Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
    Schedules, fares and information

Customer Service:

  • (215) 856-7924
    International Visitors
  • (800) 872-7245
    Schedules, fares and information
  • (800) 523-6590
    Schedules, fares and information (TTY)

Emergency/ Hotline:

  • (800) 331-0008
    Report suspicious activities & emergencies

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904
    Media Relations

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests

Amtrak Emails:

General Info
FOIA Public Liaison, FOIA Requests
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries
Media
Media Relations
More phone numbers and emails Less phone numbers and emails

Amtrak Contact Information

Amtrak Website:

Amtrak Online Chat:

Corporate Office Address:

Amtrak
1 Massachusetts Ave., NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

FOIA Request: +1202-799-6934


Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

Fax:

+1 202-906-3285
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Amtrak Rating Based on 153 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Amtrak Customer Service Calls

419 TOTAL
CALLS
04:35 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak Customer Service?

Product/ Service Question:

  • “Book tickets schedule”
  • “Book tickets”
  • “To rebook a ticket”

Request for Information Question:

  • “I need to talk to a human”
  • “Booking question”
  • “Question about military discount”

Return/ Replace Question:

  • “Change reservation”
  • “Change reservation return trip July 17”
  • “To make a return trai discount”

Activation/ Cancellation Question:

  • “Cancel tickets”
  • “Cancel reservation”
  • “Ticket information and if you would have any any cancellations for a ticket next week if you have one for Wednesday coach isn't there a way you can email me and let me know if you have a seat available for me it's very important I get back to Sacrame”

Refund Question:

  • “I am on the train. I bought my ticket on the Internet… I only bought one ticket… I have two tickets and would like a refund”
  • “Refund”

Payments and Charges Question:

  • “Wrong Charge on credit card”
  • “Over charged”
  • “Unauthorized use of credit card”

Shipping and Delivery Question:

  • “Did not get a seat on my trip”
  • “I never received my e-ticket I have a trip today my name is Johnny Green from Jacksonville North Carolina to New York”
  • “Tracking activating kit”

Website/ Application Question:

  • “Website not working”
  • “Applications”
  • “I am blind and cannot use your website”

Staff Question:

  • “Customer service”

Employment Question:

  • “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
  • “To see if any job positions open,I'm very interesting working with the company”

Other Question:

  • “Add tickets”
  • “Book reservation and trip”
  • “Change my trip”

About

Amtrak Terms of Service
To read more: https://www.amtrak.com/planning-booking/policies/terms-of-transportation.html
Amtrak Privacy Policy
To read more: https://www.amtrak.com/planning-booking/policies/privacy-policy.html
Top Amtrak Services

Train Service, Customer Care, Sanitary Conditions

Top Amtrak Products

Website, Restroom Facility

Amtrak Pros and Cons

Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Friendly employees

Cons: Horrible customer service, Uncomfortable, No help for disabled persons, Late trains, Food

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 3 out of 9 in Trains category

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