(3 of 439 reviews match)
I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've...Read more
977.00 sleeper car to seattle 10 years ago had similar experience, but I forgive. san jose to seattle last night. 7/19/2013. train is 3.5 hours late. upon boarding am told to sit in another car 'sleeper' not clean - we wait an hour, and finally go searching for...Read more
on the trip from San Jose CA to Reno Nev, we had to take one train and transfer to what they called the Zephyr. the first woman was very rude to me, first of all when i purchased the tickets, they did not explain anything about the trip, even though I told them I was...Read more
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