(52 of 459 reviews match)
Latest review first
Seating arrangements and showing racism in Amtrak
We a group of friends planned for a Thanksgiving vacation to Grandcanyan from LosAngeles and booked roundtrip tickets from Losangeles to Flagstaff in Amtrak. We had 8 kids age 2 to 8 and some elderly people in our group. When we were returning back from Flagstaff to LosAngeles, our experience with ticketmasters and the crew was horrible. It was 10pm in the night we were asking to arrange the seats to the ticketmaster. They keep on sending back and forth from Cart to Cart outside the train to ask for seats to that car crew. It was pretty bad cold outside and kids were all sick and shivering with fever and we keep on running from car to car with them 4 -5 times. They didn't letus to get inside for 15 minutes. Then they asked us to stay in the lounge and said that they will arrange seats together. After 20 minutes we went and asked, then they showed us seats here and there. We asked them to arrange seats together for each family as the kids were very sick. They didn't respond properly not even considered us and asked us to sleep in the lounge. They also said that their 40 mins sleep was lost because of us. That shows their racism on people from other countries. We are all Indians. How can a crew sleep without arranging seats properly and answering without responsibility to a passanger travelling in the Train. That was horrible. After we laid down in the lounge without letting people move, they reacted and arranged seats together for each family. They should have done this in the first time itself but they haven't do anything thinking that we will take anything they say. That is *** and shows their racism attitude which is unacceptable at anytime. This was happened on 11/24/2012 9.30 pm train from Flagstaff to LosAngeles. I don't remember staffs name. If any Amtrak officials or leaders we elected happens to read this, please take some action, ask the staff to respond and treat people equally and change the reservation policies and rules on Amtrak seating arrangements to help families travelling together.
Amtrak in Long Beach, California - Missing in Bedroom Car
Rode Empire Builder from Portland, Train 28 on November 5th 2012. We were in car 2830 in bedroom B. Nice trip and we arrived in Chicago about 45 min late. Not bad I was told. Now the good stuff. I forgot a black toiletry bag on the ledge above the siting chair. I tipped out my car attendant "Joe" pretty good so I figured it will be turned in. The train was at the end of the line. It sat overnight in the yard. I called Lost & Found and left a message at Chicago Union Station. I took a cab ride there the next morning on my way to the airport. I was sent to the basement where lost and found is. Met "Steve" nice guy who said nothing was turned in. He called someone to search the car. He took my cell number and told me because I had business card and 3 prescriptions in there plus our own room and our quick response it should get returned. It never happened !!! My bag just disappeared . I called Steve 1 week later and he said nothing was turned in. My fault for leaving it but shame on Amtrak for not turning it in. My bet is the prescription narcotics were more important then doing the honest thing and turn it in. It wasn't for Lack of Identification on and in the item. Just Saying
Amtrak rail transferred passengers to express train from Philadelphia to Boston after more than 2 hr
Friday 10/19/12 more than 2 hour delay waiting for Amtrak regional transport from Philadelphia 30 th ST Station to Boston MA. The personnel in charge offered us to take the express train and then once we arrived in NY were told that the train was full and all passengers who hasd boardedthe train no 172 in Phildelphia were''bumped''off the train and told that if we did not get off the train we would be ''removed''. We then had a 2 hr wait at NY Penn Station not knowing whether we would be able to reach our destination or not. No vouchers or refreshments were offered us and the once our original172 train arrive at NT we were told we would be able to board. Iarrived at 128 Station Boston at 6,30p.m. toolate to join my family at a family get together and wasabsolutely distressed and dissatisfied with the appalling handling of the passengers and what had transpired. I have spent nearly 2 hrs trying to get through to Customer Relations today Monday 10/22/12 tio no avail and am still waiting to be connected.
Amtrak is cheap Amtrak is cheap. I know this to be true because that's what the Amtrak employee at the ticket window told me after I drove 50 miles out of my way to exchange a voucher for tickets after the ticket machine at my local train station printed out 2 of the...
This is about the conductors on the amtrak train
on the trip from San Jose CA to Reno Nev, we had to take one train and transfer to what they called the Zephyr. the first woman was very rude to me, first of all when i purchased the tickets, they did not explain anything about the trip, even though I told them I was a first time rider. Then the tickets were fouled up and I thought they were straightened out, but when we got on the Zephyr, they had not changed the tickets from upper to lower level, because my son and I are disabled. My daughter and grandson were also on this trip and even my daughter who has a lot of patience said they had an attitude. the worst one was on the Zephyr, the conductor who argued and flat told me that if they needed my seat I would have to move, I told him the doctor said no stairs, he was extremely rude and very nasty, i did not appreciate it one bit.
