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TRAIN WAS SUPPOSED TO GET IN AT 7.15PM CENTRAL TIME DIDNT GET IN UNTIL 11.PM. NO HELP FROM SERVICE PEOPLE AND BRO IS NEARLY BLIND. JUST BAD SERVICE AND HELP DIDNT EVEN KNOW WHERE TRAIN WAS. BAD COMPANY FOR HELP IF U NEED HELP. HE WAS JUST PICKED UP BY FRIEND. THEY R...
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Review
#1410219 Review #1410219 is a subjective opinion of poster.
Cons
  • No help for disabled persons
  • Late trains
  • Lack of help for disabled persons and attitude
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution

Amtrak in New Haven, Connecticut - Just awful

We all understand that Amtrak has no money due to political infighting (trucks vs trains vs airplanes) but the staff is colossally inept and poorly trained. It does not help us hear better by having someone shout into the microphone or help us get our tickets out more rapidly by being shouted at by a conductor who hates the world (no doubt because he has such a fantastically lousy job). The staff on Amtrak should be (1) properly trained in basic manners and (2) take personal responsibility for acting in a civilized manner towards paying customers who have bought a truly wretched service.
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#552983 Review #552983 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Congress has to recognize that Amtrak operates like a third-world country and the unions need to just go away

Amtrak Train Service Review

Absolutely the worst trip I've ever taken. Delays on all 4 parts of my trip totaled over 24 hours. Filthy rooms, smelly cars, some of the staff (not all) were rude and uncooperative. I was traveling to see my new grandchild and lost 1.5 days of my trip to amtrak. Never again.
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#522828 Review #522828 is a subjective opinion of poster.

Amtrak - Review about Train Service from Old Saybrook, Connecticut

Paid $150 from rte 128 in Massachusetts to nyc..got on train at 325 pm and at 4 somewhere in Rhode Island the train stopes and we have a nasty smell of rubber..then we are informed that the electrical circuits that make the train run have been damaged..so we sit for 30 minutes without any instruction..then 2 and a half hours later a rescue train come to save us..then I decide since I will be on this train for well over 6 hours I will get something to eat...only to find out they don't take credit cards! No complimentary bottle of water or anything was offered to us for the awful inconvenience...what the *** is this...a round trip to Boston costs the same as a flight..what kind of show are you running here amtrak??
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#509812 Review #509812 is a subjective opinion of poster.

Amtrak in East Hartford, Connecticut - Always late, always rude, usually broken.

In the past year I have had the misfortune of relying on Scamtrak to get back and forth between New York and New Hampshire dozens of times. They are the absolute worst. They are always late. They are always rude. They frequently have serious problems, like no air conditioning in the summer, or no heat in the winter. Or they are out of water. Or ice. Or boxes to carry your overpriced rubbish back to your seat. Or the bathrooms dont work. Or they stop in the middle of *** nowhere for no reason and with no explanation. And when you speak up, no matter how politely, they are ***. Everyone who works for Scamtrak is a disgruntled ***. You can tell the government runs it, because it couldn't possibly be any more *** up. *** you, Scamtrak. *** you.
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2 comments
Anonymous
#632352

I noticed how many responses categorized this as funny, when in fact it is sad. I wish I could completely disagree, but I can't.

I can say that I worked with a handful of genuinely good people during my decade tenure in the mechanical/maintenance department, much of that time in a supervisory capacity. There always seemed to be a widespread attitude of uncaring among a lot of employees. My personal belief is it that attitude was spawned by the union shop mentality. So many believed that once they were beyond their probationary employment period, that their job was almost guaranteed, regardless of performance.

Virtually no personal pride in job performance to be found, do the least amount of work as possible and collect my paycheck. Don't even get me started on the unbelievable total disregard for waste and abuse of materials and assets, it was mind blowing. A perfect example of dependence on the tax payer tit. It was really an embarrassment at times.

I personally did my best to inject quality and pride as much as I could, but could not make that attitude contagious.

I eventually realized that there is no effective way to supervise a seemingly bunch of entitlement minded people who would not be able to keep their job in virtually any other environment, so I sacrificed my own excellent health and retirement benefits for my peace of mind and left. My two cents!

Anonymous
#682977
@Former Amtrak Employee

Wow, you said it! We could have been twins! I too work in Wash Terminal and experience the same thing each and everyday I am there! I have been there over 30 years,(hired 4-78) and for the last 20 plus have been in a management position, and I see the employee attitude grow worse by the day. There is no incentive to do any better, and for those that attempt to do so, breed contempt among their peers and either don't last long, or fall into line with the others.

I remember when this was a real railroad several decades ago, and nearly everyone involved knew that the continued survival depended on each person to do their best, and present their best attitude, but no longer for what I can contribute to a number of reasons, the most telling being the hiring of less than the most qualified personnel due to threatened lawsuits by the likes of the NAACP, and others.

Of late, it seems that many employees of certain races have learned that they are almost 'bullet proof' simply due to the fact that they are who they are, and on the other hand, other employees without this 'protection' run scared for fear of being accused racism or otherwise victimized. Yes, it is happening on Amtrak, for those that look will notice that the census of employees is very lopsided toward the employment of a much larger number of a certain race than any other, and I am not referring to the caucasions.

And in case your wondering...... no I am not white myself. But I call it how I see it.

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#391341 Review #391341 is a subjective opinion of poster.

Amtrak train 176

Our trip from Washington D.C. on May 26th was a disaster. We stopped outside Willmington Delaware and were told that they needed to clear the tracks, then it was the electrical system, then we needed a new engine, or a part for an engine. One hour and forty minutes were spent in the heat with no air, water or bathrooms that worked. Then when we got to Penn Station we were all thrown off the train and herded like cattle into a lounge area where they said to wait for an announcement. Finally they put us on the already oversold Acela and we got to Bridgeport over three hours late. The employees in New York were rude and refused to tell us anything that was going on with our train. I will never ride Amtrak again.
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#240095 Review #240095 is a subjective opinion of poster.

Amtrak, no announcement about electronic use with headphones

Enjoy taking Amtrak for travel to Atlanta and return trip to New York. Lately many passengers do not use headphones or ear pieces with video DVD players and was disturbing to me and other passengers. An adult watched her movie with sound up loud enough to be heard two seats back until 1:37 a.m.....March 25, 2010. If possible, could there be an announcement about the use of headphones with the use of DVD player(s) and any other electronic equipment aboard the train. The comfort of The Cressent makes the train ride my form of transportation enjoyable.
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1 comment
Anonymous
#130278

No Quiet Car? The trains between NY/PHL/WASH DC have Quiet Cars - no phones, no conversation, nothing. So NICE.

Review
#177354 Review #177354 is a subjective opinion of poster.

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