Amtrak
Reviews and Complaints
48K
CLAIMED LOSSES
511
TOTAL REVIEWS
70.3K
PAGE VIEWS
1
ISSUE RESOLVED
Amtrak Reviews
New Reviewer
Complaints
I was traving from Santa Barbara on 3/15/20 on Thruway at 7:35 am and ti was very very cold that so when we gone half was i ask driver to please can u turn heater th ed bud is very COLD been early morning HE REPLIED GO SIT IN THE BACK HERE IN FRONT IT GETS FOGGY and that's damm lies ,i take same route once a month back and forth no one ever said that to me GO SIT IN THE BACK. We pay to ride bus and ride comfortably for 4hrs and I hope u people have talk w him.ma
User's recommendation: To make us SINORS comfortable.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Excellent Services
Your Agent Jamie Moffitt, was very courteous and knowledgeable regarding his duties at the Raleigh,N.C. Station.
1 comment
ID
Location
Raleigh, North Carolina
Service
Amtrak Customer Care
Pros
- Great service
Reason of review
Fast order processing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWebsite is not intuitive and non functional
I know ecommerce very well. I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional. Wow is all I can say.
1 comment
ID
Location
Neenah, Wisconsin
New Reviewer
Do not except to get a good meal on Amtrak anymore!!! PICNIC TRAIN!!
The Amtrak Rails have cut back on providing customers with the pleasure of riding the train and experiencing the Dining Cart. If you are planning on riding the train, your experience will be like riding on a PICNIC TRAIN. People will start pulling our large Igloo containers and sandwiches. The experience of sitting in the dining cart is no longer. For the 30 hours that my husband and I sat on the train was not what we expected. I will never put myself through that again and the bathrooms on each cart are NOT clean.
2 comments
ID
Location
New Orleans, Louisiana
Service
Amtrak Train Service
Reason of review
Notice of food changes on the train
Loss
$264
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPrepare for the worst
I was riding the Amtrak from Glenview, il. to Redwing, Minnesota a couple of days ago. I paid for a ticket for my King Charles Cavalier ( 13 pounds). After over 4 hours, we were coming into Winona, which is the only stop where passengers can smoke, walk outside a little, or take their dogs out. When we were almost there, I took my sleeping dog out of her carrier and put her on my lap so I could put on her jacket and leash. Along comes conductor Shorter and tells me that because the dog is out of the carrier, I have to leave the train. AND he calls for a police escort! I have to add that getting on the train (I didn’t ask for help) with the dog, carrier, and suitcase was difficult And I accidentally left my purse on the platform. So.....I’m in Winona, without money,phone, or ID. It’s nighttime, there’s no attendant in the station, and I am a 72 year old woman. It took two hours for my friend to get there and then, another two hours to his house. It was a long, horrible day caused by a conductor who hates dogs, women, or both. (As for the purse, a woman on the train with me called her parents who went back to the depot, found my purse and overnighted it.)
1 comment
ID
Service
Amtrak Train Service
Cons
- Unfeeling conductor named shorter
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer
Website reservation systems doesn't work. Despite having an account for years with all my info, about 1/2 the time I can't get a reservation or my credit card to go through properly. So then I have to call and wait to book via an agent. Last night I wasted over an hour...
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3 comments
PissedConsumer1801380
#1801380
Why not just *** a ride on a freight train like the hobos do. Just make sure that you always have a warm coat and a gallon of water with you at all times. And maybe a can of mace to spray on any bulls who may try hassle you.
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ID
Location
Manhattan, New York
Pros
- It exists
Cons
- Everything else
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction
New Carrolton Maryland, the PG County Homeless Shelter
I take the train pretty frequently. One of the helpful Conductors told me I should write about this experience after I complained to her about it. This station closes on Saturday and Sunday so that the homeless and destitute have a place to sleep. I was walking to my train and saw a man urinating on the wall on a Saturday. He just turned to me and laughed, walked a few steps and laid down to sleep. Completely disgusting! Amtrak needs to reopen this station during the weekends so that there is staff available to make this a decent place to catch a train again!
1 comment
ID
Location
Owings, Maryland
New Reviewer
AM track website sucks
I can probably drive from Dallas to San Antonio faster than I could figure out their stupid website.
1 comment
ID
Product
Amtrak Website
Cons
- Cant make reservations
Reason of review
Order processing issue
Preferred solution
Just get a damn website the we can navigate. I've tried for 5 (five) years to to make reservations
New Reviewer
I am sorry they are dumping the Dining Car. What a treat the Dining Car was and the food---was great not to mention the excellent staff. The world is going to H.... in a handbasket!
