
Amtrak
Reviews and Complaints
Amtrak Reviews
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Verified ReviewerHave tried 3 times to call Amtrak Rewards to transfer points on wife’s (now deceased) account to my (husband) account and call was dropped EACH time. Trying to get someone on the line is useless.
Preferred solution: Wife’s points transferred to my account
To cancel trip
User's recommendation: Make sure you can make trip!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI give no stars to Amtrak. This automated attendant does not hear correctly and service reps give wrong departure information and flat out lie about information.
Preferred solution: Exchange reservation
Need information
Preferred solution: Help with Amtrak bus to connecting train, tickets and costs?
Reservation and route questions
Preferred solution: Instructions on how to ride Amtrak bus in Eureka to connecting train to Sacramento, Ca.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRight at the beginning of the trip the person at the door was so mean. My daughter called me in tears because he wouldn’t let her in the train saying she was late. Her ticket said an 8:50 am departure
Preferred solution: Full refund
User's recommendation: If the passenger is right there, open the door!!
Make new reservation
User's recommendation: Use Amtrak app only. Reservation folk were outstanding
Customer relations
- I like the sleeper and view
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Please get informed
Unable to connect
Rose bad woker
Preferred solution: Apology