Contact Amtrak Customer Service
Contact Information
Amtrak Phone Numbers
Toll-Free Number:
- (800) 872-7245
Membership Rewards:
- (800) 307-5000
- (800) 872-7245
- (202) 906-3741
- (202) 906-2004
- (916) 445-1254
- (800) 952-5210
Amtrak Chat:
Amtrak Email:
Corporate Office Address:
Help in Social Networks:
Summary of Amtrak Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Amtrak to Ask about:
Shipping and Delivery Question:
- “Tracking activating kit”
Refund Question:
- “Refund”
Other Question:
- “Delayed or sitting paid trains”
- “My orders aren’t coming in”
- “Minor riding alone”
About
Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Helpfulness of some employees
Cons: Horrible customer service, No help for disabled persons, Late trains, Smelly and late service, Lack of help for disabled persons and attitude
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 39 out of 616 in Transport category
Amtrak Stats
Number of Reviews
Number of Comments
Number of Calls
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