(2 of 459 reviews match)
Coaster Tickets Review
Attempted to board train 772 at Solano Beach Station going southbound. Conductor Mitch refused to allow us to board with a Coaster ticket and screamed Amtrak does not accept coaster tickets at me and my wife, contrary to the subsidy agreement etc. very embarrassing and inconsistent as we travelled from SD to Solana Beach with big smiles from amtrak crew firstname.lastname@example.org
Reason of review
Poor customer service
Amtrak in Long Beach, California - Missing in Bedroom Car
Rode Empire Builder from Portland, Train 28 on November 5th 2012. We were in car 2830 in bedroom B. Nice trip and we arrived in Chicago about 45 min late. Not bad I was told. Now the good stuff. I forgot a black toiletry bag on the ledge above the siting chair. I tipped out my car attendant "Joe" pretty good so I figured it will be turned in. The train was at the end of the line. It sat overnight in the yard. I called Lost & Found and left a message at Chicago Union Station. I took a cab ride there the next morning on my way to the airport. I was sent to the basement where lost and found is. Met "Steve" nice guy who said nothing was turned in. He called someone to search the car. He took my cell number and told me because I had business card and 3 prescriptions in there plus our own room and our quick response it should get returned. It never happened !!! My bag just disappeared . I called Steve 1 week later and he said nothing was turned in. My fault for leaving it but shame on Amtrak for not turning it in. My bet is the prescription narcotics were more important then doing the honest thing and turn it in. It wasn't for Lack of Identification on and in the item. Just Saying
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Amtrak? What happened? What can we help you with?