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Verified Reviewer
New Reviewer

5 hour delay from Croton Harmon to Albany

Feb 28 2022 Train 233 was supposed to leave at 12:08. Told there was a delay. No Station Rep available no information until 2:00. Then told the train wont arrive until the earliest at 4:00. I missed all of my bBoard meetings as I turned around and went home. When I called customer service to see if I could get a refund or credit I was put on hold for 2 hours and then was dropped. I will probably let Amex know not to pay them. Its a disgrace.

User's recommendation: If you can find another means of travel do so.

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ID
#3373451 Review #3373451 is a subjective opinion of poster.
Location
Ardsley, New York
Cons
  • Horrific customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

2 day return trip took 3 days

Amtrak - 2 day return trip took 3 days
The main engine broke down and was really late leaving Chicago and another car had to be replaced also.

User's recommendation: Pay attention to layovers and schedule not being in tine.

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ID
#3355810 Review #3355810 is a subjective opinion of poster.
Cons
  • Late trains
Loss
$300
Preferred solution
Price reduction
New Reviewer

Just let peoples know ( not really pissed off)

Not passed off, just try to inform who plan to ride with Amtrak, Amtrak kind of like auto mechanic rip customer off, lots time when that happen they still in business, why? Cause they are plenty customers, you will be treat as sec class citizens when u ride Amtrak,if u complaints ,good chance you will get kick out of train, even your complaints is legit. Top down issue, they still have lots customers need ride with train, guess what , they will never treat peoples decent till they start have lots empty train, and unfortunately it very unlikely happen!

User's recommendation: Avoid if u can.

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ID
#3355784 Review #3355784 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Try to not seat long distance rider together if they have more vacant seat,

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Verified Reviewer
New Reviewer

The return 2day trip from Boston took 3days due to mechanical breakdowns