The train arrived 15 minutes late to Penn Station, then stopped at DC for an engine switch. A mile from DC, the engine broke and they spent two hours fixing it.
We ended up going back to DC to pick up a new conductor, while they promised us that we would make up the time. We are now being told that our 18:00 arrival time has been delayed until 02:00. Even though the train is meant to go to Miami, we are told that we are delayed because planes are being canceled in LA. What does that even mean?
There is no communication, customer service is not helping, and the only apologies they've given is a bowl of beef stew. This is ridiculous.
Product or Service Mentioned: Amtrak Train Service.
Reason of review: Bad quality.
I didn't like: Delay, Bathrooms, All, Food, Service.