New Reviewer

Amtrak Cheating

I made a reservation with a sleeper accommodation from Newark to Chicago and i tried to cancel the reservation today. However the Amtrak agent informed me that i cannot get a refund for the sleeper reservation of the trip . But when i made the reservation it is NOT shown on the reservation page that the sleeper portion is non-refundable. Also in previous occasions, when i did reservations and cancelled them they were ok. BUT THE SLEEPER RESERVATION PART OF THE RESERVATION SHOULD HAVE BEEN SHOWN AS NON REFUNDABLE ON THE RESERVATION page. The only way to see it is going through the terms and agreement link and its in the fine print . This is totally unfair. As far as i know all reservation (airtravel) sites show the refund status on the reservation page as such NOT SHOWING the NON REFUNDABLE PART AS NON REFUNDABLE ON THE RESERVATION AMOUNT TO WILLFUL MISLEADING OF THE CONSUMER.
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1 comment
#272244

sorry to say it, but your pretty much screwed. I am personally sorry about the poor refund policies.

But the system is now rigged against you.

No one in the company is authorized to do anything for you without jumping through so many falming hoops that you will likely stop trying long before hand. It truly sucks, but one contributing factor has been continued INTERNAL schemes and scams that have cost the company in the hundreds of thousands over the years.

ID
#223293 Review #223293 is a subjective opinion of poster.
Location
Marlton, New Jersey
Loss
$233
New Reviewer

Amtrak Scam for student discounts that students should have

Amtrak is running a scam for students. We at Boston University are supposed to have a student discount for the purchase of tickets, but Amtrak's online system charges students to USE the discount and it ends up costing more than normal tickets. This system is dishonest and doesn't help for us who are students in need of discounts. After discussing with Amtrak, they decided not to offer me a true discount and told me of their policy that discounts may incur extra fees. I don't see how a discount can qualify as a discount if it really is an upcharge!
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2 comments
#276548

Once again bob has it right, I suspect he has been there, done that?

#256723

Imagine trying to negotiate in good faith, a labor contract or just contracting for service (food, drinking water, dining car meals, etc. A discount that incurs additional fees ending up costing more than a straight ticket purchase. A CLASSSIC..if an Amtrak employee says they don't deal with this mentality or lack of, on a daily baisis, then they are either blind, ***, mentally impaired a habitual stranger to the truth...in short, a perfect candidate for a high level/responsible management position.

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ID
#223047 Review #223047 is a subjective opinion of poster.
Location
Natick, Massachusetts
Loss
$102
New Reviewer

Amtrack Service & Customer Relations is horrible.

My husband and I each bought $500+ rail passes for our honeymoon trip last year. The trip itself was a nightmare, every leg of our trip was delayed by at least several hours. Twice it was delayed by over 24 hours (once with us actually stuck on the train that long just outside of Denver!). We called customer relations after our trip and were given vouchers for only a fraction of our initial costs, then we had to wait for them to be mailed before using them, and only then (upon close inspection) did we learn that they had an expiration date. Not only that, but there are apparently no extensions on this date whatsoever unless you have documentation of a medical emergency that left you incapacitated for the entire length of the time that the vouchers are good for. Again, I was only told this after I tried to redeem the certificate a week past the deadline. This is a terrible company that does not care at all about the health, safety, or satisfaction of their customers. Consumer BEWARE!!
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4 comments
#584718

:sigh same thing here...delay of 4 hours ruined my plans...got a measly certificate, non transferrable, can't use for booking online, need to march down to an agent in person and i live no where near...soooo, it expired, and you know what, they can't tell me in customer relation whether they will grant an extension...i have to MAIL the certificate in...talk about old technolgy...amtrak is going the way of the dinosaur....pathetic!!!

#277812

DC to Savannah. Worst service ever. Rude, incompetent, and rude.

#272246

Well, I am sorry to hear of your bad trip, and YeahOK is 100% correct, other then the Northeast Corridor, and a few short other sections that Amtrak owns, you are at the mercy of the hosting freight railroads.and I can assure you, they see Amtrak as a thorn in their sides, but they are required by federal law to allow Amtrak over these lines. Even allowing for free pass travel, me and mine travel by car or plane 95% of the time.

#250272

Amtrak does not own any of the track it runs on, except for the northeast corridor. It runs mostly on freight lines, which means if there is any problems with a train ahead, it will shut down all trains behind it.

Amtrak is the only nation wide passanger train service in the U.S.. Amtrak does a very good job keeping the trains moving considering.

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ID
#222254 Review #222254 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Service
Amtrak Customer Care
New Reviewer

Amtrak's treatment of elderly passengers

Amtrak's treatment of elderly passengers
Amtrak's treatment of elderly passengers
Update by user Dec 17, 2011

Don\'t post complaints to this site as you cannot remove them. There is no way to remove previous posts at all!!!! The company gave us back the cat and this site sucks

Original review posted by user Jan 03, 2011
When my 75 year old grandmother, Alexandra, bought tickets to travel by Amtrak from Washington to...
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17 comments
#1052988

Oh my goodness! I have never been so shocked or heard of such cruelty to an elderly person in my life!

