Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245
Schedules, fares and information
Customer Service:
-
(215) 856-7924
International Visitors
-
(800) 872-7245
Schedules, fares and information
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(800) 523-6590
Schedules, fares and information (TTY)
Amtrak Emails:
Amtrak Contact Information
Amtrak Website:
Amtrak Online Chat:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
FOIA Request: +1202-799-6934
Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak Customer Service?
Request for Information Question:
- “I need to talk to a human”
- “Information on tickets and what time the train leaves out of little”
- “How much is the fair from Absecon to Philadelphia”
Product/ Service Question:
- “Book a trip”
- “Claim on damage to truck on auto train”
- “Book tickets”
Activation/ Cancellation Question:
- “I need to have my train ticket for tomorrow morning the train was cancelled”
- “Train cancelled from New York to North Carolina”
- “Cancel reservation 0941B0”
Return/ Replace Question:
- “Change reservation”
- “Change reservation return trip July 17”
- “To make a return trai discount”
Refund Question:
- “A refund on my canceled trip”
- “Refund”
- “I am on the train. I bought my ticket on the Internet… I only bought one ticket… I have two tickets and would like a refund”
Payments and Charges Question:
- “Need reimbursement information”
- “Over charged”
- “Wrong Charge on credit card”
Website/ Application Question:
- “Missed my train in part due to misinformation from Amtrak. Also am not able to log on the website and the toll free number has been busy for many days now. I couldn't get ahold of anyone and am ading for either a credit or refund.”
- “Website not working”
- “Applications”
Shipping and Delivery Question:
- “Car shipping.”
- “Did not get a seat on my trip”
- “I never received my e-ticket I have a trip today my name is Johnny Green from Jacksonville North Carolina to New York”
Staff Question:
- “Customer service”
Employment Question:
- “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
- “To see if any job positions open,I'm very interesting working with the company”
Other Question:
- “Late train”
- “I want timetable to Champaign to chicago”
- “Fares”
About
Train Service, Customer Care, Sanitary Conditions
Website, Restroom Facility
Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Helpfulness of some employees
Cons: Horrible customer service, Uncomfortable, No help for disabled persons, Late trains, Food
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 3 out of 8 in Trains category
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