Dallas, Texas
Not resolved
1 comment

I bought a train ticket to leave Schenectady NY AT 1:22 p.m. and arrive at Buffalo Exchange st.

at 6.40 pm. Guess what? The train got me into Buffalo at 7:40. An HOUR LATE.

I had something very important I had to be at at 7:00 p.m. and I missed it. Wy were they late? The conductors would not tell me.

All I got from them was comments like "I'm sorry. We are doing the best we can. I will never take Amtrak again.

This is not the first time this has happened.

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Anonymous
#494460

For one thing you need to understand that trains can be late. A lot goes into a train before it leaves the yard.

It has to be deemed safe to travel on. The other day there was a train going to chicago I seen on the board at my local train station. the train was half hour late because of a bathroom being out of order.

Amtrak would rather you be late and make it to where you need to be. Than to have you and 400 other passengers take an uncomfortable unsafe ride to where you need to go.