Carla R Exx

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Verified Buyer

Right at the beginning of the trip the person at the door was so mean. My daughter called me in tears because he wouldn’t let her in the train saying she was late. Her ticket said an 8:50 am departure

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Amtrak - Right at the beginning of the trip the person at the door was so mean. My daughter...
The train was supposed to depart at 8:50 AM and the man closed the door at 8:45!! The ladies my daughter was traveling with were on the train asking him to please open the door but they said he was smiling and glad it was closed!! My daughter planned this trip many weeks in advance and she made it to the train on time according to the ticket that man should have opened the door!!
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Loss:
$500

Preferred solution: Full refund

User's recommendation: If the passenger is right there, open the door!!

Anonymous
map-marker Beaufort, South Carolina

Make new reservation

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To find someone to speak was very difficult. Once I downloaded the app things changed. You should clean up Amtrak web site as it caused me to quit. The folks at reservation were extremely helpful, knowledgeable, and friendly.
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User's recommendation: Use Amtrak app only. Reservation folk were outstanding

William H Jza

Unable to connect

Couldnt get connected to travel service schedules Would appreciate a tel number to speak to a representative
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Juan L Mzx

Rose bad woker

All her co workers hate this woman because of her nasty attitude just greyhound resolve the problem he did a good job
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Preferred solution: Apology

Deborah B Sjr

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Verified Buyer
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Verified Reviewer

Refund

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Amtrak - Refund

I bought a round ticket across the United States. No real cooperation with the agent so I waited an hour or two and I decided that this trip was not for me.

I went back to the counter the woman there. Vicki was very nice and gave me a refund now it should have been deleted immediately its like it never happened anyway, my credit card was charged and now I am overdrawn on my bank account. I just spoke to a really nice gentleman and he said it would take 3 to 5 days. I cant imagine why since I changed it immediately.

This is very poor customer service. Thank you Deborah backus.

My reservation number was 641291. He told me my reference number is 01283**** please change this immediately

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Loss:
$499
Pros:
  • Bank is now overdrawn

Preferred solution: Full refund

User's recommendation: Zero

1 comment
Guest

How does a credit card charge overdraw a bank account ?

Debbie L Cpc

Inquiring the cost one way travel for One adult and one car from Lorton, Va to Spokane, Wa

Call did not go through. Havent been able to talk to a representative to know the cost of my one way travel from Lorton, VA to SPK. Im looking forward to speaking with someone soon with prices.
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Cons:
  • Website is not user friendly

Preferred solution: A phone call from Amtrak representative

User's recommendation: Determination

Anonymous
map-marker Philadelphia, Pennsylvania

Conflict of Interest

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June 8, 2023, in Phila Pa, a Amtrak work truck tried to force his way in front of me while I was getting into the left lane, damaging my front passenger side bumper on the side, my passenger side front wheel well. When I called 911, they stated that Amtrak Police has to come.

Amtrak Police shows up, say a few words to me, then go to to the Amtrak driver for a while, then comes back a talk to me. They also tell me that Pennsylvania State Police won't be coming because there weren't any fatalities. Weeks later when Amtrak Police finally released the accident report, the report stated that the Amtrak driver said that I tried to get in front of him and damaged the Amtrak truck that he was driving. There is no way that Amtrak Police were going to find the Amtrak truck driver liable.

An thorough investigation couldn't have been performed be if it were they were have seen from the video from the cameras on Interstate 676 at 30th st would have shown that my version is actually what happened.

Also a thorough investigation would have shown that the accident occurred in the far left lane and my damages to my vehicle were on the passenger and the minor scratches that were on the Amtrak truck were on the side. Amtrak is liable and needs to pay for the damage to my vehicle.

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User's recommendation: If you're ever in a accident with a Amtrak vehicle , when you call 911 don't tell them that the accident was with a Amtrak vehicle,.because they will send Amtrak Police instead of State Police

Carmen G Zwv

Got a request to call about a ticket

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I received a request that I thought could be spam and called Amtrak customer service. I was on hold for about five or six minutes, which to me is normal this time of day. The agent came on explained that it was just a notification and was so courteous. She had to explain it a couple of times before I understood but I appreciate her patience and she should be commended for that.
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Loss:
$50
Pros:
  • Its the train full of nostalgia
Cons:
  • Coach a bit shabby but clean

User's recommendation: call customer service be prepared for a little wait but don’t get impatient! I found the customer service quality to be fantastic

Hermina Pdi
map-marker Panorama City, California

Rose ur worker said she's been there 25 years no one can touch her u need fire her fire for her *** attitude is bad and makes ur company look bad

She knows what she did..and shes known for giving head to coworkers in the parking lot .. everyone in Bakersfield knows about her..they call her the Amtrak head doctor
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User's recommendation: To get better worker’s with good manners

Zenaida Uzi
map-marker Buffalo, New York

Refund

Updated by user Sep 19, 2023

I have written, texted and called him, anmtrak and have not ever heard back from them.

