Longboat Key, Florida
Not resolved

Took auto train on 1/27/2015 arrived in Sanford,fl

car came off the train seem find,but as we drove up the street from the train we hear a noise the faster we went the louder it got

Returned to the train station and talked to a man,we rode around parking lot he said he did not hear noise(was not. Going fast enough to hear you have to go over 20 mg to hear noise) went to Honda dealer in Sanford,Fl. They said it was the 2 front wheel bearing they also said it from the auto train the way they stabilize the car cause the damage (car only has 46,000 miles,recently service) went to another Honda dealer they said the same thing(closer to my vacation spot) Amtrak are refusing to pay for damages they are saying it is wear and tear item Honda is saying no way do wheel bearing go at 46,000 Amtrak are not being fair they are also saying that because the car came from the northeast that cause the damage.

Product or Service Mentioned: Amtrak Train Service.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

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