Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245
Customer Service:
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(833) 883-3376Gift Card Support
-
(215) 856-7924International Visitors
-
(202) 906-4600Office of Inspector General
Amtrak Emails:
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
Amtrak Customer Service Reviews
Paid over $2000.00 for trip, food included. All meals were never served hot.
Customer Service was terrible. You can tell this is a government run operation and the employees can't be fired.
To find someone to speak was very difficult. Once I downloaded the app things changed.
You should clean up Amtrak web site as it caused me to quit. The folks at reservation were extremely helpful, knowledgeable, and friendly.
How Good is Amtrak's Customer Service?
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “Like to know what is allowed to be packed in the car and how much”
- “To find out about ticket prices”
- “Luggage question”
Product/ Service Question:
- “I'd like to buy a ticket”
- “Book tickets”
- “Because I was injured on the train and I can not work now”
Return/ Replace Question:
- “Change reservation”
- “Change my date”
- “I want to change my reservation”
Activation/ Cancellation Question:
- “Sick I need to cancel my train ride”
- “Cancellation”
- “Cancel reservation”
Refund Question:
- “Refund”
- “Kicked off a train, refund”
- “Clarification of changes and refunds”
Shipping and Delivery Question:
- “Where is my ticket”
- “Ticketing - have not received an email or ticket for online purchase”
- “Train where is my train”
Payments and Charges Question:
- “Discount and ticket info”
- “Do federal retirees get discounts”
- “Do federal retirees get discounts for their far”
Staff Question:
- “Price n time schedule for train service from Gainesville,Tx to Paul's valley ok”
- “My reservation was processed and paid for, not recorded and there was a shortage of seats when I needed to travel.I called customer service the next morning and the representative was able to find us seats, no hassle, politely and efficiently.”
- “Customer service”
Website/ Application Question:
- “Application”
- “Website issue”
- “Application for a job”
Account Question:
- “To reset my password”
- “Guest rewards not recognizing my account”
- “To correct my account infiingormation”
Employment Question:
- “I apply for coach cleaning job and just wanted to know how long is the wait”
- “Jobs open in”
- “Employment verification”
Cards Question:
- “To see if i canpay with two different vlcards because one day enough on it”
- “Sent gift card to wrong email”
- “Why is there a hold for 122 on My card”
Other Question:
- “Check to see if train on time”
- “Urgent help re ticket”
- “Ticket availability”
About
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 7 out of 78 in Trains category
USA
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