New Reviewer

Amtrak never again

In summary taking Amtrak was a terrible experience. Arrogant unfriendly personnel, dirty bathrooms, cold temperatures because A.C. is turned up too high, dirty windows, too uncomfortable to get any sleep, trains don't run on time, for what they charge for a sleeper you may as well fly. I would never take Amtrak again, I would drive first. We took the Southwest Chief from Chicago to L.A. , CA, 2 Reserved Coach Seats, departed 09-JUN-10; 3:15 pm - arrival 11-JUN-10; 8:15 am . This is what we experienced on the trip to L.A. We were assigned seats by an Amtrak employee before boarding the train. Our seats were #3 and #4 on the last car of the train. We had all of bags in place and were all settled in. Then about 20 min. after the train pulled out of the station, the attendant for our car who's name is Francis told us that we could not sit in those seats, they were for her and that we had to move. I told her that we were assigned those seats at the station, she said that they didn't know what they were doing and we had to move. We were some what embarrassed in front of the other passengers, since Francis made us feel like we were trying to get away with something. So took our luggage and moved to the new seats. Shortly there after we decided to go to the observation car, we spent maybe an hour and a half in the observation car and returned to our seats. When we returned to our car there were 2 people sitting in the seats that Francis removed us from. When I asked Francis why there were people sitting in those seats she said they over booked the train so she had to seat them there. Well the train was not over booked. The rest of the evening and next day Francis sat in the seats across from this couple and spent a lot of time talking to them, I suspect they were her friends and she wanted them to sit in the back across from her and that's why she moved us. Francis was arrogant and not very friendly, she seemed to be bothered if you asked her a question. She spent a lot of her time texting on her cell phone. Sometime during the second day she moved up to the car in front of us along with her friends. Some other people then sat in the seats she removed us from. All of the windows on the train were dirty, the windows on the observation car were very dirty, we could hardly see out of some of the windows, very disappointing since that's one of the reasons for riding the train. The bathrooms were always dirty but by the second day the sinks were clogged up, water was to the top. Some were out of paper towels. I saw a passenger put paper towels in one of the bathrooms, I don't know where she got them from. I guess Francis was too busy texting. During the second evening my wife came back from the restroom and told me that when she passed the baggage area she didn't see one of my suit cases. I went down to the baggage area and could not find one of my suit cases. I was now almost frantic thinking of the things I had in my bag that would be lost. I informed one of the conductors that my bag was missing, he went down to the baggage area with me, asked me to describe my bag, I did, he then took me to another car, showed me a bag that was stored above a seat that had a passenger in it and asked me if that was my bag, and it was. He told me that sometimes they move people's bags from the baggage area so that can have room for larger suit cases. How can they move people's bags with out telling them. If my wife hadn't noticed that my bag was missing what would I have done when we got to our destination. Amtrak has no consideration for it's passengers. Forget about trying to sleep in coach. The seats are very uncomfortable, they give you a very small pillow about 12" by 8" and don't even think of asking for two. The temperature was freezing at night, they wouldn't turn off the air, grown men were bundle led up in blankets and wore hoodies. Also the aisle lights are so bright they keep you awake, I was lucky if I got an hour of sleep each night. No A.C. outlets by the passenger seats. The only electrical A.C. outlets were 2 of them on the observation car, of course everyone and their brother wanted to plug in. We were almost an hour late leaving Albuquerque, N.M., the morning of our arrival the conductor told me we would be a good 45 min.late arriving in L.A. So I called my son who was picking us up that we would be about an hour late. I don't know how the engineer did it but we ended up getting to L.A. around 45 min earlier than what our original scheduled time was. So of course we had a long wait at the L.A. station for my son to pick us up. The return trip, Southwest Chief, from Los Angeles to Chicago 19-JUN-10; 6:55 pm – arrival 21-JUN-10; 3:10 pm. The return trip was slightly better than the train going out. But again we had a rude, arrogant attendant named Antonio. Again the air was turned way up and it was freezing at night. Earlier in the day an elderly man asked Antonio if he could turn the air down since it was cold on the car, Antonio was almost rude to him and told him that he couldn't and wouldn't turn it down. That evening I asked Antonio to turn down the air, it was too cold to try and sleep, again grown men were bundled in blankets wearing hoodies. Antonio told me that if tried to turn down the air he might break it and then we wouldn't have air conditioning the next day, what kind of *** is that. Again about an hour's sleep all night. The other thing on this car was the guy running the snack bar would come on the P.A. system about every half an hour trying to sell his snacks, drinks and food, Very Annoying. All the windows were again dirty. The bathrooms were kept a little better. This time we kept all of our bags with us. An attendant named Nina did try and keep things cleaner than the first train, she was often going around with a vacuum. The train arrived about an hour and a half late to Chicago.
View full review
4 comments
#493899