It makes you wonder if some people even have a soul. I'm so sorry that she had to go through that!

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ID
#214410 Review #214410 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$200
New Reviewer

Amtrack, worst trip and rude employess

Took an amtrak trip, very *** poor service, most rude employees, I wrote amtrak CEO and president,Joe Boardman, a certified letter. He refused to respond. I will never take another amtrak trip the longest day I live. I have been riding amtrak since 1982. I took my wife...
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7 comments
#1568052

amtrak train crew from miami florida are allways very rude silver star 91 and 92

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ID
#213173 Review #213173 is a subjective opinion of poster.
Location
Monroe, Louisiana
Service
Amtrak Train Service
New Reviewer

Porter forgot me/Lost ticket charge

On December 22nd, 2010 I was traveling from Seattle to Albany OR by sleeper car. The car was number 1132. The train was the Coast Starlight 11. The porter, Paul, was well aware I was on the train as he and I had several pleasant interactions, including a discussion of the penne I had for lunch. At Albany, OR. I waited for someone to let me out of the train; no one came. After a panicked time trying to haul my luggage upstairs to get to another train car where the door WAS open, I tried instead to open the window on the door, from the lower level. I succeeded, but was too far down the track for the porter 3 cars up to hear me frantically screaming "LET ME OFF THE TRAIN!" I managed at last to reach through the window and open the traincar door from the out side. I hefted my luggage, and then myself though the door. At that time, all the yellow 'dismounting' stools had been picked up, there were NO porters or conductors in sight; the train was about to leave the Albany station. I have all ready filed a case report. The awful part is that after I went through all this trauma trying to get off the train before it departed for the next city, my ticket dropped out of my pocket. When I called the Customer Relations dept to report on this, I was informed that I would have to report the ticket as lost, and re-purchase the ticket. Since my ticket is a Business Class ticket, and there's a limited number of Business Class seats I asked why the conductor couldn't check ID's as they punched the tickets. "They don't do that," was the reply. Why do you have to charge me $75 for a lost ticket, when the total value of the ticket is $85? "Because that's the fee". So. Because the Amtrak Porter didn't let me off the train, causing me extreme distress during which I dropped my return ticket, I am punished by having to pay for ANOTHER ticket, PLUS $75 reprint fee. It just isn't fair.
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3 comments
#250289

Really, try paying a little more attention next time you travel. They probably made an announcement that detraining would take place in certain cars.

The attendants (not porter) would not leave you stranded. Maybe next time you should travel with a grown up.

#236486

Plus, YOU are the dork who dropped your ticket. Let's have everyone rearrange their lives to accommodate you. What a self-centered dork.

#228594

Totally happened. Totally Verifyable. Totally don't CARE what you think, Troll- as if I have nothing better to do than post fake stories all day.

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ID
#213064 Review #213064 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Amtrak Train Service
New Reviewer

