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Contact Amtrak Customer Service

How to Reach a Person at Amtrak

Verified Contact Information

Toll-Free Number:

  • 1-800-872-7245
Call Now
Send Message

Customer Service:

  • 1-267-858-0133
    App Support
  • 1-833-883-3376
    Gift Card Support
  • 1-888-999-0016
    Gift Cards
  • 1-215-856-7924
    International Visitors
  • 1-202-906-4600
    Office of Inspector General
  • 1-800-523-6590
    TTY
  • 1-800-268-7252
    Vacations
  • 1-978-712-2560
    Vacations (International Inquiries)

Emergency/ Hotline:

  • 1-202-906-3000
    Amtrak Corporate Hotline
  • 1-800-331-0008
    Report Suspicious Activities and Emergencies

Business Customer Service:

  • 1-800-390-3915
    Allianz Global Assistance
  • 1-888-920-6378
    Mechanical Services

Discounts/ Rewards/ Cashback:

  • 1-800-307-5000
    Guest Rewards Program

Legal:

  • +4 920 300 6422
    Privacy Inquiries

Media:

  • 1-202-906-4020
    Advertising Inquiries
  • 1-800-562-1904

Sales/ Reservations:

  • 1-800-872-1477
    Group Travel Requests

Technical Support:

  • 1-800-525-2550
    Travel Agents Only

Business Customer Service:

procurement@amtrak.com
Amtrak Procurement
permit@amtrak.com
Permit Request

Customer Service:

mobileteam@amtrak.com
App Support
amtrakgiftcardsupport@cashstar.com
Gift Card Support
intlhelp@amtrak.com
International Agents and Tour Operators
brandmanagement@amtrak.com
Request Sponsorship
nec@amtrak.com
The Northeast Corridor
wecanhelp@amtrak.com
Travel Industry Program Support

General Info:

foiapublicliaison@amtrak.com
FOIA Public Liaison

Jobs/ Career:

careers@amtrak.com

Legal:

foiarequests@amtrak.com
FOIA Requests
niedermeier@cyberprivacy.legal
Privacy Inquiries
privacy@amtrak.com
Privacy Inquiries

Media:

media@amtrak.com

Sales/ Reservations:

groupsales@amtrak.com
Group Travel
mechanicalservices@amtrak.com
Mechanical Services

Amtrak Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amtrak Phone Number
1 (800) 872-7245
Average Hold Time
00:04:17
Average Calls duration
7 minutes
Most Popular Amtrak Email Address
foiapublicliaison@amtrak.com
Amtrak Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How To Contact Amtrak Customer Service?

The Amtrak phone number for customer service is (800) 872-7245. This is the main Amtrak contact for reservations, travel information, and general assistance. If you are an international visitor, dial (215) 856-7924. For Gift Card inquiries, you can call (833) 883-3376. If you need Amtrak help or support with bookings, delays, or other travel issues, representatives are available 24/7. Always have your reservation details ready when contacting Amtrak.

To reach Amtrak via email, use intlhelp@amtrak.com if you are an international passenger with service questions. For privacy inquiries, please send an email to privacy@amtrak.com.
As an additional official method, use the "E‑mail Us" form available on Amtrak’s website. Through that form, you can submit questions or suggestions, and a customer service representative will respond within 7 days.

The Amtrak phone number support is available from 8:00 am to 5:30 pm.
However, you can write the sms or use Amtrak chat 24/7. You can contact their customer service team via phone, chat, or email to get assistance with your inquiries, booking or any other issues related to Amtrak services.

To contact Amtrak Customer Service via chat, go to their website and click on the "Contact Us" link located at the bottom of the page. From there, you can select "Chat with Us" to open a chat window where you can type your inquiry or issue. This is one of the best options if you need immediate support.

The Amtrak corporate office is located at 1 Massachusetts Ave. NW Washington, District Of Columbia 20001, United States. This is the main Amtrak address for official correspondence and executive operations. If you need to contact the Amtrak corporate staff or submit official inquiries, this is the primary address to use.

