I am still fuming even aftet 3 years. We traveled first class mon the Amtrak Zephyr.
In the dining car Ihad coffee spilled on me twice! I was told "You should have moved." My wife asked what was for desert at lunch and was told, "I don't feel like repeating it." I had steak at dinner and asked for it well done.
I was told "You'll take it the way it comes." During breakfast the next day the fruit I was served was spoiled. I was told "that is just too bad." I still ride Amtrak (I don't know why) and service in first class still is not worth what you pay for it.