Amtrak is completely worthless. I've been trying for two days to book a one-way trip from Eugene, OR, to Bellingham, WA.
On their website, I select segment 1 (Eugene to Seattle), which it accepts. But when I select segment 2 (Seattle to Bellingham), it just returns me back to the beginning and I have to start over. It just goes in circles, endlessly.
I finally broke down and called their reservations number. I was put on hold for 5 minutes, and then a recording said there was a very high call volume, and asked if I would like a callback.
I selected "yes," and verified it had the right number to call me back. Estimated callback time was 30 minutes.
About 45 minutes later I get a call back. It's an automated message that asks if I still want to talk to an agent. I select "yes" (1), and then I get a message saying I'm number 1 in the queue and I will be connected to the next available agent.
That was followed by 30 minutes of the worst musak/static combination I've ever heard, interrupted every 2 minutes with a message saying, "We apologize for the unexpected extended delay.
Please continue to hold and you will be connected to the next available agent." Glad I didn't have a gun nearby or I might have put it to my head.
Finally gave up. Guess I'll walk. That would be less frustrating than dealing with Amtrak.
Finally gave up. Guess I'll fly.
User's recommendation: Drink heavily before interacting with Amtrak.
Location: Grants Pass, Oregon