Contact Amtrak Customer Service
Amtrak Phone Numbers and Emails
Toll-Free Number:
-
(800) 872-7245Schedules, fares and information
Customer Service:
-
(215) 856-7924International Visitors
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(800) 523-6590Schedules, fares and information (TTY)
Emergency/ Hotline:
-
(800) 331-0008Report suspicious activities & emergencies
Amtrak Emails:
Amtrak Contact Information
Amtrak Website:
Amtrak Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
FOIA Request: +1202-799-6934
Hours:
Monday - Friday: 8:00am - 5:30pm
Amtrak Refunds:
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
Fax:
Summary of Amtrak Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amtrak Customer Service?
Request for Information Question:
- “I need help with a ticket i am lost”
- “I need to talk to a human”
- “Question about reservations”
Product/ Service Question:
- “Because my things have been broken”
- “My name is Loretta Campbell I was on your Amtrak train on the 29th I came back from Norfolk Virginia to Tuscaloosa Alabama in the way of coming back here the man that put my stuff up on the Red Cap that put my stuff up on the train he broke up all my”
- “To book a round-trip ticket”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel my reservation”
- “Cancel a train”
Return/ Replace Question:
- “Change reservation”
- “I want to change my reservation”
- “I made the wrong reservation”
Refund Question:
- “Refund”
- “A refund on my canceled trip”
- “Total Refund due to Covid 19”
Staff Question:
- “Poor service no air conditioner on handicapped car”
- “To add my service dog to my ticket”
- “Customer service”
Payments and Charges Question:
- “Billing”
- “Senior discount”
- “I was charged for my trip , money was deducted for my account but when I went to pick up my tickets , the agent behind the counter said I still had to pay for the trip”
Shipping and Delivery Question:
- “Car shipping.”
- “I did not get my documents for trip on 6-7-22”
- “I didn't get the refund from the price difference of changing the trip”
Website/ Application Question:
- “Applications”
- “I am blind and cannot use your website”
- “I tried every single website and can not get it to go through! And i need it done in an hour!”
Employment Question:
- “Employment questions”
- “Seeking job employment”
- “I had a over 3 to 4 hour delay on my trip while we stopped in spokane and due to the delay I lost a current job project and potentially the complete job worth I've 23,000’”
Account Question:
- “I can't log in to my account”
- “I am a employee and cannot reset password for ADP”
Cards Question:
- “Why is there a hold for 122 on My card”
- “Wrong card”
Other Question:
- “Issue with making reservation”
- “Buy tikets”
- “Customer relations. Complaint”
About
Train Service, Customer Care, Sanitary Conditions
Website, Restroom Facility
Pros: Getting off, Employees that go the extra mile, Train staff, Initiative of some employees, Friendly employees
Cons: Horrible customer service, Late trains, Way too many delays, Uncomfortable, No help for disabled persons
Amtrak is actually the National Railroad Passenger Corporation. This company is a quasi-governmental corporation and the preferred stock of the company is owned by the Federal Government. The company operates passenger service on routes across the continental United States of America connecting hundreds of destinations in 48 states; routes to Vancouver, Toronto and Montreal. In addition to the passenger service, Amtrak expanded into freight transportation market and now operates a captive bus service. Frequency of service on routes of Amtrak varies depending on the route and destinations; it ranges from three trips weekly to several times per hour.
Amtrak is ranked 5 out of 16 in Trains category
USA
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