Reviews and Complaints
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Amtrak-Worst Day Of My Life
The worst day of my life began on Sunday, July 20, 2008. The day started out beautiful. Leaving the Affinia Hotel in New York, I felt excited and ready to continue my vacation in Atlanta, Georgia. I entered Penn Station looking forward to my first time on an Amtrak train. I waited in line at the Amtrak booth to receive my reserved ticket. The first hint that something was wrong occurred with my interaction with the Amtrak ticket agent. This agent was very cold and abrupt to the point of disrespect. I decided that this was just an Amtrak employee having a bad day. When I got to the train, I again felt uneasy. The train attendants seemed unsure about where people were to be placed on the train. After sometime, I was given a seat. When the train pulled out of the station, it did not take long before the train became very cold. People started complaining but were told that there was nothing they could do to change the temperature. I took clothes from my carryon bag and piled them on. My hands were numb. It was a miracle that I found gloves in a sweater pocket. When I went to the dining car for dinner, I ordered the chicken. Over 15 minutes went by before I was told that they had sold out of chicken. There was nothing else on the menu I could eat so I had to eat my rice cakes I had brought for a snack. Going to and from the dining car was like going through a refugee camp. Many passengers had erected tent-like coverings made of clothes and blankets to keep out the cold. I spent that night praying that there would be no deaths as a result of these inhuman conditions. When Amtrak Train 19 finally pulled into the Atlanta station, I thanked God that I had survived. I got off this disgusting train wanting to kiss the ground. I will never ever ride on Amtrak again.
Amtrak has terrible customer service
Today I had a train ticket for the 8:58 train from Burbank to San Diego. There is no agent at the Burbank station. Someone was hit by a train early in the morning and they could have called or emailed me. They had all the information. Someone was hit by a train in Van Nuys, CA very early that morning and the police kept terminating the service from Burbank and saying train would come in 2 hours but it never did. When I called customer service *4 times) nobody know about the fatality even at 11am in the morning. To top it off, they had the gall to charge me the 10% cancellation free when they are the ones who cancelled my plans to take a train. I am out over $50 in taxi cab fare and had to drive to San Diego and pay for valet parking for 4 days. Amtrak did not have the decency to send a van to Burbarnk to pick up stranded passengers to take them to LA to get trains to their destinations. However, Amtrak did report lies to the TV news and lied stating that they got the passengers new train tickets. Perhaps they got service for the people who were on the train that hit the pedestrian but they did not do anything for the people in Burbank right down the street. I am thoroughly disgusted and will never travel Amtrak for the rest of my life. I will also sue them and won't be happy until they go bankrupt. Nobody in customer service even apologized to me. Their employees refused to give me the name and address of the President of the company. Absolutely a horrible experience!
Amtrak Train Service
Amtrak Service Deteriorates further and has no customer service recourse
We spent $1744 on first-class sleeper car service and we had no water on the entire return trip (overnight). the toilet in our compartment failed. Icing on the cake: Amtrak makes it nearly impossible to complain or get any response let alone restitution. Customer service in the station is not allowed to handle customer complaints. We were given the toll free number for reservations (as if) which is understaffed. After a too-long wait to speak to someone, I was transferred to another automated ***. My call was never answered. I was kicked over to an aumated answering machine. No one called back. Likewise, Amtrak's web site has no facility for complaints or service issues. Clearly Amtrak has no interest in customer service.
New York, New York
A travel company should take care for its customers
A travel company should take care for its customers About the famous Amtrak We are a couple from Europe, travelling from San Diego to Los Angeles and then to Pomona. We already bought our Metrolink tickets for Pomona from San Diego station, so we’ll be ready to catch the line of 9:00 . It happened about 7:30 last night, when a car hit the train. We were stack for two hours in the train. Finally we got to Los Angeles about 11:00 which means we lost our train to Pomona. We asked in the information what is going to be with us, as we lost the only train to Pomona and they answered that it was not their fault if we lost the train to Pomona. There obligation was to bring us to LA and that was it. We said that we are foreigners, we don’t know anybody to help us, and is not our fault for this delay and loose the only means of transportation to Pomona. You know what? They just show us the place to get a bus for Pomona. We told them that even if we go by bus, there is no one to pick us up from the station, as the shuttle do not work after 11:00. They answered they don’t have any obligation to bring us to our hotel. We travelled for two hours and finally we got to the Pomona Bus Station. We were left there for one hour, all alone, cold, hungry, despair and afraid as we are foreigners in a frightful dark unknown place, because some *** wanted to bit the train. Please tell me, is that fair? Who can trust the Amtrak again? The company should take care of its passengers and especially for something that it wasn’t our fault. I will never travel with Amtrak, because they are very cruel and have a bad behavior to their customers. Thank you Loula
Santa Ana, California
Amtrack Truck hit us.
We were involved in an accident a year ago in March in Massachusettes. An amtrak truck ran a red light and hit the van that we were driving that had prisoners in it. We were all taken to the hospital in ambulances. We have necer recieved any compinsation for this accident for are pain and suffering and loss of personal property. I have been in contact with the insurace company several times and I keep getting the same remark we haven't got any paperwork I have sent it three times. I am tired of the run around they think just because they are a big company they can just push us to the side. I feel this is totally wrong.
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