Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245Schedules, fares and information
Customer Service:
-
(215) 856-7924International Visitors
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(800) 523-6590Schedules, fares and information (TTY)
Emergency/ Hotline:
-
(800) 331-0008Report suspicious activities & emergencies
Amtrak Emails:
Amtrak Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
FOIA Request: +1202-799-6934
Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak Customer Service?
Request for Information Question:
- “I need to talk to a human”
- “Question about trip through northeast”
- “Booking question”
Product/ Service Question:
- “I got quite sick from the food that I had in the dining cart on 28 April as I was traveling back home from Seattle on the Amtrak starlight train”
- “Iam having problems sing in to book a train also my phone number change”
- “Book a trip”
Return/ Replace Question:
- “Change reservation”
- “I want to change my reservation”
- “I made the wrong reservation”
Activation/ Cancellation Question:
- “Cancel reservations”
- “See if I bought a tickets & cancel”
- “Cancel reservation #0D5C7A”
Refund Question:
- “A refund on my canceled trip”
- “Refund. Need refund fax number”
- “Refund”
Payments and Charges Question:
- “Senior discount”
- “I was charged for my trip , money was deducted for my account but when I went to pick up my tickets , the agent behind the counter said I still had to pay for the trip”
- “Why was I charged 544 for ticket”
Shipping and Delivery Question:
- “I did not get my documents for trip on 6-7-22”
- “I didn't get the refund from the price difference of changing the trip”
- “Car shipping.”
Staff Question:
- “Services secueles”
- “Customer service”
- “Train service schedule”
Website/ Application Question:
- “Applications”
- “I am blind and cannot use your website”
- “I tried every single website and can not get it to go through! And i need it done in an hour!”
Employment Question:
- “Employment questions”
- “Seeking job employment”
- “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
Cards Question:
- “Why is there a hold for 122 on My card”
- “Wrong card”
Other Question:
- “For reservations with a voucher”
- “Information from South to North”
- “Want to skip bus and only board at train station”
About
Train Service, Customer Care, Sanitary Conditions
Website, Restroom Facility
Pros: Helpfulness of some employees, Getting off, Employees that go the extra mile, Train staff, Initiative of some employees
Cons: Horrible customer service, Late trains, Way too many delays, Uncomfortable, No help for disabled persons
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 5 out of 13 in Trains category
USA
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