AMTRAK ABANDONS Kids ON CHICAGO PLATFORM VULNERABLE TO Kidnap & Sex PREDATORS

WHEELCHAIR BOUND DAD LOCKED ON TRAIN BY EMPLOYEES DAD FILES ADA COMPLAINT & 2 WHEELCHAIRS SMASHED IN RETALIATION Los Angeles, California United States of America December 19, 2010--He was trapped on a darkened train all because the conductor was in a rush to get to a party. The lights and the engine were shut off. Amtrak's rules are straight forward-if your are disabled you are the first to de-train and Red Caps assist you with your belongings. Instead, he was locked on the train with the lights turned off, left to fend for his disabled self unable to get his wheelchair or himself off. He was trapped and held against his will. Period. No, not an exaggeration-how do you get off a lock train with the lights shut off? Without a crowbar and a bat-a-rang"”forget it. What if he had collapsed? As he has a seizure condition that leaves him highly susceptible to falling. Worse--he had just suffered a series of seizures and his eyesight had left him. He was virtually blind. And security? We as travelers are harassed to no end, strip searched, body scanned, x-rayed, and felt up all except when the conductor or pilot has another arbitrary concern or company party to attend. What if this were a passenger, yeah that disabled guy with the wheelchair--what if he WANTED to be left behind and the last one off the train? What if he had used his wheelchair to smuggle naughty things onto that train? "”did you fat *** already forget the underwear guy, the other idiot with the shoe?. Yeah I know clothing has been all the rage but what if someone had decided to "move up" to say an item needed by the disabled? Seems like a wheelchair might be able to pack a greater punch than your clothing AND Amtrak laziness seems readily available to be taken advantage of. Fortunately, he was not the "T" word and was ONLY a worthless disabled man being tortured and kidnaped by the railroad. You know treated like trash because they could. Come on is there a better reason to abuse someone other than because you can? Nah, not for some folks and certainly not for Amtrak. In all there were nearly a dozen employees who ganged up on the half blind boy in the chair from LA. This was no isolated incident. But it gets worse or better depending on how you get your kicks the man's disabled children, a girl 6 and a boy 8, both suffering from limb girdle muscular dystrophy were waiting for him outside, alone on the platform. The father only agreeing to what was suppose to be a momentary separation as he was promised that help was "--seconds away." And someone would "--stay with them." The ailing family was now becoming increasingly distressed over the others disappearance. What sort of thing was this to do to 3 disabled people? What would have happened if the children were abducted from the Chicago Station platform while the father was locked helpless on a darkened train? "By The Grace of God Go I" is not an appropriate standard of security for one of the world's largest traveling institutions. The father frightened to death trying to keep an eye on his children from the locked darkened train. How horrible do you think that was for him? This was Chicago one of the busiest stations in the country-ANYTHING could have happened. I guess security standards are only needed if you've already taken your tiny blue pill and were armed and ready to cop a feel. Right TSA? Some crippled guy left locked on a train? Kids left alone on a crowed platform? DEFFENSLESS! Who gives a crap if their PRIVATE security was compromised? I guess if security included stopping a 6 yr old girl from rolling onto railroad tracks then it was high time for a coffee break. "Hey Joe, throw a shot in there for me, can you buddy?" All the while a desperate father trying to keep track of where his children were on a VERY busy Chicago Station Platform. He was in a panic. Wouldn't you be? And certainly Amtrak couldn't be bothered from stopping some *** from scooping up a 6 year old girl off the platform-nah this isn't the KIND of security we are talking about. Shh that's the dirty little secret here; kids and disabled people don't count. Muslim people watch out--*** step right up Amtrak will give you a free ride. After all we gotta get those guys in a turban. Or Ben Affleck Or Dicaprio--yeah remember they were "Screened" at the airport for our safety? Yeah when I seen that it made me feel a whole lot safer. How about you? Maybe there was still too much residual anger left over from John Wilkes Booth--you know the actor that killed Lincoln? I don't know about you but I think I am more afraid of *** swiping my children from a train station than I am from a man in a turban holding a Koran. You can get rid of every menace from abroad you still need to worry about pimps looking for prey and guys looking for some "fun" in the mens room. Yet it should be remembered that Ms. Marty Martin 73, was one of the many witnesses to Mr. Xoss disparaging and reprehensible treatment. These were--multiple punishments"”that occurred over a several day trip. Mrs. Martin suffering from sleep apnoea herself as well as congestive heart failure found herself in a similar situation with Amtrak-as she was also left alone and forsaken on a weigh station as well. This behavior appears to be a pattern for our mighty railroad system. Wasn't this along the line of what Hitler intended-- kill the weka-- the deformed--yeah Amtrak didn't go through with the execution but they sure as heck captured the spirit of the thing didn't they? No, I am not kidding I did feel like my kids could be taken from me or that Amtrak could deem me a "unruly" passenger and have me banished, homeless. taking my fare money, alone in Chicago with my two disabled children--THAT is allot of power to wield and a mighty threat. Yes I felt the weight of it bare down upon my soul. Yeah but they did it to Mrs. Martin too, didn't they? Shunned her, locked her away, like some piece of meat hanging on a hook. If they could do this to this kindly old great grandmother they certainly can do it to a disabled guy with 19 inch biceps. Yet these facts that will not shine brightly upon Amtrak's organization upon real inspection. Not to anybody with any moral compass anyway. Perhaps Mrs. Martin's conductor was on his way to a party just like Sebastian's was? Party's seem to be a very important thing to Amtrak these days and might just prove to be the key to solve this riddle. Though I doubt it can go far enough as to explain why a beautiful 8 year old can be discarded at a train station to be picked up by a sex offender. Yeah I know because you've never heard of that happening at a bus stations or train stations right? 'OK. Then maybe you need to speak to the people at the Covenant House-I have. Kids are kidnaped from better places all the time--It happens and it SACRED the heck out of me. Not the word I wish to use--heck-- but Amtrak might say they did it all because the disabled guy was a surly cursing guy. The disabled man did state to an Amtrak employee as to what a serious problem it was to leave little kids alone in such a crowded place. The blinkers flashed but nobody was there to man the turn signal. It all appeared simply for effect. Blink blink. Flash Flash. Yet no explanation as to why he pulled over and halted traffic. He went on to his (my? I think his first was that he found me annoying) secondary concern and stated that "--well I gotta get the bags don't I?" As if somehow inanimate object were now more important than human beings--those tiny pretty little things that were pretend to care about all the time. Still i went on-- "-- it is difficult to imagine that The DOJ would look at such instances as anything other than a serious breach in the chain of proper security protocols and the rampant and institutionalized abuse of disabled people." He seem to close and open his eyes more quickly now and lick his lips and frown. There was nothing to see here I told myself and move along now. I felt like I was rubber necking at an accident. After the disabled man complained about another inordinate wait, the red caps finally showed up. They RECKESSLY dragged his luggage on the ground and acted incredibly irritated at the disabled family's existence. He continued to denounced Amtrak's behavior; that he was locked in the train, being the last off, separated from his children, watching little kids discarded on the dirty. crowded platform and having his bags scrapped along the ground like last nights trash"”it was only then that the uniformed personnel demanded the disabled mans ID, a Disability Badge which was hanging conspicuously around his neck. Of course they seen it--why the harassment? When he inquired as to why they would '–be asking for (his) ID when he got OFF the train as opposed to getting ON the train-' he was simply referred to 6 other employee's who also repeatedly demanded he identify himself and was unable to answer any of his questions. It was very much like talking to drones. It was then he went to file a discrimination complaint, with the Chicago Station Supervisor Kathy Baker, (who wreaked of alcohol-perhaps she had gone to the same party as the conductor had expressed so much excitement over"”the disabled man could not be sure) he was told he "--had enough time to file a complaint or board