Contact Amtrak Customer Service
How to Reach a Person at Amtrak
Toll-Free Number:
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1-800-872-7245
Customer Service:
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1-833-883-3376Gift Card Support
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1-215-856-7924International Visitors
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1-202-906-4600Office of Inspector General
Amtrak Emails:
Amtrak Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Amtrak Phone Number | 1 (800) 872-7245 |
| Average Hold Time | 00:03:44 |
| Average Calls duration | 8 minutes |
| Most Popular Amtrak Email Address | foiapublicliaison@amtrak.com |
| Amtrak Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Amtrak Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Amtrak | First and last name, email or phone number |
How To Contact Amtrak Customer Service?
Most Popular Number:
| Total calls: 5 857 | Issues resolved: 283 | Last call: May 14, 2026 |
Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
Legal (FOIA Request): +1(202) 799-6934
Sales/Reservations (Group Travel Requests): +1(800) 872-3298
Customer Service Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market St.
Philadelphia, PA 19104-2898
Amtrak Guest Rewards
P.O. Box 14368
Philadelphia, PA 19115
RAe Niedermeier+Teichmann PartmbB
Legal For EU/EEA Users
Maximilianstr. 13
80539 Munich
Germany
Fax: +49 (0) 89 20 300 6450
Office of Inspector General
10 G St. NE, Ste 3W-300
Washington, D.C. 20002
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak?
Request for Information Question:
- “Seeking information”
- “Checking on a group package”
- “Checking. Price”
Product/ Service Question:
- “Order Amtrak”
- “Buy ticket”
- “Problem with condictor”
Return/ Replace Question:
- “Change reservation”
- “Change ticket”
- “Change schedule”
Refund Question:
- “Refund for cancelled train 4/20/26 train 40 WPB to Tampa”
- “Refund”
- “Problems refund”
Shipping and Delivery Question:
- “Travel 5/8/26 round trip Bakersfield to Las Vegas. Compensation for delays 5 1/2 hrs Bakersfield to Las Vegas..return Las Vegas to Bakersfield 3 1/2 delay.”
- “8 hour delay”
- “Delayed train”
Activation/ Cancellation Question:
- “Cancel a Reservation”
- “Cancel reservation”
- “Cancel ticket”
Payments and Charges Question:
- “Senior discount and handicapped access”
- “Payment for my ptoŏ”
- “I made reservations online. It took my money but have heard nothing and can't find out anything.”
Staff Question:
- “Dissatisfied service request a refund to speak with a representative”
- “Find local staffed office”
- “The Train attendant was inconsiderate and rude”
Account Question:
- “Can not set up app on new phone. May have duplicate account”
- “My ticket didn't come in my email”
- “Trying to see if I could pay using my account and routing number.”
Website/ Application Question:
- “I feel the application now for Amtrak for baggage department and I like for you to call me back I'm very interested in the job I live in Lancaster Pennsylvania”
- “The website doesn't work properly!!!”
- “Website, Accessibility”
Employment Question:
- “Jobs”
- “Employment”
- “Seeking job employment”
Cards Question:
- “Someone is using my card and has tried to run it five different times and it wasn’t me”
- “Credit card”
- “Gift card on Facebook promotion for $9.95”
Other Question:
- “Talk to someone”
- “I missed my train”
- “Needs tickets”
Compare Amtrak Customer Service To
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