Goleta, California
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1 comment

Irresponsible and Rude Staff!

This was the worst experience I have ever had and they blatantly refused to accommodate me as I am ill and don't want to get another passenger sick and they ignored my request for an alternate seat and berated my tone and angry word choice. I don't think they would have berated me if I wasn't a woman so not only did they disregard my complaint entirely but lectured me like a child and pretty much told me how to be upset. Seriously upset.

Product or Service Mentioned: Amtrak Customer Care.

Reason of review: Poor customer service.

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I can't ascertain why you are complaining. If you needed two sets to isolate yourself, then pay for it. If you're sick enough to require an upgrade so you.can't infect others, maybe you should stay home and truly protect your cabin mates?