Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
Send Message

Customer Service:

  • (833) 883-3376
    Gift Card Support
  • (215) 856-7924
    International Visitors
  • (202) 906-4600
    Office of Inspector General
  • (800) 645-1993
    Store
  • (800) 523-6590
    TTY
  • (800) 268-7252
    Vacations
  • (978) 712-2560
    Vacations (International Inquiries)

Emergency/ Hotline:

  • (202) 906-3000
    Amtrak Corporate Hotline
  • (800) 331-0008
    Report Suspicious Activities and Emergencies

Business Customer Service:

  • (800) 390-3915
    Allianz Global Assistance
  • (888) 920-6378
    Mechanical Services

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422
    Privacy Inquiries

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests
  • (800) 835-8725
    Travel Agents Only

Technical Support:

  • (800) 525-2550
    Travel Agents Only

Amtrak Emails:

Business Customer Service
Amtrak Procurement, Permit Request
Customer Service
Gift Card Support, Government Affairs, International Agents and Tour Operators, Request Sponsorship, Store, The Northeast Corridor, Travel Industry Program Support
General Info
FOIA Public Liaison
Jobs/ Career
Legal
FOIA Requests, Privacy Inquiries, Privacy Inquiries
Media
Sales/ Reservations
Group Travel
mechanicalservices@amtrak.com
Mechanical Services
Is this your business?
More phone numbers and emails Less phone numbers and emails

Amtrak Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Amtrak Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Amtrak is 8008727245. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 66% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 9 minutes.

  • Be prepared for the call as Amtrak may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How To Contact Amtrak Customer Service?

Most Popular Number:

(800) 872-7245
Total calls: 5 021 Issues resolved: 236 Last call: May 23, 2024

Amtrak customer service is available 24/7. You can contact their customer service team anytime via phone, chat, or email to get assistance with your inquiries, booking or any other issues related to Amtrak services.

To find a phone number for Amtrak customer service, you can go to their website and click on the "Contact Us" button located on the bottom of the page. This will direct you to a page where you can find the appropriate Amtrak phone number for your specific inquiry or issue, such as reservations, customer relations, or baggage assistance.

To contact Amtrak Customer Service via chat go to their website and click on the "Contact Us" link located on the bottom of the page. From there, you can select "Chat with Us" to open a chat window where you can type your inquiry or issue.

PissedConsumer Club

Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

National Railroad Passenger Corporation
1 Massachusetts Ave. NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

Legal (FOIA Request): +1(202) 799-6934

Sales/Reservations (Group Travel Requests): +1(800) 872-3298


Customer Service Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market St.

Philadelphia, PA 19104-2898


Amtrak Guest Rewards

P.O. Box 14368

Philadelphia, PA 19115


RAe Niedermeier+Teichmann PartmbB

Legal For EU/EEA Users

Maximilianstr. 13

80539 Munich

Germany

Fax: +49 (0) 89 20 300 6450


Office of Inspector General

10 G St. NE, Ste 3W-300

Washington, D.C. 20002

More contact details

Fax:

+1(202) 906-3285

Amtrak Customer Service Reviews

1.9 / 5
Poor
Guest-5670241
The unfriendly interaction
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

We are traveling to Vancouver from Seattle. We checked in at the counter around 7:30 AM on Tuesday 2/27/2024 at the King street Amtrak station.
The staff name Tina is very rude and not helpful.

She has unwelcoming demeanor. I think she is racially biased towards us.
I never has met any service staff that is this rude and disrespectful.
She does not belong to this counter that need to interact with many Amtrak customers.
Bottom line is if you cannot contain your attitude and biases, you cannot work at the check in counter or any customer service PERIOD!

Read full review
Guest-5590703
My call
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

She was very helpful and accommodating. She has a lot of grace and patience when it comes to the customer care of service.

