Amtrak
Reviews and Complaints
48K
CLAIMED LOSSES
511
TOTAL REVIEWS
70.3K
PAGE VIEWS
1
ISSUE RESOLVED
Amtrak Reviews
Refund
amtrack train from lafayette louisiana to new orleans on friday the 16th 9:10 leave time 3 hrs late .I have been trying to get refund for 3 days.rev number 4EA73D
ID
Location
Athens, Georgia
New Reviewer
Ive called three times and they say if you wanna call back they would say an hour or hour and a half call back then they call back then I had to wait another 22 minutes for somebody to come on to talk to me. Every time I was trying to get some information they hung up....
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ID
Location
Moorpark, California
Preferred solution
I would like to have somebody call me from the corporate office I appreciate.
New Reviewer
Baggage
I was unable to get my bags when I was dropped off, and then unable to get ahold of anybody to rectify the situation. So now Im waiting to call tomorrow morning and see if anyone answers the numerous numbers that they provide
ID
Location
Milpitas, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerImportant too complicated get me a live agents
It is about upgrading my return trip to a Roomette because I am a senior 83 years old with certain difficulties and when I was sold a ticket on coach I was not told that in order for me to get any services I have to climb back-and-forth stairs consistently for the last for five days because the train was terribly delayed and I became sick I lost like 3 to 4 days of my vacation I still cant hardly walk or move so I need somebody to make arrangements for my return in August 30 or later. Initially when I realize the problem I tried to upgrade it in Chicago in Denver it was refused. definitely accommodate me
ID
Location
Emeryville, California
Preferred solution
My upgrade upgrade on my return.Please contact me Do not call and leave me hanging for two hours. And do not have a computer talking to me.It is extremely stressful all I want is a solution.
I’m trying to get a round trip ticket
I been hold for 3 hours or more I been calling since last week trying to make a reservation to get a ticket.Still nobody picking up the phone or anything..Is there anybody else I can talk to bout this because it has to be somebody I can talk to bout this issue going on
ID
Amtrak is completely worthless. I've been trying for two days to book a one-way trip from Eugene, OR, to Bellingham, WA. On their website, I select segment 1 (Eugene to Seattle), which it accepts. But when I select segment 2 (Seattle to Bellingham), it just returns me...
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ID
Location
Grants Pass, Oregon
New Reviewer
Worst trip ever
Roughest ride ever. Will never ride Amtrak again. Went from Denver to Chicago. Will never recommend Amtrak.
User's recommendation: Don’t ride Amtrak.
ID
Location
Lincoln, Nebraska
Cons
- Uncomfortable
Preferred solution
Price reduction
New Reviewer
Train broke down from Chicago 352
To complain it was the worst trip ever a ride from Chicago to Ann Arbor took 10 hours instead of 5 the train left. Chicago at 1:25 and broke down in Hammond Indiana for 2 hours until the 3:59 train came with an engine to help us get moving I missed all the family graduation the party everything. was over. The train was hot they gave us water which was hot and snack packs . The staff was very apologetic but I fault the company old people like me love the train I am 65 and have only have sight in one eye because of an injury. Please contact me
ID
Pros
- Train staff
- Staff was great
- Employees who do go the extra mile
Cons
- Arriving 3 hours late
Loss
$100
Preferred solution
A voucher to compensate the time loss and the family graduation/ family reunion I missed because of this
New Reviewer
I need to talk to a human. Phone number rings busy for the last hour
My ticket. Ticket #470439. Phone rings busy. Why 100 symbols. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$"$$$$""""""""######'!!!@@@!@!
ID
Pros
- Safe and fairly reliable
Cons
- Being bused from one place to another
Preferred solution
Times changed with no layovers.
To find the amount of a round-trip from Baltimore Maryland to Los Angeles California and back
Havent heard anything , Left a message with my request for knowledge about a round-trip ticket and havent heard anything in almost 2 hours. If I dont hear tomorrow I guess I will try again. Its very hard to make a planned trip when nobody gets back to you
User's recommendation: Keep trying, a human Has to be involved somewhere along the line.
ID
Location
Dundalk, Maryland
New Reviewer
Booking a trip
I called yesterday to reserve a trip called back today to pay for it was put on hold for a hour called back waited for a call back never got the call back if you like to reach me you can do so at 323 399 **** thanks
ID
Pros
- Friendly employees
Cons
- Food
- Confusing policies
Preferred solution
Let the company propose a solution
Unauthorized use of credit card
Was charged for Two tickets for $171 , $251 I should of only been charged no more than $57 Please return monies back to account.
ID
Location
Los Angeles, California
New Reviewer
Absolutely terrible website.
I want to know the regular train times, when they leave, on what days, and then try to figure a travel schedule from that. Can't do that as you have to put in travel dates to get any info. Maybe I'm missing something, but if I am, its because they are making it very difficult to find.
User's recommendation: Good luck.
ID
Location
Watertown, New York
New Reviewer
Problem with booking from Chicago to Salt Lake leaving on the 26 June
Payed for first class with bedroom in March with Vacations by rail was told problem with sleeper car got bumped to coach today leaving on June 26 2021
ID
Preferred solution
What I paid for
I need to talk to a human
I don't recall that I made a complaint. My experience with Amtrak was excellent. Once I was able to speak to an agent, my trip plans we're made quickly and efficiently. The agent was very pleasant. The only issue I had was that I was on hold for approximately 35 minutes. That can be frustrating, but in my situation, I did other business while waiting for my call to be answered. It was worth the wait because I was unable to navigate the trip planning online. ismfrustrating
User's recommendation: Be prepared to be put on hold. If you expect an immediate answer, you may be frustrated.
ID
Location
Minneapolis, Minnesota
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