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We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM

And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.

Product or Service Mentioned: Amtrak Train Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Comfortable ride.

I didn't like: Arriving 5 hours late at lafayette station.

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May I suggest going Greyhound next time? Or Hitch-Hiking?

If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you all the way to Lafayette without stopping at every little Hick town along the way like Greyhound makes you do. Plus you would have saved yourself alot of money as well.

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