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2 comments
PissedConsumer1752476
#1752476
As a cost saving measure, The new CEO of Amtrak has decided that customers would be better served by giving them a cheap box lunch instead of treating them to a classic dining experience. Dining cars have been the staple of an incredible travel experience for many years. Slowly but surely, this idiot is changing Amtrak into an airline...God help us!
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ID
Pros
- Excellent staff
Cons
- Dummy
- You
- Getting rid of dining car
Reason of review
robot is uncooperative today, what an idiotic site, definitely prepared by college grads.
Preferred solution
Keep the dining car
Lexi gave shoddy service.
I made train reservations on August 30, 2019. The first agent made incorrect reservations so I had to call again. The second agent making reservation said her name was Lexi. She was not familiar with how to make the reservations. I have to travel by bus to Amtrak station. Amtrak always included this in my reservations. I had to explain this to Lexi giving her the time bus departs etc. (I travel this route often.) I was asking her questions making sure I am understanding her correctly. She got an attitdude. I told her she did not have to get one. While still asking questions, she hung up on me. E-mailed me a reservation that was not thorough and incomplete. if you rate the agent after the call and give all ones, Amtrak rating system will say they had trouble with your survey and hang up. I called Amtrak a third time and FORTUNATELY got a WONDERFUL. agent who was patient, knowledgeable and thorough. She took time to get me on the correct buses trains business class, cabins etc. I rated this agent all 5's and Amtrak accepted the survey. Making reservations recently, I have found Amtrak agents are not as knowledgeable or may not know how to schedule a complete trip. I had to make this reservation THREE times because the first two agents were not knowledgeable and one of them had a bad attitude. The best thing aboit the trip is once you get past scheduling and Greyhound bus, the rest of the trip train ride us AWESOME!!!
ID
Location
Houston, Texas
Service
Amtrak Customer Care
Reason of review
Order processing issue
New Reviewer
Amtrak website is horrendous!!!!!
Never works!! Doesn't take my password and when I request a new one, a reset email never arrives! Wasted time and poor service will sink Amtrak.
ID
Location
Westwood, New Jersey
Product
Amtrak Website
Pros
- Train ride is usually good
Cons
- Website blows
Reason of review
Bad quality
Loss
$1
Preferred solution
I just want a receipt
New Reviewer
AWESOME! Customer Service Employee Divas
On July 19, 2019 I took the 6:42pm AMTRAK train (138) from Baltimore Penn to Philadelphia 30th St Station, Train. Prior to my trip I had a grueling drive from Philly to Bmore to return a rental car. I had not booked a ticket for this particular trip...to focus trying to get to Penn Station. Two female employees assisted me with getting a ticket after being on the train. One of the attendants professionally informed the of Amtrak policies on booking ticket and attendant booked me a reasonable priced ticket. I was able to relax and greatly appreciated getting home to Philly at decent hour. Thank you, Cynthia and Christian
ID
Location
Philadelphia, Pennsylvania
Service
Amtrak Train Service
Pros
- Employees that go the extra mile
Cons
- Na na
Reason of review
Good customer service
New Reviewer
Amtrak suck
On June 8 2019 me in my husband decided to take the train to Miami to catch our flight out the country.Big mistake the train was late to pick us up. It was supposed to be a 20 hr train ride, that was a lie. We boarded the the at 10 at night.we was supposed to be in Miami by 6/9/2019 at 6 our train was leaving at 8 sad to say we ended up getting of the train somewhere in Florida to Uber like 130 to 2 hours to Miami so we wouldn’t miss our plane. Amtrak say the would refund $76 of my money to me not even what we had to paid Uber which was more smh I was ok with even though it took my from my trip. Well now it’s a problem again i called last week when we got back n the country, this week it’s all kind of *** for my money to be returned to my card. This is the first and last time we will ever ride a train
1 comment
ID
Location
Lynchburg, Virginia
Service
Amtrak Customer Care
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
New Reviewer
Worst website in the world
website is near impossible to use, when you search for trains the site creates a small sub-screen at the bottom so you can only see one train at a time, this is way beyond stupid
ID
Location
Philadelphia, Pennsylvania
Product
Amtrak Website
Reason of review
dysfunctional website
New Reviewer
Website drove me insane
Amtrak's website for reservations used to be pretty straightforward but today I drove myself to insanity trying to make it work for me. After many attempts to secure a reservation I gave up and called their 800 number. It was a bit of a wait but MUCH easier and got it done in about 7 minutes with a friendly operator. FIX YOUR WEBSITE AMTRAK! IT'S AWFUL!
ID
Location
Norfolk, Virginia
Reason of review
Poor customer service
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He should be promoted and given a big raise immediately!