Assigned handicap senior with reg passengers

My mother, 84 yrs old, boarded the train yesterday in Merced,Ca. at 9:00am. She entered the lower level of the train and they had to move passengers around to make room for her. I spoke to the female Amtrak attendant and asked her if she could be put into another car. Her sarcastic response was that the train was full and she cant be reassigned another seat. Prior to boarding, I asked the ticket agent if the train was full. He told me that they were not and there was a lot of room. I looked into another car and saw that they had a lot of room. My mother again asked the attendant if she could get another seat, and she responded very rudely, that she couldn't. I had no contact with my mother and only hoped that everything would be okay. When she got home, she was very distraught and said that she didn't want to ride the train again. My only complaint was about the conduct of your train attendant. I dont have her name, but she is short, little overweight, and Latino. Every effort should have been taken by her to accomodate our senior travelers. I hope she doesn't treat other travelers the same way. My mother felt that most of the travelers in the lower level, at the time, should have been moved upstairs. My mother travels on the Amtrak very frequently and now I have to figure another way to get her to visit me.
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1 comment
#296785

your 84 years old mother shouldnt be traveling alone

amtrak has to put people in seat in accordance with the station they will be getting off at

why did your mother think everyone should have been moved? so she could be alone? Its a public transportation service, there are always going to be crowded trains

ID
#150509 Review #150509 is a subjective opinion of poster.
Location
Modesto, California
New Reviewer

Its the journey NOT the destination

I have traveled Amtrak trains since 1993. I soon discovered that I need to include the ride as part of my adventure, my journey. Amtrak shares the tracks with freight trains. Knowing this, Amtrak will rarely be on time. Riding Amtrak is an opportunity to get to know national and international people within our international global neighborhood! Sit back and enjoy the journey. You may not make it to your destination on time, but you will have an adventure of a journey along the way! This is an opportunity to try out your people skills, communication skills, your "how flexible are you" skills. If you are not prepared for the journey, you will not like using Amtrak as your mode of transportation. But, if you like to socialize, meet new people, have a ride of a life time, see the country that most people never see, read a book, take a nap, take a stroll in the isle while you move across America the Beautiful, then Amtrak is the Journey for you. Otherwise, take a car, take a bus, take a plane, take a bike, take a walk, or better yet, rent a video and watch your vacation from the comfort of your couch or bed.....its up to you! Personally, I love taking my journey with Amtrak! One Life, One Journey, A Myriad of Adventures!
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6 comments
#272251

Nothing against Xamber, but he/she obviously either is employed by our company to address damage control in forums such as this, or has little travel experience with us.

If you read what the original poster has written literally, it can also describe the railways of the world, such as Indian railways, where you may be riding inside the coach along with chickens and other livestock, or even on the roof, open to the weather and what ever comes flying at you.

But the differnce is this.......America was the worlds most advanced nation in railroading at one time, we now are far behind such nations such as france, japan, germany, etc.(systems we rebuilt after WW2 while our was being worn out). so it would only make sense that we should enjoy the very BEST sytem in the world, but we more closely resemble the 2nd and 3rd class passenger systems of other less wealthy countries.

#216826

Yes siree... You will also get a taste of what it's like to be in a detention facility when you deal with Amtrak personnel! Amtrak is run by the federal government, so they don't have to have customer service....why bother being courteous when they have subsidies? Kind of like the Post Office, the IRS and TSA.

By the way, this isn't just a rant against the federal government. I frequently ride Amtrak as a passenger when the freight railroad I work for "deadheads" me (no train for the return trip).

You will also encounter other facets of government run enterprise, such as broken and backed up plumbing, filthy bathrooms, and microwave cuisine.

If you like Public Housing projects, you'll love Amtrak!

#117330

I will be going on my first Amtrak ride ever next month. I plan on being as prepared as possible, reading reviews, good and bad.

This compels me to bring air freshener and towels to stuff the vents I can and have to. Or just to spray in the roomette. Blanket for cold.

Food in case they run out. I only hope my trip preps are for nothing, and that I enjoy it, as my mom did last year.

#74074

good lord what kind of problems did the people in the first car have that they had to use to restroom every 15 minutes!?!!?!?!

#67955

Thank you for your information. I was considering an Amtrak vacation next summer and started to read reviews. Your review, along with other reviews, has convinced me not to take an amtrak train.

#67894

I have just had one of my most unpleased travel experiences and I have traveled all over the world. I always thought a wonderful way to see the country would be from an Amtrak cross country sleeper car.

