State: California City: San Jose Clear all filters (3 of 439 reviews match)
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I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've...
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#468592
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977.00 sleeper car to seattle 10 years ago had similar experience, but I forgive. san jose to seattle last night. 7/19/2013. train is 3.5 hours late. upon boarding am told to sit in another car 'sleeper' not clean - we wait an hour, and finally go searching for...
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Anonymous
guest231

Amtrak 14 Northbound Coast Starlight was NOT 3.5 hours late on 7/19/2013. See http://98.69.163.4/scripts/archivefinder.pl?seltrain=14&selmonth=07&selyear=2013&s...

#431276
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on the trip from San Jose CA to Reno Nev, we had to take one train and transfer to what they called the Zephyr. the first woman was very rude to me, first of all when i purchased the tickets, they did not explain anything about the trip, even though I told them I was...
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Anonymous
anon

did you ever think to be responsible for your own tickets and actually check them before you boarded? be responsible for your own mistakes its not every one else\'s fault.

#327010
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