I have been taking Amtrak for 6 years now on the same route (Chicago to Syracuse NY) & it has NEVER once been on time for me. I'm still shocked by this since their quoted arrival time is down to the minute, 9:38, EIGHT! Give me a break! IT IS ALWAYS 2 hours late at the least, to and from. Flights have way more to manage up there in the skies & I've never been as consistently late with them.

People who claim you are a whiner due to the cold air probably haven't experienced it. You absolutely Cannot sleep it is so fridged. I wear 3 layers and carry a wool blanket & still wake due to the cold. It is insane! According to this one guy (hitting on me) who worked on the train, there is basically just an "on" & "off" switch to this air. I had told him how some paasengers requested to turn the air off then later that night after it had warmed, it was back on again, and fridged. The "on/off" switch explains that. He also explained that, yes, it is to keep the smell of humans at bay. Gross.

Speaking of which, yeah, I agree on the bathrooms. Aqlways dirty, always *** soaked, clogged discust. I can't go on enough.

And the staff, aside from usually being very rude in many ways, some don't even seem all there and are rude. I found no grey areas. You get exceptionally possitive one (who may not necessarily be helpful but annoyingly "cutesy" in responses when you just want answers) to completely crude, harsh, rude!

As for smokers, I was out with some once by the dining cart. The man closed the door we all needed to return on and when we all looked up w/ open palms like,"what are you doing?" He pointed down to the next cart. We had to run to it as the train was starting to move. Why would he do that when he let us out!? Wth!? And many still had books, meals, etc. Open and out in the dining car waiting for them. So we now had to "catch" the train & back track several cars. Why would he do that? Crazy!!

I really cannot complaim enough about Amtrak. If you're always going to be late due to freight, or whatever, I don't care, just change the effin times to reflect what is always in store, clean you quarters you dirtbags, and human kindness (especially after paying for this trip) isn't so much to ask for!

BTW, come to find out the worker hitting on me & trying to get me to go to a concert with him, was married! No wonder he didn't like thee idea of facebooking him! Haha! Hopefully I can get off this train in the next hour seeing as how it's already 6 late & sitting on the tracks is getting old. I love freezing food to make it across state (which normally I do and it just makes the trip); to waste it, & go fig, I bought extra this time... >:( so pissed!

#221620

For "Paul"

Just because they rode coach is not reason for substandard treatment and service you drooling ***

#216819

Amtrak personnel is notoriously rude. The freight carrier I work for "deadheads" us on Amtrak frequently, and I pity anyone who pays to ride on Amtrak. Remember, Amtrak is run by the federal government, so the employees act accordingly. If you are a smoker (which I'm not), prepare to be treated like a hobo. I have witnessed conductors and brakemen scream at people over stepping off for a cigarette. What a way to treat your customers. They will also scream at you for other reasons.

The equipment Amtrak operates on these trains (#3 and #4) is the oldest and most deteriorated of the fleet, or else the entire fleet is in disrepair. The toilets are disgusting and the floors are disgusting. They almost always the AC at full blast, I think to keep the smell of humanity (3 days no shower) down. I ride these trains frequently (for free), and it's always like this.

Finally, for the record, there was not just one engineer; the conductors and engineers operate their portion of the route then change crews, only the attendants and dining car staff stay with the train the entire way....and the engine crew cannot "make up" any time, the schedule has a lot of cushioning built into it so that every train makes up some time. If they get ahead en route, they dwell at a station until the scheduled time of departure. It is against railroad rules to leave early.

#192097

It is a big mistake riding coach for any longer than about eight hours. No sympathy for not doing some homework on that part of it.

