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Summary of Amtrak Customer Service Calls

9 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
05:15 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Amtrak to Ask about:

Other:

  • “Minor riding alone”
  • “Delayed or sitting paid trains”
  • “Very delayed train and want some compensation”

Amtrak Rating Stats

2.0 out of 5 stars
based on 115 reviews
See all 437 reviews

Rating stats

  1. 44 reviews
  2. 41 reviews
  3. 19 reviews
  4. 6 reviews
  5. 5 reviews

About Amtrak

Top 5 Amtrak Products

Website, Restroom Facility, Storage Unit, Facility

Top 5 Likes about Amtrak

Getting off, Train staff, Helpfulness of some employees, Employees that go the extra mile, Initiative of some employees

Top 5 Dislikes about Amtrak

Horrible customer service, Smelly and late service, No help for disabled persons, Late trains, Worst online service

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 39 out of 505 in Transport category

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Amtrak Stats

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Number of Reviews

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Number of Calls

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