Product: Amtrak Train Service Clear all filters (206 of 206 reviews match)
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Amtrak in Philadelphia, Pennsylvania - AWESOME! Customer Service Employee Divas

5.0
Details
On July 19, 2019 I took the 6:42pm AMTRAK train (138) from Baltimore Penn to Philadelphia 30th St Station, Train. Prior to my trip I had a grueling drive from Philly to Bmore to return a rental car. I had not booked a ticket for this particular trip...to focus trying to get to Penn Station. Two female employees assisted me with getting a ticket after being on the train. One of the attendants professionally informed the of Amtrak policies on booking ticket and attendant booked me a reasonable priced ticket. I was able to relax and greatly appreciated getting home to Philly at decent hour. Thank you, Cynthia and Christian
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Review
#1594071 Review #1594071 is a subjective opinion of poster.
Service
Amtrak Train Service
Pros
  • Employees that go the extra mile
Cons
  • Na na
Reason of review
Good customer service
3.3
Details
I purchase a train ticket to travel to Houston, TX. I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via...
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Review
#1427303 Review #1427303 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Bad quality
3.8
Details
We left Houston on December 11,2018 we were one hour late leaving Houston and arrived in Lafayette Louisiana five hour late. Our time to arrive was 5:12PM And we arrived at 10:15 PM. TOTALLY UNACCEPTABLE.
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1 comment
Anonymous
#1615111

May I suggest going Greyhound next time? Or Hitch-Hiking?

If you had hitch-hiked there, it is likely that you could have been picked up by someone who would have driven you all the way to Lafayette without stopping at every little Hick town along the way like Greyhound makes you do. Plus you would have saved yourself alot of money as well.

Review
#1424335 Review #1424335 is a subjective opinion of poster.
Service
Amtrak Train Service
Pros
  • Comfortable ride
Cons
  • Arriving 5 hours late at lafayette station
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
TRAIN WAS SUPPOSED TO GET IN AT 7.15PM CENTRAL TIME DIDNT GET IN UNTIL 11.PM. NO HELP FROM SERVICE PEOPLE AND BRO IS NEARLY BLIND. JUST BAD SERVICE AND HELP DIDNT EVEN KNOW WHERE TRAIN WAS. BAD COMPANY FOR HELP IF U NEED HELP. HE WAS JUST PICKED UP BY FRIEND. THEY R...
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Review
#1410219 Review #1410219 is a subjective opinion of poster.
Service
Amtrak Train Service
Cons
  • So bad
  • Late trains
  • Lack of help for disabled persons and attitude
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution
2.0
Details
The conductor woke me up in the middle of the night throwing my luggage in the middle of the isle saying I only paid for one mother *** seat and to get my *** out of the isle I asked for a supervisor as I realized the guy had his name tag covered and wouldn't give me...
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5 comments
Anonymous
#1646069

Maybe next time you should try going Greyhound and see if you like their service any better.

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Review
#1409361 Review #1409361 is a subjective opinion of poster.
Service
Amtrak Train Service
Pros
  • Initiative of some employees
Cons
  • Jerks working for you
Reason of review
Poor customer service
Preferred solution
Full refund
This delay caused me to miss a very important schedule appointment whereas the train was due to arrive in Penn Station at 6: 50 p. M.. we subsequently did not arrive to Penn Station until 7: 48 p. M. July 6th 2018. This has happened on other trips but never a four hour delay. This event has caused me to no longer rely on Amtrak...
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1 comment
Anonymous
#1522608

I'm still trying to figure out what your saying. You said you were delayed 4 hours, then in the next sentence you say you arrived less than an hour later than your scheduled arrival.

Doesn't make sense.

Also if you traveled by Amtrak before, you should know that delays are always possible due to freight train interference, which is not Amtrak's fault. If you scheduled a meeting to the Nat's *** within the scheduled arrival of a train, that was not wise.

Review
#1306613 Review #1306613 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Not as described/ advertised

Amtrak in Dallas, Texas - First experience

1.5
Details
AWFUL. Train got delayed over 15 times. Was supposed to take off at 11:50 am did not end up leaving until 6:30 pm. Train randomly stopped several times. Got to my destination OVER 7 HOURS later than scheduled. Never again.
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Review
#1294357 Review #1294357 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Bad quality

Is there ever an ontime Amtrak train?

Yet another delay. Over an hour with no information other than “train is delayed “. How about giving a reason as well as an estimated time of departure?
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Review
#1270869 Review #1270869 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Bad quality

Amtrak - Not Good

I have rode amtrak for years. My last five rides from Ft Worth to San Antonio have been late several time over 3 hours. Whats going on with your service?
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Review
#1265253 Review #1265253 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Not as described/ advertised

Contact Amtrak Customer Service

Mailing Address:
Amtrak
10 G Street N.E. Suite 3E-565
Washington, DC 20002
USA
Phone:
(800) 872-7245
All Amtrak Contacts

Amtrak - 24/7 Delays

1.0
Details
Right now I'm sitting at the station been here waiting for over 3 hours going on four. The Crescent train is late coming out of Atlanta heading to Philadelphia. The most irritating thing about all of this is that every time I have taken this train it's always delayed by 3 hours or more on the return trip. Due to this it will be my last time riding Amtrak. I would rather go Greyhound at least they are pretty good about getting you home on time.
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Review
#1206240 Review #1206240 is a subjective opinion of poster.
Service
Amtrak Train Service
Reason of review
Poor customer service