
Amtrak
Reviews and Complaints
Amtrak Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAmtrak took my money but didnt give me confirmation info
User's recommendation: Be sure to write down your info just in case they dont send you an email.
Amtrak has no record of my ticket purchases despite taking all of my info and credit card number!!!!
User's recommendation: Get conf number before email confirmation is sent!!
Couldn't get a real person on phone
User's recommendation: Leave a lot of time to wait on hold if you call.
Bad service
- Comfort
- Way too many delays
On hold for 1 hour and 44mins!!!!!!!!
Still on HOLD
User's recommendation: I cannot recommend as I am still on HOLD!
- It exists
- Waiting on hold for customer service for 1 hour and 44 minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Great seat spacing
- Power outlets
- Boarding
Cancel reservation 0941B0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAmtrak Website
User's recommendation: Don't waste time on the website call directly to book.
Making reservations
User's recommendation: Internet service must be improved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWebsite
User's recommendation: avoid Amtraks.
- Old cars
- Slow service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need to cancel reservation and make a new reservation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPhone Callback Service
User's recommendation: Build a competitive railroad or buy the rights out from under Amtrak and do it right. They can't.
- No flight hassels
- Attitude of company towards customers
Poor communication with automated services
User's recommendation: Hire additional staff to help with increase volume of calls.
Excellent
User's recommendation: stay calm and let the conductors do their job and listen to announcements.
Speak to someone about a fraudulent purchase
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.