Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Amtrak in Minneapolis, Minnesota - No discount for emergancy helper for natural disaster

I was trying to get a train from southren Minnesota to Fargo to help with sandbaging for the flood. So I called Amtrak to see if they would offer a special fare to help me get there. The lady said no specials in that area. So I just thought I got a crabby lady so I sent them an email and with in min's I got one back stating that there are not specials for this. I can't believe they can afford to let one person ride there half empty train to go help with a natural disaster.. Sad that Amtrak is doing nothing for this part of the country and the natural disaster that is happening.
View full review
1 comment
Anonymous
#158608

Well first off its nice that you said you got a email back in minutes, that shows they have good customer services. Also since it matched what the lady originally told you, they have their act together and are doing their jobs according to the companies policies.

Also I think I should point out that there are none to very few transportation companies who cut breaks for volunteers, that’s part of why you volunteer… to give your time and money to the cause.

And finally I should point out that the train to Fargo is heavily traveled so you occupying a seat is actually impacting the company. You need to think about how the world works and realize that only people like you help out in disasters, its not anybody elses business nor responsibilities to provide different service for you.

Review
#146679 Review #146679 is a subjective opinion of poster.

Amtrak in San Diego, California - The late night conducter

I have a huge complaint, and I know it has been addressed by union....I live in southpark and I cannot believe this guy is still honking the horn...Everyone has complayined and the union still lets him do it.... I for emample was alseep , and I live in southpark and I could still him peeping his horn at 2:00, 4:00; and It contuined all night long. THank god I dont have children....By the way ,it's the conductior who runs the trains......I couldn't sleep last night because this guy is so loud...I talked to other people who have to deal with this and they say it's because of the union and they had to hire him back....It's unfair... All of us can not sleep because of this... This affects downtown,
View full review
4 comments
Anonymous
#568783

i live in rhode island and some *** does the same here, i've about *** had it :( :(

Anonymous
#216823

What Oscar says below is entirely correct.

Also, every locomotive is equipped with an event recorder, which records everything we do in the cab, including how the whistle is blown. Believe it or not, the railroad actually reviews the tapes, and COUNTS HOW MANY SECONDS THE WHISTLE IS BLOWN, and how long the blasts are to make sure it follows it's definition of two longs, one short, and one long. This is Federal Law. If the engineer fails to properly blow the whistle in exactly the manner the railroad requires, discipline up to and including termination is the consequence. In cases where the railroad deems negligence, the conductor can also be terminated for not making sure the engineer blew the whistle correctly.

Now, I ask you, would you risk YOUR job and your co-worker's job just so someone doesn't have to listen to a noise?

Anonymous
#130995

dam oscar. well said!

Anonymous
#69973

The engineer operates the train. the conductor is the boss or supervisor of the train crew.

Train horns are sounded at night as that is the law.

Nobody on the railroad is spiting anyone. Horns should be sounded--darkness is a hazard, as is fatigue, as is alcohol-use, etc.

View more comments (3)
Review
#139590 Review #139590 is a subjective opinion of poster.
The Amtrak station platforms are becoming infested with homeless people. It's not safe to wait outside for trains anymore. You can wait for your train and be accosted by a homeless person or Jehova's witnesses for up to 30 minutes before the staff will call the...
View full review
2 comments
Anonymous
#273864

A 'feature'? lol, I can name a number of stations where you can find a sizable number of homeless person that may tickle your fancy.

In the order that i am personally aquainted with are, NYP, Grand Central terminal,Penn station, Phila.,Wilmington, De, Boston's stations, Newark, and Trenton, NJ, Chicago, L.A., Oakland ca., to name a few. Go, see, enjoy.

View more comments
Review
#139582 Review #139582 is a subjective opinion of poster.

Amtrak in Phoenix, Arizona - Steel train door slamed shut on my son's chest when the train lost all power

while traveling from chicago to flagstaff az on train amtrac #3 on 10-7-08 and 10-10-08 2008,talk about the trip from ***.we where in the back car and we kept stopping and this smell that smelt like burning wires,*** and and im not sure but when the power went out again my 9 year old son was walking threw the door's when it slamed shut on him trapping him between the steel door and the steel wall we could not get the door off him,we finally did his chest is all brused.and i as his mother plan to take action aginst amtrac.there is so much i need to tell you but i have one thing to say do not take a train,id rather walk...
View full review
2 comments
Anonymous
#172743

Ok first off you should be a good parent and not have let your kid cross between the cars unattended. Also the doors are electrically operated so if the power is out they cant slam, your lies sound good but if you actually know how Amtrak really operates then you can see how idiotic you are.