the train"”but not both--". Yet the train to Los Angles was over 3 hours away-he was then forced to move his own luggage-she again sighting his own early arrival, like he had done something especially wrong "--you have to go get your own cart, pay $3.75, and move your own luggage because you are so early--" Mrs. Baker proudly proclaimed. She seemed upset and disappointed that her allegation that the luggage weighed over the limit of 50lbs failed to materialize-Damn not one bag was over 41lbs. All of Mrs. Baker's allegations failed to be proven. The disabled man had already informed her that they also had problems on the way to Philadelphia and was told by their personnel that he could only file a complaint when he had finished "--his round trip voyage." Interestingly enough it was exactly the same thing Amtrak told Mrs. Martin--that she could only file a complaint once her "round trip voyage was completed." He warned Kathy Baker that she was abusing every single Amtrak rule simply as a mechanism of harassment. Additionally "--what did weighing the bags have to do with being locked on the train? Is Amtrak really allowed to lock you on the train if your bags weigh too much"”and weren't you suppose to weigh the bags when you were getting ON the train and not OFF the train?" Ms. Baker was offended. She sighted the fact that :--unruly passengers can be thrown off the train and forfeit the cost of their fare." She went on to state that she "--didn't believe I was being unruly---at the moment, BUT IF-I HAPPEN TO BECOME-unruly there would consequences". Loss of ticket, loss of train"”loss of money--trapped at Chicago and homeless--I certainly had no more money to buy another ticket. What would happen to my children if Ms. Baker were to banish me from the train"? Yeah that was a big stick"”hard to deny. UH-HUH. GOT IT. The disabled father responded that he now "--understood the rules and that if (he) filed a complaint about discrimination--his family would be stuck in Chicago with no way of getting home." That would be the second time that Amtrak would have, DEFACTO kidnaped and held the family hostage. As one might suspect the Dad (I) decided to get his disabled children home and not end up homeless on the streets of Chicago. Remember he had not yet completed his "round trip voyage." He still had time to complain when he got to Los Angeles. AH he had no idea what was in store for him"”he foolishly believed the worst had passed. I'll spare you every single detail but-after being habitually harassed by Amtrak on their journey back to Los Angles the family discovered that both of their 6 month old wheel chairs that had been shipped by Amtrak appeared as if they were thrown off of the train. Not an exaggeration, perhaps not a moving train (he can't be certain) but definitely off of a train. Both were smashed and unusable. To a level that does NOT only demonstrate negligence but maliciousness. The damage to this two disability vehicles can NOT otherwise be explained The father's wheelchair was worth over $27,000 and was-generously donated, brand new, by a San Diego business man-and now was nothing more than an expensive paperweight. The other chair now only operated in reverse. Edwin and Kirby Cox, 2 Amtrak employees, repeated what the other employees in Philadelphia has said " For insurance reason you can not drive either the disability scooter nor the wheelchair." Meaning the disabled guy had to wait UNTIL he left the premises to COMPLETELY test both chairs. I believe this was also done as a form of self Inoculation. There would be no security videos nor Amtrak employees as witnesses to show the true damage to the disabled man's property. Or another way to put it; a dirt bag move. If you were shipping things with Amtrak you had to push or pull it there, you could NOT ride it"”even if it was a wheelchair. That's what I was told. Amtrak was now using the story that the wheelchair was delivered broken to Amtrak as the disabled father "--had admitted to them--" is wholly out of context. They failed to mention that the father was referring to a previous and different pediatric wheelchair that was delivered to him, at HIS home and NOT to Amtrak. And as being the WRONG wheelchair he was forced to return it. That as a pediatric wheelchair--mistakenly delivered"”it was useless to a grown man of nearly 6 ft and over 200 lbs. All of which is clearly documented in the family's medical records and by their Atena insurance policy and The prescribing physician's's's records and is irrefutable. Additionally, as Mrs Martin, a passenger on the disabled man's return voyage, will attest and testify that it was indeed Amtrak's policy to file such complaints/claims "--after the --round trip voyage was completed." So when damaged that occurred to the wheelchair it was in fact reported in Philadelphia and again, as Amtrak directed, upon our return trip and/or the completion of "--the round trip." Meaning that even if the damage occurred in Philly you had to wait till you got BACK to Los Angeles to report it. Is this true? Or is it simply another strategy to damage people's insurance claims remains, at this time, unclear. Further that the disabled man's extended family hoped that he would relocate to New jersey is immaterial. (one way trip vs round trip) HE never planned, nor wanted to remain in New Jersey. He simply extended to his family, out of love, the courtesy to try. Besides it was Amtraks personnel in Philadelphia that declined taking an insurance claim at the time it was evidenced. And it was Amtrak who deemed the man's trip as 'incomplete." Apparently the railroad has to find some way to explain how 2 inch round (and other) metal parts were TWISTED off the wheelchair. Yes twisted off"”HOW can that happen from a fall? A Dent perhaps"”twisting off from a fall?"”Sounds impossible. IF Amtrak has proof of how and when the chairs were damaged that demonstrates where AND when this alleged damaged occurred it would be irresponsible and reprehensible not to provide it now. To withhold such proof would ONLY serve to waste everyone's time, foster misunderstand and encourage a federal filing. Amtrak would have you believe that every event that took placed against the disabled man and his family were separate and individual events rather than a pattern of force, discrimination, intimidation and abuse. An escalation can be clearly traced and assigned to every step with the disabled man and his family's journey. It is clear that the disabled man was wrongfully taken last off the train, locked aboard the train, improperly separated from his children,that Amtrak fostered an environment of danger when the children were not properly and completely supervised on the trains platform, had their bags dragged across the ground, were threatened that they couldn't get on the train if they filed a discrimination complaint, that Mrs. Bakers cohort (s) intimidated and harassed the family all the way back to Los Angeles, treated them differently then abled body passengers, denied them rights and courtesies and finally in the utter act of malicious conduct had both of their wheel chairs destroyed appearing as if not ONE but BOTH were smashed by having them thrown off the train. ANYTHING TO NOT FIX THE WHEELCHAIRS YOU BROKE! I lost 2 jobs because of you as I have no way of getting to work or doing a job as I can not stand for long periods of time. You have helped to make me and my 2 disabled children homeless"”We are living off of vouchers in *** hotels. I am housebound the vast majority of days as I incapable of getting around without my chairs, It is a sad and depressing existence one I did NOT have PRIOR to my journey with AMTRAK. Amtrak your are just bad people~! Leaving two sad disabled children abandoned and alone in a busy Chicago station ripe for the picking by any ***. Mark AndersMark@***.com as the administrator of this case you have become the evil enforcer of power gone wrong! Do the right thing and refund my round trip fare and fix my wheel chairs! Your Malicious defamatory and slanderous position will not be tolerated and wont hold up-there are plenty of witnesses, including both the people who gave me the brand new chairs. You have SERIOUSLY under estimated the fact that I CAN not document where and RACIST COMMENTS MADE TO MY KIDS! ugly! It was hatred; me and my family felt, you have taken away our freedom, our income and our home--this is retaliatory to the nth degree. Your anger and retribution have been destructive and beyond hurtful. Above that our his witnesses extend, but are not limited to, transit police officers (Philly & Chicago) to Ms. Martin, Paul Martin, Beth, Shanana, Mrs. Lopez, Mr. Brown, et Al-someone )Mr. Brown-we all witnesses you wrongful throw off the train, lose his luggage and tell him he had to get off without his medication--there is a pattern of Amtrak abusing and then trying to throw disabled people who try to file complaint off the train, all in an attempt to silence them--you rule by fear--shoo them off like annoying flies. Alone, in the desert far from home. Shame Amtrak--no matter what I will not "Sieg heil! Sieg heil!" you!!! I just want to go to WORK and have a HOME for my little babies--not feed off the state! Fixing my chairs is the only RIGHT thing to do here.
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1 comment
#741075

