Amtrak Reviews and Complaints
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Amtrak - Complaint #1427303
Problem solved by 12-20-2019 Found my luggage and I picked it up.
Review
Service
Reason of review
Good customer service
I have been thinking about taking a cross country trip on Amtrak, but I am extremely hesitant to do so because I have a very large stash of cash that I would be bringing with me and also I would be paying for my one way ticket with cash at the last minute. I am afraid...
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Review
Amtrak Website Sucks
Been trying for an hour to buy tickets on there website. Have gotten no where. Been trying to get tickets from Providence to Washington. Looks like I’ll be driving.
Review
Product
Reason of review
Order processing issue
How does Amtrak make any money at all? There website is imposdible to use.
Impossible to make ANY reservation! i spent over an hour and could not book a reservation to anywhere.
Rode 36 hours. Bathrooms apparently never cleaned, one had fecal matter for last 10 hours of trip. After 12 hours, all bathrooms were so unsanitary that I believe they were a health risk. Reached Kansas City Station and bathrooms were even more appalling. My opinion,...
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1 comment
Forgot to mention, my grandfather and father were railroad engineers (not Amtrak). I loved the ride and the relaxed style of travel, BUT not worth the health risk.
Afterwards an Amtrak ticket agent said it was my fault for not complaining.
Classy response huh. My opinion, you substantially risk your health if you travel Amtrak.
Amtrak in Houston, Texas - Lost Luggage
AMTRAK failed to check my luggage at Indiapolis IN station and at Chicago station. Learned that carry on is not a duffle bag but any luggage not checked. And you are responsible for getting your luggage on and off. I did not know this and it was not communicated to me. I was redcapped due to disability. BEAUTIFUL service. They found my luggage. I will pick it up today. Problem resolved.
Review
Service
Reason of review
Bad quality
I purchase a train ticket to travel to Houston, TX. I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via...
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Review
Service
Reason of review
Bad quality
We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.
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1 comment
May I suggest going Greyhound next time? Or Hitch-Hiking?
If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you all the way to Lafayette without stopping at every little Hick town along the way like Greyhound makes you do. Plus you would have saved yourself alot of money as well.
Review
Service
Pros
- Comfortable ride
Cons
- Arriving 5 hours late at lafayette station
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
TRAIN WAS SUPPOSED TO GET IN AT 7.15PM CENTRAL TIME DIDNT GET IN UNTIL 11.PM. NO HELP FROM SERVICE PEOPLE AND BRO IS NEARLY BLIND. JUST BAD SERVICE AND HELP DIDNT EVEN KNOW WHERE TRAIN WAS. BAD COMPANY FOR HELP IF U NEED HELP. HE WAS JUST PICKED UP BY FRIEND. THEY R...
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Review
Service
Cons
- So bad
- No help for disabled persons
- Lack of help for disabled persons and attitude
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution
The conductor woke me up in the middle of the night throwing my luggage in the middle of the isle saying I only paid for one mother *** seat and to get my *** out of the isle I asked for a supervisor as I realized the guy had his name tag covered and wouldn't give me...
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5 comments
Maybe next time you should try going Greyhound and see if you like their service any better.
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Review
Service
Pros
- Initiative of some employees
Cons
- Jerks working for you
Reason of review
Poor customer service
Preferred solution
Full refund
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So stay home.... Problem solved....You're Welcome...