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Amtrak in Manorville, New York - Train dead on tracks. No one will give me info.

my son and his girlfriend from norway are on the 8/14/08 7:50 train from st. paul to chicago. the train has been dead on the tracks for over 2 hours with no end in sight for repair. I cannot get info from amtrak on the repairs or what is being done. this stinks. I called the custmer service hotline and got no information. I called the local Amtrak office and got no information. it seems to me someone should be able to tell me what is being done to correct the situation. i will be demanding a total refund of my money from amtrak.
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2 comments
Anonymous
#28232

Lol ghostbuster. I wonder who paid for tickets, the person writing the letter or the son and girlfriend.

If it was the son and girlfriend that paid for the tickets.

I wonder if he/she does get he refund will he/she tell his son and girlfriend or keep their money and not say anything. In fact I wonder if the son even know their parent is trying to get the refund for something they probably did not even pay for.

Anonymous
#28229

Oh, please you don't care about your son or his girlfriend, you just want the refund. That is what this is mainly about your last sentence explains it all.

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Review
#131470 Review #131470 is a subjective opinion of poster.

Amtrak strands a disabled passenger on a platform

I was traveling from Washington, DC to New York City. I had recently injured myself and was on crutches, and was told I would have a wheelchair and a red cap waiting for me in New York. Upon arrival in New York, there was no one there, although they knew of my arrival both back in Washington and on the train. I waited for 15 minutes for someone to arrive, when I was told I needed to exit the train. I waited on the platform for another 10 minutes alone, until a conductor took pity on me and helped me upstairs with my bag. I am shocked and appalled that Amtrak was unable to complete a request as simple as having someone help a disabled man with his bags. I could have been left on a platform for an indefinite period of time were it not for the goodness of one conductor's heart.
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5 comments
Anonymous
#155979

MY NAME EXPLAINS MY COMMENTS :grin

Neutral
#106522

In the last two years, I have had to use crutches, due to surgeries. From my own experience, I know it is already difficult to use crutches, let alone carry something upstairs.

It wasn't right what they did to you.

They sure wouldn't be happy if you sued them over injuring yourself due to their negligence. I'm glad someone helped you out, and hope you recover from your injury :)

Anonymous
#106351

I never cease to be amazed by the inflammatory tone of the comments on this website.

Anonymous
#104248

next time remember what railings are for...

Anonymous
#103935

Really, you got a boo boo and considered yourself disabled??

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Review
#131439 Review #131439 is a subjective opinion of poster.

Amtrak in New York, New York - Amtak ticket workers get off your cell phone

8/06/2008 7:30am. Today I woke up at 5:30am to drive my daughter to the train to catch the Lake George, NY Amtrak train at Penn Station, NY. She waited for an hour on a mobbed line. The problem was the customer service people that worked at the ticket counter at Penn Station, NY. My daughter asked me to complain as to she was still waiting to purchase tickets and her train was due in 10 minutes. The 4 customer service people were on their cell phones and walking away from the window at random times and returning. She said if it was for not one of the workers who was actually doing his job she probably would have missed her train. And the only reason she did not miss her train was because it was delayed. Everyone on the line was complaining and appalled at the customer service. This is consider rush hour on a weekday and I think they should be banned from using their cell phones while working. I know you are probably thinking why didn't she use her credit card and purchase from the mini ticket machines. She tried but for some reason it did not work for her... I have travelled myself with Amtrak and have to say it is the pits but sometimes it is the only way I can travel...
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2 comments
Anonymous
#273873

it is now a strict rule that employees are to refrain from personal cell phone use, with the exception of emergency, direct operations of the company,etc.

But, you are dealing with New Yorkers, with New York attitudes after all.

Regarding the honesty of the employees, of course I cannot vouch for all of them, but generally, they are not willing to lose their jobs over a cell phone. It was most likely found by another passenger that decided to keep it.

I have personally found bags of cash, jewelry and other valuable items over the years on the trains that I travel, and have turned EVERY one of them in to lost and found, or contacted the owner personally if possible. it would have been very easy to have kept them all.

beverlymcn
#26533

Amtrak customer service can be the pits! Penn Station is horrible -- always hot and no seating to wait on trains.

My son left his phone on a train from NYC to Washington DC when they had to wake him up to move to a forward car due to uncoupling. It had fallen out of his pocket during his nap.

He discovered it before we left the station, but it was never found despite our immediate reporting. The workers are not honest and don't seem to care at all!

