Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
Send Message

Customer Service:

  • (833) 883-3376
    Gift Card Support
  • (215) 856-7924
    International Visitors
  • (202) 906-4600
    Office of Inspector General
  • (800) 645-1993
  • (800) 523-6590
  • (800) 268-7252
  • (978) 712-2560
    Vacations (International Inquiries)

Emergency/ Hotline:

  • (202) 906-3000
    Amtrak Corporate Hotline
  • (800) 331-0008
    Report Suspicious Activities and Emergencies

Business Customer Service:

  • (800) 390-3915
    Allianz Global Assistance
  • (888) 920-6378
    Mechanical Services

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program


  • +4 920 300 6422
    Privacy Inquiries


  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests
  • (800) 835-8725
    Travel Agents Only

Technical Support:

  • (800) 525-2550
    Travel Agents Only

Amtrak Emails:

Business Customer Service
Amtrak Procurement, Permit Request
Customer Service
Gift Card Support, Government Affairs, International Agents and Tour Operators, Request Sponsorship, Store, The Northeast Corridor, Travel Industry Program Support
General Info
FOIA Public Liaison
Jobs/ Career
FOIA Requests, Privacy Inquiries, Privacy Inquiries
Sales/ Reservations
Group Travel
Mechanical Services
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Amtrak?

Most Popular Number:

(800) 872-7245
Total calls: 4 260 Issues resolved: 214 Last call: Dec 7, 2023

Is Amtrak Customer Service Working 24/7?

Amtrak customer service is available 24/7. You can contact their customer service team anytime via phone, chat, or email to get assistance with your inquiries, booking or any other issues related to Amtrak services.

Where Can I Find a Phone Number for Amtrak Customer Service?

To find a phone number for Amtrak customer service, you can go to their website and click on the "Contact Us" button located on the bottom of the page. This will direct you to a page where you can find the appropriate phone number for your specific inquiry or issue, such as reservations, customer relations, or baggage assistance.

Can I Contact Amtrak Customer Service by Chat?

To contact Amtrak Customer Service via chat go to their website and click on the "Contact Us" link located on the bottom of the page. From there, you can select "Chat with Us" to open a chat window where you can type your inquiry or issue.

Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

National Railroad Passenger Corporation
1 Massachusetts Ave. NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

Legal (FOIA Request): +1(202) 799-6934

Sales/Reservations (Group Travel Requests): +1(800) 872-3298

Customer Service Hours:

Monday - Friday: 8:00am - 5:30pm

Amtrak Refunds:

Box 70

30th St. Station

2955 Market St.

Philadelphia, PA 19104-2898

Amtrak Guest Rewards

P.O. Box 14368

Philadelphia, PA 19115

RAe Niedermeier+Teichmann PartmbB

Legal For EU/EEA Users

Maximilianstr. 13

80539 Munich


Fax: +49 (0) 89 20 300 6450

Office of Inspector General

10 G St. NE, Ste 3W-300

Washington, D.C. 20002

More contact details


+1(202) 906-3285

Amtrak Customer Service Reviews

1.9 / 5
Floyd A Khl
Terrible service
stars-rating stars-rating stars-rating stars-rating stars-rating

Paid over $2000.00 for trip, food included. All meals were never served hot.

Customer Service was terrible. You can tell this is a government run operation and the employees can't be fired.

Read full review
Patricia H Mtn
Information from Spokane, WA to Leavenworth, WA Amtrac schedule.

I would like information on the schedule for the Amtrac train route between Spokane, WA and Leavenworth, WA for the month of December 2023.
Run times, departure from Spokane, WA to Arrival in Leavenworth, WA. and return on the same day.
What are the costs per ticket?
Are there accommodations for disabled?
Are there any discounts for Veterans?
Difference between the fast train and the and the regular train.
What sort of accommodations are available on the train? Bar, restaurant?
Transportation to and from the Amtrac Depot to downtown Leavenworth, WA.
Hours of operation for the Spokane, WA and Leavenworth, WA Amtrac stations.
There is a group of 6 to 8 persons who wish to make this trip, so the information would be greatly appreciated.
I can not receive any of the above mentioned information via telephone, nor can I get a live person to talk with. Poor customer service.
Additionally I take offence to the remark "Pissed Off" because I'm not, I'm just very confused as to why I am unable to get this basic information.
As my husband would say "this is a *** of a way to run a railroad".
Patricia Handley

Read full review
Make new reservation
stars-rating stars-rating stars-rating stars-rating stars-rating

To find someone to speak was very difficult. Once I downloaded the app things changed.

