Amtrak
Reviews and Complaints
Staff Review
Train stinks of *** - staff dont care.
Trip cancelled half way through
Half way through our vacation we were notified by Amtrak that our return trip was cancelled with no real explanation why. We have now acquired extra debt and so far no reimbursement from Amtrak.
Tried to get transferred to customer relations and was put on hold for over an hour before I hung up. Amtrak shame on you for your poor handling of this situation. You have lost 2 customers,that is if you care.
We have traveled with Amtrak before and had a pleasant experience and could not understand the complaints we encountered,but now we can identify with them. Amtrak you need to examine your customer service department.
Amtrak - Train Service Review from Urbana, Illinois
Property Damage Repair Review
Ticket Booking Review
Uncomfortable Service Review
Train Delay Review
MOM AND SON FORCED TO SIT IN ROOMETTE COVERED IN HUMAN EXCREMENTS
My son and I went to NY on the lakeshore limited #48, on the way the dining car staff was rude and used profanity in front of my son! we never did receive the meals which were prepaid/included in the price I paid for our room.
On the return trip on the lakeshore #49 we entered our roomette only to find the toilet lid covered in human *** and urine, and the sink area covered in dried coffee and covered in sugar grains. I politely brought it to the attention of our car attendant Coco, who informed us it was not her job to clean it up?? I jokingly said, the person that did it should have cleaned it up.... Coco's response was..."NO!
THEY PAID FOR SERVICE!" in a rude nasty condescending tone! I then stated to Coco that I too had paid for service as well as a clean room. Coco's response to that was a nasty sigh and rolling of her eyes as she walked away. She then brought the conductor back, who stated if coco dose not want to clean it she did not have to!
We then asked to be moved, even if to regular coach seats, and we were told that was not an option. I called the Amtrak customer line 4-5 times trying to get this handled only to be told that my son and i would have no choice but to ride the entire 15+ hours in a 3x6 room filled with human excrement, or remove our selves from the train and find another way home at our expense. My 5th call to amtrack i was asked to have the conductor call the help desk to get permission to clean the nasty mess, when i spoke with him in the lounge car and announced to the entire train there was human *** all over our car and we were being forced to sit with it and Amtrak refused to clean it another Amtrak employee was absolutely horrified and she stepped up and came to clean it....sadly it took OVER 12 hours for this to happen. Then, due to a "switch problem" our train was delayed 2.5 hours, I suffer from a seizure disorder and am on medications to control this, medications that require to be taken with food, I informed Coco that i would need just a slice of bread to take my meds with, at which point i was completely inconveniencing her as she was "cleaning the rooms".
50 minutes later Coco returned still wearing her cleaning gloves and handed me a tray of 2 biscuits and 2 croissants that were soaking wet and squishy and no where near edible, not to mention again the cleaning gloves she is still wearing while holding this tray of bread. NEVER have i seen one person behave so badly! Nor have I EVER been treated as such a second class citizen.
The fact that we were FORCED BY AMTRAK to remain locked in a room with human *** for over 12 hours is just unimaginable to me! The fact that our basic human rights were ignored is beyond appalling to me!
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Verified Reviewer | Ridgewood, New YorkCircus Show trying to get Refund after they messed up my travel palns and I had to take Greyhound
Not consumer friendly
Customer Service Poor - Conductor rude
Terrible service/communication
Washington DC Union Station Acela Lounge has the RUDEST workers
I generally like Amtrak and accept that a lot of the late arrivals are beyond their control. However, I think they could do a much better job of training their employees in the very basics of customer service. At DC, the Club Acela employees were among the worst I've experienced on the entire Amtrak system (and I've logged over 20,000 miles on both their short and long distance routes, so I know of what I speak). The woman at the front desk was half-asleep and could barely contain her boredom at various traveler questions. But the worst was a lady checking tickets between the lounge and the track leading out to the train. "Have all tickets out," she ordered in the middle of the stampede of customers heading for the train. I started to pull my ticket out, but with 2 heavy bags in my hands I ended up dropping my keys. Before I could even straighten back up, she was in my face. "SIR, YOUR TICKET!?!" She barked in the most hostile tone imaginable.
What a ***--did she not see that I had just dropped my keys right in front of her? Did she think that I was going to race ahead of her, hop on the train without a ticket, and just hope that nobody would notice between DC and New York? Obnoxious, ***, and hostile is no way to go through life--I paid way too much money to be spoken to like I'm a teenage kid trying to jump the turnstiles in a subway station, and I will be contacting Amtrak to report her.
But her idiocy is symptomatic of a larger problem: Amtrak does not train their station employees particularly well, and the result is a mixed bag of people who are great at their job and people who must have learned their communication techniques by watching Milton Wadams from "Office Space".
Late For No Reason
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Do the Canadians pump the toilets out ? Otherwise that train went from NYC to Toronto and then came back to NYC before toilets we're pumped out