Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
Send Message

Customer Service:

  • (833) 883-3376
    Gift Card Support
  • (215) 856-7924
    International Visitors
  • (202) 906-4600
    Office of Inspector General
  • (800) 645-1993
  • (800) 523-6590
  • (800) 268-7252
  • (978) 712-2560
    Vacations (International Inquiries)

Emergency/ Hotline:

  • (202) 906-3000
    Amtrak Corporate Hotline
  • (800) 331-0008
    Report Suspicious Activities and Emergencies

Business Customer Service:

  • (800) 390-3915
    Allianz Global Assistance
  • (888) 920-6378
    Mechanical Services

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program


  • +4 920 300 6422
    Privacy Inquiries


  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests
  • (800) 835-8725
    Travel Agents Only

Technical Support:

  • (800) 525-2550
    Travel Agents Only

Amtrak Emails:

Business Customer Service
Amtrak Procurement, Mechanical Services, Permit Request
Customer Service
Gift Card Support, Government Affairs, International Agents and Tour Operators, Request Sponsorship, Store, The Northeast Corridor, Travel Industry Program Support
General Info
FOIA Public Liaison
Jobs/ Career
FOIA Requests, Privacy Inquiries, Privacy Inquiries
Sales/ Reservations
Group Travel
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How To Contact Amtrak?

Most Popular Number:

(800) 872-7245
Total calls: 3 007 Issues resolved: 163 Last call: Jun 8, 2023

Is Amtrak Customer Service Working 24/7?

Amtrak customer service is available 24/7. You can contact their customer service team anytime via phone, chat, or email to get assistance with your inquiries, booking or any other issues related to Amtrak services.

Where Can I Find a Phone Number for Amtrak Customer Service?

To find a phone number for Amtrak customer service, you can go to their website and click on the "Contact Us" button located on the bottom of the page. This will direct you to a page where you can find the appropriate phone number for your specific inquiry or issue, such as reservations, customer relations, or baggage assistance.

Can I Contact Amtrak Customer Service by Chat?

To contact Amtrak Customer Service via chat go to their website and click on the "Contact Us" link located on the bottom of the page. From there, you can select "Chat with Us" to open a chat window where you can type your inquiry or issue.

Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

National Railroad Passenger Corporation
1 Massachusetts Ave. NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

Legal (FOIA Request): +1(202) 799-6934

Sales/Reservations (Group Travel Requests): +1(800) 872-3298

Customer Service Hours:

Monday - Friday: 8:00am - 5:30pm

Amtrak Refunds:

Box 70

30th St. Station

2955 Market St.

Philadelphia, PA 19104-2898

Amtrak Guest Rewards

P.O. Box 14368

Philadelphia, PA 19115

RAe Niedermeier+Teichmann PartmbB

Legal For EU/EEA Users

Maximilianstr. 13

80539 Munich


Fax: +49 (0) 89 20 300 6450

Office of Inspector General

10 G St. NE, Ste 3W-300

Washington, D.C. 20002


+1(202) 906-3285

Amtrak Customer Service Reviews

1.9 / 5
Michelle Nfh

Had family emergency was at emergency room unexpectedly. No time to call unforseen EMERGENCY STILL HAD TO PAY ADDITIONAL FEE. WHEN THERE'S AN LIFE THREATENING...

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Deborah B Sjr

I bought a round ticket across the United States. No real cooperation with the agent so I waited an hour or two and I decided that this trip was not for me. I...

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How Good is Amtrak's Customer Service?

Emanuele Raf
Emanuele Raf
Feels Neutral | Jun 06, 2023


Read full quote
Letticia Czg
Letticia Czg
Feels Disappointed | Jun 06, 2023

I spoke with a gentleman named Matt who was quite considerate. He was helpful and I believe he was understanding of the awful treatment I was exposed to by the cruel Amtrak employee.

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Tera Oxx
Tera Oxx
Feels Satisfied | Jun 05, 2023

I purchased a reservation on Amtrak to Philadelphia and I never received my ticket my e-ticket on my phone and I had to change and cancel my reservation.

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Demitri Obr
Demitri Obr
Feels Satisfied | May 25, 2023

Was happy to get help

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Karman Hvc
Karman Hvc
Feels Disappointed | May 20, 2023

Not satisfied

Read full quote
Stacy Kpw
Stacy Kpw
Feels Satisfied | May 15, 2023

They were kind & courteous

Read full quote

Summary of Amtrak Customer Service Calls

09:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak?

Request for Information Question:

  • “Need help with my trip I'm”
  • “Questions if tickets are refundable and changeable”
  • “Question regarding train connection”

Product/ Service Question:

  • “Trying to book a ticket on auto train”
  • “To book a scenic daytrip”
  • “Buy a tiket”

Activation/ Cancellation Question:

  • “Cancel train you did”
  • “Need to cancel my reservation”
  • “To cancel reservation”

Return/ Replace Question:

  • “Change reservation”
  • “Change ticket”
  • “Trying to change ticket, back went out”

Refund Question:

  • “Refund”
  • “Refund/Cancellation”
  • “Ticket refund question”

Payments and Charges Question:

  • “What is the logo being asked on Debit Card?”
  • “Overcharged”
  • “Discounts”

Staff Question:

  • “Rude”
  • “Custer service”
  • “Dis satisfied service”

Shipping and Delivery Question:

  • “Verifying eta for train 94”
  • “Where is Amtrak located in North Carolina”
  • “I'm trying to get the times that you'll be leaving Danville Illinois coming to the Lakewood Washington”

Website/ Application Question:

  • “Application for a job”
  • “Application for a job in Arizona”
  • “Website not working”

Employment Question:

  • “Jobs open in”
  • “Employment questions”
  • “Seeking job employment”

Account Question:

  • “Trying it find my account”
  • “I can't log in to my account”
  • “To reset my password and email”

Cards Question:

  • “Sent gift card to wrong email”
  • “Why is there a hold for 122 on My card”
  • “Wrong card”

Other Question:

  • “Purchase tickets”
  • “Purchase a ticket”
  • “See if the rails are open remind county to Del Mare”


Related Companies

Pacific Surfliner


Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 8 out of 50 in Trains category

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