On Friday afternoon I set out on a cross country trek from Washington DC to San Diego California, by Amtrak train. The trip from Washington DC to Los Angeles was by Amtrak sleeper car. I was going to spend 3 nights in an Amtrak sleeper car. One night from DC to Chicago, change trains in Chicago for a two night trip to Los Angeles.

Change train in Los Angeles for a 2.5 hour train ride to San Diego.

The trip from DC to Chicago was uneventful. The bulk of the traveling was done at night so I was a little disappointed about not seeing lots of scenery. The upper bunk did NOT have a window so my images of falling asleep while the landscape passed were thwarted. We arrived in Chicago Saturday morning with a 6 hour layover before boarding the Southwest Chief for Los Angeles.

After sightseeing in Chicago, we boarded the Southwest Chief sleeper car. Before we left the station in Chicago a fowl smell overtook the sleeper cabin. It smelled like sewage. It lingered then passed after a few minutes.

Soon the train took off and the adventure was underway. Soon after leaving the station the smell of sewage appeared again, lingered a few minutes then passed. I assumed it had something to do with the area the train was travelling. Unfortunately it soon became a pattern every 15 minutes or so the entire sleeper car would be overcome with the smell of sewage.

The smell would linger and then pass. The smell was coming from the vents. Yes, the vents were emitting the smell of sewage again and again. It soon became unbearable.

We entered the lounge car to get away from the smell. We had paid for an expensive sleeper car, but were unable to use it because the smell of sewage was being vented into the room on a regular basis. Four hours out of Chicago, I saw the conductor passing thought the lounge car and mentioned this problem to him. He said he would get back to me since he had to attend to boarding passengers.

One hour passed and I had not heard from the conductor. However I could see him having a conversation with staff in the dinning car. I asked him about the smell. Again he told me he would get back to me.

Finally someone told me that no other sleeper or coach seats were available, and the lounge car closed at 10:00 PM. The problem was that when the sleeper car in front of my sleeper car flushed their toilets the smell was vented into my sleeper car. For 2 nights and 3 days the customers on my sleeper car were bathed in toilet smells coming through the vents. You can imagine the horror of the experience.

We passed through many large train stations between Chicago & Los Angeles……….nothing was done. We were told they would take care of it in Los Angeles. How would that benefit passengers on the train? The train trip ended in Los Angeles.

We were told to complain to 1 800 USA Rail. The problem started Saturday and did not end until the train arrived in Los Angeles Monday morning. Customer relations for Amtrak is closed on the weekend. When you called 1 800 USA Rail you are told to call back on Monday.

Monday morning 9:00 AM I began calling 1 800 USA RAIL. While I could get through to make a reservation, I could NOT get through to customer relations, I was just forwarded to music. I attempted to find someone to complain to in the Los Angeles & San Diego train stations. In both places I was told to call 1 800 USA RAIL.

I was told that typically there are so many calls on Monday to customer relations that you can not get through. I have now spent 6 days while on vacation in San Diego attempting to get thought to customer relations on the 1 800 USA RAIL number. I have literally spent hours listening to the music on hold and have yet to be able to speak to anyone at Amtrak’s customer relations about my experience. Not being able to get through to complain about Amtrak on the 1 800 USA Rail is either an insidious plan by Amtrak or a grand omission.

Neither is acceptable. However I was able to get through to the Department of Transportation who forwarded me to the Federal Railroad Administration. They told me that while they do not regulate the toilet problem on Amtrak (they get involved in things like derailments) it is the number one Amtrak complaint. Seems my experience is far from unusual.

Unless you are a fan of sewage smells, stay far away from Amtrak especially on long haul trips.

During my week in San Diego every time I heard a train whistle it brought back smells of the sewer. Fortunately, I am flying back to DC.

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ID
#150290 Review #150290 is a subjective opinion of poster.
Location
Marietta, Georgia
Loss
$200
New Reviewer

No discount for emergancy helper for natural disaster

I was trying to get a train from southren Minnesota to Fargo to help with sandbaging for the flood. So I called Amtrak to see if they would offer a special fare to help me get there. The lady said no specials in that area. So I just thought I got a crabby lady so I sent them an email and with in min's I got one back stating that there are not specials for this. I can't believe they can afford to let one person ride there half empty train to go help with a natural disaster.. Sad that Amtrak is doing nothing for this part of the country and the natural disaster that is happening.
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1 comment
#158608

Well first off its nice that you said you got a email back in minutes, that shows they have good customer services. Also since it matched what the lady originally told you, they have their act together and are doing their jobs according to the companies policies.

