New Reviewer

Change reservation

1.0
I was on hold for almost 15 minutes and then disconnected I am trying to add two people to my travel plans and it wont allow me to on my reservation

User's recommendation: No one answered my call after 45 minutes.

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#2897119 Review #2897119 is a subjective opinion of poster.
Preferred solution
Would like to speak to an agent so I can add two more tickets to my travel plans

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Verified Reviewer New Reviewer

Train whistle blowing

Many times of the day and night the train conductor blows the train whistle right when he gets to my property line. Ive lived here 53 years and thats never been the case before. Its startles and is annoying. It scares the dog and makes it unpleasant to be in my backyard or pool as the train is right behind my house. Why is this?
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#2073626

Move

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ID
#2895977 Review #2895977 is a subjective opinion of poster.
Location
Niagara Falls, New York
Cons
  • Train whistle blowing
Preferred solution
Let the company propose a solution
New Reviewer

I have not had a response

I have not had a response to my inquiry.................................................................................................................
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#2891717 Review #2891717 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Preferred solution
a response
New Reviewer

Resolved: Cafe car

3.3
Update by user Sep 09, 2021

Just a suggestion.

Original review posted by user Sep 09, 2021
Morning time is coffee time. New rules concerning COVID precautions allow cards only unless it is a tip. Today the computer system is out so all sales ended. Amtrak needs to give out coffee in this situation. Something must be done to correct this issue. Passengers smelling coffee and not allowed to purchase is a sad situation. Please correct this policy to please Amtrak passengers.

User's recommendation: Give out free coffee until the issue is corrected.

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ID
#2854377 Review #2854377 is a subjective opinion of poster.
Location
Lafayette, Indiana
Pros
  • Great service
  • Excellent staff
  • Helpfulness of some employees

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Verified Reviewer New Reviewer

Pissed been taking to this assistant who knows nothing can't even get a phone to ring I should just fly

Nobody answered I need to book Julie don't help on online for 7 hours on hold......need a person now . This is ridiculous how can you run a business like this so frustrating f

User's recommendation: Fly.

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#2843270 Review #2843270 is a subjective opinion of poster.
Preferred solution
Answers
New Reviewer

I haven't received my email confirmation for two tickets that I ourchased

I purchased two tickets and I havent received my email confirmation in my email. Ive checked my account and Amtrak has charged my bank card for the two ticket purchases

User's recommendation: Keep calling.

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#2835220 Review #2835220 is a subjective opinion of poster.
Location
Schaumburg, Illinois
New Reviewer

1.5
I had an experience with Amtrak my first experience actually where I had taken a trip from food from Florida to PA with a connecting train in DC. The train was held up between Florida and North Carolina several hours and I was going to be late so I had to be picked up...
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#2829498 Review #2829498 is a subjective opinion of poster.
Cons
  • Lack of information
  • No explanation for delays
Loss
$354
Preferred solution
Full refund
New Reviewer

Terrible customer service

1.0
Horrible - Ive been on the phone for 4 hours and 15 minutes trying to book travel. When an agent finally answers, I cant get him to actually even book the travel
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#2822582 Review #2822582 is a subjective opinion of poster.
Location
Bloomfield, Connecticut

Book tickets

Can't seem to book a ticket my grand daughter has covid n ibcant get a descent priced ride to port Isabelle texas
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#2799963 Review #2799963 is a subjective opinion of poster.
Location
Austin, Texas

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Verified Reviewer New Reviewer

Hurricane Henri Change Date Penalty

3.7
300% Penalty accessed due to hurricane forced change in travel. Safety should come 1st. It should never be a money making opportunity to take advantage of due to a hurricane warning. 3x times what was originally paid over 3 months before the scheduled trip. Asking Amtrak to do the right thing and eliminate surcharge considering the Hurricane warning.
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#2799545 Review #2799545 is a subjective opinion of poster.
Loss
$53
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Bad Vacation Made Worse

1.5
Missed my train in part due to misinformation from Amtrak. Also am not able to log on the website and the toll free number has been busy for many days now. I couldn't get a hold of anyone and am ading for either a credit or refund.

User's recommendation: You're in your own.

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#2051463

Update: Amtrak gave me a complete refund. However, they still didn't notify me in any way.

Instead, I found out when I called my bank. Nice, but they still won't tell you what's going on.

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1 2
ID
#2797820 Review #2797820 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

Need reimbursement information

i made reservation and i finally did not traveled and they charged me $222 and the next day they charged my bank card another $253 again
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#2792199 Review #2792199 is a subjective opinion of poster.
Loss
$475
Preferred solution
Full refund
New Reviewer

Fresh air smoke stops

3.6
Update by user Aug 10, 2021

All other smoke stops r usually announced

Update by user Aug 10, 2021

No one has apologized

Original review posted by user Aug 10, 2021
#98 Silver meteor Miami to New York in Savannah Ga-No announcement was made about this stop being a smoke stop when I asked why there was no announcement I was told we did not announce it on purpose ..so why? I can smoke in 30secs but Amtrak needs to announce this as a smoke stop ..this should be necessary and no announcement is Totally UNACCEPTABLE if u wish for ur guests to continue to ride the train as a CHOICE for travel this should be corrected -smoke stops announced PLZ

User's recommendation: If Amtrak doesn’t fix this don’t choose Amtrak.

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2 comments
#2054976

I found out more information about this subject .. some train crews r really nice and some are not… so sad that I am not as important as dogs or kids or freight trains that often delay trains yet : I have rode almost every single Amtrak and never seen a smoker delay a train .. they don’t want to be left behind for a drag!

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#2051616

Smoking weed in the dining car can be hazardous to your appetite.

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ID
#2760496 Review #2760496 is a subjective opinion of poster.
Location
Savannah, Georgia
Service
Amtrak Train Service
Pros
  • Great travel choice
Cons
  • No announced smoke break
Preferred solution
Apology

Frustration

The website is awful, but I've figured out how to get my trip...but now it won't take any of the 4 credit cards I've tried to enter (from the UK)... Very embarrassing. The CIO should be fired. Waiting on hold to book a ticket...waiting...waiting...No one has picked up after 25 minutes...

User's recommendation: Awful Booking Technology.

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#2740609 Review #2740609 is a subjective opinion of poster.
Location
Oceanside, California
Pros
  • Dont have to drive in traffic
Cons
  • Awful booking experience

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Verified Reviewer New Reviewer

Bought wrong ticket

2.7
Amtrak - Bought wrong ticket
I purchase a round trip ticket from New York Penn Station to Baltimore MA. Penn Station and unfortunately a didn't notice the return ticket was for 5:20am which I wanted 5:20pm, but I never used the web to buy a ticket, so this process was new to me , I tried calling but the only response was Automated which I couldn't get all my questions answered. But never the less I screwed up, I'm still waiting for a response from Amtrak. on a responce from Amtrak waiting for a respo Amtrak

User's recommendation: I would recommend that if your not sure and a first time purchasing a ticket to try and get a live Agent to speak with.

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ID
#2737919 Review #2737919 is a subjective opinion of poster.
Loss
$129
Preferred solution
Full refund