Amtrak award for bad attitudes and bad customer service
Having ridden Amtrak many times this year,20+, I can tell you that any ticketing that eliminates the need to speak with or even worse encounter one their many rude, dismissive agents is a good thing. Sure, there are exceptions, but in central California, I guarantee you will agree with me if you take a trip on the train. From telephone, to station, to actual train,I have never had a trip where all of the Amtrak employees were civil let alone friendly. I have spent time wondering why it is that they have so many employees who seem compelled to rude, ugly behavior. I am a 63 year old lady who walks poorly with a cane, requires no assistance and keeps a smile on her face, but I have never been offered even a cup of coffee which I would have bought and tipped for. I have more stories about rude agents at Amtrak than would be appropriate here. But I'd like you to know: I could go to the unemployment office in Modesto, close my eyes and point and the people I chose would be better suited to representing a reputable company that does care about their customers. I wish I would have thought to use my phone camcorder to record some of my experiences for you tube etc. it could definitely make good human interest stories for the evening news or dateline. Undercover customers should expose this decline in service ..they should be ashamed of themselves. My most recent complaint is this: I reserved a seat by phone and was asked by the Amtrak agent if I wanted to pay by phone or when I got to the station for my trip which was 2-3 days later. The charge was higher than usual they said due to train being nearly full. I later noticed I was the only person in my disabled car. Anyway I said I would pay when I got to the station which I have done many times. When I arrived the agent spoke to me in a dismissive rude tone immediately even though I smiled, said please and thank you and kept an upbeat lilt in my tone. I acted like I didn't notice her rudeness. He said I had no reservation..it had been cancelled because I hadn't paid by the previous day. I told her that they had asked me if I wanted to pay at the time I departed at the station. She said she would get me a ticket just this one time but never again. I asked if there was a way I could prevent this problem in future travel. She said yes to pay before the deadline given to me. Once again I told how they had asked me if I preferred paying when I left and 3 more times she repeated without looking at me that I should have obeyed the rules. I thanked her anyway and asked if the regular agent was ok..he is older, also rude and mean, and she looked at me like I was insulting her firstborn and said yes in an angry loud voice. As I boarded the train, I waved at her just ouside my car and smiled. Nothing...I left and attended my mothers funeral that day . It was just another example of their terrible representation. The weeks leading up to her death are marked for me by several other Amtrak horror stories. I tried calling their customer service to complain but my calls were dropped while I was holding. Your comment is awaiting moderation.
I called Amtrak customer service to push my return date by two days from Seattle back to Minneapolis. The lady on the phone said a seat was reserved and i have to pay remaining $63 for new date and collect the ticket at the station. I go to the station and the horrible...
Recently took a what was supposed to be 5 hour leisure no fuss no muss trip to Reno out of Sacrament (March 16, 2012) only to make it out of Sacramento maybe 10-15 miles and stopped for SIX (6) HOURS!!! The train could have easily returned to the station and let us all...
Stranded by Amtrak bus cnx in Galveston
I have read quite a few of the complaints about Amtrak and the fact they were not resolved. We had a ticket from Galveston TX to Palm Springs CA via Houston. The Galveston to Houston portion was their bus connection. We called to ask where to pick up the bus and were given an address. We waited there and the bus never came. We had to hire a cab to get us to Houston. That cost $130. Any contact we had during this time with Amtrak agents was horrible. Even when we got to the station in Houston. The agent just said "gee I guess you got bad information" Long story short...after 3 months of contacting their customer service department by email, they have given us a voucher for future travel. I will try them again as I have had good luck with their service
Amtrak in Los Angeles, California - Wayne a extremely rude attendent!!!
I had been sitting in lower level for over and hour when Wayne came up to me and asked me to move to the upper deck because lower was reserved for handicap (there was no one in need of the seat I was sitting in and there was several other seats available). I had no problem moving just asked him if he would help me with my 60lb back up the stairs. He stated "you are responsible for your own luggage I will not carry that up there for you". I told him I would do it myself. Another passenger watched me struggle with my luggage and got out of his seat to help me carry it. He was just as disgusted as I was!! Who ever is his boss needs to check his attitude! Once again when he asked me to move I gave no problem. I didn't deserve that treatment!!!
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