Amtrak
Reviews and Complaints
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User's recommendation: Take the train.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Buffalo, New YorkEmployee complaint
User's recommendation: Service
Awful experience
I booked a one way Roomette with my grandson to Atlanta Georgia . When I booked the booking advertised the following
Observation car
Dining car with meals prepared off several menus
Free wifi
When we arrived for our train we found that there was no observation car, no dining car and only meal offered was an undercooked, cold , microwave dinner that was completely unedible and potentially unsafe due to the meal was chicken served which we were forced to eat in our room and no wifi for entertainment purpose.
We were pretty much confined for 18 hours in a Roomette without any food or again entertainment (which Amtrak stated to bring devices ect for the free wifi)
The car itself was filthy with a strong bad odor, the nearest bathroom was 4-5 cars away. Yes I understand the room did have a small toilet but unusable due to the already bad odor as mentioned
Amtrak falsely advertised what they offered for the large price we paid.
This trip was the worst experience myself and my grandson have ever experienced. I would like a full refund !
Reservation number 470458
It also should be noted I emailed company directly and never heard back from any representative
Thank you
User's recommendation: Do not use !!!
Trip to buffalo for birthday
I left my iPad on the train on Monday, May 22. Jackson at 161******** whom I spoke to on Monday night was very helpful.
Tracking my iPad with find my iPad, I could see that the iPad spent Monday night on the train in Boston. Tuesday, May 23, it traveled to Roanoke and spent Tuesday night there.
Still using Find my IPad, I saw it travel back toward Boston on Wednesday May 24. I spoke to a very helpful woman at customer relations midday on Wednesday. Late afternoon on Wednesday I spoke to a gentleman at 617345**** in Boston who said he would make sure to find it. Which he did.
You have excellent employees! My only regret is that I didnt ask each their name.
Please commend them. They did an outstanding job assisting me in getting my iPad back.
What I need
Refund
User's recommendation: To travel Amtrak, just ask questions such checking of Luggage's policy.
Are the tracks repaired so that I can go from Solana Beach to Union Station in LA this weekend?
Preferred solution: Information
Refunds for service stoppage
It was resolved to Amtrak's satisfaction but certainly NOT mine.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkEmployee complaint
Nobody will help
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Washington, District Of ColumbiaDispute
Trip planning
- Wonderful trains
- Customer service poor
Preferred solution: Full refund
User's recommendation: Amtrak refund policy is unfair, bordering on punitive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonTrip complaint
User's recommendation: Take a plane or stay home
Noticed fuel leak out of train
Preferred solution: Fir the issue to be resolved
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No. Project unfinished.
Trains rerouted or cancelled. Construction site noisy, dangerous and a general pain to the public.