Amtrak Reviews and Complaints
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Amtrak - Change form of payment
Hi i ordered an item from y’all and y’all failed to tell me part of it was back ordered, until i called and question my charges now that’s its being back ordered i need to change my form of payment . How do i go about doing that??
Review
Reason of review
Order processing issue
Think Music Man...one man was on his phone the entire time talking fast and loud while the rest of got to enjoy the conversation from just one side. He just talked and talked and talked. Loudly. Why? Is this the same as two humans chatting together? Is it any different...
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Review
Service
Reason of review
Poor customer service
Is there ever an ontime Amtrak train?
Yet another delay. Over an hour with no information other than “train is delayed “. How about giving a reason as well as an estimated time of departure?
Review
Service
Reason of review
Bad quality
Amtrak - Not Good
I have rode amtrak for years. My last five rides from Ft Worth to San Antonio have been late several time over 3 hours. Whats going on with your service?
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Service
Reason of review
Not as described/ advertised
Amtrak in Truckee, California - Safety concern
After hearing about the young college student abused in California, I will no longer use Amtrak. While you can’t control passengers, the choice to not investigate this aggressively as a hate crime is unconscionable. I will choose to take my business elsewhere unless immediate action is taken. Sincerely, Concerned former passenger, friends and family
Review
Reason of review
Poor customer service
The restrooms are beyond unsanitary, urine everywhere, and a person has no choice but to use them. I was sick to my stomache to discover the right leg of my pants smelled like urine, I'm a woman it was embarassing. I had a two day ride. Brushing my teeth when I turned...
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1 comment
I think that Amtrak should issue a sincere apology and also give you triple your money back for having to go through all of that. You would think with all of the money that they charge for their tickets that they would be able to hire someone whose sole job is to make sure that the restrooms is always nice and clean.
Review
Product
Reason of review
Bad quality
Amtrak - Pissed Off
Upon asking attendants concerning smoke breaks i received two {{Redacted}} responses. April 7th 2018 Reservation#E4CA1A. Really on called for.
Review
Reason of review
Poor customer service
Amtrak - 24/7 Delays
Right now I'm sitting at the station been here waiting for over 3 hours going on four. The Crescent train is late coming out of Atlanta heading to Philadelphia. The most irritating thing about all of this is that every time I have taken this train it's always delayed by 3 hours or more on the return trip. Due to this it will be my last time riding Amtrak. I would rather go Greyhound at least they are pretty good about getting you home on time.
Review
Service
Reason of review
Poor customer service
I am a handicap veteran I boarded the train in Palm Springs California to Houston Texas in a handicap accommodation room the serviceman refuse to help me in any way right down to the dinner reservation pamphlet he never wants clean the room or service the room in...
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1 comment
Something tells me it's you not them...Typically people who start out a post by flashing a card(e.g. age, disability, gender, race and the ever popular vet )are entitled and want more than the cost of their ticket and have the crappiest of attitudes.
Review
Service
Reason of review
Bad quality
Amtrak - Passengers stink
Coach car smelled like *** for the entire trip from Los Angeles to Chicago. Not the fault of Amtrak, just nasty people who don't care enough about personal hygiene to shower and put on clean clothes before traveling. The car attendant tried and tried to cover the smell with air freshener, but you can't spray people. Its disgusting that people travel smeling like hot garbage.
Review
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First, please don't consider this "Poor Customer Care" since your complaint involves other passengers and not the Amtrak crews. Amtrak did not provide you poor customer service, your fellow travelers lose all sense of respect and courtesy once that cell phone goes up to their ear.
I see it too, and it's really annoying. Amtrak used to have a rule about being loud. That rule has since been revoked and it is permissible to make pretty much whatever noise you wish...with one exception. The Quiet Car.
I praise the crews that enforce the Quiet Car. Many occasions, people have sat in this blessed haven of quiet and started yapping away without even considering that they are in a silent sanctuary. Once, the Conductor came in and reminded someone that they were in the quiet car and had to exit if they wanted to use their phone. The person agreed but once the conductor left, he started chatting it up again.
Just to get the point across, I hit him over the head with my walker. I told him that the nice man had just told him politely to shut the **** up.