Read full review
Lorrie B Mrr
Want to talk to someone bout my service dog
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

My review is! great customer service had no trouble getting train ticket and looking forward to my train travel

Read full review
Demetric W
For a refund,got food poisoning

This trip on Amtrak has been very difficult.I got food poisoning on Fri Dec21,2023.Diarrhea and vomiting for hours,and also I pushed the button in 4 bathrooms to get some help cause I had thrown up in the sink and I wanted someone to clean it before somebody went in to use it.Well no one answered the help button.Talked to the conductor about a refund and why no one answered the call for help.The conductor explained that if no one is in the room to monitor the help calls then u will get no help.I told the conductor that,thats NOT exceptable

Read full review

How Good is Amtrak's Customer Service?

Almedia Osv
Almedia Osv
Feels Disappointed | May 16, 2024

First we love riding the train from Philadelphia to South Carolina. We would appreciate getting a email or text message when the train is going to be late. We know that things happen. Other than that we're good. Blessings Eva and Greg Wilson

Read full quote
Merryl Tsc
Merryl Tsc
Feels Disappointed | Apr 29, 2024

I still don’t have my luggage and no call back from anyone

Read full quote
John J Unv
John J Unv
Feels Disappointed | Apr 15, 2024

Getting in touch with a live person was near impossible Plus it kept sending me to sites that cost money to get into Amtrak which that's bologna too

Read full quote
Roma Apo
Roma Apo
Feels Disappointed | Apr 08, 2024

No one talked to me. Your set sucks

Read full quote
Aldon Ohv
Aldon Ohv
Feels Satisfied | Feb 07, 2024

Okay !

Read full quote
Felicity H Wad
Felicity H Wad
Feels Neutral | Feb 01, 2024

At Vancouver, the staff provided the 1800 number but said they couldn’t assist with refunds or my request.

Read full quote

Summary of Amtrak Customer Service Calls

5.6K TOTAL
CALLS
08:39 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak?

Request for Information Question:

  • “Need to talk to agent”
  • “Inquire about a ticket”
  • “I'm trying to find out what's the nearest station to warrensburg New York and how long will it take to get there from New Orleans la”

Product/ Service Question:

  • “Buy a ticket”
  • “Buy a tiket”
  • “To book a ticket”

Return/ Replace Question:

  • “Trying to change ticket, back went out”
  • “Change reservation”
  • “Replace employee rail pass”

Refund Question:

  • “Refund”
  • “Refund/Cancellation”
  • “About refund info”

Activation/ Cancellation Question:

  • “Cancelling my ticket”
  • “Cancel a Reservation”
  • “Cancel 27 and 28 for Jeanne Medina and Gordon Bubeck”

Shipping and Delivery Question:

  • “Train is almost 1 hour Late”
  • “Bus never showed up 2 hours late no notice no nothing”
  • “Lost item”

Payments and Charges Question:

  • “Charges on my bank account from Amtrak”
  • “Ask if there are any discounts”
  • “Billing disagreement”

Staff Question:

  • “Days of service”
  • “Customer service”
  • “To add my service dog to my ticket”

Website/ Application Question:

  • “Application for a job”
  • “Website issue”
  • “Placing reservation website frozen”

Account Question:

  • “Make reservation and can't sign into my account”
  • “To correct my account infiingormation”
  • “My account has locked me out because of multiple tries. I'm trying to get in to my account to apply for a position and I need it unlocked.”

Employment Question:

  • “I lost my job and my train was delayed”
  • “I apply for coach cleaning job and just wanted to know how long is the wait”
  • “Jobs open in”

Cards Question:

  • “To see if i canpay with two different vlcards because one day enough on it”
  • “Sent gift card to wrong email”
  • “Why is there a hold for 122 on My card”

Other Question:

  • “Want to make reservations ASAP”
  • “What is the Amtrak Lincoln train”
  • “To upgrade my tkt”

About

Related Companies

Pacific Surfliner, Amtrak Cascades

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 15 out of 107 in Trains category

Area Served

USA

Payment Methods

VISA

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