Ismaeel Sys

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Verified Reviewer
| map-marker Green Bay, Wisconsin

I just took amtrak day before yesterday me an my girl an train was six hours late so made us six hrs late on are plans when we got to are destination an no money back on how much it cost with was 250.

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Train was six hrs an I didn't get re endorsed let alone even a apology 123456****01112****#$%&*<%##/_=$_<(>
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User's recommendation: No coment

Liz P Mwm

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Verified Reviewer

Reservation

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I had a pleasant phone experience with the agent. They resolved my situation and helped me process my transaction in a smooth manner. I plan to travel with Amtraki soon.
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Pros:
  • Refunds
  • Various locations
  • And vouchers
Cons:
  • And traveling with pets accomodation
  • Discounts for 2 children

Preferred solution: Full refund

User's recommendation: Very comfortable way to travel convenient locations and pleasant staff

TERRI M Gar

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Verified Buyer
|

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Verified Reviewer

RED CAP ISSUES

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Amtrak - RED CAP ISSUES

I had a bad experience last trip which was Sat June 10th, red cap finally took me down to train which was delayed, then I had to stand I have a bad back then a nice young man who worked in the cafe cart too my extremely heavy bag for me because the steps were only down for two trains ...on e I got on a lady and her daughter were in the accessible seats I asked sis they have the accommodations on their ticket the lady said can't u sit somewhere else I said no I paid for one of these seats! She cussed and complained for her last two stops!

I should not have to deal with that or the red cap situation thank God the young man took my bag or else I don't know how I was going to make it! Then you only give like 50cents off disability tix WtfWtfWtf

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Pros:
  • Get you where you need to go
Cons:
  • Some of the staff are not friendly at alll

Preferred solution: Complimentary tix

User's recommendation: BE READY TO HANDLE YOUR OWN BAGS AND BE READY FOR ATTITUDE

Gwendolyn W Huq

Reservations

I was asking for a evening train return from Philadelphia to Washington on the Acela and I was asking for a morning train on the same day July 10 going from Washington to Philadelphia on an evening train time around somewhere 6 oclock. I wasnt getting the wreck time that I could schedule.
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Pros:
  • Good travel

Preferred solution: reserve a round-trip for October 10 leaving in the morning around 10:00 AM at union staAcela tp phila 30 st the same day from 30th St., Station Philato Wash DC Acela leaving 6 o’clock in the evening

Joyann Fnu

Change reservation

I made reservations 2weeks ago and now the price is lesser than what I paid. Would like to see if I can get the lesser price
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Loss:
$120

Preferred solution: Price reduction

Mary Ann H Opi

Customer relations

I called to ask for changed if the time before 24 hours But there seemed to be a suspicious response told me I call on Monday because Amtrak has no personnel to help me with the changes My ticket is done by a third party. I'm confused. All I need is for Amtrak to help me enjoy my first time on the rails. How can I give a great report and promote you to travelers?
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Pros:
  • I like the sleeper and view
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Please get informed

Anonymous
map-marker Westville, New Jersey

I can’t use the internet to book a ticket on the auto train. Sad that you’re internet system is so bad.

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I cant buy a ticket for the auto train on your internet service. You are the worst.Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad ,Bad, Bad, Bad, Bad, Bad, Bad, Bad, Bad, bad, Bad, Bad, Bad, Bad, Bad, Bad.
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User's recommendation: Complain about their internet system

Sora Jyc
map-marker Baltimore, Maryland

Cancelled ticket

I bought a ticket, however, did not use it. I would like to see if I can use a ticket for a future travel if possible.
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Ed F Ehl

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Verified Reviewer

Late train. Rude employees

My train was late leaving the station. I was also treated very rudely at the Chicago amtrak station as well as on the train and at the Cleveland station. Amtrak seems to have a policy of treating customers as they want to. I have called the customer complaint department numerous times and all they do is rush you off the phone. I am truly disgusted with thus company
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Loss:
$287

Preferred solution: They need to give me a reasonable compensation voucher

User's recommendation: Do not ever use amtrak

John P Vym

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Verified Reviewer

Have tried 3 times to call Amtrak Rewards to transfer points on wife’s (now deceased) account to my (husband) account and call was dropped EACH time. Trying to get someone on the line is useless.

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Tried to call Amtrak Rewards and agreed to the call back system.(1st mistake). The system called back in about an hour and promptly put me on hold for an indeterminate amount of time. When I finally got a human on the line I had to wait while they transferred me to Rewards who within minutes dropped the call, forcing me to go through the same song and dance two more times. As of this writing I STILL havent fully spoken to rewards department.
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Preferred solution: Wife’s points transferred to my account

Anonymous
map-marker Meadville, Pennsylvania

To cancel trip

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I was already charged cancellation fee- I wanted it put back on my discover card not an e voucher. I never spoke to a real person- very frustrating!
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User's recommendation: Make sure you can make trip!

Mason S Quw

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Verified Reviewer

I give no stars to Amtrak. This automated attendant does not hear correctly and service reps give wrong departure information and flat out lie about information.

I had a reservation for today and the service rep gave me the wrong departure time so I missed my departure. I tried exchanging for another day and departure time but told they could do nothing about it. So I have called customer service and they have hung up on me and the computer has given out the wrong call back number. It's some shady operation going on with the company.
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Preferred solution: Exchange reservation

Holly M Zcc

Need information

How to ride the Amtrak bus from Eureka, Ca. To connecting train to Sacramento, Ca.? How to buy tickets the time tables for the bus and train?
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Preferred solution: Help with Amtrak bus to connecting train, tickets and costs?

Anonymous
map-marker New York, New York

Verify reservation

Im still waiting for a callback from AMTRAK Nothing has been resolved, and I guess I need to type 100 words
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Holly M Zcc

Reservation and route questions

I want to travel by Amtrak bus from Eureka, Ca. To nearest train connection to Sac. Ca. How to get tickets?
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Preferred solution: Instructions on how to ride Amtrak bus in Eureka to connecting train to Sacramento, Ca.

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