Amtrak
Reviews and Complaints
46.9K
CLAIMED LOSSES
498
TOTAL REVIEWS
68.2K
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Amtrak Reviews
New Reviewer
Problem with booking from Chicago to Salt Lake leaving on the 26 June
Payed for first class with bedroom in March with Vacations by rail was told problem with sleeper car got bumped to coach today leaving on June 26 2021
ID
Preferred solution
What I paid for
I need to talk to a human
I don't recall that I made a complaint. My experience with Amtrak was excellent. Once I was able to speak to an agent, my trip plans we're made quickly and efficiently. The agent was very pleasant. The only issue I had was that I was on hold for approximately 35 minutes. That can be frustrating, but in my situation, I did other business while waiting for my call to be answered. It was worth the wait because I was unable to navigate the trip planning online. ismfrustrating
User's recommendation: Be prepared to be put on hold. If you expect an immediate answer, you may be frustrated.
ID
Location
Minneapolis, Minnesota
Refund order by mistake
I didn't mean to order the ticket it was a mistake I was browsing over the prices and put things together and order it by mistake I need a refund, im Currently behind on bills
ID
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Verified Reviewer New Reviewer
I took the Valley flyer from New Haven Ct to Greenfield Ma and things were horrible from the start. The train was delayed by a half-hour, yet the electric sign at the station lied and said it was arriving on time. I rode Amtrak before and loved it this time it was...
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ID
Preferred solution
Apology
New Reviewer
Booking ticket
The agent was excellent. Very helpful and made me feel very welcome. I couldn't have asked for more. I am using auto train for the first time and had questions. This agent answered them all.
ID
Location
Port Jervis, New York
New Reviewer
At this point they suck
I have gotten nothing but the run around. I want to surprise my husband and go up to connecticut i have had nothing but trouble with amtrak. got my travel plans put cant get it paid. i got gift cards like you suggested still cant get it paid at this point you should give me the trip for free. im 79 and my husband is 80. i have been sent here there and everywhere you can think of. we are to leave the 18th of june and return july 23. someone please get back to me ASAP I want this taken care of NOW. time is running out. Judy Jones 863 273 ****
User's recommendation: at this point i would not tell any one to go by amtrak.
ID
Preferred solution
the trip paid for and no more problems. ASAP
Bad service
Yes Bad service this was my first time taking Amtrak I took a train from New York to Pittsburgh while I was in New York station a good woman that works there but not for the Amtrak yes for New Jersey transportation or whatever was very nice to me as well as to my company but on the other hand there was an Amtrak lady in the lobby where are you going to go to the gates is a woman dad is very disrespectful she has no class she dont knows how to deal with public. Very preponderant very dictatorship and with a night or two uncalled for
User's recommendation: Don’t get close to this scarecrow.
ID
Cons
- So bad
Book reservation and trip
The first person i talked to was very RUDE and hung up on me I called back and the other Person Was Nice And Resolved my reservations. so im still gonna travel with amtrak i love your trains Thank You Sharon Belesky
ID
Location
Kirkland, Washington
New Reviewer
My room was not very clean, and the food was disappointing.
I have been riding with Amtrak for at least 30yrs or more, but this last trip was the worst that I've ever experienced. I was on train 92 Rm H. Since the pandemic, I've been carrying my cleaning supplies, Lysol spray, wipes and gloves. I cleaned the bathroom, which wasn't to bad, but still dirty. I closed the curtain that night and they were filthy. They were full of dust and dirt. I couldn't reach the top ones, so dust was flying around all night. The food that night was terrible dry and hard, meatballs w/Pasta. The breakfast was enjoyable, but they ran out of my lunch selection. I did tell the porter about it, asked about Wi-Fi which never worked. I was very disappoint.