Really, even if the door “slammed”, you couldn’t get it off him? Try hitting the black button that says “push to operate”?

Did you try opening the door like lets just say… a normal door? You’re an ***!

Anonymous
#81380

Lern how two spel you ignerant pogue

View more comments (1)
Review
#138901 Review #138901 is a subjective opinion of poster.

Amtrak in Debary, Florida - Accident by railroad

One week ago I went downtown to visit my homeless friends they wasn't home.As I pulled upon the grass to park I hit something I slowly backed up stopped to find that my front bumper was missed up.It was a piece of old railroad tie that was left from the railroad people.I did not see that piece of tie that missed up my car. Is there any way that the railroad can pay to have it fixed? Thank you Ruby Farrar Any kind of help will be greatly appreciated.
View full review
1 comment
Anonymous
#322501

are you ***

Review
#138855 Review #138855 is a subjective opinion of poster.

Amtrak in Reston, Virginia - Some things shouldn't allowed on the train

Hello to anyone that cares. First of all this was my first ride on the train going to New York (Manhattan),I truely enjoyed the ride going even though it was 18 hours, no problem at all. from the service all the way to the conductor and his train. my husband and I venture out on the 17th of sept.2008. Bascially what I am writing about is the trip home was pure-d-heck, there was some young men (boys) on the train using profanity from the time they got on in new york about 2:00 pm until after 12 midnight. Me as a woman and I sure others didn't want to hear All that mess, I politely ask the guys will they please tone it down t was elderly and kids on board and they didi for a moment, I guess they thought about it and decided to start back. One guy said the *** with this I can say what want, didn't ask the guys to hush or shut up, I simply ask them to tone the language down as M...F..- S....- F...This and so on. well as it continue, my husband decided to step in and say something to the guy that was working our train 19 to Atlanta, the guy stated that he will handle it, well as you know he didn't. so another passange decided he will say somthing to the guys and this man was riding in the back so you know they had to be excessively LOUD. This didn't work either so by this time my husband decide to go get someone else whichI believe it was the conductor because he had on a different uniform from the other guy. and this particular guy came to finally eject them from our car. where he put them frankly I didn't care. But this was really ridicuous they way the other guy allowed them to carry on for awhile. as I stated you have kids and elderly/woman-men on the train and they shouldn't be allowed to use that kind of language, you really couldn't get any rest even if you tried. because they wanted to be loud and ignorant. My second pet ped was if you have a lap top or any type of musical item their should be a rule of thumb to use ear plugs, no one wants to hear that *** others are listening to this is rude as ***, if you don't have earplugs you can't use the item. My third pet ped is when you attend the dining car the servers should just assume you want to sit with others, I do know that everyone can't have a table along, but you may have something private you want to talk about with whom ever you are dining with, or may be for one instance while we were there you had to white guys sitting at a table and a black woman came in the pretty much refuse to allow her to sit with them, the server told to the guys "you can't sit here along you have to share this table" as the woman was sitting down she was apolozing about having to sit with them when it wasn't her fault, the server place her there. Going the same thing happen to us doing breakfast, they just place somone with us without asking if we mind, (surely it was ok) but its the principle of the whole thing.they brought the lady to the table and said sit here, I just looked up for a moment at first because I didn't know they was actually telling her to sit with us (we enjoyed her) like I stated everyone don't want to sit or be with others no matter what. Now the question is whether I will take another trip on amtrak SURE I WILL. "Just take care of the language and the no earplugs"
View full review
4 comments
Anonymous
#339834

You can’t teach manners to idiots! There will never be a true end to the many issues between blacks and whites. It should be realized by both races as well; loud obnoxious behavior only fuels the problem fires and is a sign in and of itself, inferiority and insecurity.

Anonymous
#339264

You're right about somethings shouldn't be allowed. Amtrak service is clearly inconsistent depending on the crew assigned.

It isn't about color; it is about nepotism (hiring family, friends and politicos) and HR abuse (hiring people unsuitable for working with the public). Unfortunately, tax dollars, policy changes, etc. can't fix it.

My advice...ride the rails prepared: bring ear plugs, water, power bars & toilet paper. As uncivilized as it can be...train travel is more often better than post-9.11 air travel.

Anonymous
#211169

Does anyone realize that white is also a color?

Anonymous
#117328

Seating passengers together is policy since there aren't a ton of tables. All you can hope if that you get a nice friendly person to meet. I agree, that rowdiness should not be allowed.