Also I think I should point out that there are none to very few transportation companies who cut breaks for volunteers, that’s part of why you volunteer… to give your time and money to the cause.

And finally I should point out that the train to Fargo is heavily traveled so you occupying a seat is actually impacting the company. You need to think about how the world works and realize that only people like you help out in disasters, its not anybody elses business nor responsibilities to provide different service for you.

ID
#146679 Review #146679 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

The late night conducter

I have a huge complaint, and I know it has been addressed by union....I live in southpark and I cannot believe this guy is still honking the horn...Everyone has complayined and the union still lets him do it.... I for emample was alseep , and I live in southpark and I could still him peeping his horn at 2:00, 4:00; and It contuined all night long. THank god I dont have children....By the way ,it's the conductior who runs the trains......I couldn't sleep last night because this guy is so loud...I talked to other people who have to deal with this and they say it's because of the union and they had to hire him back....It's unfair... All of us can not sleep because of this... This affects downtown,
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4 comments
#568783

i live in rhode island and some *** does the same here, i've about *** had it :( :(

#216823

What Oscar says below is entirely correct.

Also, every locomotive is equipped with an event recorder, which records everything we do in the cab, including how the whistle is blown. Believe it or not, the railroad actually reviews the tapes, and COUNTS HOW MANY SECONDS THE WHISTLE IS BLOWN, and how long the blasts are to make sure it follows it's definition of two longs, one short, and one long. This is Federal Law. If the engineer fails to properly blow the whistle in exactly the manner the railroad requires, discipline up to and including termination is the consequence. In cases where the railroad deems negligence, the conductor can also be terminated for not making sure the engineer blew the whistle correctly.

Now, I ask you, would you risk YOUR job and your co-worker's job just so someone doesn't have to listen to a noise?

#130995

dam oscar. well said!

#69973

The engineer operates the train. the conductor is the boss or supervisor of the train crew.

Train horns are sounded at night as that is the law.

Nobody on the railroad is spiting anyone. Horns should be sounded--darkness is a hazard, as is fatigue, as is alcohol-use, etc.

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ID
#139590 Review #139590 is a subjective opinion of poster.
Location
San Diego, California

Homeless Magnet

The Amtrak station platforms are becoming infested with homeless people. It's not safe to wait outside for trains anymore. You can wait for your train and be accosted by a homeless person or Jehova's witnesses for up to 30 minutes before the staff will call the police. I try to move away from them, but they get beligerent, demanding money and yelling at you and other passengers if you don't give them what they want. I've spoken to conductors, but they are government workers and only care about their narrow job, which isn't passenger safety throughout the journey.
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2 comments
#273864

A 'feature'? lol, I can name a number of stations where you can find a sizable number of homeless person that may tickle your fancy.

In the order that i am personally aquainted with are, NYP, Grand Central terminal,Penn station, Phila.,Wilmington, De, Boston's stations, Newark, and Trenton, NJ, Chicago, L.A., Oakland ca., to name a few. Go, see, enjoy.

#220877

Hmmm. It sounds like a feature instead of a problem.

Can you let us know which station in particular? I would like to visit.

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ID
#139582 Review #139582 is a subjective opinion of poster.
Location
Sacramento, California
Service
Amtrak Train Service

Steel train door slamed shut on my son's chest when the train lost all power

while traveling from chicago to flagstaff az on train amtrac #3 on 10-7-08 and 10-10-08 2008,talk about the trip from ***.we where in the back car and we kept stopping and this smell that smelt like burning wires,*** and and im not sure but when the power went out again my 9 year old son was walking threw the door's when it slamed shut on him trapping him between the steel door and the steel wall we could not get the door off him,we finally did his chest is all brused.and i as his mother plan to take action aginst amtrac.there is so much i need to tell you but i have one thing to say do not take a train,id rather walk...
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2 comments
#172743

Ok first off you should be a good parent and not have let your kid cross between the cars unattended. Also the doors are electrically operated so if the power is out they cant slam, your lies sound good but if you actually know how Amtrak really operates then you can see how idiotic you are.

Really, even if the door “slammed”, you couldn’t get it off him? Try hitting the black button that says “push to operate”?

Did you try opening the door like lets just say… a normal door? You’re an ***!