Original review Aug 20, 2023
I am sitting on train 240 departed from Albany Rensselaer at 11:10 Am. I believe we are the only car that has absolutely no air-conditioning and its very very hot.

Additionally, we have been delayed over a half an hour because of two Metro-North trains, and the Wi-Fi does not work. I could cope with being delayed over 40 minutes because of the Metro-North trains, and I could be fine without saying Internet but we on this train or stifling Im feeling nauseous. Others from the car have gone through other cars and are sitting on the floor to stay cool.

It is a full train, and there are no additional seats. I respectfully ask for two, as I am traveling with my husband as well, refunded tickets for this portion of our trip.
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Anonymous
map-marker Stafford, Virginia

Refund

I needed a refund for the train I called within the same hour and someone hung up on me so never received my refund yet
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Sherry W Vgp

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Verified Reviewer

Lost luggage and trash bag full of presents cook it said Assistance

The train stopped at Irvine and we got onto a bus until Oceanside and back on the train until I got off at old town. The conductor assisted me with my luggage and bags full of presents, but I dont know if the conductor told the new conductor that got on at union station that I needed assistance.

I did not ask for assistance when the train stopped, and we got onto the bus I thought all the luggage will go onto the bus automatically I have never taken the bus from the train before I dont know if the luggage was lost on the train or on the bus but when I go to old town, I have no luggage. Or a trash bag full of presents! I feel that Amtrack is responsible for the cost of the luggage labeled as belonging to Robyn Siers and 32 birthday presents from my birthday luncheon and the 12 presents I had purchased for my three grandsons at Disneyland and at Las Vegas. If my train ticket did not say with Assistance then I do not feel you are responsible for covering the expenses of all of the receipts I have for my underwear, my toiletries, my make up, and my clothes I have tried to buy some of the presents for my grandsons, but not all of them one of the presents for my birthday with $500 gift cards and another was a hand-painted wine glass for $65 which I will have the receipt for as long as as well as the receipt for shipping.

ONLY because my train ticket said with ASSISTANCE so I believe you need to take the responsibility of the cost of replacing all of my belongings and all of my gifts.

Please contact me as soon as possible My phone number is 818-321-****.

My email address is

sw2xoxo@***.com

The luggage clothes and gifts are:

Luggage $179.00

Clothes.

$1500.00

Gift cards $ 500.00

Wine glass $65

Total. $2,314

I use Amtrak all of the time when I had an ill friend d I went once a month for two or three years from the Van Nuys station to San Luis Obispo station and Ive also gotten numerous times in the van I station to the old town station what time doing at least three or four times for this vacation! The personnel at the van I station are fabulous, and we know each other by first names!! I have always been treated well and gotten any help.

Ive needed in the past, and Im sure I will continue to in the future! Ive always enjoyed, and Ralph to everyone about using Amtrak!

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Preferred solution: Full refund

1 comment
Guest

Only hoarders buy that much junk for other people ; poor unsuspecting souls.

Anonymous
map-marker San Clemente, California

I did not receive my confirmation for my ticket from San Juan Capistrano on Sept.15 res DF9658

I need a confirmation for reservation DF9658 Leaving SJC on Sept.15 to Santa Barbara at 9:34. Please email me this confirmation Thanks Michelle Kirsch
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Russell L Lib

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Verified Reviewer

Disgusting conditions on the train

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The train was absolutely filthy!! Garbage behind every seat in the net pocket, and the bathroom was absolutely disgusting and unexplainable
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Pros:
  • It can be relaxing
  • Instead of driving
Cons:
  • Trains are always running late

Preferred solution: Full refund

User's recommendation: Don’t travel on Amtrak

paul p Fko

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Verified Reviewer

Employee complaint

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I inadvertently walked on a restricted area scheduled for construction that had not been started. As a result, an Amtrak employee was screaming unintelligible commands at me and I finally heard his obnoxious comments.

I told him Ive been seen by other Amtrak employees and nothing was said. He claims I stated I was given permission which was never said. As a result of this misunderstanding, I was asked not to return to the Buffalo/Depew Amtrak station. I do not know who ordered this but was told this by a fine Amtrak employee named Don.

The employee that lied, I do not know his name but he is the most overweight employee. Im told by other Amtrak employees that he is the laziest worker there. Ive observed his lack of work such as never using the wheelchair lift or positioning the yellow stool for the passengers. He allows the female workers to do the heavy lifting.

I want to have my permission to be re-enstated. Paul P.

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Cons:
  • Single amtrak employee

Preferred solution: Apology

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