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Amtrak Train Service Review

i dont know who the train engineer is tonight or if its even Amtrack but its 12:34 am and whoever the engineer is onboard needs to be fired. i live off poinsettia in carlsbad and about a mile or two east of the tracks on a hill and this guy has been blaring on that horn onnoxioisly. its way overboard and it needs to stop
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Review
#888047 Review #888047 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service
1.3
Details
I understand this is not a luxury train even in the sleeper section.I understand there will be delays. But I do not understand the horrific nasty dining car staff. They are rude and mean. I guess because you are held captive on the train, they are not required to be...
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Review
#756625 Review #756625 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service

Amtrak in Los Angeles, California - A Dozen Thoughts for Amtarak Travelers

3.3
Details
1) Don't board the train with a chip on your shoulder. It is YOUR attitude that dictates how you are treated by the Amtrak staff (and your fellow passengers). Rather, boarding the train with the attitude of, "Hello, Amtrak. What can I do to make your job easier today?" That would go a LONG way toward making your travel experience more enjoyable for everyone. 2) Almost all of Amtrak's employees are human beings (although some possess some super-human powers, so they may be from another universe). If you act like you think you are royalty, they may not accommodate your self-elevated status quickly enough to satisfy you. If you act like you think of them as your personal lowly servants, they may not immediately assume that lowly state in an appropriately humble way to satisfy you. Do not expect anyone to genuflect in your presence, or kiss any part of your anatomy in adoration, awe, respect, or reverence. 3) The train is often behind schedule, and almost all of the time it is due to circumstances beyond Amtrak's control. Yes, there are occasional mechanical "opportunities," but you have those with your own home, car, computer, workplace, etc. Most of the time delays are the result of infrastructure, maintenance, and rail use conflicts. There are occasional passenger issues (i.e., medical, security, safety, etc.) that can cause major delays. Sometimes delays are caused by hostile passengers that require unscheduled stops (sometimes in the middle of nowhere) so local, state, and federal law enforcement can assist Amtrak in adjusting their personal travel schedule. Occasionally a vehicle driver feels it necessary to attempt to (unsuccessfully) beat a train to a crossing, bringing ALL rail traffic to a grinding halt until the mess can be cleaned up and the tracks repaired. In spite of its partnership with the federal government, Amtrak is still unable to control washed out bridges, soggy rail bed, tornadoes, floods, landslides, hurricanes, blizzards, etc. Getting hostile with the dining car staff because you think you're behind schedule will NOT make the train move faster. There's a dude up in the engine that has his hand on the throttle, and he is in radio contact with a dispatcher who is facilitating all of the rail traffic in the area. It is not his responsibility --- nor does he have the time or motivation --- to justify to you why he is doing what he is doing. 4) Sometimes not everything works perfectly all of the time (electric outlets, WiFi, air conditioning, plumbing, etc.), much like your own home, apartment, or office. You are traveling in a very complex machine. If someone plugs a high-wattage appliance into an outlet designed for a razor or cell phone charger, it's gonna blow the system. If someone plugs the plumbing with a full diaper, it's gonna back up. Amtrak will NOT stop the train just because you can't connect to the Internet. Running out of your favorite beer in the club car does not constitute a national emergency. 5) Not all Amtrak employees are fully aware of all of the factors influencing your progression down the tracks every minute. It is not their responsibility to interrupt their duties to become fully aware of why your train is traveling at the speed it is (or is stopped "in the middle of nowhere") just to satisfy your curiosity. Relax. Chances are you and the train will probably arrive at about the same time….unless you get obnoxious about it. If you do, the train can arrive way ahead of you. Let the Amtrak employees do their job without creating yet another issue for them to deal with. 6) Use the seat(s) reserved for you --- and ONLY the seat(s) reserved for you --- unless you make specific adjustments with the Conductor. Be considerate of your fellow travelers and not slop your junk (and audio --- your right to listen to music stops where other people's ears begin) over into adjacent seats and public spaces. Just because that seat next to you is empty right now, there is no guarantee that it will remain unoccupied past the next station. 7) Recognize that some people simply should NOT be allowed out in public, let alone travel in a public conveyance. Don't be one of them. You should still be considerate and tolerant of your fellow passengers, no matter how difficult they make it. 8) If you brought food on board, remember that everyone in the car is going to be forced to endure the stench wafting from your stash. Opening a container of sardines, limburger cheese, garlic sandwich, or some other odiferous culinary delight, can make the whole car smell like something died for hours or days. YOU may like a food that's smelly and stinky, but the other people in the car may not feel the same way. ALWAYS clean up after yourself (especially the restroom). Unless your mother is traveling with you, you'll have to do it yourself. 9) Keep your cell phone conversation private. The rest of the people in the car are NOT the least bit interested in hearing a one-sided conversation about your business deal, domestic problems, latest gossip, hot date, or mindless chit-chat for hours on end --- or even for a minute. That's just rude. Do NOT argue with (or simply ignore) the Amtrak employee who just reminded you of this, unless you want a major adjustment in your travel plans. 10) The dining car practices "community seating." That means that others will share the table with you. This is NOT optional, even in an "empty" dining car. You'll meet some very interesting people that way. If you can't tolerate that long-standing practice, eat in private at your seat or in your bedroom. Don't get belligerent with the dining car staff just because you feel like being anti-social at the moment. You will not get the passionately sensitive and genuinely sympathetic response you think you deserve. 11) It is NOT the responsibility of any Amtrak employee to make sure you detrain at the proper location. Although they will do their best to give you courteous, personal attention in advance of your stop, Amtrak can only do so much to protect you from your own stupidity, inattention, laziness, inadequate planning, and ignorance. 12) Remember that Amtrak's sole purpose for existence is to get you from point "A" to point "B" as quickly and safely as possible. Fortunately, "safely" trumps "quickly." The Amtrak personnel probably did not know all of the parameters and circumstances influencing your specific trip when they published the schedule months ago. Deal with it. Stuff happens. Getting to enjoy extra time on the train means that you are really getting your money's worth. Train delays probably will not cause the world to come to an end. When you perceive an earth-shattering disruption in your travel plans, ask yourself, "Will any of this really matter 5 years from now?"
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11 comments
Anonymous
#1187644