#81380

Lern how two spel you ignerant pogue

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ID
#138901 Review #138901 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Accident by railroad

One week ago I went downtown to visit my homeless friends they wasn't home.As I pulled upon the grass to park I hit something I slowly backed up stopped to find that my front bumper was missed up.It was a piece of old railroad tie that was left from the railroad people.I did not see that piece of tie that missed up my car. Is there any way that the railroad can pay to have it fixed? Thank you Ruby Farrar Any kind of help will be greatly appreciated.
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1 comment
#322501

are you ***

ID
#138855 Review #138855 is a subjective opinion of poster.
Location
Debary, Florida

Some things shouldn't allowed on the train

Hello to anyone that cares. First of all this was my first ride on the train going to New York (Manhattan),I truely enjoyed the ride going even though it was 18 hours, no problem at all. from the service all the way to the conductor and his train. my husband and I venture out on the 17th of sept.2008. Bascially what I am writing about is the trip home was pure-d-heck, there was some young men (boys) on the train using profanity from the time they got on in new york about 2:00 pm until after 12 midnight. Me as a woman and I sure others didn't want to hear All that mess, I politely ask the guys will they please tone it down t was elderly and kids on board and they didi for a moment, I guess they thought about it and decided to start back. One guy said the *** with this I can say what want, didn't ask the guys to hush or shut up, I simply ask them to tone the language down as M...F..- S....- F...This and so on. well as it continue, my husband decided to step in and say something to the guy that was working our train 19 to Atlanta, the guy stated that he will handle it, well as you know he didn't. so another passange decided he will say somthing to the guys and this man was riding in the back so you know they had to be excessively LOUD. This didn't work either so by this time my husband decide to go get someone else whichI believe it was the conductor because he had on a different uniform from the other guy. and this particular guy came to finally eject them from our car. where he put them frankly I didn't care. But this was really ridicuous they way the other guy allowed them to carry on for awhile. as I stated you have kids and elderly/woman-men on the train and they shouldn't be allowed to use that kind of language, you really couldn't get any rest even if you tried. because they wanted to be loud and ignorant. My second pet ped was if you have a lap top or any type of musical item their should be a rule of thumb to use ear plugs, no one wants to hear that *** others are listening to this is rude as ***, if you don't have earplugs you can't use the item. My third pet ped is when you attend the dining car the servers should just assume you want to sit with others, I do know that everyone can't have a table along, but you may have something private you want to talk about with whom ever you are dining with, or may be for one instance while we were there you had to white guys sitting at a table and a black woman came in the pretty much refuse to allow her to sit with them, the server told to the guys "you can't sit here along you have to share this table" as the woman was sitting down she was apolozing about having to sit with them when it wasn't her fault, the server place her there. Going the same thing happen to us doing breakfast, they just place somone with us without asking if we mind, (surely it was ok) but its the principle of the whole thing.they brought the lady to the table and said sit here, I just looked up for a moment at first because I didn't know they was actually telling her to sit with us (we enjoyed her) like I stated everyone don't want to sit or be with others no matter what. Now the question is whether I will take another trip on amtrak SURE I WILL. "Just take care of the language and the no earplugs"
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4 comments
#339834

You can’t teach manners to idiots! There will never be a true end to the many issues between blacks and whites. It should be realized by both races as well; loud obnoxious behavior only fuels the problem fires and is a sign in and of itself, inferiority and insecurity.

#339264

You're right about somethings shouldn't be allowed. Amtrak service is clearly inconsistent depending on the crew assigned.

It isn't about color; it is about nepotism (hiring family, friends and politicos) and HR abuse (hiring people unsuitable for working with the public). Unfortunately, tax dollars, policy changes, etc. can't fix it.

My advice...ride the rails prepared: bring ear plugs, water, power bars & toilet paper. As uncivilized as it can be...train travel is more often better than post-9.11 air travel.

#211169

Does anyone realize that white is also a color?

#117328

Seating passengers together is policy since there aren't a ton of tables. All you can hope if that you get a nice friendly person to meet. I agree, that rowdiness should not be allowed.

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ID
#136502 Review #136502 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Amtrak Train Service

An Amtrak Trip you should know about.

