Amtrak
Reviews and Complaints
46.8K
CLAIMED LOSSES
484
TOTAL REVIEWS
66K
PAGE VIEWS
Our special trip from Glenwood Springs to Emeryville was horrible. The train was overfilled by Train Jam. No place to move other than stay in our seat.
We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental railroad. Because of Train Jam we never want to use Amtrak again. 
User's recommendation: Don't use Amtrak. Filthy bathrooms, crowded trains with Train Jam people, and the trapped feeling of being stuck in horrible surroundings.
1 comment
ID
Location
Emeryville, California
FOOD SERVICE
I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for my purchases with cash anywhere I go. When I get to the train and wish to buy a cup of coffee and the person behind the counter says "sorry...credit cards only" I get pretty steamed. I had to starve between Washington and New York. Thank you Amtrak for taking the "Customer" out of "Customer Service"!
User's recommendation: Purchase meals and food items ahead of your train travel.
ID
Service
Amtrak Customer Care
Pros
- Friendly employees
- Generally timely and reliable
- Train ride is usually good
Cons
- Food service
Preferred solution
Deliver product or service ordered
Bad experience
Amtrak has a new crop of reservation people when you call 1-800-USA-RAIL, and they don;t know beans! These *** issued me a ticket for a train going the wrong direction. I spoke very clearly that I wanted to go from Philadelphia to New York. The conductor was very nice and assisted me in making the change, but explained that since the people at the phone number are contracted, they have had a lot of problems.
ID
Service
Amtrak Customer Care
Pros
- Initiative of some employees
Cons
- See review
New Reviewer
Complaints
I was traving from Santa Barbara on 3/15/20 on Thruway at 7:35 am and ti was very very cold that so when we gone half was i ask driver to please can u turn heater th ed bud is very COLD been early morning HE REPLIED GO SIT IN THE BACK HERE IN FRONT IT GETS FOGGY and that's damm lies ,i take same route once a month back and forth no one ever said that to me GO SIT IN THE BACK. We pay to ride bus and ride comfortably for 4hrs and I hope u people have talk w him.ma
User's recommendation: To make us SINORS comfortable.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Excellent Services
Your Agent Jamie Moffitt, was very courteous and knowledgeable regarding his duties at the Raleigh,N.C. Station.
1 comment
ID
Location
Raleigh, North Carolina
Service
Amtrak Customer Care
Pros
- Great service
Reason of review
Fast order processing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWebsite is not intuitive and non functional
I know ecommerce very well. I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional. Wow is all I can say.
1 comment
ID
Location
Neenah, Wisconsin
New Reviewer
Do not except to get a good meal on Amtrak anymore!!! PICNIC TRAIN!!
The Amtrak Rails have cut back on providing customers with the pleasure of riding the train and experiencing the Dining Cart. If you are planning on riding the train, your experience will be like riding on a PICNIC TRAIN. People will start pulling our large Igloo containers and sandwiches. The experience of sitting in the dining cart is no longer. For the 30 hours that my husband and I sat on the train was not what we expected. I will never put myself through that again and the bathrooms on each cart are NOT clean.
2 comments
ID
Location
New Orleans, Louisiana
Service
Amtrak Train Service
Reason of review
Notice of food changes on the train
Loss
$264
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPrepare for the worst
I was riding the Amtrak from Glenview, il. to Redwing, Minnesota a couple of days ago. I paid for a ticket for my King Charles Cavalier ( 13 pounds). After over 4 hours, we were coming into Winona, which is the only stop where passengers can smoke, walk outside a little, or take their dogs out. When we were almost there, I took my sleeping dog out of her carrier and put her on my lap so I could put on her jacket and leash. Along comes conductor Shorter and tells me that because the dog is out of the carrier, I have to leave the train. AND he calls for a police escort! I have to add that getting on the train (I didn’t ask for help) with the dog, carrier, and suitcase was difficult And I accidentally left my purse on the platform. So.....I’m in Winona, without money,phone, or ID. It’s nighttime, there’s no attendant in the station, and I am a 72 year old woman. It took two hours for my friend to get there and then, another two hours to his house. It was a long, horrible day caused by a conductor who hates dogs, women, or both. (As for the purse, a woman on the train with me called her parents who went back to the depot, found my purse and overnighted it.)
