State: California Product: Amtrak Train Service Clear all filters (0 of 199 reviews match)
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Amtrak Train Service Review

i dont know who the train engineer is tonight or if its even Amtrack but its 12:34 am and whoever the engineer is onboard needs to be fired. i live off poinsettia in carlsbad and about a mile or two east of the tracks on a hill and this guy has been blaring on that horn onnoxioisly. its way overboard and it needs to stop
Product
Amtrak Train Service
#888047
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I understand this is not a luxury train even in the sleeper section.I understand there will be delays. But I do not understand the horrific nasty dining car staff. They are rude and mean. I guess because you are held captive on the train, they are not required to be...
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1.3
King City, California
Product
Amtrak Train Service
#756625
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1) Don't board the train with a chip on your shoulder. It is YOUR attitude that dictates how you are treated by the Amtrak staff (and your fellow passengers). Rather, boarding the train with the attitude of, "Hello, Amtrak. What can I do to make your job easier...
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Anonymous
Anonymous

With all the bad reviews of customer service plus my own experience/nightmare, I would say you probably work for Amtrak. I was stuck on a train for hrs w no one in sight to he...

Anonymous
Anonymous

I don't know who you are, but I freaking love this. Thank you!From an Amtrak employee.

3.3
Product
Amtrak Train Service
I didn't like
  • Rude passengers
#741500
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Amtrak Train Service Review

I am riding the amtrak bus today to Sacramento that is going to connect with a train going to suisun city. I took the bus leaving from redding California. The bathroom has no hand sanitizer no paper Towels and no toilet paper. There was also vandalism on the mirror and drawn on the wall.
2.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
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Product
Amtrak Train Service
#701480
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Amtrak Train Service Review

Train late 5hrs going and 7hr late coming home On June 2nd 30th of June jjgomez2294@gmail.com
Product
Amtrak Train Service
#668158
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Amtrak - Train Service Review from Los Angeles, California
Bought a lower level seat because Im disabled. Amtrak #28 from PDX to Shelby, MT Female conductor refused to seat me in lower level. She yelled at me for stating my disappointment about the probably that I might fall trying to climb train stairs. Made me step aside....
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1.8
Product
Amtrak Train Service
#667855
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In March of 2015 my wife and I were supposed to travel from Sacramento to Illinois for my Mothers funeral service. We live 3 hours from Sacramento and we were more than halfway to the station when we called to see if the train was on time. Not only not on time but...
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Anonymous
Anonymous

Mr. Aluster Farmer wrote me a letter too...but does not give any return contact information..........which indicates he is not good at customer relations.........

Anonymous
Anonymous

Similar case, they mention the trip is not confirmed. but took my money, and set me on the wrong day. they even don't want to refund due to their fault.When the time I registe...

Product
Amtrak Train Service
I didn't like
  • Their response to my case 2990367
#634955
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I was on an Amtrak train which was SIX HOURS late - causing me to miss my connecting train. I had to hustle to make other arrangements in order to get back home to work, and the passenger services person at the station said I could call in with my request for a...
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Anonymous
cal

My train was scheduled to leave Fresno at 5:45pm.it's 8;10...still not here.Amtrak sucks...never again.

Product
Amtrak Train Service
#537643
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I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've...
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Product
Amtrak Train Service
#468592
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977.00 sleeper car to seattle 10 years ago had similar experience, but I forgive. san jose to seattle last night. 7/19/2013. train is 3.5 hours late. upon boarding am told to sit in another car 'sleeper' not clean - we wait an hour, and finally go searching for...
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Anonymous
guest231

Amtrak 14 Northbound Coast Starlight was NOT 3.5 hours late on 7/19/2013. See http://98.69.163.4/scripts/archivefinder.pl?seltrain=14&selmonth=07&selyear=2013&s...

Product
Amtrak Train Service
#431276
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