New Reviewer

6-8 Weeks to Refund an Amtrak-Cancelled Trip

Amtrak cancelled my trip because of a blizzard (no fault of theirs). They automatically refunded part of the ticket, but held onto the other part until I called and asked for a refund, at which point I was told it would take 6-8 weeks for a refund! Two months after the trip was cancelled, I called to follow up and found that it could be another four weeks until I was refunded. The agent told me she "didn't have three days" to explain their process to me. When I asked to speak with customer relations, she put me on hold and never came back. Beware Vicki in the refunds department. Best to call your credit card company and dispute the charge in the future.
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ID
#397693 Review #397693 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$107

Amtrak police officer was racist to me

I was going to use restroom on penn station, I went under yellow tape amtrak police officer said be nice and go all the way around , I said I need restroom badly, he said ok , I got out off restroom and I hear this »++ miss, miss, miss, miss «6 I didn't turn around since is nyc and 3:30 am , Amtrak black police officer jumpt in front of me and said, IN ARRESTING YOU FOR YOUR IGNORANCE,,,,,,,he did wow, it was pure racism since im white and he is black ,,,, after one hours he had to let me go since im clean record person ,,,,,,,, he said im charging you for trespass,,,, trespass of what , going to public bathroom on penn station ,, really,,,,, I spoke to my lawyer and he said he will take it from there ,,,,,, Thank you amtrak for hiring racist police of amtrak
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3 comments
#682959

But as a long time Amtrak employee, I can assure you she is at least partially correct. We have a large number of employees 'of color' that have terrible attitudes, and much of it is aimed at the travelling public, especially the white population.

#639001

So you thought that yellow tape was for everyone but you?

#638989

He was right!!!!!!!!!!!!!!!!!!!!!!!!!!!You are ignorant!!!!!Your education shows by the way you write!!!!!!!!!!!!! :eek :eek :eek :eek :eek :eek :eek :grin :grin :grin :grin

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ID
#401547 Review #401547 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

This Was the worst customer service ever

My aunt has server medical issues. she was traviling from marion illinos to buffalo new york, because she has to go to roswell cancer center, and much more. she paid for her train tickets, and they treated her as if she was a criminal or a pan handler. they hand cuffed her kicked around her luggage. and she was trying to explain to them that she has tickets, because she could not find her ID, they acted as if she broke the law, or commited a crime. not only was she imberrased, she was also crying due to the server amount of pain she was in from being hand cuffed and man handled. im am going to contact the attorney generals office, the BBB and who ever else. I want a full refund of her ticket and i advise never to travel with amtrak evr again. and they also doubled chraged her for her tickest. we have the bank statment and all proof. Amtrak sucks.
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ID
#400659 Review #400659 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$360

Refund

On August 6, I purchased two tickets. Because of illness we could not make the trip. I emailed Amtrak and ask that the tickets placed in a travel voucher for future travel. When planning my trip from Penn Station to Raleigh North Carolina, I was told to contact the refund research desk. I spoke with someone by the name of Helene and was told that the tickets had been used by somone yet she did not give the name of that person. She said that she would put in the claim but was not sure if it would be approved. I am a 70 year old senior on a fixed income. My daughter is a 45 year old disabled adult. We did not make the trip because my daughter was not allowed to leave the state. I did not know when planning the trip.She is being treated by Bronx Lebanon and under their aot program. That is a very intensive program where she is seen every two weeks.
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ID
#391498 Review #391498 is a subjective opinion of poster.
Location
Bronx, New York
Loss
$349

Pathetic but predictably awful customer service

It never ceases to amaze me how rude, uncooperative and just generally useless anyone who works for Amtrak is on a consistent basis. I'm on a 4:40 am train out of Philadelphia that is somehow packed and the Amtrak staff on the train could not be any less helpful. To be this rude and just make the customers paying the fares feel like they are an unnecessary distraction to your day is beyond comprehension. How the *** did someonecdecidevthis *** field needed to be 100 words!!!!!!! I'm done with the "what happened". No need to write a book about this incident.
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1 comment
#634028

I AGREE WITH YOU 100%... I am from Australia and AMTRAK staff would to be the rudest, most unhelpful, condescending, patronising and overall unhappy staff I have met ANYWHERE in the world...