Yes a whiny retard who wanted to make a sympathy case. I smell something fishy and there no way something this bad could have happened without attracting major attention

ID
#212389 Review #212389 is a subjective opinion of poster.
Location
Akron, Ohio
Service
Amtrak Train Service

Abuse on the rails

Amtrak needs to do better than this: Truly rude conductors and staff, late trains and terrible food. My wife and I have taken the train to Flordia each year for the last three years. Each year it seems to get a little worse. A female condustor was downright abusive to us recently when I sat in the wrong seat. When I questioned her and asked her where to go, she said I should know. "If you don't move your ***," she yelled in front of everyone on the train, "I'll toss you off this ++++++ train." Fortunately, a more reasonable conductor came along to help us. We should not have to stand for this kind of Nazi-like abuse.
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5 comments
#272257

Sorry to read that once again there are issues regarding the company's HR dept. lack of quality control regarding certain employees.

Yes, this is an issue thats has reared its ugly head over the past decade due to litigation, and threat of further litigation if certain quotas of hiring were not met quickly. Race, and sex SHOULD have no bearing on attracting the very best candidates for front line employees, but it absolutely was, to the detriment of the much more qualified of ALL candidates.

There was simply a race to fill a certain number of positions with new employees of specific backrounds. And thats how the ball bounces.

#250293

When the conductor says move your ***...you better move your ***. Go Amtrak!!!!

#226885

you people crack me up!

#209434

I could understand your frustration about being mistreated, but Nazi like abuse. Come on.

That last line spoiled your whole letter. Nazi's tortured people, they beat people if they did not work hard at concentration camps. They killed people by gas chambers and sometimes burned them alive.

