I was assaulted by an Amtrak conductor after taking a trip to Chicago. The Conductor was extremely rude to both passengers and fellow employees the entire trip, threatening to throw people off or leave them where ever we were. The train was 2 hours late, with absolutely no information passed to the passengers until an Amtrak employee went and talked to them. They told him that the intercom was not working well, he told them then you need to be out there letting people know because the entire train was worried about what was going on, the conductor in question then yelled at him for telling him how to do his job.
After we finally got to Chicago we got off the train and saw the same rude conductor, we said "there goes the ******" he then ran up to us and threatined to call the police, we laughed at him and told him to go ahead and call the police. At that point he swore at us and then pushed me.
I called the police on HIM right away, filed a Amtrak complaint and a police report, the Amtrak super intendant refunded my money for the return trip we had not taken yet but we were informed we would need to contact Customer Relations to get a refund for the trip that we were assaulted on.
Customer Relations told me that "refunds are not allowed for employee conduct". Amtrak clearly does not care about it's passengers safety or well being or repeat business if they allow their employees to assault paying customers without so much as a refund.
Product or Service Mentioned: Amtrak Train Service.