Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
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(800) 872-7245
Customer Service:
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(833) 883-3376Gift Card Support
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(215) 856-7924International Visitors
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(202) 906-4600Office of Inspector General
Amtrak Emails:
How To Contact Amtrak Customer Service?
Most Popular Number:
| Total calls: 5 575 | Issues resolved: 270 | Last call: Apr 19, 2025 |
Amtrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amtrak Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amtrak is 8008727245. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Amtrak may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amtrak Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Amtrak is 8008727245. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 9 minutes.
Be prepared for the call as Amtrak may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amtrak mainly because of request for information, product/ service and return/ replace.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amtrak is foiapublicliaison@amtrak.com. 33% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
Amtrak Customer Service Reviews
I purchased a one way ticket from San Diego to Hayward for my friend inline for $150+! My friend is old and has mental illness and misunderstood the 4AM for 4PM and she was marked as a no show when she was not present at 4 am.
It was a misunderstanding. I do t want refund ! I want my dear , old friend to get to Hayward on a train asap from San Diego, ca.
Im asking g amtrac to HONOR my ticket because services were not rendered. I should be a valued customer and receive excellent service to accommodate my trip !
I chose wrong site originally but was able to access information I was looking for. Downloaded app and navigated easily.
Amtrak customer service is terrible. I accidentally entered my email address wrong when I was booking my e ticket.
When I called them to correct it the lady on the other line said you wrote your email address alissacrowe.vom instead of com and started laughing. When I got mad as I should have for her laughing at me she muted the phone and left me on hold and just walked away. This is after being left on hold for half an hour. It took another half an hour for me to get ahold of someone and she was also rude.
She said there was no manager on duty and she acted put out when I wanted to tell her my complaint and rudely said that I already told her when I repeated myself. Why does every agent have to be rude and angry?
How Good is Amtrak's Customer Service?
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “Ticket information”
- “Scheduling question”
- “Hi, I need help identifying a charge that appeared on my debit card, and I was hoping you could provide me with some details to help figure this out”
Product/ Service Question:
- “Complaint”
- “Too book a train ticket”
- “Buy a ticket”
Return/ Replace Question:
- “Replacement of ticket/ride one way”
- “Change the time of my trip”
- “Change tickets”
Refund Question:
- “Refund”
- “Refund business ticket to coach”
- “Refund problems”
Activation/ Cancellation Question:
- “Cancel/reschedule travel”
- “Would like to cancel my reservation”
- “Cancelled train”
Shipping and Delivery Question:
- “To see if my train is delayed 822 train #”
- “Train delay”
- “Lost items Seattle king station”
Payments and Charges Question:
- “Someone stole my credit card number it is using it Fridley to buy tickets or transport a company doing fraud”
- “FrAud”
- “Make payment”
Staff Question:
- “Find local staffed office”
- “The Train attendant was inconsiderate and rude”
- “Rude conductor”
Account Question:
- “Can not set up app on new phone. May have duplicate account”
- “My ticket didn't come in my email”
- “Trying to see if I could pay using my account and routing number.”
Website/ Application Question:
- “Website, Accessibility”
- “Application for a job”
- “Website issue”
Employment Question:
- “Jobs”
- “Employment”
- “Seeking job employment”
Cards Question:
- “Credit card”
- “Gift card on Facebook promotion for $9.95”
- “To see if i canpay with two different vlcards because one day enough on it”
Other Question:
- “DOLX BUTTERFINGER”
- “DOMINICKA BUTTERFINGER”
- “Trying to see if I have a round trip back to Chicago”
Compare Amtrak Customer Service To
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