Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245Schedules, fares and information
Customer Service:
-
(215) 856-7924International Visitors
-
(800) 523-6590Schedules, fares and information (TTY)
Emergency/ Hotline:
-
(800) 331-0008Report suspicious activities & emergencies
Amtrak Emails:
Amtrak Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
FOIA Request: +1202-799-6934
Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak Customer Service?
Request for Information Question:
- “Ask about fares”
- “Question about reservations”
- “Inquiry for a trip with my truck from Sanford Florida White River jct VT”
Product/ Service Question:
- “Resversation not work on web page”
- “Book a ticket”
- “Make a reservation”
Activation/ Cancellation Question:
- “Trainn the silver metor was just cancelled. I had purchased ticket to Savannah Ga”
- “Cancel reservation”
- “Trip canceled”
Return/ Replace Question:
- “Change ticket”
- “Replace employee rail pass”
- “I want to change my reservation”
Refund Question:
- “I haven't received my refund. It's been over 30 days”
- “Refund”
- “A refund on my canceled trip”
Staff Question:
- “Rude”
- “Poor service no air conditioner on handicapped car”
- “To add my service dog to my ticket”
Payments and Charges Question:
- “Make payment”
- “Senior discount”
- “Billing”
Shipping and Delivery Question:
- “Where is my train”
- “Car shipping.”
- “I did not get my documents for trip on 6-7-22”
Website/ Application Question:
- “Website not working”
- “Applications”
- “I am blind and cannot use your website”
Account Question:
- “I can't log in to my account”
- “To reset my password and email”
- “I am a employee and cannot reset password for ADP”
Employment Question:
- “Employment questions”
- “Seeking job employment”
- “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
Cards Question:
- “Why is there a hold for 122 on My card”
- “Wrong card”
Other Question:
- “Cost to dallas”
- “Pricess for sacramento to nashvil”
- “Traveling”
About
Pros: Helpfulness of some employees, Getting off, Employees that go the extra mile, Train staff, Initiative of some employees
Cons: Horrible customer service, Late trains, Way too many delays, Uncomfortable, No help for disabled persons
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 8 out of 24 in Trains category
USA
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