In October of 2007, my wife and I (65 years old) began a two thousand dollar Amtrak trip in a standard roomette. We were soon subjected to stultifying high temperatures and a lack of ventilation in our 6 and-a-half by 3 and-a-half foot compartment. The unsmiling, condescending and insolent conductors professed helplessness in the face of the oppressive conditions, and when I asked one of the conductors what his name was, he immediately covered his identity badge with his hand! We continued to object to these conditions, and finally the conductor had the train stopped, called in local marshals, and ejected my wife and I from the train in the middle of the night. We were forced to quickly pack all of our luggage and drag our bags off the train without any assistance. We had our tickets confiscated, and were left standing in the dark around midnight, after being told that we were forever banned from Amtrak trains. However, we were not the only couple who was profoundly distressed by our Amtrak experience. When the conductor overheard me speaking to one of the marshals about this, he immediately returned our tickets to us and offered my wife and I the option of getting back on the train the following day! What was it that I told the Marshall? That approximately 12 hours before, another couple had been kicked off the train with the accompaniment of the police for complaining about the suffocating conditions! It's one thing that Amtrak charges high prices for the honor of occupying a tiny bedroom in one of their obsolete railcars. It's another thing if in addition, the service personnel are generally rude, insulting and sadistic. The only exception to this would be in the dining car where a gratuity is expected. My wife and I sued Amtrak for this abusive service and our abandonment in an unknown town in the middle of the night. We won with little difficulty. It seems Amtrak has a stable of attorneys on call to take care of litigations of this type. Make sure you are prepared with adequate legal support the next time you travel Amtrak.
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2 comments
#643056

I rode amtrak from virginia to florida, and from 9:00 pm to 4:00 am I have no memory as if someone slipped me something. At 4:00 am in Savannah, GA I had a Sheriff and two deputies escort me off the train, very nice officers, almost laughing as if the whole thing was a joke. I have been riding amtrak for years, but rode the bus back to Florida and I will never ride amtrak again, and am even starting a website about my train experiences.

#67891

I have just had one of my most unpleased travel experiences and I have traveled all over the world. I always thought a wonderful way to see the country would be from an Amtrak cross country sleeper car.

On Friday afternoon I set out on a cross country trek from Washington DC to San Diego California, by Amtrak train. The trip from Washington DC to Los Angeles was by Amtrak sleeper car. I was going to spend 3 nights in an Amtrak sleeper car. One night from DC to Chicago, change trains in Chicago for a two night trip to Los Angeles.

Change train in Los Angeles for a 2.5 hour train ride to San Diego.

The trip from DC to Chicago was uneventful. The bulk of the traveling was done at night so I was a little disappointed about not seeing lots of scenery. The upper bunk did NOT have a window so my images of falling asleep while the landscape passed were thwarted. We arrived in Chicago Saturday morning with a 6 hour layover before boarding the Southwest Chief for Los Angeles.

After sightseeing in Chicago, we boarded the Southwest Chief sleeper car. Before we left the station in Chicago a fowl smell overtook the sleeper cabin. It smelled like sewage. It lingered then passed after a few minutes.

Soon the train took off and the adventure was underway. Soon after leaving the station the smell of sewage appeared again, lingered a few minutes then passed. I assumed it had something to do with the area the train was travelling. Unfortunately it soon became a pattern every 15 minutes or so the entire sleeper car would be overcome with the smell of sewage.

The smell would linger and then pass. The smell was coming from the vents. Yes, the vents were emitting the smell of sewage again and again. It soon became unbearable.

We entered the lounge car to get away from the smell. We had paid for an expensive sleeper car, but were unable to use it because the smell of sewage was being vented into the room on a regular basis. Four hours out of Chicago, I saw the conductor passing thought the lounge car and mentioned this problem to him. He said he would get back to me since he had to attend to boarding passengers.

One hour passed and I had not heard from the conductor. However I could see him having a conversation with staff in the dinning car. I asked him about the smell. Again he told me he would get back to me.

Finally someone told me that no other sleeper or coach seats were available, and the lounge car closed at 10:00 PM. The problem was that when the sleeper car in front of my sleeper car flushed their toilets the smell was vented into my sleeper car. For 2 nights and 3 days the customers on my sleeper car were bathed in toilet smells coming through the vents. You can imagine the horror of the experience.

We passed through many large train stations between Chicago & Los Angeles……….nothing was done. We were told they would take care of it in Los Angeles. How would that benefit passengers on the train? The train trip ended in Los Angeles.

We were told to complain to 1 800 USA Rail. The problem started Saturday and did not end until the train arrived in Los Angeles Monday morning. Customer relations for Amtrak is closed on the weekend. When you called 1 800 USA Rail you are told to call back on Monday.

Monday morning 9:00 AM I began calling 1 800 USA RAIL. While I could get through to make a reservation, I could NOT get through to customer relations, I was just forwarded to music. I attempted to find someone to complain to in the Los Angeles & San Diego train stations. In both places I was told to call 1 800 USA RAIL.

