I do not complain often, but I would be remiss if I didn't write this after the way I have been treated by Amtrak Two years ago my husband bought me $200 worth of gift certificates to take a trip from OKC to Ft Worth. Months after that, I discovered I could not reimburse these gift certificates because we did not have a train station located in OKC.
This is a *** policy to begin with, why sell certificates to people if you can't use them from where you live? So, we finally reasoned with the company to send us a $200 voucher.
We haven't had the money to take a trip since my husband lost his job shortly after that occurred but I have been saving the voucher. I wanted to give it as a gift for my in-laws for Christmas.
I got it out only to find out it is expired. I called the company to see if there is anything I could do, even getting only half of my money back.
After explaining the whole scenario, I was treated so rudely I broke into tears when I got off the phone. Not only, was she unsympathetic to my problem but she was curt, rude, and demeaning toward me.