Amtrak - I AM ABSOLUTELY APPALLED WITH YOUR AGENT, ZION.. TODAY 6.29.22 @ 3:45pm, I STARTED BY ASKING HIM, ZION, "WHY WERE THERE NO LONGER ANY PAPER SCHEDULS LOCATED IN THE STATION AT NIAGARA FALLS, NY? AS IT
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WOULD BE IMPORTANT TO SOME CUSTOMERS IN AN EMERGENCY OR EVEN FOR THE TARGETED MARKET--WHICH YOU SHOULD HAVE-WHO JUST WANT TO GET- UP-AND-GO...SOMEWHERE, ON THE FLY, JUST FOR THE EXPERIENCE, THRILL OF IT!' I WASN'T SURE IF THE MAN QAS EVEN STILL ON THE PHONE...HE SAID ABSOLUTELY NO-THING!!! AFTER, 15+ SECONDS HE SAID, "HOW CAN I HELP YOU?!
THIS, ZION PERSONAGE WAS SO DRY, LAZY IN SPEECH AND SOO 'I DON'T LIKE MY JOBISH, ANYWAYS' ATTITUDINAL, THAT I FELT LIKE I WAS TALKING TO A PERSON ON THEIR BACK DECK DRINKING A BEER THAT I HAD INTERRUPTED!!
I WAS NEVER SO STUNNED BY A CORPORATION AGENT IN MY LIFE...HE GAVE ME INFO REGUARDING TRAIN FROM N.F. TO VANCOUVER BUT DIDN'T TELL ME IT INVOLVED TAKING A BUS AS WELL...JUST WHEN WAS I TO BE INFORMED AFTER I PAID THE 2K+ROUND TRIP FAIR. HIS ENTIRE ALTITUDE WAS, OFF-PUTTING, DISTASTEFUL, RUDE AND HE KNEW NOTHING ESSENTIALLY ABOUT THE SERVICES OF THE COMPANY IN WHICH HE WAS REPRESENTING!!!
I HAVE WAY TOO MUCH TO DETAIL SO, LET ME JUST SAY YOU PEOPLE JUST LOST 10S-OF-THOUSANDS-OF-DOLLARS IN FARES...I WASN'T GOING TO BE THE ONLY PERSON TAKING THE TRIP(S) I INQUIRED ABOUT IT WOULD HAVE BEEN AN ENTIRE GROUP OF 8, AT LEAST! YOU FOLKS HAD BETTER GET RID OF THAT (ONE) CAUSE I GUARANTEE YOU, I WILL NOT BE OR HAVE NOT BEEN, THE ONLY ONE HE EXPRESSED THAT HE hates HIS JOB-TO THE EXTENT THAT HE WAS INSULTING, IGNORANT ABOUT HIS PRODUCT, AND DOWN RIGHT STUPID, PERIOD!!!
FIRE HIM...INCREASE YOUR RIDERSHIP.
KNOW THAT, I was INTERESTED IN YOUR SLEEPER CARS, TO BOOT! NOT CHEAP, I'D SAY, DESPITE HIM STATING OTHERWISE REGARDING MY INQUIRIES!
IF THE AGENT IS, ZION, HANG-UP, IMMEDIATELY!
Preferred solution: Let the company propose a solution.
Amtrak Pros: Train riding.
Amtrak Cons: Lion, Zion.
Location: Niagara Falls, New York
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