(7 of 459 reviews match)
TRAIN WAS SUPPOSED TO GET IN AT 7.15PM CENTRAL TIME DIDNT GET IN UNTIL 11.PM. NO HELP FROM SERVICE PEOPLE AND BRO IS NEARLY BLIND. JUST BAD SERVICE AND HELP DIDNT EVEN KNOW WHERE TRAIN WAS. BAD COMPANY FOR HELP IF U NEED HELP. HE WAS JUST PICKED UP BY FRIEND. THEY R...
- No help for disabled persons
- Late trains
- Lack of help for disabled persons and attitude
Reason of review
Problem with delivery
Let the company propose a solution
Amtrak in New Haven, Connecticut - Just awful
We all understand that Amtrak has no money due to political infighting (trucks vs trains vs airplanes) but the staff is colossally inept and poorly trained. It does not help us hear better by having someone shout into the microphone or help us get our tickets out more rapidly by being shouted at by a conductor who hates the world (no doubt because he has such a fantastically lousy job). The staff on Amtrak should be (1) properly trained in basic manners and (2) take personal responsibility for acting in a civilized manner towards paying customers who have bought a truly wretched service.
Reason of review
Poor customer service
Congress has to recognize that Amtrak operates like a third-world country and the unions need to just go away
Amtrak Train Service Review
Absolutely the worst trip I've ever taken. Delays on all 4 parts of my trip totaled over 24 hours. Filthy rooms, smelly cars, some of the staff (not all) were rude and uncooperative. I was traveling to see my new grandchild and lost 1.5 days of my trip to amtrak. Never again.
Amtrak - Review about Train Service from Old Saybrook, Connecticut
Paid $150 from rte 128 in Massachusetts to nyc..got on train at 325 pm and at 4 somewhere in Rhode Island the train stopes and we have a nasty smell of rubber..then we are informed that the electrical circuits that make the train run have been damaged..so we sit for 30 minutes without any instruction..then 2 and a half hours later a rescue train come to save us..then I decide since I will be on this train for well over 6 hours I will get something to eat...only to find out they don't take credit cards! No complimentary bottle of water or anything was offered to us for the awful inconvenience...what the *** is this...a round trip to Boston costs the same as a flight..what kind of show are you running here amtrak??
Amtrak in East Hartford, Connecticut - Always late, always rude, usually broken.
In the past year I have had the misfortune of relying on Scamtrak to get back and forth between New York and New Hampshire dozens of times. They are the absolute worst. They are always late. They are always rude. They frequently have serious problems, like no air conditioning in the summer, or no heat in the winter. Or they are out of water. Or ice. Or boxes to carry your overpriced rubbish back to your seat. Or the bathrooms dont work. Or they stop in the middle of *** nowhere for no reason and with no explanation. And when you speak up, no matter how politely, they are ***. Everyone who works for Scamtrak is a disgruntled ***. You can tell the government runs it, because it couldn't possibly be any more *** up. *** you, Scamtrak. *** you.
Amtrak train 176
Our trip from Washington D.C. on May 26th was a disaster. We stopped outside Willmington Delaware and were told that they needed to clear the tracks, then it was the electrical system, then we needed a new engine, or a part for an engine. One hour and forty minutes were spent in the heat with no air, water or bathrooms that worked. Then when we got to Penn Station we were all thrown off the train and herded like cattle into a lounge area where they said to wait for an announcement. Finally they put us on the already oversold Acela and we got to Bridgeport over three hours late. The employees in New York were rude and refused to tell us anything that was going on with our train. I will never ride Amtrak again.
Amtrak, no announcement about electronic use with headphones
Enjoy taking Amtrak for travel to Atlanta and return trip to New York. Lately many passengers do not use headphones or ear pieces with video DVD players and was disturbing to me and other passengers. An adult watched her movie with sound up loud enough to be heard two seats back until 1:37 a.m.....March 25, 2010. If possible, could there be an announcement about the use of headphones with the use of DVD player(s) and any other electronic equipment aboard the train. The comfort of The Cressent makes the train ride my form of transportation enjoyable.
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