View more comments (3)
Review
#136502 Review #136502 is a subjective opinion of poster.
In October of 2007, my wife and I (65 years old) began a two thousand dollar Amtrak trip in a standard roomette. We were soon subjected to stultifying high temperatures and a lack of ventilation in our 6 and-a-half by 3 and-a-half foot compartment. The unsmiling,...
View full review
2 comments
Anonymous
#643056

I rode amtrak from virginia to florida, and from 9:00 pm to 4:00 am I have no memory as if someone slipped me something. At 4:00 am in Savannah, GA I had a Sheriff and two deputies escort me off the train, very nice officers, almost laughing as if the whole thing was a joke. I have been riding amtrak for years, but rode the bus back to Florida and I will never ride amtrak again, and am even starting a website about my train experiences.

View more comments
Review
#136455 Review #136455 is a subjective opinion of poster.

Amtrak will not re-issue my lost Monthly pass

I purchased Amtrak Monthly pass from New York Penn Station to Trenton. Unfortunately I forgot the Monthly pass in the train and on contacting Amtrak Customer Service and Lost & Found department(which by the way the lady was very rude) they informed me "Amtrak tickets are like money, if you loose money you loose money. We don't replace or refund our tickets". I don't understand my Monthly pass has my full name and Amtrak's policy indicates they verify the id on boarding the train for Security. The Monthly pass policy also says it can only be used by person whose name appear on it. To summarize I paid for service that I can't use with Amtrak.
View full review
6 comments
Anonymous
#405877

Same thing happened to me and my wife. They gave us both the tickets "to" our destination and "return" at the same time. We were at our destination for over a week. When it came time to come back, we couldn't find our tickets as they were misplaced. We thought, no big deal, our tickets have our name and address on them and were purchased with a credit card. We'll just get them printed out at the depot....Nope.

We had to purchase 2 new tickets for over $300 even though they had a record on the train that we had bought tickets earlier and had a suite reserved for my wife and I. The conductor knew we had already paid for our tickets, but because we did not have them in hand, he said that he could not let us on the train as someone else could use them at anytime at a later date. We asked how that would be possible since they had our name on them. The conductor said Amtrak tickets are transferable to anyone and can be used at a later date.

"The tickets are like money and anyone can use them" - Amtrak Train Conductor

Anonymous
#315627

The idea that someone might find a lost ticket and decide, "Hey, I think I'll take a free train ride," is absurd.

Amtrak is willing to create an angry customer by making them pay twice in order to guard against the extremely remote possibility that someone might get a free ride.

Come on! No other business in the world treats their customers this way.

No wonder Amtrak is going out of business.

Anonymous
#218638

Amtrak issues a paper ticket. That means that the value of the ticket is enclosed within the ticket itself. This may be archaic given the modern technology available, but remember that Amtrak operates on a relatively shoestring budget and faces a lot of security-related complications not seen in competing industries.

Amtrak will be upgrading to an E-Ticketing system soon, but in the meantime you need to understand that when you receive that ticket its value is enclosed within the paper itself, not the computer, and losing the ticket means losing the value of the ticket. Since Amtrak does not do a full ID check (just a 10% spot check) and does not currently scan the ticket, it's very easy for somebody to pick up your lost ticket and use it until they get randomly IDd onboard.

Also note that if Amtrak re-issued lost tickets under the current system it would also be easy for you to "lose" a single-ride ticket, pick up a re-issue, then bring back the original ticket and have it refunded, cheating Amtrak out of revenue. Part of the reason this policy's in effect.

Until E-ticketing comes in the next year or so just gain some personal responsibility, be an adult, and don't lose your ticket.

Anonymous
#186007

Yes. ridiculous policy.

Also, because Amtrak has this *** "paper ticket = $" policy, even if you are entitled a refund, you have to PERSONALLY take the ticket to the station window to get your money back.

EVEN if you bought the ticket with and Amtrak credit card. The company's back in the stone ages.

rusty_boy
#172762

about Amtrak's policies.

Anonymous
#172749

And you are complaining about what? That you lost your ticket and that Amtrak is following their policies that you agreed to upon purchasing the ticket. They did nothing wrong, you lost your ticket.

View more comments (5)
Review
#135058 Review #135058 is a subjective opinion of poster.
Loss
$918

Amtrak

I ordered my ticket 4 weeks ago and i haven't received it yet, time after time i have called and complained about my ticket not being here. All they tell me is that we will resend it. I have been riding Amtrak for years now and this is getting ridiculous, i am a senior citizen and i should be treated better than i have been Treated, I hope that this review can help people from making the same mistakes i have with trusting Amtrak!!!! Even now I haven't received my ticket and i am going to call to see if i can be reimbursed!!!!!!
View full review
Review
#133810 Review #133810 is a subjective opinion of poster.
Loss
$98

Amtrak Auto Train - BAD ride, food service.