I was told that typically there are so many calls on Monday to customer relations that you can not get through. I have now spent 6 days while on vacation in San Diego attempting to get thought to customer relations on the 1 800 USA RAIL number. I have literally spent hours listening to the music on hold and have yet to be able to speak to anyone at Amtrak’s customer relations about my experience. Not being able to get through to complain about Amtrak on the 1 800 USA Rail is either an insidious plan by Amtrak or a grand omission.

Neither is acceptable. However I was able to get through to the Department of Transportation who forwarded me to the Federal Railroad Administration. They told me that while they do not regulate the toilet problem on Amtrak (they get involved in things like derailments) it is the number one Amtrak complaint. Seems my experience is far from unusual.

Unless you are a fan of sewage smells, stay far away from Amtrak especially on long haul trips.

During my week in San Diego every time I heard a train whistle it brought back smells of the sewer. Fortunately, I am flying back to DC.

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ID
#136455 Review #136455 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Amtrak Train Service
New Reviewer

Amtrak will not re-issue my lost Monthly pass

I purchased Amtrak Monthly pass from New York Penn Station to Trenton. Unfortunately I forgot the Monthly pass in the train and on contacting Amtrak Customer Service and Lost & Found department(which by the way the lady was very rude) they informed me "Amtrak tickets are like money, if you loose money you loose money. We don't replace or refund our tickets". I don't understand my Monthly pass has my full name and Amtrak's policy indicates they verify the id on boarding the train for Security. The Monthly pass policy also says it can only be used by person whose name appear on it. To summarize I paid for service that I can't use with Amtrak.
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6 comments
#405877

Same thing happened to me and my wife. They gave us both the tickets "to" our destination and "return" at the same time. We were at our destination for over a week. When it came time to come back, we couldn't find our tickets as they were misplaced. We thought, no big deal, our tickets have our name and address on them and were purchased with a credit card. We'll just get them printed out at the depot....Nope.

We had to purchase 2 new tickets for over $300 even though they had a record on the train that we had bought tickets earlier and had a suite reserved for my wife and I. The conductor knew we had already paid for our tickets, but because we did not have them in hand, he said that he could not let us on the train as someone else could use them at anytime at a later date. We asked how that would be possible since they had our name on them. The conductor said Amtrak tickets are transferable to anyone and can be used at a later date.

"The tickets are like money and anyone can use them" - Amtrak Train Conductor

#315627

The idea that someone might find a lost ticket and decide, "Hey, I think I'll take a free train ride," is absurd.

Amtrak is willing to create an angry customer by making them pay twice in order to guard against the extremely remote possibility that someone might get a free ride.

Come on! No other business in the world treats their customers this way.

No wonder Amtrak is going out of business.

#218638

Amtrak issues a paper ticket. That means that the value of the ticket is enclosed within the ticket itself. This may be archaic given the modern technology available, but remember that Amtrak operates on a relatively shoestring budget and faces a lot of security-related complications not seen in competing industries.

Amtrak will be upgrading to an E-Ticketing system soon, but in the meantime you need to understand that when you receive that ticket its value is enclosed within the paper itself, not the computer, and losing the ticket means losing the value of the ticket. Since Amtrak does not do a full ID check (just a 10% spot check) and does not currently scan the ticket, it's very easy for somebody to pick up your lost ticket and use it until they get randomly IDd onboard.

Also note that if Amtrak re-issued lost tickets under the current system it would also be easy for you to "lose" a single-ride ticket, pick up a re-issue, then bring back the original ticket and have it refunded, cheating Amtrak out of revenue. Part of the reason this policy's in effect.

Until E-ticketing comes in the next year or so just gain some personal responsibility, be an adult, and don't lose your ticket.

#186007

Yes. ridiculous policy.

Also, because Amtrak has this *** "paper ticket = $" policy, even if you are entitled a refund, you have to PERSONALLY take the ticket to the station window to get your money back.

EVEN if you bought the ticket with and Amtrak credit card. The company's back in the stone ages.

#172762

about Amtrak's policies.

#172749

And you are complaining about what? That you lost your ticket and that Amtrak is following their policies that you agreed to upon purchasing the ticket. They did nothing wrong, you lost your ticket.

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ID
#135058 Review #135058 is a subjective opinion of poster.
Location
New York, New York
Service
Amtrak Train Service
Loss
$918

Amtrak

I ordered my ticket 4 weeks ago and i haven't received it yet, time after time i have called and complained about my ticket not being here. All they tell me is that we will resend it. I have been riding Amtrak for years now and this is getting ridiculous, i am a senior citizen and i should be treated better than i have been Treated, I hope that this review can help people from making the same mistakes i have with trusting Amtrak!!!! Even now I haven't received my ticket and i am going to call to see if i can be reimbursed!!!!!!
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ID
#133810 Review #133810 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Loss
$98

Amtrak Auto Train - BAD ride, food service.