You should clean up Amtrak web site as it caused me to quit. The folks at reservation were extremely helpful, knowledgeable, and friendly.

Read full review
paul p Fko
Employee complaint

I spoke with a gentleman named Matt who was quite considerate. He was helpful and I believe he was understanding of the awful treatment I was exposed to by the cruel Amtrak employee.

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How Good is Amtrak's Customer Service?

Andrew W Dpk
Andrew W Dpk
Feels Neutral | Nov 28, 2023

As a customer from the UK the only way we could contact Amtrak customer service was through Pissed consumer.

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Joshua W Qmt
Joshua W Qmt
Feels Disappointed | Oct 18, 2023

*** ***
I bought a ticket 10/15/2023 at 8:12 A.M.
Then I ended up cancelling the ticket knowing I was not gonna make the train and on the app it said I cancelled my ticket but I never got my money back I payed $51 and never got it back and I deserve my refund because the app said I was granted with my refund but I never got my money back and as we all know money doesn't grow on *** trees

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Cobe Xsr
Cobe Xsr
Feels Disappointed | Oct 09, 2023

Customer service was OK but the whole company is a dumpster fire.

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Laniah Ulc
Laniah Ulc
Feels Disappointed | Oct 06, 2023

I’m still waiting for a callback….hour 27

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Whitaker Nwp
Whitaker Nwp
Feels Disappointed | Oct 05, 2023

sucks !!

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Duff Lhv
Duff Lhv
Feels Satisfied | Sep 22, 2023

Very poor

Read full quote

Summary of Amtrak Customer Service Calls

08:36 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak?

Request for Information Question:

  • “Like to know what is allowed to be packed in the car and how much”
  • “To find out about ticket prices”
  • “Luggage question”

Product/ Service Question:

  • “I'd like to buy a ticket”
  • “Book tickets”
  • “Because I was injured on the train and I can not work now”

Return/ Replace Question:

  • “Change reservation”
  • “Change my date”
  • “I want to change my reservation”

Activation/ Cancellation Question:

  • “Sick I need to cancel my train ride”
  • “Cancellation”
  • “Cancel reservation”

Refund Question:

  • “Refund”
  • “Kicked off a train, refund”
  • “Clarification of changes and refunds”

Shipping and Delivery Question:

  • “Where is my ticket”
  • “Ticketing - have not received an email or ticket for online purchase”
  • “Train where is my train”

Payments and Charges Question:

  • “Discount and ticket info”
  • “Do federal retirees get discounts”
  • “Do federal retirees get discounts for their far”

Staff Question:

  • “Price n time schedule for train service from Gainesville,Tx to Paul's valley ok”
  • “My reservation was processed and paid for, not recorded and there was a shortage of seats when I needed to travel.I called customer service the next morning and the representative was able to find us seats, no hassle, politely and efficiently.”
  • “Customer service”

Website/ Application Question:

  • “Application”
  • “Website issue”
  • “Application for a job”

Account Question:

  • “To reset my password”
  • “Guest rewards not recognizing my account”
  • “To correct my account infiingormation”

Employment Question:

  • “I apply for coach cleaning job and just wanted to know how long is the wait”
  • “Jobs open in”
  • “Employment verification”

Cards Question:

  • “To see if i canpay with two different vlcards because one day enough on it”
  • “Sent gift card to wrong email”
  • “Why is there a hold for 122 on My card”

Other Question:

  • “Check to see if train on time”
  • “Urgent help re ticket”
  • “Ticket availability”


Related Companies

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Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 7 out of 78 in Trains category

Area Served


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