall down, uneven surfaces to walk on . It’s horrible. Amtrak you should go to Norway and take lessons from...
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1 comment
Anonymous
#1593651

You would think that with all the money they charge for tickets that they would have a decent station. At least Greyhound has a decent building to wait in that is structurally sound. But I guess that the gross stations are about what you can expect to get from something run by the government.

Review
#1393378 Review #1393378 is a subjective opinion of poster.
On a trip from Atlanta to Baltimore in first class, the attendant, C. Mitchell, (a man) placed my small suitcase in the overhead luggage rack. (On the Crescent, this meant standing on the toilet.) In the morning, he refused to get it down and told me to get it myself. ...
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Review
#948092 Review #948092 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
Yikes! If you are a regular traveler and looking for an alternate to air travel (as i WAS)...this is not it. Sure, you get more leg room...but you also get horrible interaction with conductor staff (specifically train 97, absolutely horrible customer service...
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Review
#774763 Review #774763 is a subjective opinion of poster.
Reason of review
Poor customer service

Amtrak in Oakland, Maryland - On The Wrong Track

2.9
Details
I recently embarked upon another Amtrak "loop". Cumberland roundtrip, departing on the Capital LTD to Chicago, the Cardinal to Alexandria and the Capital Ltd back to Cumberland. I have to save up for these trips and always travel in a sleeper for the overnight leg of the journey. It is how I spend my only vacation time each year. The decline in amenities and service from the trip last year-Capital Ltd/Crescent/City of New Orleans/ Capital Ltd is beyond belief. I was planning a western loop next year-Capital Ltd/California Zephyr/Coast Starlight/Empire Builder/ Capital Ltd. That is $4000.00 that is now going to be spent elsewhere. The Cardinal is one of the most expensive single routes on the Amtrak schedule. Hence it should be one of the best. Not so. $700.00 for a bedroom(1 night), for this???? The Café Car served hot meals. One server for 24 people per seating. Not only was he the server, but he had to prepare (microwave) the meals as well. $25.00 for a nuked entrée??? Granted, meals are include for sleeping car passengers, but still??? Needless to say there was no customer satisfaction. That was not due to the young man, as he was quite obviously doing his level best in an untenable situation. Bring back the Dining Car with an adequate staff and decent meals. The food and staffing on the Capital Ltd was no better What do the mental midgets in charge think people travel long distance on Amtrak for? The baby boomers are a huge target market with the time and money to indulge their nostalgia for a bygone era that Amtrak once provided. Now they charge five star prices for negative one star experience. The amenities in the sleepers have gone from adequate hotel style to a basic interstate rest stop variety. On both the Capital Ltd and the Cardinal I was told that water for sleeping car passengers is now rationed. Unbelievable!! I had to intended to continue to work on my bucket list of doing all of the Amtrak loops. I have now decided to savor my memories of the way it was and spend my money more intelligently in future.
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1 comment
Anonymous
#1050035

The problem is not Amtrak, it is the congressional cuts in funding. While subsidies for airlines and highways soar, those for Amtrak continually diminish. More people are travelling Amtrak than ever before, but the war on trains by certain members of Congress has resulted in less support than ever.

Review
#714127 Review #714127 is a subjective opinion of poster.
Pros
  • Train staff
Cons
  • Decline in quality
Reason of review
Bad quality
Preferred solution
Reinstate the standards that made Amtrak a destination.
2.3
Details
I have been a strong proponent of Amtrak's long distance trains, and have taken advantage of the Silver Service to FL many times. I always associated the experience of taking the train as a mix between last generation charm and class with the additional benefit of a...
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2 comments
Anonymous
#1086717

It's really sad. Wasn't this line named "Silver Service" to refer to the silverware during the dining service? You'd think someone at Amtrak corporate might have thought to choose a different line to downgrade and eliminate dining cars....

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Review
#693183 Review #693183 is a subjective opinion of poster.
Pros
  • Employees that go the extra mile
Reason of review
Poor customer service
Tags
  • Silver Service Not So Silver

Amtrak - Train Tickets Review from Capitol Heights, Maryland

1.0
Details
Today ‪#‎amtrak‬ refused to let a blind man on their train. They told him that he would have to pay 3x the cost just because he couldn't use a computer or phone to order his ticket. I was appalled when they started rolling away as the man and I were trying to explain the situation, when the train employee scoffed, turned away, and closed the door on us, but more than I was heartbroken because this man was going to miss his father's funeral and #amtrak didn't do anything to accommodate him. I can't even begin to understand the reason behind such apathy towards another being. A complete lack of compassion for a man who today more than most days just needed a helping hand.
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Review
#622018 Review #622018 is a subjective opinion of poster.
Reason of review
Poor customer service
I was traveling from NYC to BWI on the 165 Northeast Regional. When I got off at BWI I instantly realized that I left my carry-on luggage above my seat in the overhead compartment. I attempted to run back to the train, but it was already rolling out of the station at...
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9 comments
Anonymous
#1351207

Same experience. This just encourages thieves within Amtrak!

The people at the final train yard must be stealing all these items. Then the lost & found cover up for them - maybe even taking a cut.

They shoo us away as we ask about the items so they can project those who are stealing the items at the yard. This is so corrupt of Amtrak not to address this but their employees benefit from these "perks" or free "tips" they all get daily in the yard when they find these items on the train.

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Review
#389912 Review #389912 is a subjective opinion of poster.
Loss
$400

Amtrak in Baltimore, Maryland - Ripped off

My daughter went into Penn station after looking on the internet for pricing. She found a $32 rate for two to go from Penn station in Baltimore to Union Station in Washington DC. When she got to the station the person issuing the tickets told her they did not have any rates like that. They charged my daughter and her friend $62 instead, almost twice what the web site said. I called the customer service department, was on hold for more than an hour and then was spoken to by an agent very rude. She told me that there were no prices of that kind even when I told her I had the web site open and was looking at the price for the same train leaving on the same day of the week. She then told me there was nothing she was going to do for me and hung up on me.
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Review
#386030 Review #386030 is a subjective opinion of poster.
Loss
$30

Contact Amtrak Customer Service

Mailing Address:
Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA
Phone:
(800) 872-7245
All Amtrak Contacts

Amtrak has terrible customer service and reliability!

My daughter left Washington, DC on Amtrak on 8/11/12 and was told by Amtrak that she would arrive in Portland, Oregon on 8/14 morning. Due to major delays in Nebraska/Montana on 8/13-8/14 she will NOT ARRIVE IN PORTLAND UNTIL 8/15. To make matters worse -- she was denied breakfast near Glasgow, Montana this morning due to over-crowding of customer lines for service. THIS IS PATHETIC CUSTOMER SERVICE FROM AMTRAK, AND I WILL FOREVER LET ALL INTERESTED PARTIES KNOW ABOUT SUCH INCREDIBLE POOR SERVICE. The internet and various Social Media Websites are an excellent source for revealing the highly disgusting customer service and unreliability aspect of Amtrack --and my family and friends will all be reporting such insight for others to read and disseminate to all travelers.
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Review
#339115 Review #339115 is a subjective opinion of poster.