Amtrak Contact Information

Toll-Free Number:

  • (800) 872-7245

Membership Rewards:

  • (800) 307-5000
  • (800) 872-7245

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA

Social Networks:

Summary of Amtrak Customer Service Calls

9 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
05:15 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Amtrak to Ask about:

Other:

  • “Minor riding alone”
  • “Delayed or sitting paid trains” , Review #1306613
  • “Very delayed train and want some compensation”

Amtrak Rating Stats

2.0 out of 5 stars
based on 123 reviews
See all 449 reviews reviews

Rating stats

  1. 47 reviews
  2. 43 reviews
  3. 20 reviews
  4. 8 reviews
  5. 5 reviews

Rating trend

About Amtrak

Top 5 Amtrak Products

Website, Restroom Facility

Top 5 Likes about Amtrak

Getting off, Train staff, Initiative of some employees, Helpfulness of some employees, Employees that go the extra mile

Top 5 Dislikes about Amtrak

Horrible customer service, No help for disabled persons, Late trains, Smelly and late service, Lack of help for disabled persons and attitude

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 40 out of 538 in Transport category

Edit Description

Amtrak Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Amtrak to

i
Megabus
Megabus
2342 reviews
2.1
Compare
Greyhound
Greyhound
Has verified representatives
813 reviews
1.7
Compare
Metra
Metra
386 reviews
1.7
Compare
Mta
Mta
45 reviews
1.3
Compare
BoltBus
BoltBus
133 reviews
1.8
Compare


Report

Products and Services Sold by Amtrak

Write a review
Do you have something to say about Amtrak? What happened? What can we help you with?
Submit review Don't show this popup