The trip South in January had a few problems but the return in early March was a disaster. We ride in the lower level as my wife cannot climb the stairs. The ride was so rough, it bounced my sleeping head on the window. Too fast over bad tracks. We had our meals delivered to our seats - service was poor as was the food. The fish (Tilapia) was burned for dinner but the rice was ice cold. In the morning, the milk for our cereal was frozen solid. A trip to the diner (no service) got some useable but still with ice crystals. Hard to get coffee as well. Long wait at Lorton - all water fountains broken. Place was a dump.
View full review
6 comments
Anonymous
#567559

I've booked and rode Amtrack over 100 hrs in the last 15 days, my 1st and 2nd trip were pleasurable assuring me the confidence to book the 3rd, 11/11/12.......I'm currently traveling on the No. 3 out of Chicago to Arizona, what a mistake!!

Awoken at 5:30am with a flashlight in my face asking where the person is sitting next to me?? Who knows and why do I care my yellow tag above my luggage rack says Kingman, AZ not Garden City, KS the current stop.

I have never encountered such rudeness in all my travel as I have from this crew!

I am a 53 yr old woman who has been talked to like a 5yr old child for the last 24hrs....***! Do these people not understand its the purchase of mine and others tickets that pay their salaries.....one pissed customer!

Anonymous
#290029

Amtrac - its a rip off and dirty.Its cheeper to fly & rent a car, ny to florida amtrac sucks hope they get taken over by good company. :p

Anonymous
#272253

Aaaaah! i had the distinct pleasure of being part of the reintroduction of the autotrain back in the early 80's.

(1983?). The orginal autotrain was a privately owned and operated company that at one time was considered 1st class, and Amtrak's concept was to replicate that same 1st class service, and did a far job of doing just that for the first ten years or so, but the shine is off of the apple so to speak.

Over time, and even with upgrade facilities, the service has degraded in quality, service, and performance. It is now much more common place to operate this train many hours late, and it is only compounded because no matter when the train arrives in either station, that same train set must be serviced and sent out in the opposite direction, and that takes time.

My family considered travel on the autotrain this past winter to catch a cruise out of tampa, thus saving us airfare and car rental, but taking into account the probabledelays, and desire for a sleeper, we realized that flying was going to be cheaper,(even taking into account any passrider discounts) and much less hassle and travel time all around.

Thus we flew down. Sorry but thats way to roll.

Anonymous
#158915

I WAS SUPPOSED TO BOARD A TRAIN AT 9;13 FROM

RALEIGH TO JACKSONVILLE FLORIDA ON JUNE 11 2010. THERE WERE SEVERAL ANNOUNCEMENTS MADE

ABOUT THE DELAY OF THE TRAIN.THE TRAIN FINALLY

ARRIVED AT 4;30 A.M. AND ARRIVED IN JACKSONVILLE FLA. AT 1;30 PM. WE WERE OFFERED

A SNACK AND PIZZA. I FEEL I SHOULD RECEIVE A

DISCOUNT ON MY RETURN TRIP HOME.RESERVATION

NUMBER 162ABB -063ABB-09921A 3 PASSENGERS

Anonymous
#156019

TNOT HAPPY AT ALL! WITH THE AUTO TRAIN, I AM CURRENTLY SITTING ON IT RIGHT NOW COMING FROM LORTON VA, TRAVELING TO SANFORD, FL, AND WE'VE HAD 2 POWEROUTAGES DUE TO A BAD ENGINE ....

WE'VE BEEN SITTING IN A HOT TRAIN FOR A TOTAL OF 3 HOURS, I AM NOT PLEASED AT ALL.... RIDE IS VERY VERY BUMPY AND UNCOMFORABLE AND THE FOOD IS TERRIBLE.

I WOULD NEVER TAKE THE AUTO TRAIN EVER AGAIN, THIS IS A NIGHTMARE. :(

Anonymous
#116555

I am a railroad employee, in the signal dept. I have no problem making sure the tracks are safe and secure for the Amtrak!

However, when I attempted to purchase tickets on this particular train-I was greeted with 1st an attitude!

Second I was presented with a 'take it or leave it' attitude.

What the *** is going on here? Is this not America anymore? Does Amtrak give a rip about its possible customers?

NO WONDER THE MAJOR RAILROADS WANT THEM GONE!!! :eek :(

View more comments (5)
Review
#133482 Review #133482 is a subjective opinion of poster.