Anonymous
map-marker Burlington, Massachusetts

To get info on up coming trip

The rep who talked to me was wonderful and very helpful. She resent my ticket since I accidentally erased it. And went over everything with me.
View full review

User's recommendation: Take the train.

paul p Fko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Employee complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to speak with a customer service representative. I can be reached at 716-821-****. Or 716-954-****.
View full review

User's recommendation: Service

Anonymous
map-marker South Jamesport, New York

Awful experience

I booked a one way Roomette with my grandson to Atlanta Georgia . When I booked the booking advertised the following

Observation car

Dining car with meals prepared off several menus

Free wifi

When we arrived for our train we found that there was no observation car, no dining car and only meal offered was an undercooked, cold , microwave dinner that was completely unedible and potentially unsafe due to the meal was chicken served which we were forced to eat in our room and no wifi for entertainment purpose.

We were pretty much confined for 18 hours in a Roomette without any food or again entertainment (which Amtrak stated to bring devices ect for the free wifi)

The car itself was filthy with a strong bad odor, the nearest bathroom was 4-5 cars away. Yes I understand the room did have a small toilet but unusable due to the already bad odor as mentioned

Amtrak falsely advertised what they offered for the large price we paid.

This trip was the worst experience myself and my grandson have ever experienced. I would like a full refund !

Reservation number 470458

It also should be noted I emailed company directly and never heard back from any representative

Thank you

View full review

User's recommendation: Do not use !!!

Anonymous
map-marker Detroit, Michigan

Trip to buffalo for birthday

Nothing exciting to ride the train for the first time me and my 5 bestie ginger Nacey Jackie Brenda Alisa Regina looking forward to it
View full review
Anonymous
map-marker Brockton, Massachusetts

I left my iPad on the train on Monday, May 22. Jackson at 161******** whom I spoke to on Monday night was very helpful.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tracking my iPad with find my iPad, I could see that the iPad spent Monday night on the train in Boston. Tuesday, May 23, it traveled to Roanoke and spent Tuesday night there.

Still using Find my IPad, I saw it travel back toward Boston on Wednesday May 24. I spoke to a very helpful woman at customer relations midday on Wednesday. Late afternoon on Wednesday I spoke to a gentleman at 617345**** in Boston who said he would make sure to find it. Which he did.

You have excellent employees! My only regret is that I didnt ask each their name.

Please commend them. They did an outstanding job assisting me in getting my iPad back.

View full review
Farhan Kma

What I need

Not what I needed at the time I need to just speak with someone about planning a trip please just get me to that department
View full review
Anonymous
map-marker Hampton, Virginia

Refund

On the trip I took on June 28th to Savannah, Ga. was very disappointing to learn at the day of departed there were no check Luggage's. The train were 45 minutes late arrival on June 28th and on my return trip Home the train were an hour on arrival back to Richmond. The overall trip was a pleasure, the time of arrival was inconvenience being pick up. That's why I'm asking a credit voucher.
View full review

User's recommendation: To travel Amtrak, just ask questions such checking of Luggage's policy.

William D Aow

Are the tracks repaired so that I can go from Solana Beach to Union Station in LA this weekend?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All I wanna know: the track repaired to travel from Solana Beach to union station in LA. The website or text message inquiry does not seem to work. All I wanna do is talk to somebody and say yes or no very frustrating.
View full review

Preferred solution: Information

1 comment
Guest

No. Project unfinished.

Trains rerouted or cancelled. Construction site noisy, dangerous and a general pain to the public.

James B D

Refunds for service stoppage

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 19, 2023

It was resolved to Amtrak's satisfaction but certainly NOT mine.

Original review May 19, 2023
15 Mar 23 Amtrak train from Flagstaff, Az to LA was cancelled due to derailment leaving us stranded. We had no transportation back to Phoenix until AM. I dont need a travel voucher as it is doubtful we will travel by train again. I need the money instead. We had to pay over $200 for the shuttle to go back to Phoenix the next morning. I guess I should have claimed that expense also!! You already have the copy of out hotel bill.
View full review
Loss:
$144

Preferred solution: Full refund

paul p Fko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, New York

Employee complaint

I spoke with a gentleman named Matt who was quite considerate. He was helpful and I believe he was understanding of the awful treatment I was exposed to by the cruel Amtrak employee.
View full review
Robin H Bfg

Nobody will help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have waited 7 months for a refund on a cancelled train. My bank does not have it! I keep getting the run around and NO CUSTOMER SERVICE
View full review
Loss:
$180

Preferred solution: Full refund

Michelle Nfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Dispute

Had family emergency was at emergency room unexpectedly. No time to call unforseen EMERGENCY STILL HAD TO PAY ADDITIONAL FEE. WHEN THERE'S AN LIFE THREATENING SITUATION RULES SHOULD BE BENT. STILL WAA OUT ADDITIONAL 70.00 UBER $56.00 PREVIOUS TICKET PAID FOR WASN'T HONORED NO ONE EVER CONTACTED ME BACK AND I USE AMTRAK AT LEAST ONCE A MONTHLY
View full review
1 comment
Guest

No need to shout with the all capital letter format. We, your online support group are aware of your angst but prefer to read rational statements in a less hostile font.

Shirley D Yae

Trip planning

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am a disabled senior with limited resources. I initially planned round trip travel from Bingen to East Glacier. Finding no affordable lodging, my companion reduced the trip to exit the train in White Fish. Although the trip from White Fish to East Glacier is over $1,000, my refund is on $36. How may I appeal this minuscule refund?
View full review
Loss:
$1
Pros:
  • Wonderful trains
Cons:
  • Customer service poor

Preferred solution: Full refund

User's recommendation: Amtrak refund policy is unfair, bordering on punitive.

1 comment
Guest

Sounds like some pretty remote places. Understand that the main cost of getting you there has already been accounted by the time the train pulls out of the station.

The locomotive, cars, employees, fuel, insurance, etc. ; already supplied by the company.

The actual cost of some diesel fuel or electricity to get you from Moose Jaw to Fish Cadaver amortized over the number of passengers is really a very small line item on their list. That's why a small refund ; the expensive part is set in stone and non-negotiable.

Tiffany B Ubw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Trip complaint

Waited for delayed train for over 4 hrs at a people less station down a dark alley in the dark on top of train platform with only yellow stand behind line with no benches & no over head protection in pouring rain
View full review

User's recommendation: Take a plane or stay home

Robert G Kjf

Noticed fuel leak out of train

I am a Transit Ambassador a JFK train station. I noticed car 850 on the commuter rail was leaking either fuel or water.
View full review

Preferred solution: Fir the issue to be resolved

  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 54