The trip South in January had a few problems but the return in early March was a disaster. We ride in the lower level as my wife cannot climb the stairs. The ride was so rough, it bounced my sleeping head on the window. Too fast over bad tracks. We had our meals delivered to our seats - service was poor as was the food. The fish (Tilapia) was burned for dinner but the rice was ice cold. In the morning, the milk for our cereal was frozen solid. A trip to the diner (no service) got some useable but still with ice crystals. Hard to get coffee as well. Long wait at Lorton - all water fountains broken. Place was a dump.
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6 comments
#567559

I've booked and rode Amtrack over 100 hrs in the last 15 days, my 1st and 2nd trip were pleasurable assuring me the confidence to book the 3rd, 11/11/12.......I'm currently traveling on the No. 3 out of Chicago to Arizona, what a mistake!!

Awoken at 5:30am with a flashlight in my face asking where the person is sitting next to me?? Who knows and why do I care my yellow tag above my luggage rack says Kingman, AZ not Garden City, KS the current stop.

I have never encountered such rudeness in all my travel as I have from this crew!

I am a 53 yr old woman who has been talked to like a 5yr old child for the last 24hrs....***! Do these people not understand its the purchase of mine and others tickets that pay their salaries.....one pissed customer!

#290029

Amtrac - its a rip off and dirty.Its cheeper to fly & rent a car, ny to florida amtrac sucks hope they get taken over by good company. :p

#272253

Aaaaah! i had the distinct pleasure of being part of the reintroduction of the autotrain back in the early 80's.

(1983?). The orginal autotrain was a privately owned and operated company that at one time was considered 1st class, and Amtrak's concept was to replicate that same 1st class service, and did a far job of doing just that for the first ten years or so, but the shine is off of the apple so to speak.

Over time, and even with upgrade facilities, the service has degraded in quality, service, and performance. It is now much more common place to operate this train many hours late, and it is only compounded because no matter when the train arrives in either station, that same train set must be serviced and sent out in the opposite direction, and that takes time.

My family considered travel on the autotrain this past winter to catch a cruise out of tampa, thus saving us airfare and car rental, but taking into account the probabledelays, and desire for a sleeper, we realized that flying was going to be cheaper,(even taking into account any passrider discounts) and much less hassle and travel time all around.

Thus we flew down. Sorry but thats way to roll.

#158915

I WAS SUPPOSED TO BOARD A TRAIN AT 9;13 FROM

RALEIGH TO JACKSONVILLE FLORIDA ON JUNE 11 2010. THERE WERE SEVERAL ANNOUNCEMENTS MADE

ABOUT THE DELAY OF THE TRAIN.THE TRAIN FINALLY

ARRIVED AT 4;30 A.M. AND ARRIVED IN JACKSONVILLE FLA. AT 1;30 PM. WE WERE OFFERED

A SNACK AND PIZZA. I FEEL I SHOULD RECEIVE A

DISCOUNT ON MY RETURN TRIP HOME.RESERVATION

NUMBER 162ABB -063ABB-09921A 3 PASSENGERS

#156019

TNOT HAPPY AT ALL! WITH THE AUTO TRAIN, I AM CURRENTLY SITTING ON IT RIGHT NOW COMING FROM LORTON VA, TRAVELING TO SANFORD, FL, AND WE'VE HAD 2 POWEROUTAGES DUE TO A BAD ENGINE ....

WE'VE BEEN SITTING IN A HOT TRAIN FOR A TOTAL OF 3 HOURS, I AM NOT PLEASED AT ALL.... RIDE IS VERY VERY BUMPY AND UNCOMFORABLE AND THE FOOD IS TERRIBLE.

I WOULD NEVER TAKE THE AUTO TRAIN EVER AGAIN, THIS IS A NIGHTMARE. :(

#116555

I am a railroad employee, in the signal dept. I have no problem making sure the tracks are safe and secure for the Amtrak!

However, when I attempted to purchase tickets on this particular train-I was greeted with 1st an attitude!

Second I was presented with a 'take it or leave it' attitude.

What the *** is going on here? Is this not America anymore? Does Amtrak give a rip about its possible customers?

