I understand this is not a luxury train even in the sleeper section. I understand there will be delays.
But I do not understand the horrific nasty dining car staff. They are rude and mean.
I guess because you are held captive on the train, they are not required to be professional. They make constant announcements about not coming to the dining car unless you have a specific reservation, they make you share tables with strangers although if a train employee comes along that person is allowed a private table, they are slow and lazy and the food is poor quality.
Product or Service Mentioned: Amtrak Train Service.
Reason of review: Poor customer service.