1 comment
ID
Service
Amtrak Train Service
Cons
- Unfeeling conductor named shorter
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
Website reservation systems doesn't work. Despite having an account for years with all my info, about 1/2 the time I can't get a reservation or my credit card to go through properly. So then I have to call and wait to book via an agent. Last night I wasted over an hour...
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3 comments
PissedConsumer1801380
#1801380
Why not just *** a ride on a freight train like the hobos do. Just make sure that you always have a warm coat and a gallon of water with you at all times. And maybe a can of mace to spray on any bulls who may try hassle you.
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ID
Location
Manhattan, New York
Pros
- It exists
Cons
- Everything else
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction
New Carrolton Maryland, the PG County Homeless Shelter
I take the train pretty frequently. One of the helpful Conductors told me I should write about this experience after I complained to her about it. This station closes on Saturday and Sunday so that the homeless and destitute have a place to sleep. I was walking to my train and saw a man urinating on the wall on a Saturday. He just turned to me and laughed, walked a few steps and laid down to sleep. Completely disgusting! Amtrak needs to reopen this station during the weekends so that there is staff available to make this a decent place to catch a train again!
1 comment
ID
Location
Owings, Maryland
New Reviewer
AM track website sucks
I can probably drive from Dallas to San Antonio faster than I could figure out their stupid website.
1 comment
ID
Product
Amtrak Website
Cons
- Cant make reservations
Reason of review
Order processing issue
Preferred solution
Just get a damn website the we can navigate. I've tried for 5 (five) years to to make reservations
New Reviewer
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
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2 comments
PissedConsumer1752476
#1752476
As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!
View more comments
ID
Pros
- Excellent staff
Cons
- Getting rid of dining car
- You
- Dummy
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
Lexi gave shoddy service.
I made train reservations on August 30, 2019. The first agent made incorrect reservations so I had to call again. The second agent making reservation said her name was Lexi. She was not familiar with how to make the reservations. I have to travel by bus to Amtrak station. Amtrak always included this in my reservations. I had to explain this to Lexi giving her the time bus departs etc. (I travel this route often.) I was asking her questions making sure I am understanding her correctly. She got an attitdude. I told her she did not have to get one. While still asking questions, she hung up on me. E-mailed me a reservation that was not thorough and incomplete. if you rate the agent after the call and give all ones, Amtrak rating system will say they had trouble with your survey and hang up. I called Amtrak a third time and FORTUNATELY got a WONDERFUL. agent who was patient, knowledgeable and thorough. She took time to get me on the correct buses trains business class, cabins etc. I rated this agent all 5's and Amtrak accepted the survey. Making reservations recently, I have found Amtrak agents are not as knowledgeable or may not know how to schedule a complete trip. I had to make this reservation THREE times because the first two agents were not knowledgeable and one of them had a bad attitude. The best thing aboit the trip is once you get past scheduling and Greyhound bus, the rest of the trip train ride us AWESOME!!!
ID
Location
Houston, Texas
Service
Amtrak Customer Care
Reason of review
Order processing issue
New Reviewer
Amtrak website is horrendous!!!!!
Never works!! Doesn't take my password and when I request a new one, a reset email never arrives! Wasted time and poor service will sink Amtrak.
ID
Location
Westwood, New Jersey
Product
Amtrak Website
Pros
- Train ride is usually good
Cons
- Website blows
Reason of review
Bad quality
Loss
$1
Preferred solution
I just want a receipt
New Reviewer
AWESOME! Customer Service Employee Divas
On July 19, 2019 I took the 6:42pm AMTRAK train (138) from Baltimore Penn to Philadelphia 30th St Station, Train. Prior to my trip I had a grueling drive from Philly to Bmore to return a rental car. I had not booked a ticket for this particular trip...to focus trying to get to Penn Station. Two female employees assisted me with getting a ticket after being on the train. One of the attendants professionally informed the of Amtrak policies on booking ticket and attendant booked me a reasonable priced ticket. I was able to relax and greatly appreciated getting home to Philly at decent hour. Thank you, Cynthia and Christian
ID
Location
Philadelphia, Pennsylvania
Service
Amtrak Train Service
Pros
- Employees that go the extra mile
Cons
- Na na
Reason of review
Good customer service
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Sounds like school. Yuck.