PissedConsumer Club

Contact Information

Amtrak Website:

Amtrak Help Center:

Corporate Office Address:

National Railroad Passenger Corporation
1 Massachusetts Ave. NW
Washington, District Of Columbia 20001
United States

Other Info (opening hours):

Additional Fax Numbers:

Legal (FOIA Request): +1(202) 799-6934

Sales/Reservations (Group Travel Requests): +1(800) 872-3298


Customer Service Hours:

Monday - Friday: 8:00am - 5:30pm


Amtrak Refunds:

P.O. Box 70

30th St. Station, 2955 Market St.

Philadelphia, PA 19104-2898


Amtrak Guest Rewards

P.O. Box 14368

Philadelphia, PA 19115


RAe Niedermeier+Teichmann PartmbB

Legal For EU/EEA Users

Maximilianstr. 13

80539 Munich

Germany

Fax: +49 (0) 89 20 300 6450


Office of Inspector General

10 G St. NE, Ste 3W-300

Washington, D.C. 20002

More contact details

Fax:

+1(202) 906-3285

How Customers Rate Amtrak Support?

3.7 / 5
Needs improvement

Based on 6.9K calls to Amtrak customer support through PissedConsumer.com and 33 survey responses.

Total Calls
6.9K
Avg Call Duration
07:04
Issues Resolved
17%

Why Customers Call Amtrak?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 49%
  • Request for Information 21%
  • Product/ Service 11%
  • Return/ Replace 5%
  • Refund 3%
  • Activation/ Cancellation 3%
  • Shipping and Delivery 3%
  • Payments and Charges 2%
  • Staff 1%
  • Account 1%
  • Website/ Application <1%
  • Employment <1%
  • Cards <1%

Customer Inquiries & Issues

49%
  • "Tickets price"
  • "Rates"
  • "Info for tickets"

Request for Information

21%
  • "Status of a claim"
  • "Update"
  • "Speakwagent"

Product/ Service

11%
  • "Purchase a ticket"
  • "Purchase ticket"
  • "Purchase rail pass vouchers"

Return/ Replace

5%
  • "Change trip"
  • "Change reservation"
  • "Wrong time on ticket"

Refund

3%
  • "I need a refund"
  • "Need to get refund on train ticket"
  • "Refund"

Activation/ Cancellation

3%
  • "Train cancelled"
  • "Canceled my trip"
  • "Cancel trip"

Shipping and Delivery

3%
  • "Did not receive confirmation number"
  • "Train is 8.5 hours late. We live 5 hours away from his destination . This is not ok"
  • "repoet delay"

Payments and Charges

2%
  • "Receipt"
  • "Made 4 payments and non of them worked, wanting to having all the 4 payments money back thank you"
  • "Billing discrepancy on mobile app"

Staff

1%
  • "Terrible phone service"
  • "Customer service question"
  • "I'm having trouble online with booking and date of service starting\nWould like to talk to someone in person"

Account

1%
  • "can't sign into my guestnrewardn account"
  • "MEMBER# *** PLEASE SEND SECURITY CODE TO MY TELEPHONE NUMBER: ***. I DO NOT KNOW HOW TO KEEP THE APP OPEN WHEN I GO TO EMAIL TO GET THE ACCESS CODE."
  • "Guest rewards not recognizing my account"

Website/ Application

<1%
  • "app won't let me put in return date"
  • "Application"
  • "I feel the application now for Amtrak for baggage department and I like for you to call me back I'm very interested in the job I live in Lancaster Pennsylvania"

Employment

<1%
  • "Custodian job"
  • "Jobs"
  • "Employment"

Cards

<1%
  • "Someone is using my card and has tried to run it five different times and it wasn't me"
  • "Credit card"
  • "gift card on Facebook promotion for $9.95"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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