Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245
Customer Service:
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(833) 883-3376Gift Card Support
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(215) 856-7924International Visitors
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(202) 906-4600Office of Inspector General
Amtrak Emails:
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
How Good is Amtrak's Customer Service?
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “To see how much the ticket is”
- “To find out how much is my ticket”
- “How much is the cheapest ticket round trip from Philadelphia to Williamsburg Virginia”
Product/ Service Question:
- “Book ticket”
- “Can't find ticket”
- “To book a ride”
Return/ Replace Question:
- “My tickets have a wrong return date back to nyc”
- “Change ticket which is a value fare”
- “Change reservation”
Refund Question:
- “I am trying to see if I'm getting my refund back because I was supposed to get like $189 back on my card but I never did”
- “Refund”
- “Refund/Cancellation”
Activation/ Cancellation Question:
- “Cancel 27 and 28 for Jeanne Medina and Gordon Bubeck”
- “Cancel reservation”
- “Cancelled train service on January 29, 2024 - had a business class ticket. Bus service was provided but requested a refund for the downgrade. The 1800 number did not go through; email was provided but there has been no response.”
Shipping and Delivery Question:
- “Bus never showed up 2 hours late no notice no nothing”
- “Lost item”
- “Y train was over 1 hour late and my second train was late getting e there”
Payments and Charges Question:
- “Ask if there are any discounts”
- “Billing disagreement”
- “Billing”
Staff Question:
- “To add my service dog to my ticket”
- “I need to speak to customer service”
- “Want to talk to someone bout my service dog”
Website/ Application Question:
- “Website issue”
- “Placing reservation website frozen”
- “Missing points and your website doesn't recognize my reservation number”
Account Question:
- “To correct my account infiingormation”
- “My account has locked me out because of multiple tries. I'm trying to get in to my account to apply for a position and I need it unlocked.”
- “I forgot my backpack in the waiting room”
Employment Question:
- “I lost my job and my train was delayed”
- “I apply for coach cleaning job and just wanted to know how long is the wait”
- “Jobs open in”
Cards Question:
- “To see if i canpay with two different vlcards because one day enough on it”
- “Sent gift card to wrong email”
- “Why is there a hold for 122 on My card”
Other Question:
- “About Roseville CA station. Does the train stop there for us to get on”
- “Reaction”
- “Delay of train into Sebring. Fl. to FLL.”
About
,
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 11 out of 94 in Trains category
USA
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