The guy making announcements from the snack bar... he must have been using a blow horn to bother you that much. Windows getting dirty... remember how your car windows would get dirty after driving on a long trip!!?

Cold temperatures, dirty bathrooms, can't get a good night sleep in coach... good grief how did you survive such an ordeal!!? Do me a favor...

stay off of Amtrak and take a cruise instead. :cry

View more comments (3)
ID
#188123 Review #188123 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Amtrak Train Service
New Reviewer

Amtrak ***!

I recently came to experience the worst customer service I have ever dealt with, or been witness to upon taking Amtrak on an excursion from Albuquerque to San Diego. It had been a number of years since I had taken the train and my past experience with Amtrak service was not nearly as memorable. While I do recall one or two surly attendants, I do not recall the kind of abusive, disrespectful and intimidating treatment of passengers, as I was witness to on this trip. Throughout the trip periodic announcements were made in the form of threats to passengers. Passengers were told in no uncertain terms what their fate would be if they did not abide by the rules. There was no please refrain from this or please refrain from that, but simply orders, like those given by the gestapo. Passengers were constantly warned that they would be left in the middle of nowhere if they did not abide by certain rules, and questions that would occasionally be raised were either ignored or replied to with a curt response. Passengers expressed that they felt more like prisoners than guests on the train and a contempt for passengers seemed to be shared by the entire crew. It was obvious to me that the crew's behavior is a projection of the company's customer service outlook and that their behavior is considered to be acceptable. Perhaps Amtrak with its low class and uneducated staff believes that there are few options for those of us who choose not to fly, or endure the hardship of bus travel, but the reality is that they are losing customers. I will never take Amtrak again and I am not alone in this decision, as complaints against the service continue to rise. I am more than willing to fight through my fear of flying or suffer the cramped quarters of a bus rather than experience another ride on the prison railroad.
View full review
2 comments
#276552

Humm, sounds like the first 'employee' spelled it out pretty much as it is!

We have a saying here when a customer voices a concern or complaint "Sorry about your luck". A great response huh?

#273863

Aaah, you are now a victim of Amtrak's latest hiring model. No care is given to the qualifications, or attitude of the persective candidate, only as to how they will fit into the prescribed employee 'census'.

I am guessing that they are hoping that it will not make much difference in the percieved quality of service. guess they might be wrong.

I am seeing this once potentially great passenger railroad going further into the abyss a little bit more each passing day.

As an employee on the NEC, I can also assure you that overall, the corporation considers any operations off of the corridors as simply a service that must be maintained by federal law, and not worthy of any large investments of funding, personel training, or care above survival mode. it's really that simple. They really don't care to offer any service, period.

View more comments (1)
ID
#187675 Review #187675 is a subjective opinion of poster.
Location
Las Cruces, New Mexico
Service
Amtrak Train Service
Loss
$375
New Reviewer

Delayed 6 1/2 hours and won't compensate for lost tickets.

We took the auto train to Florida only to be delayed with engine trouble 6 1/2 plus hours. I called customer relations for compensation of the lost tickets to Kennedy Space Center. Customer relations what a joke. All they want to do is give me a voucher for future travel which is good for only one year. It takes me several years to save for this trip. Thanks to Amtrak I am now out $172.33. I will never use them again nor will I recommend them to anyone. Don't use Amtrak they are a rip off company.
View full review
2 comments
#172741

haha you really don’t travel much do you? Amtrak has great customer relations compared to airlines.

Its not their job to be an insurance for your vacation, you need to be more responsible and mature in the event that delays happen.

By the way even them giving you a voucher for future travel is more then they have to do, all they need to do is get you to your destination, Amtrak did a great job, you on the other hand…. lets just say im glad you don’t have the money to travel much.

#169227

Sounds like what airlines do...why would you expect Amtrak to be any different? Its the travel industry; they tend to comp rather than refund, which is smart (from a marketing position)

View more comments (1)
ID
#187657 Review #187657 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
I am currently sitting on an Amtrack Train that has travelled from Lorton,VA heading to Sanford, Fl. I first and foremost need to say that this is the utter most worst travel experience that i have ever been involved in in my entire life. We ended up departing from the...
View full review
View full review
2 comments
#603728

I've taken the auto train from Lorton to Sanford many times and have never experienced a problem. However, your experience has made me very wiery about taking the auto train again because in the rare case you do lose power, you can't get off.

