Product: Amtrak Conductor Clear all filters (6 of 6 reviews match)
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Amtrak in Bowie, Maryland - Sunday Experience

2.9
Details
My sister and I are both older. We boarded and Acela Train in Washington DC at one o clock and went to New York. After reading comments like these on this website and others, we were both a bit hesitant. Still Amtrak is the most convenient from city to city, and off we went. The Conductor greeted us cheerfully, recognized that I needed help during the trip, even getting food for us from the club car. When the train got to New York, he made sure a porter helped us from the train to the taxi stand. With all of the negative comments about the staff, I think it's worthwhile to praise those who really deserve it. He deserves it and then some. Bless you sir, Bless you.
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Review
#1459036 Review #1459036 is a subjective opinion of poster.
Service
Amtrak Conductor
Pros
  • Employees that go the extra mile
Reason of review
Good customer service
1.8
Details
Claude A. Robinson - Disrespectful, Inhumane, Power Hungry Amtrak Conductor
then moments later Amtrak employee, Claude A. Robinson came up abruptly and instructed me to put my bag on the ground because it was against policy. I let him know that I would be happy to put the bag on the ground if someone asked to sit next to me or once the train...
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17 comments
Anonymous
#1727913

Yep. This conductor should be terminated.

Had a run in with him myself.

I think he may be racist and anti-women. Not sure, but it appears he has severe mental health issues.

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Review
#1267241 Review #1267241 is a subjective opinion of poster.
Service
Amtrak Conductor
Reason of review
Poor customer service

Amtrak - Disrespectful Conducter.

I have used Amtrack many of times this is the second time time that I have experienced the negatives. She is always threathing to leave people and talking about customers. I sure that it is a privilege to let the consumers off for a smoke break however all of the bragging about how many people she have left is ridicules. I will never Ride Amtrack again. Train 89 departed from Union Station Washington DC. 10:00 Am 09/25/2017
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Review
#1105948 Review #1105948 is a subjective opinion of poster.
Service
Amtrak Conductor
Reason of review
Poor customer service
3.9
Details
Found MI - IL, a convenient train schedule for a day trip. Although train and the schedule was awesome; found an obnoxious train conductor, which made my trip of mine and others miserable. If you have option to stay away from this conductor, my advise would be to stay...
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Review
#1073990 Review #1073990 is a subjective opinion of poster.
Service
Amtrak Conductor
Cons
  • Staff and specially the conductor i travelled with
Reason of review
Poor customer service
Loss
$150
Preferred solution
5 roundtrip ticket from Troy to Chicago valid for an year
Tags
  • Nonexistent Customer Service
2.7
Details
In the past I have been able to assist my 78 year old sister with her bags into her sleeping unit without any problems.Today, however, the Alpine conductor was rude and made it rudely clear that I could not assist her onto the train. This while he and other conductors...
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2 comments
h.kitchener
#1341386

File a complaint---but be aware that Amtrak is a government-run and subsidized entity. The competence level is thus unreliable.

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Review
#1062787 Review #1062787 is a subjective opinion of poster.
Service
Amtrak Conductor
Reason of review
Poor customer service
Preferred solution
Post rules for all to see
2.4
Details
Today I rode the Amtrak from New York to Montpelier, Vermont. After arriving at my destination I was exiting the train and slipped and fell on the wet metal part of the floor that is exposed to the outside (I didn't know it was wet or exposed to the rain outside until...
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2 comments
Anonymous
#1303174

Next time you are on the platform, be sure to hold tight to your mommy or daddy's hand. I am assuming you are a child. Grown ups know that it isn't a train conductor's fault when you accidentally fall and it isn't necessary for him to offer pity.

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Review
#963868 Review #963868 is a subjective opinion of poster.
Service
Amtrak Conductor
Cons
  • Horrible customer service
Reason of review
Poor customer service

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