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Review
#130439 Review #130439 is a subjective opinion of poster.
The worst day of my life began on Sunday, July 20, 2008. The day started out beautiful. Leaving the Affinia Hotel in New York, I felt excited and ready to continue my vacation in Atlanta, Georgia. I entered Penn Station looking forward to my first time on an Amtrak...
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6 comments
Anonymous
#114687

I think that writers, Mike, "neutral", gunga din, and Jim are idiots who must be union employees. I was a passenger on trains back in the 50's and 60's. There was rarely a bad event, let alone a complaint by a well paying passenger.This treatment is symptomatic of a country in its last days.

When you pay money and PAY TAXES TO THE TUNE OF OF 40 % OF YOUR INCOME TO THIS SOCIALIST GOVT, YOU DESERVE BETTER.

Learn what it means to work for a living rather than sucking up to the govt for a handout. You people are real *** bags who are the reason why the Chinese are dominating us. You don't want to work and when you do, you do it with a shittyattitude. No wonder our schools suck and are dominated by thugs.

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Review
#130139 Review #130139 is a subjective opinion of poster.
Loss
$239

Amtrak has terrible customer service

Today I had a train ticket for the 8:58 train from Burbank to San Diego. There is no agent at the Burbank station. Someone was hit by a train early in the morning and they could have called or emailed me. They had all the information. Someone was hit by a train in Van Nuys, CA very early that morning and the police kept terminating the service from Burbank and saying train would come in 2 hours but it never did. When I called customer service *4 times) nobody know about the fatality even at 11am in the morning. To top it off, they had the gall to charge me the 10% cancellation free when they are the ones who cancelled my plans to take a train. I am out over $50 in taxi cab fare and had to drive to San Diego and pay for valet parking for 4 days. Amtrak did not have the decency to send a van to Burbarnk to pick up stranded passengers to take them to LA to get trains to their destinations. However, Amtrak did report lies to the TV news and lied stating that they got the passengers new train tickets. Perhaps they got service for the people who were on the train that hit the pedestrian but they did not do anything for the people in Burbank right down the street. I am thoroughly disgusted and will never travel Amtrak for the rest of my life. I will also sue them and won't be happy until they go bankrupt. Nobody in customer service even apologized to me. Their employees refused to give me the name and address of the President of the company. Absolutely a horrible experience!
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#128729 Review #128729 is a subjective opinion of poster.

Amtrak Service Deteriorates further and has no customer service recourse

We spent $1744 on first-class sleeper car service and we had no water on the entire return trip (overnight). the toilet in our compartment failed. Icing on the cake: Amtrak makes it nearly impossible to complain or get any response let alone restitution. Customer service in the station is not allowed to handle customer complaints. We were given the toll free number for reservations (as if) which is understaffed. After a too-long wait to speak to someone, I was transferred to another automated ***. My call was never answered. I was kicked over to an aumated answering machine. No one called back. Likewise, Amtrak's web site has no facility for complaints or service issues. Clearly Amtrak has no interest in customer service.
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2 comments
Anonymous
#31769

8/28/08 Im am not sure where to begin this letter. I really need to voice my concerns with both the quality of transportation as well as the unfair treatment that I recieved.

On the morning of Aug 22nd a group of friends and I took you Bellingham to Portland train down to celebrate a bachelor party. The beginning of the trip was wonderful, great views and friendly service, but thats about where that ends. When we arrived to the Everett station, the conductors informed us that the engine needed to be swapped but due to a broken windshield on the replacement engine we had to wait for over an hour. When we return to the track we experienced more delays from an unfortunate fatality that had occurred on the track ahead of us.

These delays added an additional three hours to the trip, so what scheduled to be a 6-6.5hr trip ended up being more than 10 hrs long. Now, heres where the real problem occurs. On the last stop before our final destination to Portland, a traveling companion and myself got up to use the restroom. When we arrived to the bathroom it was occupied, I Darrin Brown said to my friend Shad Waite “ I have to go so bad I could *** on the floor.�

The conductor who was standing by me took this comment literally when it was strictly a joke. He then told me that “ You have to get off train now� I told him I was joking and I wasn’t really going to urinate on the floor. He then replied while pointing at me “I want you off the train now�

I then waited my turn went to the restroom and returned to my seat. In the meanwhile Shad stayed behind and told the conductor, and this is shad statement. “I spoke to the conductor and said Darrin was joking and he needed to lighten up. The conductor started arguing with me and it ended with him telling Darrin he needed to leave the train, or, the whole group would be removed.

