Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245
Customer Service:
-
(833) 883-3376Gift Card Support
-
(215) 856-7924International Visitors
-
(202) 906-4600Office of Inspector General
Amtrak Emails:
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
How Good is Amtrak's Customer Service?
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “Need help with my trip I'm”
- “Questions if tickets are refundable and changeable”
- “Question regarding train connection”
Product/ Service Question:
- “Trying to book a ticket on auto train”
- “To book a scenic daytrip”
- “Buy a tiket”
Activation/ Cancellation Question:
- “Cancel train you did”
- “Need to cancel my reservation”
- “To cancel reservation”
Return/ Replace Question:
- “Change reservation”
- “Change ticket”
- “Trying to change ticket, back went out”
Refund Question:
- “Refund”
- “Refund/Cancellation”
- “Ticket refund question”
Payments and Charges Question:
- “What is the logo being asked on Debit Card?”
- “Overcharged”
- “Discounts”
Staff Question:
- “Rude”
- “Custer service”
- “Dis satisfied service”
Shipping and Delivery Question:
- “Verifying eta for train 94”
- “Where is Amtrak located in North Carolina”
- “I'm trying to get the times that you'll be leaving Danville Illinois coming to the Lakewood Washington”
Website/ Application Question:
- “Application for a job”
- “Application for a job in Arizona”
- “Website not working”
Employment Question:
- “Jobs open in”
- “Employment questions”
- “Seeking job employment”
Account Question:
- “Trying it find my account”
- “I can't log in to my account”
- “To reset my password and email”
Cards Question:
- “Sent gift card to wrong email”
- “Why is there a hold for 122 on My card”
- “Wrong card”
Other Question:
- “Purchase tickets”
- “Purchase a ticket”
- “See if the rails are open remind county to Del Mare”
About
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 8 out of 50 in Trains category
USA
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