Amtrak Phone Numbers and Emails

Toll-Free Number:

  • (800) 872-7245
    Schedules, fares and information

Customer Service:

  • (215) 856-7924
    International Visitors
  • (800) 872-7245
    Schedules, fares and information
  • (800) 523-6590
    Schedules, fares and information (TTY)

Emergency/ Hotline:

  • (800) 331-0008
    Report suspicious activities & emergencies

Discounts/ Rewards/ Cashback:

  • (800) 307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422

Media:

  • (202) 906-4020
    Advertising Inquiries
  • (800) 562-1904
    Media Relations

Sales/ Reservations:

  • (800) 872-1477
    Group Travel Requests

Amtrak Emails:

General Info
FOIA Public Liaison, FOIA Requests
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries
Media
Media Relations
More phone numbers and emails Less phone numbers and emails

Amtrak Contact Information

Amtrak Website:

Amtrak Online Chat:

Corporate Office Address:

Amtrak
1 Massachusetts Ave., NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

FOIA Request: +1202-799-6934


Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

Fax:

+1 202-906-3285
Edit Business Info

Amtrak Rating Based on 160 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Amtrak Customer Service Calls

607 TOTAL
CALLS
04:35 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amtrak Customer Service?

Request for Information Question:

  • “I need to talk to a human”
  • “Information on tickets and what time the train leaves out of little”
  • “How much is the fair from Absecon to Philadelphia”

Product/ Service Question:

  • “Book a trip”
  • “Claim on damage to truck on auto train”
  • “Book tickets”

Activation/ Cancellation Question:

  • “I need to have my train ticket for tomorrow morning the train was cancelled”
  • “Train cancelled from New York to North Carolina”
  • “Cancel reservation 0941B0”

Return/ Replace Question:

  • “Change reservation”
  • “Change reservation return trip July 17”
  • “To make a return trai discount”

Refund Question:

  • “A refund on my canceled trip”
  • “Refund”
  • “I am on the train. I bought my ticket on the Internet… I only bought one ticket… I have two tickets and would like a refund”

Payments and Charges Question:

  • “Need reimbursement information”
  • “Over charged”
  • “Wrong Charge on credit card”

Website/ Application Question:

  • “Missed my train in part due to misinformation from Amtrak. Also am not able to log on the website and the toll free number has been busy for many days now. I couldn't get ahold of anyone and am ading for either a credit or refund.”
  • “Website not working”
  • “Applications”

Shipping and Delivery Question:

  • “Car shipping.”
  • “Did not get a seat on my trip”
  • “I never received my e-ticket I have a trip today my name is Johnny Green from Jacksonville North Carolina to New York”

Staff Question:

  • “Customer service”

Employment Question:

  • “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
  • “To see if any job positions open,I'm very interesting working with the company”

Other Question:

  • “Late train”
  • “I want timetable to Champaign to chicago”
  • “Fares”

About

Amtrak Terms of Service
To read more: https://www.amtrak.com/planning-booking/policies/terms-of-transportation.html
Amtrak Privacy Policy
To read more: https://www.amtrak.com/planning-booking/policies/privacy-policy.html
Top Amtrak Services

Train Service, Customer Care, Sanitary Conditions

Top Amtrak Products

Website, Restroom Facility

Amtrak Pros and Cons

Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Helpfulness of some employees

Cons: Horrible customer service, Uncomfortable, No help for disabled persons, Late trains, Food

Summary

Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.

Amtrak reviews and complaints

Amtrak is ranked 3 out of 8 in Trains category

Payment Methods

VISA

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