Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245
Schedules, fares and information
Customer Service:
-
(215) 856-7924
International Visitors
-
(800) 872-7245
Schedules, fares and information
-
(800) 523-6590
Schedules, fares and information (TTY)
Amtrak Emails:
Amtrak Contact Information
Amtrak Website:
Amtrak Online Chat:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
FOIA Request: +1202-799-6934
Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak Customer Service?
Product/ Service Question:
- “Book tickets”
- “Make a reservation”
- “Book a ticket”
Request for Information Question:
- “I need to talk to a human”
- “Check on reservation”
- “How much is a fair from Shreveport Louisiana to Tulsa Oklahoma”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel tickets”
- “Ticket information and if you would have any any cancellations for a ticket next week if you have one for Wednesday coach isn't there a way you can email me and let me know if you have a seat available for me it's very important I get back to Sacrame”
- “Cancel reservation”
Staff Question:
- “Customer service”
Employment Question:
- “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
- “To see if any job positions open,I'm very interesting working with the company”
Payments and Charges Question:
- “Wrong Charge on credit card”
Return/ Replace Question:
- “Change reservation”
Shipping and Delivery Question:
- “Tracking activating kit”
Other Question:
- “Get a ticket”
- “Travel”
- “Trip information”
About
Train Service, Customer Care, Sanitary Conditions
Website, Restroom Facility
Pros: Getting off, Employees that go the extra mile, Initiative of some employees, Train staff, Train ride is usually good
Cons: Horrible customer service, No help for disabled persons, Late trains, Website blows, Uncomfortable
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 3 out of 9 in Trains category
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