Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
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(800) 872-7245
Customer Service:
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(833) 883-3376Gift Card Support
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(215) 856-7924International Visitors
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(202) 906-4600Office of Inspector General
Amtrak Emails:
Amtrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amtrak Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amtrak is 8008727245. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Amtrak may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amtrak Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amtrak is 8008727245. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 65% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Amtrak may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amtrak mainly because of request for information, product/ service and return/ replace.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amtrak is foiapublicliaison@amtrak.com. 34% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
Amtrak Customer Service Reviews
Amtrak customer service is terrible. I accidentally entered my email address wrong when I was booking my e ticket.
When I called them to correct it the lady on the other line said you wrote your email address alissacrowe.vom instead of com and started laughing. When I got mad as I should have for her laughing at me she muted the phone and left me on hold and just walked away. This is after being left on hold for half an hour. It took another half an hour for me to get ahold of someone and she was also rude.
She said there was no manager on duty and she acted put out when I wanted to tell her my complaint and rudely said that I already told her when I repeated myself. Why does every agent have to be rude and angry?
4-hour delay with bogus reasons for delay. (Speed Restriction) really.
Customer service was terrible. The only one who cared about passengers was Frank.
N4 hour delay the customer service was terrible. The only one who cared about the passengers was Frank
How Good is Amtrak's Customer Service?
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “To find out email for hr dept”
- “Need to know when 147 train to Roanoke leaves Newark Penn Station today”
- “Inquiring about arrival times”
Product/ Service Question:
- “Book tickets”
- “To book a ride”
- “Unable to pay myself in work management”
Return/ Replace Question:
- “Change reservation”
- “To see if I can return before my return date witch is September 7”
- “I need a replacement rail pass I lost mines”
Refund Question:
- “Refund problems”
- “To see if I can get a refund”
- “Refund”
Activation/ Cancellation Question:
- “Need to cancel my reservation”
- “My reservation was canceled by Amtrak”
- “My train was cancelled”
Shipping and Delivery Question:
- “Where is Amtrak located in North Carolina”
- “Truck shipping”
- “Train is almost 1 hour Late”
Payments and Charges Question:
- “Fraudulent billing”
- “FrAud”
- “Charges on my bank account from Amtrak”
Staff Question:
- “I feel on train hurt myself and also had issure with dining car manager”
- “Days of service”
- “Customer service”
Website/ Application Question:
- “Website, Accessibility”
- “Application for a job”
- “Website issue”
Account Question:
- “Guest rewards not recognizing my account”
- “Make reservation and can't sign into my account”
- “To correct my account infiingormation”
Employment Question:
- “Employment”
- “Seeking job employment”
- “I lost my job and my train was delayed”
Cards Question:
- “Gift card on Facebook promotion for $9.95”
- “To see if i canpay with two different vlcards because one day enough on it”
- “Sent gift card to wrong email”
Other Question:
- “Train schedules”
- “Unsure which location to go to”
- “Tickets”
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