I hate to fly, but, I think I will *** my lip and fly to Florida next time.

Driving is not an option as it takes way to long and kids sitting in a car seat for that long is not a good idea.

View more comments
ID
#186664 Review #186664 is a subjective opinion of poster.
Location
Livingston, New Jersey

Amtrack kills trees needlessly and with abandon

I am calling for a national boycott of Amtrack. They are using taxpayers' money to clear cut trees from Washington, DC to Boston without regard for citizens who live near the tracks and with no community forum or notification. Senator Peter Valone is speaking out against this in Woodside, Queens, NY. CBS calls this destruction "anything but green" and confirms the lack of community input. The trees beautified the area, provided a welcome berm from noise and vibration and were a home for wildlife. Are they not the same company that poisoned the areas around the tracks with agent Orange in the nineteen seventies?
View full review
1 comment
#146466

No one here gives a good goddam about your political agenda. Fruck off.

ID
#181818 Review #181818 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Do Not Travel Amtrack!

My husband and I recently took a trip on amtrack thinking it would be an enjoyable way to travel. We were wrong! The food not only expensive but it was roughten but so was there help. Very rude, when we complained about the grease dripping off the vegetarian burger,a severe stomach ache with just two bites. The lady across the table from us got a salad with a roughten tomato and brown lettuce, on top of it, even though the waitress saw it, she chose to ignore it. The macaroni and cheese I think had been setting in the oven for a couple days, came out in chunks, had a hard time cutting it with a knife. The sandwiches, you couldn't *** through, and although they claimed to be :deli, had no condiments on them. chewing food as they handed out sandwiches, making announcements over the intercom, crunching away. For all the politicians talking about the infrastructure for the last twenty years, bridges are collasping and the rail is so uneven it nearly throws the cars off the track. I thought I was going to have to go to the hospital from whip lash. Needless to say the trip was a nightmare!
View full review
1 comment
#140313

They are very rude! I have traveled on Amtrak a few times myself. :sigh

ID
#180575 Review #180575 is a subjective opinion of poster.
Location
Omaha, Nebraska
Loss
$400
New Reviewer
The guy who drives the amtrak must be fired! I have lived down by the beach in Carlsbad for two year now, and before that down by the beach in Oceanside. His horn blowing is obnoxious and unnecessary! In an economy like I can't believe he still has a job. I woke...
View full review
View full review
31 comments
#1234721

Yeah they are *** and do this on Oakland where we live as well. I think the conductor's ex-wife must be shacking up with her new boyfriend in our area hence the obnoxious overly excessive horn blaring where we are.

View more comments
ID
#178606 Review #178606 is a subjective opinion of poster.
Location
Carlsbad, California

Amtrak, no announcement about electronic use with headphones

Enjoy taking Amtrak for travel to Atlanta and return trip to New York. Lately many passengers do not use headphones or ear pieces with video DVD players and was disturbing to me and other passengers. An adult watched her movie with sound up loud enough to be heard two seats back until 1:37 a.m.....March 25, 2010. If possible, could there be an announcement about the use of headphones with the use of DVD player(s) and any other electronic equipment aboard the train. The comfort of The Cressent makes the train ride my form of transportation enjoyable.
View full review
1 comment
#130278

No Quiet Car? The trains between NY/PHL/WASH DC have Quiet Cars - no phones, no conversation, nothing. So NICE.

ID
#177354 Review #177354 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Service
Amtrak Train Service

Railroad: as I have read and heard about the amtrac conductor who enjoys honking long and loud

I have heard and also experienced an Amtrak employee who gets great joy here himself hoking the horn of his engine especially in the wee hours of the morning. He seems to be known all down the line. He must have some problem that the railroad refuses to examine. I have to wonder about his motives considering he doesn't just do his honking in the intersections as you would think! I think everyone who is pissed should have his address and we will take turns honking during his sleep hours. All in favor say yeah!Amtrak please listen a!!!!!!!!
View full review
ID
#176595 Review #176595 is a subjective opinion of poster.
Location
Bellevue, Washington