ID
Location
Newark, New Jersey
Service
Amtrak Sanitary Conditions
Pros
- Comfortable ride
- Friendly employees
Cons
- Dirty
Preferred solution
Let the company propose a solution
New Reviewer
I was asked some one in customer service she was not very helpful for a senior citizen I think your company should be more understanding when all the person to asking instead of a person that that is
Ticket information and if you would have any cancellations for a ticket next week if you have one for Wednesday coach isn't there a way you can email me and let me know if you have a seat available for me, it's very important I get back to Sacramento California think it's very important that you should try to. Be more helpful with older people that would like to have a nice ride home when I just lost my brother last week and I going through a lot of family problems right now thank you for taking the time to please read my text Anna
User's recommendation: Right now I don't think I would tell my friends to take a trip.
ID
Location
New York, New York
Preferred solution
Please try to find me a seat on next train live Wednesday because I would very much prefer to get out of here and go back home in Sacramento California
I have heard it many times. During the announcements that are made there is mention that "Please use headphones if you are using an electronic device". I completely agree and enjoy not listening to people yapping on their phones or playing their music. Recently I was...
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ID
Location
Washington, District Of Columbia
Service
Amtrak Customer Care
Pros
- Safe and fairly reliable
- Train ride is usually good
Cons
- Cashless
- Confusing policies
New Reviewer
Letting the World Know
Amtrak runs as well as any government organization- poorly! Our trip to Portland and back from San Jose was quite disappointing, after seeing ads about the coastal route. Windows, floors, carpets, walls, were all dirty. The bathrooms were right out of airplane land, old as the 70s, perhaps. Food service was warmed up, prepackaged food, no service. One leg of the trip, it came in a white bag, handed over for us to unpack. For breakfast, the same service consisted of everyone selecting their breakfast packages of oatmeals and yogurts from one table. So much for guest separation during COVID. So much for table service. This was a bad cafeteria on wheels. Dont travel by Amtrak.
User's recommendation: Find a different method of travel.
ID
Location
San Jose, California
Service
Amtrak Train Service
Pros
- Friendly employees
Cons
- Needs to be refurbished
- Dirty
- Food
Preferred solution
Apology
New Reviewer
I booked a ticket from san bernardino ca to modesto a nine hour trip, when recieving confirmation there was a notice that "all food service will be paid by debit or credit card no cash" anticipating a snafoo I brought along a Nissan cup a soup expecting hot water...
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1 comment
PissedConsumer1957271
#1957271
Best to pack some sandwiches and apples and fresh fruit and drinks on your Amtrak ride. The prices of the food and drink in the Cafe car are Highway robbery, only over the rails so I guess yoy could say they are train robbery prices.
I once paid Amtrak's high prices for a sandwich and snapple on my train ride from Oakland to Bakersfield and I vowed never again.
I recently rode Amtrak from New Orleans to Lafayette and I enjoyed some fruit cups and an apple on my ride. I was very hungry and would have very much have enjoyed getting a sandwich and a drink from the cafe car, but I didn't want to let them rip me off.
ID
Service
Amtrak Customer Care
Cons
- Uncomfortable
- Website blows
- No food for 9 hours rude intimidating behavior by conductors
Loss
$3
Preferred solution
Full refund
New Reviewer
Compliment
Attn: Mr Flynn, CEO I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette for Covid protection. My attendant was Anebrea (unsure of spelling) Cole. I arrived at my destination on Monday the 14th September. Ms Cole was extremely courteous and helpful. She provided an extra blanket for my comfort and was otherwise very attentive. I shall definitely travel Amtrak again in the future. Yours truly, Sandra ( in Blairstown Iowa).
User's recommendation: Travel Amtrak! No airport hassles!
ID
Location
Montezuma, Iowa
Our special trip from Glenwood Springs to Emeryville was horrible. The train was overfilled by Train Jam. No place to move other than stay in our seat.
We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental railroad. Because of Train Jam we never want to use Amtrak again. 
User's recommendation: Don't use Amtrak. Filthy bathrooms, crowded trains with Train Jam people, and the trapped feeling of being stuck in horrible surroundings.
1 comment
ID
Location
Emeryville, California
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Sounds like school. Yuck.