State: California City: Long Beach Clear all filters (2 of 459 reviews match)

Coaster Tickets Review

Attempted to board train 772 at Solano Beach Station going southbound. Conductor Mitch refused to allow us to board with a Coaster ticket and screamed Amtrak does not accept coaster tickets at me and my wife, contrary to the subsidy agreement etc. very embarrassing and inconsistent as we travelled from SD to Solana Beach with big smiles from amtrak crew
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#658188 Review #658188 is a subjective opinion of poster.
Reason of review
Poor customer service

Amtrak in Long Beach, California - Missing in Bedroom Car

Rode Empire Builder from Portland, Train 28 on November 5th 2012. We were in car 2830 in bedroom B. Nice trip and we arrived in Chicago about 45 min late. Not bad I was told. Now the good stuff. I forgot a black toiletry bag on the ledge above the siting chair. I tipped out my car attendant "Joe" pretty good so I figured it will be turned in. The train was at the end of the line. It sat overnight in the yard. I called Lost & Found and left a message at Chicago Union Station. I took a cab ride there the next morning on my way to the airport. I was sent to the basement where lost and found is. Met "Steve" nice guy who said nothing was turned in. He called someone to search the car. He took my cell number and told me because I had business card and 3 prescriptions in there plus our own room and our quick response it should get returned. It never happened !!! My bag just disappeared . I called Steve 1 week later and he said nothing was turned in. My fault for leaving it but shame on Amtrak for not turning it in. My bet is the prescription narcotics were more important then doing the honest thing and turn it in. It wasn't for Lack of Identification on and in the item. Just Saying
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#360604 Review #360604 is a subjective opinion of poster.

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