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The trip South in January had a few problems but the return in early March was a disaster. We ride in the lower level as my wife cannot climb the stairs. The ride was so rough, it bounced my sleeping head on the window. Too fast over bad tracks. We had our meals...
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Anonymous
annomous

I\'ve booked and rode Amtrack over 100 hrs in the last 15 days, my 1st and 2nd trip were pleasurable assuring me the confidence to book the 3rd, 11/11/12.......I\'m currently ...

Anonymous
bill

Amtrac - its a rip off and dirty.Its cheeper to fly & rent a car, ny to florida amtrac sucks hope they get taken over by good company. :p

#133482
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my son and his girlfriend from norway are on the 8/14/08 7:50 train from st. paul to chicago. the train has been dead on the tracks for over 2 hours with no end in sight for repair. I cannot get info from amtrak on the repairs or what is being done. this stinks. I...
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Anonymous
Jason Tillo

Lol ghostbuster. I wonder who paid for tickets, the person writing the letter or the son and girlfriend. If it was the son and girlfriend that paid for the tickets. I wonder...

Anonymous
ghostbuster

Oh, please you don\'t care about your son or his girlfriend, you just want the refund. That is what this is mainly about your last sentence explains it all.

Manorville, New York
#131470
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I was traveling from Washington, DC to New York City. I had recently injured myself and was on crutches, and was told I would have a wheelchair and a red cap waiting for me in New York. Upon arrival in New York, there was no one there, although they knew of my arrival...
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Anonymous
UR COMMENTS R CRAZY

MY NAME EXPLAINS MY COMMENTS :grin

Neutral
Neutral

In the last two years, I have had to use crutches, due to surgeries. From my own experience, I know it is already difficult to use crutches, let alone carry something upstairs...

#131439
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8/06/2008 7:30am. Today I woke up at 5:30am to drive my daughter to the train to catch the Lake George, NY Amtrak train at Penn Station, NY. She waited for an hour on a mobbed line. The problem was the customer service people that worked at the ticket counter at Penn...
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Anonymous
Amtrak Employee

it is now a strict rule that employees are to refrain from personal cell phone use, with the exception of emergency, direct operations of the company,etc. But, you are deal...

beverlymcn
beverlymcn

Amtrak customer service can be the pits! Penn Station is horrible -- always hot and no seating to wait on trains. My son left his phone on a train from NYC to Washington DC...

#130439
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The worst day of my life began on Sunday, July 20, 2008. The day started out beautiful. Leaving the Affinia Hotel in New York, I felt excited and ready to continue my vacation in Atlanta, Georgia. I entered Penn Station looking forward to my first time on an Amtrak...
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Anonymous
father of two children

I think that writers, Mike, \"neutral\", gunga din, and Jim are idiots who must be union employees. I was a passenger on trains back in the 50\'s and 60\'s. There was rarely...

Neutral
Neutral

Well, I can see why you would be upset. I personally can\'t stand being cold and see it wasn\'t fair there wasn\'t anything for you to eat, that you wanted. I have never been ...

#130139
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Today I had a train ticket for the 8:58 train from Burbank to San Diego. There is no agent at the Burbank station. Someone was hit by a train early in the morning and they could have called or emailed me. They had all the information. Someone was hit by a train in Van...
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Sparta, Illinois
#128729
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We spent $1744 on first-class sleeper car service and we had no water on the entire return trip (overnight). the toilet in our compartment failed. Icing on the cake: Amtrak makes it nearly impossible to complain or get any response let alone restitution. Customer...
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Anonymous
Darrin

8/28/08 Im am not sure where to begin this letter. I really need to voice my concerns with both the quality of transportation as well as the unfair treatment that I recieved. ...

Anonymous
Kim

Customer Relations Amtrak, National Railroad Passenger Corporation 60 Massachusetts Ave. NE Washington, DC 2002 Good luck... Hope it helps...

#123917
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A travel company should take care for its customers About the famous Amtrak We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We already bought our Metrolink tickets for Pomona from San Diego station, so we’ll be ready to...
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Anonymous
Andre

I was the conductor on that train that night over two years ago and distinctly remember working with you. I need to heavily preface this by once again saying that I WAS THE...

Anonymous
Jeff Minden

I called amtrak and made reservations for a trip from Ephrata, WA to Portland, Or (08-13-09). I got on a Thruway bus in Ephrata and was supposed to get on a train in Seattle, ...

#122509
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We were involved in an accident a year ago in March in Massachusettes. An amtrak truck ran a red light and hit the van that we were driving that had prisoners in it. We were all taken to the hospital in ambulances. We have necer recieved any compinsation for this...
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#119202
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