Amtrak *** in NYC

First and last time Amtrak traveler! Boarded train at Penn Station NYC, 1 1/2 hr later, train trip was cancelled, forced to spend another night in NYC. Unable to get on train the early AM, too full, ticketed for #43 which experienced (4) delays over almost 5 hour wait. Issued tickets on another train, forced to wait additinal 2 hours...all in all about 7 hours sitting & waiting! Amtrak gets an *** for their failure to keep travelers informed..when we begged for info, they were courteous. This mess the result of high wind, rains and downed wires related to train signaling in NJ. God awful backesd up mess! Info between what was posted on AMtrak on-line and what agents gave at Penn Station were never the same-HUGE GAP IN COMMUNICATION ACCURACY!!!! Terrible AMTRAK EXPERIENCE! NEVER AGAIN!
View full review
1 comment
#330567

Between Boston and Washington Amtrak operates electric trains that draw their power from overhead wires. This began early in the last century because New York City will not allow diesel engines in the city at all.

Storms can cause the wires to break and that causes delays in travel.

However, weather related delays for planes are worse, much worse--they can be several days rather than hours. If you know how to change the weather Amtrak will be happy to use the information.

ID
#174758 Review #174758 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Amtrak Train Service
New Reviewer

Amtrack Steals

Amtrack took four times out for one ticket. They yelled at us and were rude EVRYTIME we tried to call and get this fixed never give your Credit Card info to Amtrack they are thieves. They tried to blame the bank told me the Bank was lieing. After I got the bank to remove the excess charges yesturday Amtrack put them back on the three that were removed. Again I called got the rudest person once again Judy was bad enough yesturday. They must have to be a real Bxxxx to work there as EVERYONE we talked to was that way
View full review
ID
#172297 Review #172297 is a subjective opinion of poster.
Location
Monroe, Michigan
Loss
$208
New Reviewer

Not the best, especially given the high price

I received unnecessarily rude and aggressive treatment from the conductors aboard the train from Boston to New York. I was settled in sitting on the left of the train and was using my laptop computer. When I tried to plug my power adapter into the sockets next to my seat, I discovered that none of the outlets on the left hand side in my car were functioning correctly. I therefore carefully ran a wire across the car to the outlets on the right hand side. I was careful to ensure that the wire was flat with the ground, and not a hazard. The train attendant soon stopped over and told me that this was a safety hazard and that I would have to move to the other side of the train. I had no problem with this, and began to gather my belongings to shift sides. However, I was treated in a rude and abrasive manner by the attendant and his colleague. They told me no fewer than 6 times in quick succession that I should cross to the other side, even though they could clearly see that I was already making preparations to move across. After about 10 seconds he yelled at me that he would "unplug my power adapter in 2 seconds" if I did not immediately comply with his request. This was unnecessary given that I had already started moving. I did not expect to be treated so rudely aboard an Amtrak train, especially given the high cost of the tickets and the expectations of high quality service that I therefore expect to receive aboard the train. Neither attendant expressed any interest in finding out why the outlets were not working, or fixing them. The names of the two train attendants that were rude to me were Kevin and Dave. I do not look forward to travelling on this Amtrak service again in future, and will be taking the bus, which not only has more pleasant staff but also offers working power outlets and WiFi.
View full review
5 comments
#270113

Obviously Safety is no concern of yours.***

#163038

Dude, I can't believe you're complaining about this, you probably went crying to your mommy didn't you!

#131949

EVERYTHING IS ABOUT SAFETY.. THEY ARE TRAINED TO BE ATTENDANTS NOT BABY SITTERS...

QUIT THE CRYING... ***

#106353

I never cease to be amazed by the inflammatory tone of the comments on this website.

#106147

You've got no business complaining about Amtrak when YOU were the one acting like a ***! Running a power cord across the aisle of a moving train IS A SAFETY HAZARD, YOU ***!!! Quit being so self-centered, and think of someone besides your own *** ***.