With all the bad reviews of customer service plus my own experience/nightmare, I would say you probably work for Amtrak. I was stuck on a train for hrs w no one in sight to help me as I am diabetic and my sugars had dropped to a dangerous level.

There was NO ONE that came down the aisle for almost 5 hrs. I needed HELP.

Your employees were not helpful nor were they even close to polite. I won't even consider this ever again.

Anonymous
#1169790

I don't know who you are, but I freaking love this. Thank you!

From an Amtrak employee.

Nomoretraintravel
#1098304

Seriously...if you start out with the attitude as a "customer service agent" of "Hello, Amtrak. What can I do to make your job easier today?", we immediately have an issue.

I didn't even need to read the rest of your post (though i did the time) to understand you are a disgruntled employee.

This attitude is exactly what everyone is posting...we aren't here to mare your job easy, we're here to get from point A to point B. Again, if you are so upset by the fact that people treat you like a blue collar employee vice an executive or CEO, get out of the customer service business!

Anonymous
#1167840
@Nomoretraintravel

It's clear that #1 was meant especially for fools like you. To think that you would have to be nice to people you consider beneath you must make your brain boil.

People like you equate customer service with subservience. People like you believe that someone in the customer service business should take whatever *** you have to sell them.

It's clear the only way people like you can validate themselves is to try and run down someone else just because they feel the can.

I would say to you if you can't be civil, stay at home and don't ruin other's trips with your banal, pitiful act.

Anonymous
#1169797
@Nomoretraintravel

Clearly, you didn't understand the post, even IF you did read it all (but I'm sort of doubting that you did). I can't speak for other employees, but I do my job, and I do it well.

My positive reviews speak for themselves!

And I can honestly say, everything on this list is pretty spot on. Amtrak is so strange - the way some people treat us, you couldn't get away with this stuff on the airlines (or anywhere else)!

Anonymous
#1086716

1 - I will agree - attitude is everything. Sometimes things happen and people get stressed.

2 - Disagree - the majority of Amtrak employee are in a customer facing service position, which means they should be as cordial as possible at all times.

Should they kiss people's feet? No, but being rude shouldn't be expected just because they are "human beings".

3 - Agree again - never expect an Amtrak train to be on time, it's just the reality of train travel in the US.

4 - Agree - it does seem that "enroute" maintenance is non-existent..

5 - People have been commenting and complaining about this? Guess I missed it.

6 - 200% Agree - Amtrak seat hogs are the worst. 7 - That happens everywhere it's life.

8 - Yes - I hate smelling other people's stinky food. If only Amtrak made them eat it in the cafe car. 9 - At least some trains have quiet cars. When they are enforced 10 - I can see why some people get bent out of shape with the dining car seating esp if they've never been in one before.

Too bad the attendants can't understand this and explain the reasoning for it. 11 - Yeah that's a no-brainer 12 - Sad but true, gone are the days of the glamour of rail travel.

Anonymous
#1070773

How much they pay you to spew this ***?

Norman0227
#1070781
@Anonymous

I do not get paid by Amtrak. I am not an employee of Amtrak.

