John P Vym

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#4874545 
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Have tried 3 times to call Amtrak Rewards to transfer points on wife’s (now deceased) account to my (husband) account and call was dropped EACH time. Trying to get someone on the line is useless.

3.1
Tried to call Amtrak Rewards and agreed to the call back system.(1st mistake). The system called back in about an hour and promptly put me on hold for an indeterminate amount of time. When I finally got a human on the line I had to wait while they transferred me to Rewards who within minutes dropped the call, forcing me to go through the same song and dance two more times. As of this writing I STILL havent fully spoken to rewards department.
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Preferred solution: Wife’s points transferred to my account

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Anonymous
map-marker Meadville, Pennsylvania
#5088258 
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To cancel trip

2.0
I was already charged cancellation fee- I wanted it put back on my discover card not an e voucher. I never spoke to a real person- very frustrating!
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User's recommendation: Make sure you can make trip!

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Mason S Quw

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#4991475 
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I give no stars to Amtrak. This automated attendant does not hear correctly and service reps give wrong departure information and flat out lie about information.

I had a reservation for today and the service rep gave me the wrong departure time so I missed my departure. I tried exchanging for another day and departure time but told they could do nothing about it. So I have called customer service and they have hung up on me and the computer has given out the wrong call back number. It's some shady operation going on with the company.
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Preferred solution: Exchange reservation

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Holly M Zcc
#5123028 
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Need information

How to ride the Amtrak bus from Eureka, Ca. To connecting train to Sacramento, Ca.? How to buy tickets the time tables for the bus and train?
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Preferred solution: Help with Amtrak bus to connecting train, tickets and costs?

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Holly M Zcc
#5123019 
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Reservation and route questions

I want to travel by Amtrak bus from Eureka, Ca. To nearest train connection to Sac. Ca. How to get tickets?
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Preferred solution: Instructions on how to ride Amtrak bus in Eureka to connecting train to Sacramento, Ca.

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Carla R Exx

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#4705800 
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Right at the beginning of the trip the person at the door was so mean. My daughter called me in tears because he wouldn’t let her in the train saying she was late. Her ticket said an 8:50 am departure

1.0
Amtrak - Right at the beginning of the trip the person at the door was so mean. My daughter called me in tears because he wouldn’t let her in the train saying she was late. Her ticket said an 8:50 am departure
The train was supposed to depart at 8:50 AM and the man closed the door at 8:45!! The ladies my daughter was traveling with were on the train asking him to please open the door but they said he was smiling and glad it was closed!! My daughter planned this trip many weeks in advance and she made it to the train on time according to the ticket that man should have opened the door!!
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Loss:
$500

Preferred solution: Full refund

User's recommendation: If the passenger is right there, open the door!!

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Anonymous
map-marker Beaufort, South Carolina
#5024019 
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Make new reservation

5.0
To find someone to speak was very difficult. Once I downloaded the app things changed. You should clean up Amtrak web site as it caused me to quit. The folks at reservation were extremely helpful, knowledgeable, and friendly.
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User's recommendation: Use Amtrak app only. Reservation folk were outstanding

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Mary Ann H Opi
#5167119 
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Customer relations

I called to ask for changed if the time before 24 hours But there seemed to be a suspicious response told me I call on Monday because Amtrak has no personnel to help me with the changes My ticket is done by a third party. I'm confused. All I need is for Amtrak to help me enjoy my first time on the rails. How can I give a great report and promote you to travelers?
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Pros:
  • I like the sleeper and view
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Please get informed

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William H Jza
#5089255 
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Unable to connect

Couldnt get connected to travel service schedules Would appreciate a tel number to speak to a representative
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Juan L Mzx
#5069239 
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Rose bad woker

All her co workers hate this woman because of her nasty attitude just greyhound resolve the problem he did a good job
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Preferred solution: Apology

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Anonymous
map-marker Philadelphia, Pennsylvania
#4829452 
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Conflict of Interest

3.1