Amtrak
Reviews and Complaints
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Verified Reviewer | Green Bay, WisconsinI just took amtrak day before yesterday me an my girl an train was six hours late so made us six hrs late on are plans when we got to are destination an no money back on how much it cost with was 250.
User's recommendation: No coment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation
- Refunds
- Various locations
- And vouchers
- And traveling with pets accomodation
- Discounts for 2 children
Preferred solution: Full refund
User's recommendation: Very comfortable way to travel convenient locations and pleasant staff
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRED CAP ISSUES
I had a bad experience last trip which was Sat June 10th, red cap finally took me down to train which was delayed, then I had to stand I have a bad back then a nice young man who worked in the cafe cart too my extremely heavy bag for me because the steps were only down for two trains ...on e I got on a lady and her daughter were in the accessible seats I asked sis they have the accommodations on their ticket the lady said can't u sit somewhere else I said no I paid for one of these seats! She cussed and complained for her last two stops!
I should not have to deal with that or the red cap situation thank God the young man took my bag or else I don't know how I was going to make it! Then you only give like 50cents off disability tix
- Get you where you need to go
- Some of the staff are not friendly at alll
Preferred solution: Complimentary tix
User's recommendation: BE READY TO HANDLE YOUR OWN BAGS AND BE READY FOR ATTITUDE
Reservations
- Good travel
Preferred solution: reserve a round-trip for October 10 leaving in the morning around 10:00 AM at union staAcela tp phila 30 st the same day from 30th St., Station Philato Wash DC Acela leaving 6 o’clock in the evening
Change reservation
Preferred solution: Price reduction
Customer relations
- I like the sleeper and view
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Please get informed
I can’t use the internet to book a ticket on the auto train. Sad that you’re internet system is so bad.
User's recommendation: Complain about their internet system
Cancelled ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate train. Rude employees
Preferred solution: They need to give me a reasonable compensation voucher
User's recommendation: Do not ever use amtrak
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave tried 3 times to call Amtrak Rewards to transfer points on wife’s (now deceased) account to my (husband) account and call was dropped EACH time. Trying to get someone on the line is useless.
Preferred solution: Wife’s points transferred to my account
To cancel trip
User's recommendation: Make sure you can make trip!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI give no stars to Amtrak. This automated attendant does not hear correctly and service reps give wrong departure information and flat out lie about information.
Preferred solution: Exchange reservation
Need information
Preferred solution: Help with Amtrak bus to connecting train, tickets and costs?
Verify reservation
Reservation and route questions
Preferred solution: Instructions on how to ride Amtrak bus in Eureka to connecting train to Sacramento, Ca.
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