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A bus driver on my bus connection from Emeryville to San Francisco would not operate the wheelchair lift for me. He said it had been around 6 months since he used it and did not want to take the time to figure out how to use it again because he had forgotten how to.

He then asked me if I could just walk. I then forced myself to hobble up the stairs and in return hurt myself doing so.

After calling Amtrak to report the incident, the person over the phone tried to make me at fault for not calling Amtrak prior. When I arrived at the station initially, I talked to the people at the desk and informed them I was in a wheelchair (this was my first time traveling with Amtrak while in a wheelchair), and they said I would be accommodated both on the train and bus.

User's recommendation: I may have been too kind to the phone operator when reporting the incident. Hold your ground even when they try to blame you for their mistakes.

Monetary Loss: $36.

Preferred solution: I would like a direct apology from the bus driver. I did receive a voucher, but I believe it was very unprofessional of the phone operator to blame me for the mistake of the bus driver. I want to make sure this never happens to anyone else. .

Amtrak Pros: Affordable travel, Lots of destinations and stops.

Amtrak Cons: Not very clean, Does not make sure all drivers accommodate, Unorganized.

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