Product: Amtrak Customer Care Clear all filters (25 of 25 reviews match)
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I am n an Amtrak train now. One employee told me to get on a particular car, and the other employee rudely told me I did not have a ticket. Then, she told me I was on the wrong car, because the one I amon is “business class.” This is amusing, because the lady time I...
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Anonymous
TJ

I can't believe these reviews. What does your ticket have written on it? If it says Business class, then that's the car you ride in. Surely you made the reservation. It's just...

Product
Amtrak Customer Care
#1182786
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Myself and my five year old granddaughter boarded amtrak 303 leaving Dwight at 1049 am November 21st . I was told thier wasnt any seats together at this time but thier would be at the next stop , so my granddaughter and i went back to the cafe car to get something to...
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1.0
Product
Amtrak Customer Care
#1135068
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Just horrible service.The "people" behind the counter, for the most part, are complete A-HOLES! I was travelling from Oceanside to Fullerton and looked at the schedule the evening prior to my departure. When I arrived at the Oceanside station, the A-hole said that the...
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Anonymous
Joe Stenn

These are the same people that give local DMV a bad reputation. They dont give a crap about their passengers, they are rude, non-caring and just overall extremely unprofession...

LogicalOne
LogicalOne

I believe it. Had a similar experience last year. I refuse to take Amtrak because of their terrible customer service. I feel a certain ethnicity really makes this business and...

2.3
Product
Amtrak Customer Care
I liked
  • Comfort of seating and the fact that you have a club car
I didn't like
  • Jerks working for you
#1119443
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I called Amtrak and after 30 minutes on hold I finally spoke to someone, only to find out I had to be transferred to billing. After another 10 minutes in their *** I called my bank and found out they can handle it through a dispute after the charges clear and they (my...
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Product
Amtrak Customer Care
#1020643
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At least the problems that you experienced were probably a byproduct of apathy and below average intelligence. Mine were precipitated by a mean spirited condescending ticket agent at the Oakland,California Jack London Square station.He said that the extensive...
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Anonymous
Anonymous

I don't know what you presented, since you didn't share, but I do know that Bakersfield is not a major station. Oakland is. And, having recently travelled myself, with the d...

2.5
Product
Amtrak Customer Care
#970531
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On a trip from Atlanta to Baltimore in first class, the attendant, C. Mitchell, (a man) placed my small suitcase in the overhead luggage rack. (On the Crescent, this meant standing on the toilet.) In the morning, he refused to get it down and told me to get it myself. ...
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Product
Amtrak Customer Care
#948092
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Can't believe they closed this station on the weekends. Many many people are upset. Now everyone in this Maryland suburb must travel to downtown DC to get service. Whenever the regional powers look for cost savings, it's ironic they come to Prince George's County to...
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Anonymous
Not an apologist

The trains will continue to stop there. It's the enclosed waiting that's closed on weekends.

Product
Amtrak Customer Care
#942802
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Amtrak Customer Care Review

Horrible. Conductor totally obnoxious. Insulting and racist. Very disappointed. Train176 Baltimore to NY. Could not believe the treatment. whatever.,
Product
Amtrak Customer Care
#941104
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on August 24th I and some friends boarded the train in Was D.C. for Chicago then on the Reno, Nv. Trip to Chi was great. However, we were booked in H/C lower level all the way. We were seniors on our way to Reno for a Convention. When arriving in Chicago I was...
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Product
Amtrak Customer Care
I liked
  • Employees who do go the extra mile
  • Employees that go the extra mile
I didn't like
  • Lack of help for disabled persons and attitude
  • No help for disabled persons
#924668
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I have traveled Amtrak for many many years in the sleepers, on 9/16/16 I encountered a very rude, abrupt, short, en-compassionate server named 'Tanisha' in the dining car. I was not the only passenger to feel the same way, I only hope they feel giving a review worth...
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2.9
Product
Amtrak Customer Care
#923025
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