Seriously grow up and look up what really happened in concentration camps. Don't use the term "Nazi like abuse" lightly.

#209432

You know that you were hitting on that lady. I am your wife and you are making sexual comments to her.

NO wonder she was rude to you. You even find my food terrible so what's the big deal about their food?

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ID
#206376 Review #206376 is a subjective opinion of poster.
Location
Hamilton Township, New Jersey
New Reviewer

Amtrak smashed 25Kwheelchair & 2.5 k disability scooter

I have lost at least 2 job ops due to me not having my scooter and wheelchair. Short compressed version; On or about April 23, 2010 Traveling on Amtrak from Chicago to LA 1) ME (Brain damaged) AND MY SON (MD) and daughter ARE DISABLED 2) WENT TO FILE A COMPLAINT ABOUT DISCRIMINATION 3) TOLD I CAN GET ON TRAIN OR FILE COMPLAINT I WOULD NOT HAVE TIME TO DO BOTH (Kathy Baker supervisor Amtrak, the lay over was 3 hours) she smelled of alcohol 4) RED CAPS WOULD NOT HELP ME WITH MY LUGGAGE I MUST PAY 3.75 AND MOVE MY PARCELS MYSELF as per K. Baker 5) my disability scooter 2,500 K and 25K wheel chair were smashed and now Amtrak wont repair them. Yes how exactly were they BOTH broken and BADLY at that 6) A NON DISABLED FRIEND OF THE CONDUCTOR WAS ALLOWED IN THE DISABLED CAR AND ALLOWED TO DRINK AND USE FOUR SEAT WHILE WE WERE TOLD WE MUST STAY IN OUR WHEEL CHAIRS-HE COULD DRINK AND COME AND GO AS WE WANTED WE WERE AFRAID TO GO TO THE BATHROOM AS WE WERE THREATENED TO BE THROWN OFF THE TRAIN. I went to many organizations and no one can help. bestmanager27@***.COM
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ID
#205553 Review #205553 is a subjective opinion of poster.
Location
Glendale, California
Service
Amtrak Train Service
Loss
$30
New Reviewer

Amtrak statons

my is jimmy simon and i think you guys need to move the amtrak staton from hinton,wv to bluefield,wv it will be a better place to put a amtrak staton than hinton because alot of people have to drive so far away to hinton and bluefield has a lot bigger place to have a amtrak staton than hinton does plus hinton is not a very good place to go to because there really isnt no place to park your cars anywhere to let your family members off and bluefield has a lot more places to park and let me people off in hinton you have to walk so far to get on and off to get your car if you put one in bluefield you dont have to walk to get to your car or the train
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ID
#203190 Review #203190 is a subjective opinion of poster.
Location
Bluefield, West Virginia
New Reviewer

Amtrak Train 715 Employee Janukivich

We boarded the train #715 from Bakerfield to Fresno, Ca. We averted a very bad lie via the Judge Alex show who drove us up to LA in a limosine (another worst experience of our lives). People don't seem to have decency to care for others with kindness. Lie after lie, my husband and I got on the train, long story short, an employee by the last name Janukivich treated me as if I were retarded, yelling at me in the dining car saying because I have a purse it is against fda regulation to sit in the car.
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2 comments
#578260

:cry

#273777

Based upon being unable to understand a single thing you are trying convey in your message here, I suspect that the employee may have been correct in his assessment. What are you talking about?

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ID
#198620 Review #198620 is a subjective opinion of poster.
Location
Fresno, California

More Inconvenience From Amtrak

On Saturday, 9-4-10, I was at 30th Street station to order a ticket on the Quik-Trak machine to Atlantic City and was informed that the machines no longer accepted debit cards and pin numbers since May 15th. ^This is an added inconvenience in addition to another problem with one at Paoli train station two weeks earlier. The debit card was the most convenient method of ordering tickets to Harrisburg, whereas in earlier years I would order at a ticket counter which used to be open more frequently. Would ordering an Amtrak credit card be the best solution? Lou Christopher
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1 comment
#228243

Funny, the 2 trains you are complaining about not being able to use debit for are not even Amtrak Trains. From 30th St to Atlantic City is a NJ Transit line, and Paoli is a Septa line.

Amtrak just provides a convenience for these passengers. Maybe you should complain about the correct company in the future.

ID
#197726 Review #197726 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

9/3/10 acela business class #172, 2 ea.@ $125.50

Train delayed due to tree on track,hence 4 hour trip became 8.5 hours. Missed prearranged connections to final destination. As English visitors we found this very confusing and disappointing. Exhausted all prepaid cell phone minutes further complicating matters. As pensioners this visit has cost us more than planned for this trip. I would appreciate it if I could be compensated for not receiving the service paid for. Remission forward to Mrs S Daley 4 Miskin Road Dartford da1 2ls Kent England thanking you in advance you may also contact me at my email address sheila.daley1@***.com
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1 comment
#186480

a *** tree was on the track you *** c--u--n--t! Not their fault.

ID
#197162 Review #197162 is a subjective opinion of poster.
Location
Manchester, New Hampshire

Amtrak Process Improvement Needed!!!