Darrin didn’t argue with the conductor, I was doing all the arguing, so why was Darrin told to leave and not me? I believe the conductor had an issue with Darrin, and the only issue I could see is Darrin being African American. When we were delayed for three hours this same conductor let us out of the train to have a smoke, along with him. The entire time of the trip we were asked to be a little quieter maybe twice, but never any warnings about being inappropriate or out of control.

Darrin made one comment and the conductor exploded and threatened to kick him off 5 minutes from our destination. We had to call people to pick us up and hugely inconvenienced everybody involved. � I do not play the race card because I have done very well in life and believe ignorance of other people can be overcome by hard work and respect for others.

I believe in the motto of killing people with kindness and they will come around when they get to know me as a person. Two key points that I would like to illustrate that suggests I was treated unfairly. First, in Everett I asked the same gentleman (the conductor) if he had an estimated time of departure for us since we awaiting the arrival of one of our traveling mates and he replied “ we leave when the train leaves now return to your seat, which I did. Second, during our three hour stall due to the fatality, he illegally allowed travelers to exit the train and smoke on the side of train tracks.

Okay well that demonstrates poor judgement on his part right there. But what I don’t get, why is it he looked at me and ordered a few of us to reboard the train due to the amount of people outside of the train was getting excessive. I didn’t think much of it at the time and I happily abided. This was later pointed out to me after I was kicked off the train an hour or so later by a fellow traveler.

In conclusion, I was upset so I told the rest of our group to continue on and I would just catch a cab into Portland and just pay out of pocket. I left the station to call a cab and arrange for a ride down south. Well, it turns out the conductor took it one more step and called the local poice although I was complying with his unfair and unjust wishes to leave the train. One of my traveling mates called me to let me know the police where wanting to talk to me.

When I returned to the station to speak with the officers to explain what had happened to the officer he felt I was dodging him and wrote me a ticket for trespassing, on what grounds I am not sure. I feel if I was treated fair on the train and not asked to leave like every other passenger this ticket would have never occurred. This should be exonerated and dismissed without question.

Please feel free to contact me at the below contact information. Sincerely, Darrin

Anonymous
#30275

Customer Relations

Amtrak, National

Railroad Passenger Corporation

60 Massachusetts Ave. NE

Washington, DC 2002

Good luck...

Hope it helps...

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Review
#123917 Review #123917 is a subjective opinion of poster.
A travel company should take care for its customers About the famous Amtrak We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We already bought our Metrolink tickets for Pomona from San Diego station, so we’ll be ready to...
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3 comments
Anonymous
#218640

I was the conductor on that train that night over two years ago and distinctly remember working with you.

I need to heavily preface this by once again saying that I WAS THERE. I don't understand why you say we were cruel and treated you badly, I tried dearly to help you, was very polite, and even amidst the backdrop of an emergency I set time aside, I contacted your hotel via my personal cell phone (which is technically against the law while on duty) and tried to arrange alternate pickup for you with them given the emergency situation, but the hotel was unable to provide assistance.

We then recommended some alternate options, hotels in LA, shuttle services (which would have cost more but would have gotten you there safely), even going so far as to call Cloud 9 Shuttle (once again on my personal cell phone) but YOU REFUSED to listen to us and insisted we accomodate you exactly how you had originally planned to be accomodated, which simply wasn't possible.

Every once in a while while travelling we are thrown unexpected curve balls. You need to learn how to adapt on the fly or you'll be left out in the cold (In this case literally). We were exceedingly polite, provided you a heavily disproportionate amount of time and attention when it was needed elsewhere (We had a car stuck to the front of our train and a guy coated in blood with bone sticking out of his arm right outside) and you threw it back into our faces because we simply were unable to provide you exactly what you wanted. If you were being treated rudely by the end of the night then it was because that's how you were treating the employees. However, I know that despite all things, all the employees, including myself, who helped you were exceedingly polite and did everything in our power to help you.

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#122509 Review #122509 is a subjective opinion of poster.
Loss
$100

Amtrak in Topeka, Kansas - Amtrack Truck hit us.

We were involved in an accident a year ago in March in Massachusettes. An amtrak truck ran a red light and hit the van that we were driving that had prisoners in it. We were all taken to the hospital in ambulances. We have necer recieved any compinsation for this accident for are pain and suffering and loss of personal property. I have been in contact with the insurace company several times and I keep getting the same remark we haven't got any paperwork I have sent it three times. I am tired of the run around they think just because they are a big company they can just push us to the side. I feel this is totally wrong.
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Review
#119202 Review #119202 is a subjective opinion of poster.
Loss
$700