State: California City: San Jose Clear all filters (3 of 459 reviews match)
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I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've...
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1 comment
Anonymous
#1716388

blame it on affirmative action and your goverment

Review
#468592 Review #468592 is a subjective opinion of poster.
977.00 sleeper car to seattle 10 years ago had similar experience, but I forgive. san jose to seattle last night. 7/19/2013. train is 3.5 hours late. upon boarding am told to sit in another car 'sleeper' not clean - we wait an hour, and finally go searching for...
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Anonymous
#704827

Amtrak 14 Northbound Coast Starlight was NOT 3.5 hours late on 7/19/2013.

See http://98.69.163.4/scripts/archivefinder.pl?seltrain=14&selmonth=07&selyear=2013&selday=19

for the actual train times. It was 1.5 hours late to depart San Jose.

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#431276 Review #431276 is a subjective opinion of poster.
Loss
$1500

This is about the conductors on the amtrak train

on the trip from San Jose CA to Reno Nev, we had to take one train and transfer to what they called the Zephyr. the first woman was very rude to me, first of all when i purchased the tickets, they did not explain anything about the trip, even though I told them I was a first time rider. Then the tickets were fouled up and I thought they were straightened out, but when we got on the Zephyr, they had not changed the tickets from upper to lower level, because my son and I are disabled. My daughter and grandson were also on this trip and even my daughter who has a lot of patience said they had an attitude. the worst one was on the Zephyr, the conductor who argued and flat told me that if they needed my seat I would have to move, I told him the doctor said no stairs, he was extremely rude and very nasty, i did not appreciate it one bit.
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Anonymous
#501972

did you ever think to be responsible for your own tickets and actually check them before you boarded? be responsible for your own mistakes its not every one else's fault.

Review
#327010 Review #327010 is a subjective opinion of poster.

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