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Amtrak in Manorville, New York - Train dead on tracks. No one will give me info.
my son and his girlfriend from norway are on the 8/14/08 7:50 train from st. paul to chicago. the train has been dead on the tracks for over 2 hours with no end in sight for repair. I cannot get info from amtrak on the repairs or what is being done. this stinks. I called the custmer service hotline and got no information. I called the local Amtrak office and got no information. it seems to me someone should be able to tell me what is being done to correct the situation. i will be demanding a total refund of my money from amtrak.
Amtrak strands a disabled passenger on a platform
I was traveling from Washington, DC to New York City. I had recently injured myself and was on crutches, and was told I would have a wheelchair and a red cap waiting for me in New York. Upon arrival in New York, there was no one there, although they knew of my arrival both back in Washington and on the train. I waited for 15 minutes for someone to arrive, when I was told I needed to exit the train. I waited on the platform for another 10 minutes alone, until a conductor took pity on me and helped me upstairs with my bag. I am shocked and appalled that Amtrak was unable to complete a request as simple as having someone help a disabled man with his bags. I could have been left on a platform for an indefinite period of time were it not for the goodness of one conductor's heart.
Amtrak in New York, New York - Amtak ticket workers get off your cell phone
8/06/2008 7:30am. Today I woke up at 5:30am to drive my daughter to the train to catch the Lake George, NY Amtrak train at Penn Station, NY. She waited for an hour on a mobbed line. The problem was the customer service people that worked at the ticket counter at Penn Station, NY. My daughter asked me to complain as to she was still waiting to purchase tickets and her train was due in 10 minutes. The 4 customer service people were on their cell phones and walking away from the window at random times and returning. She said if it was for not one of the workers who was actually doing his job she probably would have missed her train. And the only reason she did not miss her train was because it was delayed. Everyone on the line was complaining and appalled at the customer service. This is consider rush hour on a weekday and I think they should be banned from using their cell phones while working. I know you are probably thinking why didn't she use her credit card and purchase from the mini ticket machines. She tried but for some reason it did not work for her... I have travelled myself with Amtrak and have to say it is the pits but sometimes it is the only way I can travel...
The worst day of my life began on Sunday, July 20, 2008. The day started out beautiful. Leaving the Affinia Hotel in New York, I felt excited and ready to continue my vacation in Atlanta, Georgia. I entered Penn Station looking forward to my first time on an Amtrak...
Amtrak has terrible customer service
Today I had a train ticket for the 8:58 train from Burbank to San Diego. There is no agent at the Burbank station. Someone was hit by a train early in the morning and they could have called or emailed me. They had all the information. Someone was hit by a train in Van Nuys, CA very early that morning and the police kept terminating the service from Burbank and saying train would come in 2 hours but it never did. When I called customer service *4 times) nobody know about the fatality even at 11am in the morning. To top it off, they had the gall to charge me the 10% cancellation free when they are the ones who cancelled my plans to take a train. I am out over $50 in taxi cab fare and had to drive to San Diego and pay for valet parking for 4 days. Amtrak did not have the decency to send a van to Burbarnk to pick up stranded passengers to take them to LA to get trains to their destinations. However, Amtrak did report lies to the TV news and lied stating that they got the passengers new train tickets. Perhaps they got service for the people who were on the train that hit the pedestrian but they did not do anything for the people in Burbank right down the street. I am thoroughly disgusted and will never travel Amtrak for the rest of my life. I will also sue them and won't be happy until they go bankrupt. Nobody in customer service even apologized to me. Their employees refused to give me the name and address of the President of the company. Absolutely a horrible experience!
Amtrak Service Deteriorates further and has no customer service recourse
We spent $1744 on first-class sleeper car service and we had no water on the entire return trip (overnight). the toilet in our compartment failed. Icing on the cake: Amtrak makes it nearly impossible to complain or get any response let alone restitution. Customer service in the station is not allowed to handle customer complaints. We were given the toll free number for reservations (as if) which is understaffed. After a too-long wait to speak to someone, I was transferred to another automated ***. My call was never answered. I was kicked over to an aumated answering machine. No one called back. Likewise, Amtrak's web site has no facility for complaints or service issues. Clearly Amtrak has no interest in customer service.
A travel company should take care for its customers About the famous Amtrak We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We already bought our Metrolink tickets for Pomona from San Diego station, so we’ll be ready to...
Amtrak in Topeka, Kansas - Amtrack Truck hit us.
We were involved in an accident a year ago in March in Massachusettes. An amtrak truck ran a red light and hit the van that we were driving that had prisoners in it. We were all taken to the hospital in ambulances. We have necer recieved any compinsation for this accident for are pain and suffering and loss of personal property. I have been in contact with the insurace company several times and I keep getting the same remark we haven't got any paperwork I have sent it three times. I am tired of the run around they think just because they are a big company they can just push us to the side. I feel this is totally wrong.
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