Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money
1 comment

The train arrived 15 minutes late to Penn Station, then stopped at DC for an engine switch. A mile from DC, the engine broke and they spent two hours fixing it.

We ended up going back to DC to pick up a new conductor, while they promised us that we would make up the time. We are now being told that our 18:00 arrival time has been delayed until 02:00. Even though the train is meant to go to Miami, we are told that we are delayed because planes are being canceled in LA. What does that even mean?

There is no communication, customer service is not helping, and the only apologies they've given is a bowl of beef stew. This is ridiculous.

Product or Service Mentioned: Amtrak Train Service.

Reason of review: Bad quality.

I didn't like: Delay, Bathrooms, All, Food, Service.

Company wrote 0 public responses to the review from Dec 23, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Auburndale, Florida, United States #1306689

Sounds almost likecmy. Complaint..only mu walker was misplaced..i was going south on 97 to Orlando.i hope i get my walker or im fdim am on set income.hoodluck

You May Also Like