Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
    Schedules, fares and information

Customer Service:

  • (215) 856-7924
    International Visitors
  • (800) 523-6590
    Schedules, fares and information (TTY)

Emergency/ Hotline:

  • (800) 331-0008
    Report suspicious activities & emergencies

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904
    Media Relations

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests

Amtrak Emails:

General Info
FOIA Public Liaison, FOIA Requests
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries
Media
Media Relations
More phone numbers and emails Less phone numbers and emails

Amtrak Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

Amtrak
1 Massachusetts Ave., NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

FOIA Request: +1202-799-6934


Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

Fax:

+1 202-906-3285
Edit Business Info

Customer Service Rating and Reviews

1.7 / 5
Bad
Kiyara Ctn
VERY HAPPY CUSTOMER !.
3.7

The customer services Rep who assisted me today was exceptional. He was incredibly patient & knowledgable. He made me feel that I was an important client. It makes me want to travel by AMTRAK mor...

Graham M Vqb
Complaint

refund for this trip as it was the worst experience of travel I've ever had. Train left an hour late and no announcements or information. Got on and was directed to sleeping units for a seat. Whe...

Summary of Amtrak Customer Service Calls

1.6K TOTAL
CALLS
11:13 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak Customer Service?

Request for Information Question:

  • “I need help with a ticket i am lost”
  • “I need to talk to a human”
  • “Question about reservations”

Product/ Service Question:

  • “Because my things have been broken”
  • “My name is Loretta Campbell I was on your Amtrak train on the 29th I came back from Norfolk Virginia to Tuscaloosa Alabama in the way of coming back here the man that put my stuff up on the Red Cap that put my stuff up on the train he broke up all my”
  • “To book a round-trip ticket”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel my reservation”
  • “Cancel a train”

Return/ Replace Question:

  • “Change reservation”
  • “I want to change my reservation”
  • “I made the wrong reservation”

Refund Question:

  • “Refund”
  • “A refund on my canceled trip”
  • “Total Refund due to Covid 19”

Staff Question:

  • “Poor service no air conditioner on handicapped car”
  • “To add my service dog to my ticket”
  • “Customer service”

Payments and Charges Question:

  • “Billing”
  • “Senior discount”
  • “I was charged for my trip , money was deducted for my account but when I went to pick up my tickets , the agent behind the counter said I still had to pay for the trip”

Shipping and Delivery Question:

  • “Car shipping.”
  • “I did not get my documents for trip on 6-7-22”
  • “I didn't get the refund from the price difference of changing the trip”

Website/ Application Question:

  • “Applications”
  • “I am blind and cannot use your website”
  • “I tried every single website and can not get it to go through! And i need it done in an hour!”

Employment Question:

  • “Employment questions”
  • “Seeking job employment”
  • “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”

Account Question:

  • “I can't log in to my account”
  • “I am a employee and cannot reset password for ADP”

Cards Question:

  • “Why is there a hold for 122 on My card”
  • “Wrong card”

Other Question:

  • “Issue with making reservation”
  • “Buy tikets”
  • “Customer relations. Complaint”

About

Amtrak Terms of Service
To read more: https://www.amtrak.com/planning-booking/policies/terms-of-transportation.html
Amtrak Privacy Policy
To read more: https://www.amtrak.com/planning-booking/policies/privacy-policy.html
Top Amtrak Services

Train Service, Customer Care, Sanitary Conditions

Top Amtrak Products

Website, Restroom Facility

Amtrak Pros and Cons

Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Friendly employees

Cons: Horrible customer service, Late trains, Way too many delays, Uncomfortable, No help for disabled persons

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 5 out of 16 in Trains category

Area Served

USA

Payment Methods

VISA

Edit Description

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