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I am n an Amtrak train now. One employee told me to get on a particular car, and the other employee rudely told me I did not have a ticket. Then, she told me I was on the wrong car, because the one I amon is “business class.” This is amusing, because the lady time I...
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3 comments
Anonymous
#1428200

I can't believe these reviews. What does your ticket have written on it?

If it says Business class, then that's the car you ride in. Surely you made the reservation. It's just as plain and simple as that. I've ridden on Amtrak business class many times and never had a problem and never encountered rude personal.

Maybe it's you who's being rude and obnoxious?

Go write your congressman. I'm sure he'll get right on that.

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Review
#1182786 Review #1182786 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details
LUGGAGE was damaged and it wasn't noticeable until I tried to open the compartment to get my medication and found it is broken and cant open it. Amtrak was rude and said I should have checked it at the station. Had not checked because everything looked good until I...
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4 comments
Anonymous
#1414592

I'm trying to understand your complaint. If you did not check this bag with Amtrak, then it must have been in your possession all the time.

So if this compartment in your luggage did not open it must have been something you did. If the luggage was out of your possession during your trip, how do you know another passenger didn't do something to it. You just can't blame Amtrak if the luggage was never handled by them.

Maybe you should keep a closer eye on it next time.

When I travel Amtrak I never check my luggage and it has never once been damaged even leaving it in the baggage areas of the sleepers or the first class lounges.

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Review
#1162084 Review #1162084 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
fix my luggage or a new piece of luggage
1.0
Details
I bought my daughter a ticket from Boston to NYC Penn Station in late Nov 2017, one month before she was to take the train. I spent $140 for a one-way ticket on the Acela Express. She is 22 yrs old, and had to arrive early at her job in Manhattan on 12/27/17. When she...
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Review
#1156434 Review #1156434 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Price reduction
Tags
  • Arriving Train Was Not Announced
1.0
Details
12/11/17 - I went in to make reservations for a round trip from Washington DC to NYC, and back. I messed with it for 20 minutes and couldn't get a return ticket. It used to be easy. No wonder these *** are losing money. I'll fly or drive. *** them. Why do I...
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20 comments
Anonymous
#1737018

Amtrak has a "contact us" email option on their website but no one ever replies to the emails. I have sent 5 about a refund.

No answer.

I live in China so it's hard to call. I guess these thieves just get to silently keep my money.

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Review
#1146175 Review #1146175 is a subjective opinion of poster.
Cons
  • Website
Reason of review
See what I wrote
1.0
Details
Myself and my five year old granddaughter boarded amtrak 303 leaving Dwight at 1049 am November 21st . I was told thier wasnt any seats together at this time but thier would be at the next stop , so my granddaughter and i went back to the cafe car to get something to...
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Review
#1135068 Review #1135068 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I'm currently sitting in an unmoving Amtrak train. A freight train in front of us has broken down and is waiting for a part. We were already an hour behind schedule. Now that's 2 hours. God knows how long we'll be sitting here. Only 29 mules from my destination. Of...
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2 comments
Anonymous
#1443273

Same here waiting on the Crescent train 19 which is now running 4 hours late. Never again would rather walk than take Amtrak!

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Review
#1129913 Review #1129913 is a subjective opinion of poster.
Reason of review
Poor customer service
I am currently on a train from memphis to new orleans. These folk have a dang radio on. Snapping, dancing, yelling out. Other passengers trying to map. Oh no, they want to party. I have never seen such ignorance
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1 comment
Anonymous
#1563764

They should have a separate car for all of the party people to ride in. They should have a separate car called the "Library Car" for people who are quiet and want to read or just ride in serenity and silence.

Any jerk who starts yakking away on a cell-phone in this car, shall be made to ride in the cell-phone-car, a train car full of idiots all talking on their cell-phones loudly for their entire trip. Their should be a separate car for people who want to bring along their dogs. The passengers could all happily ride their entire trip with their beloved dogs. There should be a car just for people who want to eat offensive foods like smelly tuna fish sandwiches, or who munch loudly on potato chips or slurp loudly or talk with their mouths open.

There should be a car just for the Amish, so that they can ride in peace without people staring at them for wearing their all black outfits and not wearing deodorant because it is against their religion. Their should be a "Talkers" car, just for people who like to have real loud conversations. They could all yap away real loudly to one another for the entire trip.

There could be a Boozers car for all of the drinkers, so that they could all merrily drink all the booze and liquor they wanted to and get loud and obnoxious with one another.There could be a "Sick Car" for all of the people with hacking coughs and sniffling and snorting noses, so that they could all be sick with one another and not infect all of the other passengers. And, of course, there could be a "Smokers" car for all of the smokers to all chain smoke for their entire trip.

Review
#1129250 Review #1129250 is a subjective opinion of poster.

Amtrak in Martinez, California - Horrible , bath super dirty , expensive snacks and old no

1.0
Details
They simply don’t care
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Review
#1126555 Review #1126555 is a subjective opinion of poster.
Reason of review
Pricing issue
Just got back from CA. with AMTRAK . WE did have sleep in & roommate & even first class but we had the worst experience of our life this time. They had many delays that instead getting there at 3'00 PM we got there at !'00AM & they lied to say they don't know where are...
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1 comment
Anonymous
#1508303

But it's not as scary as Greyhound! Or as Filthy!

Review
#1119890 Review #1119890 is a subjective opinion of poster.
2.3
Details
Just horrible service. The "people" behind the counter, for the most part, are complete *** I was travelling from Oceanside to Fullerton and looked at the schedule the evening prior to my departure. When I arrived at the Oceanside station, the *** said that the next...
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2 comments
Anonymous
#1395234

These are the same people that give local DMV a bad reputation. They dont give a crap about their passengers, they are rude, non-caring and just overall extremely unprofessional. Even in their VIP Club Acela (in Penn Station NYC) they have a click, joking, laughling boisterius, very unprofessional attitude; more like a ghetto attitude to be honest

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Review
#1119443 Review #1119443 is a subjective opinion of poster.
Pros
  • Comfort of seating and the fact that you have a club car
Cons
  • Jerks working for you
Reason of review
Poor customer service
Preferred solution
Make it better, please!