My wife and I recently traveled from the King Street-Alexandria VA station to Philly. My wife has a slight handicap due to a stroke suffered a few years back, she was teaching at a conference in Philly and subsequently we had 3 medium sized suitcases and each had a carry-on piece. The arrival in Philly was alittle crazy but we were able to have someone help with our bags... on the return trip we had all our bags located in front of the handicapped seats and were told only that we would not have help at the King Street station with our bags... at every stop the doors in front of us opened... as we pulled into the King Street station the Steward/Porter announces that we must move to the car in front of us. I struggled to get the bags down the isle as the Steward begins to yell that we must get off the train now so that others can board, else we would be forced to sit down and ride the train to the next stop and find some other way home... another passenger on the train helped me with my bags and we were able to get off the train... I asked the staff inside about the limited notice of which doors would open and they stated "its up to the Conductor and they do not know until they are literally pulling into the station", I stated that "I hope they don't use that same logic for deciding which track to be on" and was told well thats an absurd comment... come on Amtrak you need alittle process improvement to service rather than frustrate your customers, its no wonder your ridership is down... in the future I'll drive and eat the cost rather than ride the tracks on the circus train and the clowns!!!
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ID
#195259 Review #195259 is a subjective opinion of poster.
Location
Gambrills, Maryland
Service
Amtrak Train Service
New Reviewer

Amtrak never again

In summary taking Amtrak was a terrible experience. Arrogant unfriendly personnel, dirty bathrooms, cold temperatures because A.C. is turned up too high, dirty windows, too uncomfortable to get any sleep, trains don't run on time, for what they charge for a sleeper you may as well fly. I would never take Amtrak again, I would drive first. We took the Southwest Chief from Chicago to L.A. , CA, 2 Reserved Coach Seats, departed 09-JUN-10; 3:15 pm - arrival 11-JUN-10; 8:15 am . This is what we experienced on the trip to L.A. We were assigned seats by an Amtrak employee before boarding the train. Our seats were #3 and #4 on the last car of the train. We had all of bags in place and were all settled in. Then about 20 min. after the train pulled out of the station, the attendant for our car who's name is Francis told us that we could not sit in those seats, they were for her and that we had to move. I told her that we were assigned those seats at the station, she said that they didn't know what they were doing and we had to move. We were some what embarrassed in front of the other passengers, since Francis made us feel like we were trying to get away with something. So took our luggage and moved to the new seats. Shortly there after we decided to go to the observation car, we spent maybe an hour and a half in the observation car and returned to our seats. When we returned to our car there were 2 people sitting in the seats that Francis removed us from. When I asked Francis why there were people sitting in those seats she said they over booked the train so she had to seat them there. Well the train was not over booked. The rest of the evening and next day Francis sat in the seats across from this couple and spent a lot of time talking to them, I suspect they were her friends and she wanted them to sit in the back across from her and that's why she moved us. Francis was arrogant and not very friendly, she seemed to be bothered if you asked her a question. She spent a lot of her time texting on her cell phone. Sometime during the second day she moved up to the car in front of us along with her friends. Some other people then sat in the seats she removed us from. All of the windows on the train were dirty, the windows on the observation car were very dirty, we could hardly see out of some of the windows, very disappointing since that's one of the reasons for riding the train. The bathrooms were always dirty but by the second day the sinks were clogged up, water was to the top. Some were out of paper towels. I saw a passenger put paper towels in one of the bathrooms, I don't know where she got them from. I guess Francis was too busy texting. During the second evening my wife came back from the restroom and told me that when she passed the baggage area she didn't see one of my suit cases. I went down to the baggage area and could not find one of my suit cases. I was now almost frantic thinking of the things I had in my bag that would be lost. I informed one of the conductors that my bag was missing, he went down to the baggage area with me, asked me to describe my bag, I did, he then took me to another car, showed me a bag that was stored above a seat that had a passenger in it and asked me if that was my bag, and it was. He told me that sometimes they move people's bags from the baggage area so that can have room for larger suit cases. How can they move people's bags with out telling them. If my wife hadn't noticed that my bag was missing what would I have done when we got to our destination. Amtrak has no consideration for it's passengers. Forget about trying to sleep in coach. The seats are very uncomfortable, they give you a very small pillow about 12" by 8" and don't even think of asking for two. The temperature was freezing at night, they wouldn't turn off the air, grown men were bundle led up in blankets and wore hoodies. Also the aisle lights are so bright they keep you awake, I was lucky if I got an hour of sleep each night. No A.C. outlets by the passenger seats. The only electrical A.C. outlets were 2 of them on the observation car, of course everyone and their brother wanted to plug in. We were almost an hour late leaving Albuquerque, N.M., the morning of our arrival the conductor told me we would be a good 45 min.late arriving in L.A. So I called my son who was picking us up that we would be about an hour late. I don't know how the engineer did it but we ended up getting to L.A. around 45 min earlier than what our original scheduled time was. So of course we had a long wait at the L.A. station for my son to pick us up. The return trip, Southwest Chief, from Los Angeles to Chicago 19-JUN-10; 6:55 pm – arrival 21-JUN-10; 3:10 pm. The return trip was slightly better than the train going out. But again we had a rude, arrogant attendant named Antonio. Again the air was turned way up and it was freezing at night. Earlier in the day an elderly man asked Antonio if he could turn the air down since it was cold on the car, Antonio was almost rude to him and told him that he couldn't and wouldn't turn it down. That evening I asked Antonio to turn down the air, it was too cold to try and sleep, again grown men were bundled in blankets wearing hoodies. Antonio told me that if tried to turn down the air he might break it and then we wouldn't have air conditioning the next day, what kind of *** is that. Again about an hour's sleep all night. The other thing on this car was the guy running the snack bar would come on the P.A. system about every half an hour trying to sell his snacks, drinks and food, Very Annoying. All the windows were again dirty. The bathrooms were kept a little better. This time we kept all of our bags with us. An attendant named Nina did try and keep things cleaner than the first train, she was often going around with a vacuum. The train arrived about an hour and a half late to Chicago.
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4 comments
#493899

