Product: Amtrak Customer Care Clear all filters (23 of 23 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Just horrible service.The "people" behind the counter, for the most part, are complete A-HOLES! I was travelling from Oceanside to Fullerton and looked at the schedule the evening prior to my departure. When I arrived at the Oceanside station, the A-hole said that the...
Read more
LogicalOne
LogicalOne

I believe it. Had a similar experience last year. I refuse to take Amtrak because of their terrible customer service. I feel a certain ethnicity really makes this business and...

2.3
Product
Amtrak Customer Care
I liked
  • Comfort of seating and the fact that you have a club car
I didn't like
  • Jerks working for you
#1119443
Reply to reviews
I called Amtrak and after 30 minutes on hold I finally spoke to someone, only to find out I had to be transferred to billing. After another 10 minutes in their *** I called my bank and found out they can handle it through a dispute after the charges clear and they (my...
Read more
Product
Amtrak Customer Care
#1020643
Reply to reviews
At least the problems that you experienced were probably a byproduct of apathy and below average intelligence. Mine were precipitated by a mean spirited condescending ticket agent at the Oakland,California Jack London Square station.He said that the extensive...
Read more
Anonymous
Anonymous

I don't know what you presented, since you didn't share, but I do know that Bakersfield is not a major station. Oakland is. And, having recently travelled myself, with the d...

2.5
Product
Amtrak Customer Care
#970531
Reply to reviews

Amtrak Customer Care Review

#941104
Horrible. Conductor totally obnoxious. Insulting and racist. Very disappointed. Train176 Baltimore to NY. Could not believe the treatment. whatever.,
Comment
Show

Amtrak Customer Care Review

#861532
1.5
Details
Dinner car remove from silver metor, when asked for a menu for sleeping car was told don't have any. What kind of service is that for lst class. Also rang for porter no one came. Walk down to cafe car, closed.
Comment
Show
Customer service
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Value for money

Amtrak Customer Care Review

#520446
The customer service was terrible. The employees hated their jobs and it showed. It was obvious that they did not care about the people who paid to be there.
Comment
Show
On a trip from Atlanta to Baltimore in first class, the attendant, C. Mitchell, (a man) placed my small suitcase in the overhead luggage rack. (On the Crescent, this meant standing on the toilet.) In the morning, he refused to get it down and told me to get it myself. ...
Read more
Product
Amtrak Customer Care
#948092
Reply to reviews
Can't believe they closed this station on the weekends. Many many people are upset. Now everyone in this Maryland suburb must travel to downtown DC to get service. Whenever the regional powers look for cost savings, it's ironic they come to Prince George's County to...
Read more
Anonymous
Not an apologist

The trains will continue to stop there. It's the enclosed waiting that's closed on weekends.

Product
Amtrak Customer Care
#942802
Reply to reviews
on August 24th I and some friends boarded the train in Was D.C. for Chicago then on the Reno, Nv. Trip to Chi was great. However, we were booked in H/C lower level all the way. We were seniors on our way to Reno for a Convention. When arriving in Chicago I was...
Read more
Product
Amtrak Customer Care
I liked
  • Employees who do go the extra mile
  • Employees that go the extra mile
I didn't like
  • No help for disabled persons
  • Lack of help for disabled persons and attitude
#924668
Reply to reviews
I have traveled Amtrak for many many years in the sleepers, on 9/16/16 I encountered a very rude, abrupt, short, en-compassionate server named 'Tanisha' in the dining car. I was not the only passenger to feel the same way, I only hope they feel giving a review worth...
Read more
2.9
Product
Amtrak Customer Care
#923025
Reply to reviews
Apparently Amtrak has a policy of reporting anyone with some combination of the following characteristics to the Reno police: - Unusual nervousness of traveler - Unusual calmness or straight ahead stare - Looking around while making telephone call(s) - Position among...
Read more
Product
Amtrak Customer Care
I liked
  • Getting off
I didn't like
  • Being treated like a criminal
#919206
Reply to reviews
Irresponsible and Rude Staff! This was the worst experience I have ever had and they blatantly refused to accommodate me as I am ill and don't want to get another passenger sick and they ignored my request for an alternate seat and berated my tone and angry word...
Read more
Anonymous
Anonymous

I can't ascertain why you are complaining. If you needed two sets to isolate yourself, then pay for it. If you're sick enough to require an upgrade so you.can't infect other...

1.8
Product
Amtrak Customer Care
#914136
Reply to reviews

The gentleman who worked the dining car on August 25, 2016 from NY Penn Station to Essex Junction in Burlington, VT told me to "Let me do my job" when I started putting my hot dog in one of the cardboard containers.He was very rude and unprofessional. It was my first...
Read more
Anonymous
Anonymous

hopefully Wick Moorman will work to retrain or eliminate these rude staff.

Product
Amtrak Customer Care
#913982
Reply to reviews