View more comments (4)
ID
#167542 Review #167542 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Amtrak Train Service

Amtrak stole my money

I do not complain often, but I would be remiss if I didn't write this after the way I have been treated by Amtrak Two years ago my husband bought me $200 worth of gift certificates to take a trip from OKC to Ft Worth. Months after that, I discovered I could not reimburse these gift certificates because we did not have a train station located in OKC. This is a *** policy to begin with, why sell certificates to people if you can't use them from where you live? So, we finally reasoned with the company to send us a $200 voucher. We haven't had the money to take a trip since my husband lost his job shortly after that occurred but I have been saving the voucher. I wanted to give it as a gift for my in-laws for Christmas. I got it out only to find out it is expired. I called the company to see if there is anything I could do, even getting only half of my money back. After explaining the whole scenario, I was treated so rudely I broke into tears when I got off the phone. Not only, was she unsympathetic to my problem but she was curt, rude, and demeaning toward me.
View full review
2 comments
#198629

another customer who doesn't read rules, expiration dates or anything else and wants compensation for their lack of knowledge

#158024

I'm sorry for you misfortunes. Oklahoma City does have an Amtrak station, with daily service to Ft. Worth. The station is located at:

100 South E.K. Gaylord Boulevard

Oklahoma City, OK 73102

I've not heard of Amtrak gift certificates, but from looking at the Amtrak web site, it seems they have to do with travel agents. It's odd that whoever you talked to didn't know that OKC had an Amtrak station.

View more comments (1)
ID
#165412 Review #165412 is a subjective opinion of poster.
Location
Edmond, Oklahoma
New Reviewer

Abandoned by Amtrak

I rode Amtrak from Kansas City to Houston a few years ago. On my return trip I arrived at the Oklahoma City train station at closing time (9-10pm). The Amtrak official kicked me out of the building, telling me I would have to wait on the curb outside for a bus that would come and take me the rest of the way. She then proceeded to unlock her car door and get in to go home. I asked her if she could wait until the bus arrived as I was traveling alone and was unfamiliar with Oklahoma City. She said no. I asked her what I was supposed to do if the bus did not show up, and told her I was uncomfortable being abandoned in downtown Oklahoma City late at night outside a deserted Amtrak station. She said "We have yet to come back in the morning and find the bones of a dead Amtrak customer on our steps. You'll be fine". She then got in her car and left. The street I was deserted on was dark as several of the lights in front of the train station were burned out and there was no one around except for a rare person walking by on foot and one other passenger that had been abandoned with me. She had been dropped off by family and was trying to catch the bus that was supposedly coming to pick us up in front of the Amtrak station. Fortunately, her family did not drive off and leave us like the rude Amtrak employees. They called Amtrak to find out what we were supposed to do when our bus still hadn't arrived an hour after our scheduled departure. Amtrak, of course, was not able to give us any information over the phone. We then called information and got the phone number of the nearest bus station and were told that our bus was actually at that station (several blocks away from the Amtrak station) and that we were expected to board the bus there since they were not driving by the Amtrak station to pick us up. The bus driver told me that she had had this problem with other Amtrak customers and that the Amtrak employees were wrongly telling them that the bus stopped at the Amtrak station to pick them up. I will never, ever travel with Amtrak again. Their employees are rude and have no problem abandoning a woman alone on a dark, deserted street so that they can get home a little quicker. They are not clear about the amount of bus riding that is involved with their train trips (and I assure you up to half of your trip will be by bus), and their stations are located in the nastiest, dirtiest part of every city I visited while I was on this hellish trip with them. I attempted to file a complaint with Amtrak after this happened, and I specifically wanted to mention the rude and completely inappropriate Amtrak employee in Oklahoma City but found their website to be lacking a customer comment area. I'm not surprised. Given the poor service I was shown on my trip, I'm certain they are not in any rush to allow other customers to post their Amtrak experiences as they will most likely be negative. If you value your time and safety at all, never ever ride with Amtrak.
View full review
3 comments
#328126

It is not Amtrak Staff's "responsibility" to hang around and make sure a woman is safe.... however,it should be just human kindness and courtesy to care about other people.

#218636

Oklahoma City does not have an Amtrak Staff member at the station, the person who treated you rudely was likely a city employee who was assigned to provide information at the Station, and it's possible that since she didn't work for Amtrak, or work until the bus's departure time, she simpy was unaware that it called at a different stop.