I have been taking Amtrak for 6 years now on the same route (Chicago to Syracuse NY) & it has NEVER once been on time for me. I'm still shocked by this since their quoted arrival time is down to the minute, 9:38, EIGHT! Give me a break! IT IS ALWAYS 2 hours late at the least, to and from. Flights have way more to manage up there in the skies & I've never been as consistently late with them.

People who claim you are a whiner due to the cold air probably haven't experienced it. You absolutely Cannot sleep it is so fridged. I wear 3 layers and carry a wool blanket & still wake due to the cold. It is insane! According to this one guy (hitting on me) who worked on the train, there is basically just an "on" & "off" switch to this air. I had told him how some paasengers requested to turn the air off then later that night after it had warmed, it was back on again, and fridged. The "on/off" switch explains that. He also explained that, yes, it is to keep the smell of humans at bay. Gross.

Speaking of which, yeah, I agree on the bathrooms. Aqlways dirty, always *** soaked, clogged discust. I can't go on enough.

And the staff, aside from usually being very rude in many ways, some don't even seem all there and are rude. I found no grey areas. You get exceptionally possitive one (who may not necessarily be helpful but annoyingly "cutesy" in responses when you just want answers) to completely crude, harsh, rude!

As for smokers, I was out with some once by the dining cart. The man closed the door we all needed to return on and when we all looked up w/ open palms like,"what are you doing?" He pointed down to the next cart. We had to run to it as the train was starting to move. Why would he do that when he let us out!? Wth!? And many still had books, meals, etc. Open and out in the dining car waiting for them. So we now had to "catch" the train & back track several cars. Why would he do that? Crazy!!

I really cannot complaim enough about Amtrak. If you're always going to be late due to freight, or whatever, I don't care, just change the effin times to reflect what is always in store, clean you quarters you dirtbags, and human kindness (especially after paying for this trip) isn't so much to ask for!

BTW, come to find out the worker hitting on me & trying to get me to go to a concert with him, was married! No wonder he didn't like thee idea of facebooking him! Haha! Hopefully I can get off this train in the next hour seeing as how it's already 6 late & sitting on the tracks is getting old. I love freezing food to make it across state (which normally I do and it just makes the trip); to waste it, & go fig, I bought extra this time... >:( so pissed!

#221620

For "Paul"

Just because they rode coach is not reason for substandard treatment and service you drooling ***

#216819

Amtrak personnel is notoriously rude. The freight carrier I work for "deadheads" us on Amtrak frequently, and I pity anyone who pays to ride on Amtrak. Remember, Amtrak is run by the federal government, so the employees act accordingly. If you are a smoker (which I'm not), prepare to be treated like a hobo. I have witnessed conductors and brakemen scream at people over stepping off for a cigarette. What a way to treat your customers. They will also scream at you for other reasons.

The equipment Amtrak operates on these trains (#3 and #4) is the oldest and most deteriorated of the fleet, or else the entire fleet is in disrepair. The toilets are disgusting and the floors are disgusting. They almost always the AC at full blast, I think to keep the smell of humanity (3 days no shower) down. I ride these trains frequently (for free), and it's always like this.

Finally, for the record, there was not just one engineer; the conductors and engineers operate their portion of the route then change crews, only the attendants and dining car staff stay with the train the entire way....and the engine crew cannot "make up" any time, the schedule has a lot of cushioning built into it so that every train makes up some time. If they get ahead en route, they dwell at a station until the scheduled time of departure. It is against railroad rules to leave early.

#192097

It is a big mistake riding coach for any longer than about eight hours. No sympathy for not doing some homework on that part of it.

The guy making announcements from the snack bar... he must have been using a blow horn to bother you that much. Windows getting dirty... remember how your car windows would get dirty after driving on a long trip!!?

Cold temperatures, dirty bathrooms, can't get a good night sleep in coach... good grief how did you survive such an ordeal!!? Do me a favor...

stay off of Amtrak and take a cruise instead. :cry

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ID
#188123 Review #188123 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Amtrak Train Service
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