Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
    Schedules, fares and information

Customer Service:

  • (215) 856-7924
    International Visitors
  • (800) 523-6590
    Schedules, fares and information (TTY)

Emergency/ Hotline:

  • (800) 331-0008
    Report suspicious activities & emergencies

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904
    Media Relations

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests

Amtrak Emails:

General Info
FOIA Public Liaison, FOIA Requests
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries
Media
Media Relations
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Amtrak Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

Amtrak
1 Massachusetts Ave., NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

FOIA Request: +1202-799-6934


Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

Fax:

+1 202-906-3285

Amtrak Customer Service Reviews

1.8 / 5
Poor
Kiyara Ctn
VERY HAPPY CUSTOMER !.
3.7

The customer services Rep who assisted me today was exceptional. He was incredibly patient & knowledgable. He made me feel that I was an important client. It makes me want to travel by AMTRAK mor...

Graham M Vqb
Complaint

refund for this trip as it was the worst experience of travel I've ever had. Train left an hour late and no announcements or information. Got on and was directed to sleeping units for a seat. Whe...

Summary of Amtrak Customer Service Calls

2K TOTAL
CALLS
10:54 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak Customer Service?

Request for Information Question:

  • “Ask about fares”
  • “Question about reservations”
  • “Inquiry for a trip with my truck from Sanford Florida White River jct VT”

Product/ Service Question:

  • “Resversation not work on web page”
  • “Book a ticket”
  • “Make a reservation”

Activation/ Cancellation Question:

  • “Trainn the silver metor was just cancelled. I had purchased ticket to Savannah Ga”
  • “Cancel reservation”
  • “Trip canceled”

Return/ Replace Question:

  • “Change ticket”
  • “Replace employee rail pass”
  • “I want to change my reservation”

Refund Question:

  • “I haven't received my refund. It's been over 30 days”
  • “Refund”
  • “A refund on my canceled trip”

Staff Question:

  • “Rude”
  • “Poor service no air conditioner on handicapped car”
  • “To add my service dog to my ticket”

Payments and Charges Question:

  • “Make payment”
  • “Senior discount”
  • “Billing”

Shipping and Delivery Question:

  • “Where is my train”
  • “Car shipping.”
  • “I did not get my documents for trip on 6-7-22”

Website/ Application Question:

  • “Website not working”
  • “Applications”
  • “I am blind and cannot use your website”

Account Question:

  • “I can't log in to my account”
  • “To reset my password and email”
  • “I am a employee and cannot reset password for ADP”

Employment Question:

  • “Employment questions”
  • “Seeking job employment”
  • “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”

Cards Question:

  • “Why is there a hold for 122 on My card”
  • “Wrong card”

Other Question:

  • “Cost to dallas”
  • “Pricess for sacramento to nashvil”
  • “Traveling”

About

Amtrak Terms of Service
To read more: https://www.amtrak.com/planning-booking/policies/terms-of-transportation.html
Amtrak Privacy Policy
To read more: https://www.amtrak.com/planning-booking/policies/privacy-policy.html
Amtrak Pros and Cons

Pros: Helpfulness of some employees, Getting off, Employees that go the extra mile, Train staff, Initiative of some employees

Cons: Horrible customer service, Late trains, Way too many delays, Uncomfortable, No help for disabled persons

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 8 out of 24 in Trains category

Area Served

USA

Payment Methods

VISA

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