ID
#393920 Review #393920 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Loss
$1
New Reviewer

Ripped off

My daughter went into Penn station after looking on the internet for pricing. She found a $32 rate for two to go from Penn station in Baltimore to Union Station in Washington DC. When she got to the station the person issuing the tickets told her they did not have any rates like that. They charged my daughter and her friend $62 instead, almost twice what the web site said. I called the customer service department, was on hold for more than an hour and then was spoken to by an agent very rude. She told me that there were no prices of that kind even when I told her I had the web site open and was looking at the price for the same train leaving on the same day of the week. She then told me there was nothing she was going to do for me and hung up on me.
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ID
#386030 Review #386030 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$30

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Verified Reviewer
New Reviewer

No customer care

Galesgurg was designated smoke stop but because the train was late all morning the conductor from train 6 on Jan. 30th was impatient with a lady customer and i didn't like how he was treating her and i spoke up and sead to calm down in retaliation that conductor removed me from the train with no money and still 1000 miles from homeim writing this from a shelter in Galesburgeand now do to my past people think i was trying to cause an issue but the issue is to big companies we customers are just cattle for the slaughter not keeping in mind we pay there wages
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1 comment
#602185

I'm afraid no one will take your complaint seriously if you don't type it in comprehensible English.

ID
#380688 Review #380688 is a subjective opinion of poster.
Loss
$100

Always late, always rude, usually broken.

In the past year I have had the misfortune of relying on Scamtrak to get back and forth between New York and New Hampshire dozens of times. They are the absolute worst. They are always late. They are always rude. They frequently have serious problems, like no air conditioning in the summer, or no heat in the winter. Or they are out of water. Or ice. Or boxes to carry your overpriced rubbish back to your seat. Or the bathrooms dont work. Or they stop in the middle of *** nowhere for no reason and with no explanation. And when you speak up, no matter how politely, they are ***. Everyone who works for Scamtrak is a disgruntled ***. You can tell the government runs it, because it couldn't possibly be any more *** up. *** you, Scamtrak. *** you.
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2 comments
#632352

I noticed how many responses categorized this as funny, when in fact it is sad. I wish I could completely disagree, but I can't.

I can say that I worked with a handful of genuinely good people during my decade tenure in the mechanical/maintenance department, much of that time in a supervisory capacity. There always seemed to be a widespread attitude of uncaring among a lot of employees. My personal belief is it that attitude was spawned by the union shop mentality. So many believed that once they were beyond their probationary employment period, that their job was almost guaranteed, regardless of performance.

Virtually no personal pride in job performance to be found, do the least amount of work as possible and collect my paycheck. Don't even get me started on the unbelievable total disregard for waste and abuse of materials and assets, it was mind blowing. A perfect example of dependence on the tax payer tit. It was really an embarrassment at times.

I personally did my best to inject quality and pride as much as I could, but could not make that attitude contagious.

I eventually realized that there is no effective way to supervise a seemingly bunch of entitlement minded people who would not be able to keep their job in virtually any other environment, so I sacrificed my own excellent health and retirement benefits for my peace of mind and left. My two cents!

#682977
@PissedConsumer632352

Wow, you said it! We could have been twins! I too work in Wash Terminal and experience the same thing each and everyday I am there! I have been there over 30 years,(hired 4-78) and for the last 20 plus have been in a management position, and I see the employee attitude grow worse by the day. There is no incentive to do any better, and for those that attempt to do so, breed contempt among their peers and either don't last long, or fall into line with the others.

I remember when this was a real railroad several decades ago, and nearly everyone involved knew that the continued survival depended on each person to do their best, and present their best attitude, but no longer for what I can contribute to a number of reasons, the most telling being the hiring of less than the most qualified personnel due to threatened lawsuits by the likes of the NAACP, and others.