That being said, how would you respond to someone asking you to wait around for a significant amount of time past the end of your shift just because they were uncomfortable, especially if they weren't technically YOUR customer?

#115976

The government owns Amtrak. Go figure?

View more comments (2)
ID
#164863 Review #164863 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Amtrak Train Service

Ban and issued Notice of Trespass for trying to purchase ticket

On 10/11/09 around 10:30 AM I was sitting in the Amtrak train station at 401 I Street when a security guard Supervisor walks up to me and asks me if I have a ticket. I said no, but I am going to purchase one. He says no you are not. I ask why are they not going to sell me a ticket? He said because I am going to tell them not to sell you a ticket because you are 86 out of the station. I go up to the ticket counter and ask to purchase a ticket. Mr. Andrews walks up behind me and tells the ticket clerk not to sell me a ticket because I have been 86 from the station. I told the clerk that Mr. Andrews did not have the authority restrict my travel liberty. That under the United States Constitution I could go anywhere I wanted and use any form of public transportation I wanted. The clerk told me she had to do what he asks. I told them they needed to call the police.The security guard told me and the clerk that it was the Amtrak police that told him to do it. Mr. Andrews gets on his cell phone and calls the Sacramento police but he does not make a normal emergency call. He tells the dispatcher my full name and that I had been 86 from the train station. The security guard has never ask me to see my ID but he knows all my information.The security guard has told me on occasions that he did whatever he was paid to do and didn't care what it was. I have gone to the Amtrak Station a number of times in the past and he would meet me down the street and ask me where I was going and did I have a ticket. When he calls the police, as he has done a couple of times in the past, he requests certain officers to respond to the station.I heard him one time repeatly request a certain officer to come to the train station.Two Sacramento police department officers respond to the train station.Security guard tells them I have been 86 from the station.They tell me to come outside. Outside I explain to them that I have committed no crime to be ban from riding the train. They tell me that this is private property and they can refuse service to anyone they want regardless of the reason and I need to leave. I told them that Amtrak was regulated by the federal government and subsidized and that it was a violation of federal law for them to discriminate in services to individuals. I requested the officers name and badge numbers. Officer 547 says since you want that I am going to give you a notice of trespass. He goes out to his car and writs me a notice of trespass, has Mr. Andrews sign it, gives it to me, and says if you come back on the property you will be arrested. The case number is 09-31****. I have a problem with the whole situation because they violated my constitutional rights on purpose. I explained to Amtrak personnel in the past that I was hyper sensitive to fragrances and colognes. If I am tired and someone comes around me with it on it will make my body produce more of a neuro transmitter called GABA that promotes sleep. It is a medical problem and I am legally disabled and need an accommodation for. The harassment at the train station stems from my legal actions in the federal court.Under the Fair Housing Act, American with Disabilities Act of 1990, Rehabilitation Act of 1973, and the Civil Rights Act of 1964 no entity being subsidized or receiving federal money can discriminated in services or accommodation to any individual. Because Amtrak takes subsidies and is regulated by the federal government they are not legally totally private. They gave up that right when they accepted government aide. They fall within the jurisdiction of all the none discrimination clauses in all the federal laws. I have a cause of action that is totally in my favor. More so because I am disable. There is no way Amtrak can legally prevent me from using their services. The Sacramento police were just sent there to arrest or do what they did. How is an individual going to receive a notice of trespass for trying to purchase a ticket? The Security Guard told the police and the clerks that I purchased tickets and turned them back in without traveling. I explained to the guard a number of times about my situation and even told him he could take a look at my past trips on Amtrak. In the past two to three years I was up to around 180 transactions at the time all over the United States. This is not about me being at the train station or trespassing. This is about reprisal. In the United States I don't have to have a religion, I don't have to get married and can be single the rest of my life if I want, I don't have to join an organization, my liberty is not restricted, my communication is not restricted, and my access to the court is not restricted and I am entitled to bring any grievance I have for redress anywhere in the United States. If all of the items mention is restricted for me then by law they are restricted for everyone else also. A person's liberty can only be restricted for the commission of a crime, emergency, and in the best interest of public welfare. I don't fall in any of those categories. I am entitled to equal protection and due process.
View full review
ID
#159167 Review #159167 is a subjective opinion of poster.
Location
Roseville, California