I am a frequent Amtrak traveler who has seen some really nasty people riding the rails. Most of the problems people experience are self-generated.

Your comment would indicate that you are in that category. Congratulations.

Anonymous
#1098322
@Norman0227

Aaahhhhh, so it makes sense now...you're one of those people that writes an extra long diatribe about things you absolutely know will spur debate...and then you hover like a vulture waiting for the replies that you can attack. Enjoy your time....and your own "odifurous culinary delight".

Anonymous
#1169792
@Anonymous

So...You ran out of argument, so you make fun of them for being online? That makes no sense.

Anonymous
#1167842
@Anonymous

Let me guess, you're a Trump supporter and think being a C or D is cool

As an FYI if the fool is elected or not, you're going to have to get used to being nice or stay home. The world is getting sick of people like you and will let you know fast.

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Review
#741500 Review #741500 is a subjective opinion of poster.
Service
Amtrak Train Service
Cons
  • Rude passengers
Reason of review
Good customer service
Tags
  • Suggestions

Amtrak Train Service Review

2.0
Details
I am riding the amtrak bus today to Sacramento that is going to connect with a train going to suisun city. I took the bus leaving from redding California. The bathroom has no hand sanitizer no paper Towels and no toilet paper. There was also vandalism on the mirror and drawn on the wall.
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Review
#701480 Review #701480 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service

Amtrak Train Service Review

Train late 5hrs going and 7hr late coming home On June 2nd 30th of June jjgomez2294@gmail.com
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Review
#668158 Review #668158 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Not as described/ advertised

Amtrak - Train Service Review from Los Angeles, California

1.8
Details
Amtrak - Train Service Review from Los Angeles, California
Bought a lower level seat because Im disabled. Amtrak #28 from PDX to Shelby, MT Female conductor refused to seat me in lower level. She yelled at me for stating my disappointment about the probably that I might fall trying to climb train stairs. Made me step aside. Told the ticket agent to cancel my ticket. I had to find a way home at 11pm via Greyhound! WORSE CUSTOMER SERVICE AMTRAK MAKES DISABLED PEOPLE FEEL LIKE A TRAIN WRECK!
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Review
#667855 Review #667855 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service
In March of 2015 my wife and I were supposed to travel from Sacramento to Illinois for my Mothers funeral service. We live 3 hours from Sacramento and we were more than halfway to the station when we called to see if the train was on time. Not only not on time but...
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2 comments
Anonymous
#1078926

Mr. Aluster Farmer wrote me a letter too...but does not give any return contact information..........which indicates he is not good at customer relations.........

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Review
#634955 Review #634955 is a subjective opinion of poster.
Service
Amtrak Train Service
Cons
  • Their response to my case 2990367
Reason of review
Causing grief and extra costs because they failed to notify us of cancellation.
Loss
$500
Preferred solution
Let the company propose a solution

Ridiculous Amtrak refund procedure

I was on an Amtrak train which was SIX HOURS late - causing me to miss my connecting train. I had to hustle to make other arrangements in order to get back home to work, and the passenger services person at the station said I could call in with my request for a refund. Was just told it would be 6-8 weeks before refund would be processed!!! They said if I had gone to ticketing in the station rather than calling, they would have processed it immediately. Amtrak policies are insane. As I had booked this trip and paid for it long ago, I can't even dispute it on my credit card - it's long since been paid. I used to like Amtrak, but their policies and procedures are ridiculous. We need a proper passenger rail service in this country - Amtrak doesn't cut it. I am furious and will not do busines with them again.
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1 comment
Anonymous
#879685

My train was scheduled to leave Fresno at 5:45pm.it's 8;10...still not here.Amtrak sucks...never again.

Review
#537643 Review #537643 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've...
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1 comment
Anonymous
#1716388

blame it on affirmative action and your goverment

Review
#468592 Review #468592 is a subjective opinion of poster.
Service
Amtrak Train Service

Contact Amtrak Customer Service

Mailing Address:
Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA
Phone:
(800) 872-7245
All Amtrak Contacts
977.00 sleeper car to seattle 10 years ago had similar experience, but I forgive. san jose to seattle last night. 7/19/2013. train is 3.5 hours late. upon boarding am told to sit in another car 'sleeper' not clean - we wait an hour, and finally go searching for...
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2 comments
Anonymous
#704827

Amtrak 14 Northbound Coast Starlight was NOT 3.5 hours late on 7/19/2013.

See http://98.69.163.4/scripts/archivefinder.pl?seltrain=14&selmonth=07&selyear=2013&selday=19

for the actual train times. It was 1.5 hours late to depart San Jose.

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Review
#431276 Review #431276 is a subjective opinion of poster.
Service
Amtrak Train Service
Loss
$1500