Of late, it seems that many employees of certain races have learned that they are almost 'bullet proof' simply due to the fact that they are who they are, and on the other hand, other employees without this 'protection' run scared for fear of being accused racism or otherwise victimized. Yes, it is happening on Amtrak, for those that look will notice that the census of employees is very lopsided toward the employment of a much larger number of a certain race than any other, and I am not referring to the caucasions.

And in case your wondering...... no I am not white myself. But I call it how I see it.

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ID
#391341 Review #391341 is a subjective opinion of poster.
Location
East Hartford, Connecticut

Stranded again with Amtrak. Throw in the towel Amtrak.

I should have known better than to give Amtrak a second chance Now sitting in the middle of the woods for "an unknown amount of time", as per the conductor. in Texas. Unfortunately, this is not the first time in this situation. Train was initially 45 min late to begin with and now, Looks like a 3.5 hour drive is turning into a 7 or 8 hour train ride. Weather not an issue, but always seems to be another trains fault for delays. thanks again Amtrak. Take note of European train companies, they know what they are doing.
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1 comment
#610281

Do you not realize that Amtrak is a joke and never on time. If the Phialdephia tain to Miami is only 6 hours late they consider that on time!!!!!! :( :( :( :( :( :( :( :(

ID
#385216 Review #385216 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$200

Can they bring buses to pick us up?

We are stuck before a bridge just outside Chicago. First we were 1.5 hours late in leaving Chicago and now a bridge has malfunctioned. We are now 4.5 hours delayed. Why don,t they send some buses so we can at least get home? The water is now out in the bathroom. I,m waiting for the tanks to fill up and then we will be really pissed off. I hope they will let us off the so we can at least *** on the train. Back the train up so we can get buses. How about giving us some water to drink at least.
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ID
#379612 Review #379612 is a subjective opinion of poster.
Location
Chicago, Illinois

Too many Breakdowns

I have road this train 3 times in the past week in a half...every single trip has been delayed. every time it is delayed, there is a different excuse dealing with the railroads.. There is always a 2 hour difference so never plan to be where your going on time. I mean it unless your not switching trains or going to a close area. When the train stops prepare for some lame excuse. Do not pay your money if you have to be there at a certain time. They WILL bump you to the next train even if its not scheduled to depart the next day. if they can they will try to get over on you by trying to cheat you out on your compensation or slight refund. No real customer service.
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ID
#382056 Review #382056 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$350

Rude "Red Caps" in Chicago

I'm disabled and was traveling with my wife from Indianapolis to Sacramento thru Chicago. When I booked our train tickets I was promised to the have a "Red Cap" at Chicago as soon as we got there to help us with luggage. When we arrived in Chicago,the Conductor yelled at my wife to get our luggage because the "Red Cap" was there. My wife got the luggage out the "Red Cap" was rude to my wife and she started crying. From that point on the "Red Caps" were rude to us, just not one but all of them. I was promised that we would have assistance when we needed it; and we didn't have it! I'm a disabled vet and it is terrible that you can't get help when your traveling.
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2 comments
#1489168

2018 same problem extremely rude red caps. If you need assistance in chicago don't count on it.

#610699

You expected service on the train. Not happening. You would have been better off traveling the bus!

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ID
#385440 Review #385440 is a subjective opinion of poster.
Location
Vacaville, California
New Reviewer

Fat Dining Car Eating Machine

Train headed to Atlanta from DC.. My wife and I arrived a few moments past the hours that the dining room was open. Folks were still eating but we were told they were closed. A fat dining car man informed us in a cold (Jamaican)? Voice, come back tomorrow for breakfast. not even the decency to look at us as he was stuffing his face with two plates of food in front of him with a bib around his neck and on the phone talking. Just down right rude. We proceeded to the to the the other food car and got our meals there, the bartender there was friendly and polite as well as entertaining. An hour later I went back to the dining car to see if I could make a reservation for breakfast before we got off the train in Atlanta. Well guess what??? Not only was the dinner man now on his third meal with a steak in front of him but he was falling asleep on top of it. My wife is in the food biz and I know for a fact the she is not allowed to eat all the profits and more then that I know she is not allowed to sleep with the food, literally Other then the eating machine everyone else is very nice and pleasant and made our trip enjoyable.
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ID
#382078 Review #382078 is a subjective opinion of poster.

