Rensselaer, New York
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1/23/16 3:40PM TRAIN 49 TO CHICAGO AND FINA DESTINATION EMERYVILLE, CA. ON ANNOUNCING THAT THAT RESERVATIONS WERE BEING TAKEN....THE MENU IS ALSO ANNOUNCED.....SO I ASKED WHAT THE MENU IS....HE TOLD ME YOU CAN GET UP AND MOSSY ON TO THE DINING CAR..GET A MENU READ IT AND YOU WILL KNOW.....THE WOMAN RIGHT IN THE SEAT IN FRONT OF MY SEAT ASK THE SAME QUESTION AND HE....CALLED THE MENU VERBATUM.....IF HE HAD SAID YOU ARE A FREQUENT RIDER....IT ID THE SAME MENU.....I WOULD HAVE SAID OKAY....BUT HE RESPONDED TO MY QUESTION WITH ARROGANCE...AND ANSWERED ANOTHER AS IF HE WAS SELF EQUIPPED AND READY TO PLEASE HIS PASSENGERS..IF HE HAD SAID THE MENU IS THE SAME

..OR ARE YOU A MEMBER RIDER...THEN IT IS THE SAME MENU.........REWARDS MEMBER#

..5706489686 GAIL MITCHELL.....

Product or Service Mentioned: Amtrak Train Service.

Reason of review: Poor customer service.

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