NO WONDER THE MAJOR RAILROADS WANT THEM GONE!!! :eek :(

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ID
#133482 Review #133482 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Amtrak Train Service

Train dead on tracks. No one will give me info.

my son and his girlfriend from norway are on the 8/14/08 7:50 train from st. paul to chicago. the train has been dead on the tracks for over 2 hours with no end in sight for repair. I cannot get info from amtrak on the repairs or what is being done. this stinks. I called the custmer service hotline and got no information. I called the local Amtrak office and got no information. it seems to me someone should be able to tell me what is being done to correct the situation. i will be demanding a total refund of my money from amtrak.
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2 comments
#28232

Lol ghostbuster. I wonder who paid for tickets, the person writing the letter or the son and girlfriend.

If it was the son and girlfriend that paid for the tickets.

I wonder if he/she does get he refund will he/she tell his son and girlfriend or keep their money and not say anything. In fact I wonder if the son even know their parent is trying to get the refund for something they probably did not even pay for.

#28229

Oh, please you don't care about your son or his girlfriend, you just want the refund. That is what this is mainly about your last sentence explains it all.

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ID
#131470 Review #131470 is a subjective opinion of poster.
Location
Manorville, New York
Service
Amtrak Train Service

Amtrak strands a disabled passenger on a platform

I was traveling from Washington, DC to New York City. I had recently injured myself and was on crutches, and was told I would have a wheelchair and a red cap waiting for me in New York. Upon arrival in New York, there was no one there, although they knew of my arrival both back in Washington and on the train. I waited for 15 minutes for someone to arrive, when I was told I needed to exit the train. I waited on the platform for another 10 minutes alone, until a conductor took pity on me and helped me upstairs with my bag. I am shocked and appalled that Amtrak was unable to complete a request as simple as having someone help a disabled man with his bags. I could have been left on a platform for an indefinite period of time were it not for the goodness of one conductor's heart.
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5 comments
#155979

MY NAME EXPLAINS MY COMMENTS :grin

#106522

In the last two years, I have had to use crutches, due to surgeries. From my own experience, I know it is already difficult to use crutches, let alone carry something upstairs.

It wasn't right what they did to you.

They sure wouldn't be happy if you sued them over injuring yourself due to their negligence. I'm glad someone helped you out, and hope you recover from your injury :)

#106351

I never cease to be amazed by the inflammatory tone of the comments on this website.

#104248

next time remember what railings are for...

#103935

Really, you got a boo boo and considered yourself disabled??

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ID
#131439 Review #131439 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Amtak ticket workers get off your cell phone

8/06/2008 7:30am. Today I woke up at 5:30am to drive my daughter to the train to catch the Lake George, NY Amtrak train at Penn Station, NY. She waited for an hour on a mobbed line. The problem was the customer service people that worked at the ticket counter at Penn Station, NY. My daughter asked me to complain as to she was still waiting to purchase tickets and her train was due in 10 minutes. The 4 customer service people were on their cell phones and walking away from the window at random times and returning. She said if it was for not one of the workers who was actually doing his job she probably would have missed her train. And the only reason she did not miss her train was because it was delayed. Everyone on the line was complaining and appalled at the customer service. This is consider rush hour on a weekday and I think they should be banned from using their cell phones while working. I know you are probably thinking why didn't she use her credit card and purchase from the mini ticket machines. She tried but for some reason it did not work for her... I have travelled myself with Amtrak and have to say it is the pits but sometimes it is the only way I can travel...
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2 comments
#273873

it is now a strict rule that employees are to refrain from personal cell phone use, with the exception of emergency, direct operations of the company,etc.

But, you are dealing with New Yorkers, with New York attitudes after all.

Regarding the honesty of the employees, of course I cannot vouch for all of them, but generally, they are not willing to lose their jobs over a cell phone. It was most likely found by another passenger that decided to keep it.

I have personally found bags of cash, jewelry and other valuable items over the years on the trains that I travel, and have turned EVERY one of them in to lost and found, or contacted the owner personally if possible. it would have been very easy to have kept them all.

#26533

Amtrak customer service can be the pits! Penn Station is horrible -- always hot and no seating to wait on trains.

My son left his phone on a train from NYC to Washington DC when they had to wake him up to move to a forward car due to uncoupling. It had fallen out of his pocket during his nap.

He discovered it before we left the station, but it was never found despite our immediate reporting. The workers are not honest and don't seem to care at all!

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ID
#130439 Review #130439 is a subjective opinion of poster.
Location
New York, New York
Service
Amtrak Train Service