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Just horrible service. The "people" behind the counter, for the most part, are complete A-HOLES! I was travelling from Oceanside to Fullerton and looked at the schedule the evening prior to my departure. When I arrived at the Oceanside station, the A-hole said that the...
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Anonymous
Joe Stenn

These are the same people that give local DMV a bad reputation. They dont give a crap about their passengers, they are rude, non-caring and just overall extremely unprofession...

LogicalOne
LogicalOne

I believe it. Had a similar experience last year. I refuse to take Amtrak because of their terrible customer service. I feel a certain ethnicity really makes this business and...

2.3
I liked
  • Comfort of seating and the fact that you have a club car
I didn't like
  • Jerks working for you
#1119443
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We were in a short 6 hour trip to glenwood springs from Denver. It was delayed 4 hours from the beginning but they advised us. Then we made it 45 minutes out of Denver when the train stopped. We were told there was a wheel issue. We soon found out it was an existing...
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1.0
#1116682
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We booked on the California Zephyr from Chicago September 16, 2017 arriving Emeryville, CA on Monday, September 18. Booked a sleeper, which was very expensive. We boarded in Chicago at 2:00 pm and at dinner we learned we were rerouted on freight tracks through Wyoming...
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#1109100
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I have used Amtrack many of times this is the second time time that I have experienced the negatives. She is always threathing to leave people and talking about customers. I sure that it is a privilege to let the consumers off for a smoke break however all of the...
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#1105948
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Amtrak - Terrible

On 508 train to seattle.225 hours late.people boarded 30 minutes before departure. Cars very hot and muggy. Amtrak is so antiquated its almost unbelievable. Signs say next stop is eugene when we are in portland heading to seattle. Why do i need to wait in line to get a seat? Incredibly bad!
#1095578
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Amtrak - Pissed consumer

my trip was suppose to be 14 hours end up being 17 *** hours I can't get no straight answers from nobody. I WOULD NEVER NEVER use Amtrak again or would I recommend them to anyone. Service sucks employees don't seem to have a clue
1.0
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#1093564
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I went to st.louis from detroit michigan going was fine. Returning From st.louis to detroit was awful. We l eft st.louis at 7.35am and did not get to chicago until 6:40 . The train had nothing but problems. They then took us in a van about eight us anf drove to each...
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2.6
#1091181
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Amtrak - Daily delays

The 790 train to San Diego is delayed every day over 30 min!!! This is a torture!!! The train suppose to depart at 7:30 but always don't leave before 8pm!!! Why why why!!!!? Please sell this company for a private party so they can manage this better!!
#1090544
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Why does Train Northeast 95 always seem to be late? Even when they arrive on time to Union station, the passengers have to sit and sweat in very hot and humid cars waiting for an engine.... Were the engine handlers not aware of the daily schedule? Do you care so little...
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2.6
#1089310
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Amtrak - Are you kidding.

The train was 2.5 hrs late. Bathrooms not working with the smell of this for the first half hour before being moved to another car for the rest of the travels. I will never travel again by rail.
1.2
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Customer service
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Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
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#1078327
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