Rude conductor named prince

On trip from north carolina to penn station new york. I have only one complaint. The train was running behind schedule and I had a connecting bus trip that we were going to be late for so I went to find the conductor and ask what would happen in that situation,at this time we were already past the time the bus was to leave . His name is Prince. He got very hostile with me and spoke to me like I didn't have two brain cells. He yelled at me and said the bus would not leave till we got there. I am not a frequent travelor and had no way of knowing this nor were any announcements made to inform us. I am a 68 year old female. I have never been treated so rudely. If this is Mr. Prince's norm I can't understand how he retains his job.
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1 comment
#595156

Amtrak trains always run late. The public should be aware of that and never figure a timely arrival!

ID
#376055 Review #376055 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

Amtrak Not Honoring Refunds for Cancelled Service

I am writing this post in the hopes that someone high up in the Amtrak Management Team will actually read it and respond with an approproate gesture. I had booked travel from Richmond, VA to Providence, RI back in June of this year for Nov. 2 to Nov. 4 round trip. I followed up with Amtrak several days before due to concerns that Hurricane Sandy would disrupt rail service during that period. On the last day before the trip I was informed that CSX had terminated rail service above Philadeplhia, PA and that I should have NO TROUBLE WHATSOEVER getting a refund on my tickets as a result. I asked for the refund and was told that the money would be put back into my account between 3 days and 1 week from my request, which I accepted. I then expended more funds (which we really couldn't afford at the time) tanking up our vehicle and made the entire trip without incident (this was an emergency family trip to visit a dying relative). I checked our house account to see if the money had been returned after we made it back home, and of course it hadn't. I called Amtrak at 1800-USA-RAIL and spoke to a representative who informed me that the transaction was not processed as a refund but rather an e-voucher to be used at a later date. I informed her of our financial status and requested the money be returned to us instead of a voucher, and she said she would put through the request for me. I then waited another 4 days. Nothing happened. I called back and asked to speak to a Billing Dept. representative who informed me that the voucher was NOT processed and was still on hold for use. I re-explained to him our situation and how we were told rail service was cancelled on us, and he said he would personally go through this again and see that it gets returned back to us as a refund. I hung up with him and waited until today (Nov. 15th), periodically checking our account for the needed funds. Nothing. Yet again. I just got off the phone with a billing representative who informed me that I had purchased these tkts, back in June, as NON-REFUNDABLE RAIL SERVICE TICKETS, and that the rail lines WERE OPEN DURING THE TIME AMTRAK HAD SUPPOSEDLY CANCELLED THE TRAVEL SERVICE. THIS IS A LIE SINCE PENN STATION IN NEW YORK CITY WAS UNDERWATER FOR DAYS FOLLOWING THE HURRICANE, AND I WAS INFORMED THAT AMTRAK WAS NOT RUNNING ANY SORT OF SHUTTLE SERVICE TO BYPASS THE CLOSED OUT AREAS. So, now I have useless E-vouchers for a rail service I will NEVER AGAIN USE due to dishonesty and deceit caused by your customer service center. I will be posting this across as many local and US. News services as possible so that people can be made aware of Amtrak's policies regarding lying to its customers. I don't expect I will ever receive an answer back from this company. I don't expect I will ever see my $249 back for my unused e-tickets. And I DON'T EXPECT to EVER DEAL WITH AMTRAK AGAIN IF I CAN HELP IT.
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1 comment
#571942

Evouchers can be refunded, processed through the reservation center in Philadelphia. They cannot however be refunded at a station.

ID
#359073 Review #359073 is a subjective opinion of poster.
Location
Richmond, Virginia
Loss
$250
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