Took an amtrak trip, very *** poor service, most rude employees, I wrote amtrak CEO and president,Joe Boardman, a certified letter. He refused to respond.
I will never take another amtrak trip the longest day I live. I have been riding amtrak since 1982. I took my wife with me which was her first and last trip ever. She will not go with me anymore even on tourist trains because of the experience she had...Thanks Amtrack.
We witnessed rude treatment to other passengers on our trip. A handicap couple and young pregnant woman who were put on the wrong train while they were trying to get to a funeral. The rude ticket agents in San Antonio Texas called the police on the young girl they put on the wrong train while she was trying to explain to them what they had done to her. The police arrived and investigated and found Amtrak at fault and noted that in their report in favor of the passenger.
the rude conductor on that trip was Robert Baker, the rude ticket agents were Shae and Curtis. we also received rude service from the lounge car attendant acted as if we were a bother when we went down for service.He never had a smile, thank you or kiss my butt, nothing.
I tried to resolve this issue through customer relations and they didn't care. Again, this was our last trip, we will never ride Amtrak again and do not recommend to others.
Product or Service Mentioned: Amtrak Train Service.