Contact Information

Amtrak Phone Numbers

Toll-Free Number:

  • (800) 872-7245

Membership Rewards:

  • (800) 307-5000
  • (800) 872-7245
  • (202) 906-3741
  • (202) 906-2004
  • (916) 445-1254
  • (800) 952-5210
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Corporate Office Address:

Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA

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Summary of Amtrak Customer Service Calls

14 TOTAL
CALLS
71% SUCCESSFUL
CONNECTIONS
04:44 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Amtrak to Ask about:

Shipping and Delivery Question:

  • “Tracking activating kit”

Refund Question:

  • “Refund”

Other Question:

  • “Delayed or sitting paid trains”
  • “My orders aren’t coming in”
  • “Minor riding alone”

Amtrak Rating Stats

2.1 out of 5 stars
based on 129 reviews
See all 459 reviews

Rating trend

About

Top Amtrak Services

Train Service, Customer Care, Conductor

Top Amtrak Products

Website, Restroom Facility

Amtrak Pros and Cons

Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Helpfulness of some employees

Cons: Horrible customer service, No help for disabled persons, Late trains, Smelly and late service, Lack of help for disabled persons and attitude

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 39 out of 616 in Transport category

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Amtrak Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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