Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
Send Message

Customer Service:

  • (833) 883-3376
    Gift Card Support
  • (215) 856-7924
    International Visitors
  • (202) 906-4600
    Office of Inspector General
  • (800) 645-1993
    Store
  • (800) 523-6590
    TTY
  • (800) 268-7252
    Vacations
  • (978) 712-2560
    Vacations (International Inquiries)

Emergency/ Hotline:

  • (202) 906-3000
    Amtrak Corporate Hotline
  • (800) 331-0008
    Report Suspicious Activities and Emergencies

Business Customer Service:

  • (800) 390-3915
    Allianz Global Assistance
  • (888) 920-6378
    Mechanical Services

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422
    Privacy Inquiries

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests
  • (800) 835-8725
    Travel Agents Only

Technical Support:

  • (800) 525-2550
    Travel Agents Only

Amtrak Emails:

Business Customer Service
Amtrak Procurement, Permit Request
Customer Service
Gift Card Support, Government Affairs, International Agents and Tour Operators, Request Sponsorship, Store, The Northeast Corridor, Travel Industry Program Support
General Info
FOIA Public Liaison
Jobs/ Career
Legal
FOIA Requests, Privacy Inquiries, Privacy Inquiries
Media
Sales/ Reservations
Group Travel
mechanicalservices@amtrak.com
Mechanical Services
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Amtrak Customer Service?

Most Popular Number:

(800) 872-7245
Total calls: 4 682 Issues resolved: 228 Last call: Feb 22, 2024

Is Amtrak Customer Service Working 24/7?

Amtrak customer service is available 24/7. You can contact their customer service team anytime via phone, chat, or email to get assistance with your inquiries, booking or any other issues related to Amtrak services.

Where Can I Find a Phone Number for Amtrak Customer Service?

To find a phone number for Amtrak customer service, you can go to their website and click on the "Contact Us" button located on the bottom of the page. This will direct you to a page where you can find the appropriate Amtrak phone number for your specific inquiry or issue, such as reservations, customer relations, or baggage assistance.

Can I Contact Amtrak Customer Service by Chat?

To contact Amtrak Customer Service via chat go to their website and click on the "Contact Us" link located on the bottom of the page. From there, you can select "Chat with Us" to open a chat window where you can type your inquiry or issue.

PissedConsumer Club

Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

National Railroad Passenger Corporation
1 Massachusetts Ave. NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

Legal (FOIA Request): +1(202) 799-6934

Sales/Reservations (Group Travel Requests): +1(800) 872-3298


Customer Service Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market St.

Philadelphia, PA 19104-2898


Amtrak Guest Rewards

P.O. Box 14368

Philadelphia, PA 19115


RAe Niedermeier+Teichmann PartmbB

Legal For EU/EEA Users

Maximilianstr. 13

80539 Munich

Germany

Fax: +49 (0) 89 20 300 6450


Office of Inspector General

10 G St. NE, Ste 3W-300

Washington, D.C. 20002

More contact details

Fax:

+1(202) 906-3285

Amtrak Customer Service Reviews

1.9 / 5
Poor
Guest-5590703
My call
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

She was very helpful and accommodating. She has a lot of grace and patience when it comes to the customer care of service.

Read full review
Lorrie B Mrr
Want to talk to someone bout my service dog
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

My review is! great customer service had no trouble getting train ticket and looking forward to my train travel

Read full review
Demetric W
For a refund,got food poisoning

This trip on Amtrak has been very difficult.I got food poisoning on Fri Dec21,2023.Diarrhea and vomiting for hours,and also I pushed the button in 4 bathrooms to get some help cause I had thrown up in the sink and I wanted someone to clean it before somebody went in to use it.Well no one answered the help button.Talked to the conductor about a refund and why no one answered the call for help.The conductor explained that if no one is in the room to monitor the help calls then u will get no help.I told the conductor that,thats NOT exceptable

Read full review
Floyd A Khl
Terrible service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Paid over $2000.00 for trip, food included. All meals were never served hot.

Customer Service was terrible. You can tell this is a government run operation and the employees can't be fired.

Read full review

How Good is Amtrak's Customer Service?

Aldon Ohv
Aldon Ohv
Feels Satisfied | Feb 07, 2024

Okay !

Read full quote
Felicity H Wad
Felicity H Wad
Feels Neutral | Feb 01, 2024

At Vancouver, the staff provided the 1800 number but said they couldn’t assist with refunds or my request.

Read full quote
Phil Aqb
Phil Aqb
Feels Satisfied | Jan 15, 2024

All positive

Read full quote
Cashus Mli
Cashus Mli
Feels Neutral | Jan 02, 2024

It's up to the conductor to decide but should be able to help me

Read full quote
William M Vhq
William M Vhq
Feels Satisfied | Dec 30, 2023

Rhoda was very helpful arranging travel and e-mailing summary to me.
Thankyou.

Read full quote
Dayana Spe
Dayana Spe
Feels Satisfied | Dec 28, 2023

Fine . Thank you!

Read full quote

Summary of Amtrak Customer Service Calls

5.2K TOTAL
CALLS
08:30 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak?

Request for Information Question:

  • “Question about upgrade”
  • “Confirming my ticket”
  • “Question about tickets for minors”

Product/ Service Question:

  • “Can't find ticket”
  • “To book a ride”
  • “Trying to book a trip”

Return/ Replace Question:

  • “My tickets have a wrong return date back to nyc”
  • “Change ticket which is a value fare”
  • “Change reservation”

Refund Question:

  • “To see if I can get money back on my ticket back to salt lake”
  • “My bus was late and took me back to pick up spot. I have not been refunded”
  • “Refund/Cancellation”

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Cancelled train service on January 29, 2024 - had a business class ticket. Bus service was provided but requested a refund for the downgrade. The 1800 number did not go through; email was provided but there has been no response.”
  • “To cancel reservation”

Shipping and Delivery Question:

  • “Lost item”
  • “Y train was over 1 hour late and my second train was late getting e there”
  • “Where is my ticket”

Payments and Charges Question:

  • “Billing disagreement”
  • “Billing”
  • “Discount and ticket info”

Staff Question:

  • “I need to speak to customer service”
  • “Want to talk to someone bout my service dog”
  • “Train service schedule”

Website/ Application Question:

  • “Missing points and your website doesn't recognize my reservation number”
  • “Application”
  • “Website issue”

Account Question:

  • “My account has locked me out because of multiple tries. I'm trying to get in to my account to apply for a position and I need it unlocked.”
  • “I forgot my backpack in the waiting room”
  • “To reset my password”

Employment Question:

  • “I lost my job and my train was delayed”
  • “I apply for coach cleaning job and just wanted to know how long is the wait”
  • “Jobs open in”

Cards Question:

  • “To see if i canpay with two different vlcards because one day enough on it”
  • “Sent gift card to wrong email”
  • “Why is there a hold for 122 on My card”

Other Question:

  • “Cannot make reservation online”
  • “Tickets”
  • “Round trip ticket purchase”

About

Related Companies

Pacific Surfliner, Amtrak Cascades

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 12 out of 94 in Trains category

Area Served

USA

Payment Methods

VISA

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